Glaronia Informatik

What Glaronia Informatik does

Glaronia Informatik AG is a privately held Swiss ICT services company headquartered in Glarus, with a secondary support office in Pfäffikon SZ. Founded around 1987-1989, the company employs approximately 30-40 staff and serves Swiss small and medium enterprises, public administrations (cantonal and municipal authorities), educational institutions, and service providers, positioning itself as an outsourced full-stack ICT partner for organizations lacking internal IT scale.

Its portfolio spans cloud services, managed services, cybersecurity, business solutions, infrastructure and networking, outsourcing, and support, delivered through a tightly integrated partner stack: Microsoft (Solutions Partner – Modern Work) for Microsoft 365, Azure, SharePoint, Teams, Power Platform, and CoPilot; Sophos (Platinum Partner with Firewall-Akkreditierung) for endpoint, firewall, and 24/7 MDR via Sophos SOC; HP/HPE and Veeam for hardware and backup; and Swisscom for connectivity. Core offerings include hybrid and cloud-only environments, managed backup with a maximum 24-hour data-loss guarantee, a Microsoft-based business solutions line, and CyberSeal-certified security processes (held since July 2021 from Allianz Digitale Sicherheit Schweiz).

Revenue is generated through a sales-led, direct B2B go-to-market with assigned key account managers and fixed contact persons per customer. The mix combines recurring managed services subscriptions (System Care, Operations, Client as a Service monthly rental bundling hardware, licenses, fiber, and firewall), annual outsourcing contracts with embedded engineer days, hourly professional services for out-of-scope work (with defined overtime surcharges), project-based business solutions engagements, and hardware/software resale margin. Pricing is quote-based and not publicly disclosed; service contracts allow annual price adjustments with three months' notice and 30-day net payment terms.

Name

Glaronia Informatik

Legal name

Glaronia Informatik AG

Website

https://glaronia.ch

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

Glaronia Informatik AG is a privately held Swiss ICT services provider based in Glarus, serving regional SMEs, public administrations, and educational institutions with managed services, cloud, cybersecurity, and Microsoft-based business solutions.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industries

Service Catalog, Request Fulfillment & Self-Service Portals (BPAEAJAI), Security Operations Center (SOC) as a Service (BPAEADAB), Integration, API & Middleware Consulting (BPAHAEAJ)

Keywords

• Managed IT services
• Cloud services
• Cybersecurity solutions
• IT outsourcing
• Business process automation

Headquarters

HQ city

Glarus

HQ country

Switzerland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Managed Services: Recurring managed services contracts including System Care, Operations, and Client as a Service (hardware/software rental model). Monthly payments for ICT infrastructure management, monitoring, and support services. Includes proactive maintenance and incident response.
2. ICT Outsourcing: Outsourcing contracts where Glaronia assumes responsibility for customer ICT operations. Fixed system engineers provide regular support on designated days, creating recurring revenue relationships.
3. Backup and System Maintenance: Managed backup services with daily offsite backups and data recovery capabilities. System patching and monitoring services.
4. Business Solutions and Custom Development: Customized solutions using SharePoint, Teams, Power Platform including individual automation solutions and information platforms. Project-based engagements for implementation and customization.
5. Infrastructure and Hardware Sales: Sale and installation of network systems, servers, end devices, peripherals, and licensing. Includes HP business products, printers, monitors, and accessories. Revenue from hardware margin and licensing.
6. Consulting and Advisory Services: IT strategy consulting, digital transformation advisory, IoT and Industry 4.0 consulting, security workshops and awareness training.
7. Service Hour Billing: Hourly billing for service work outside of contract scope. Standard working hours: 07:30-11:45 and 13:15-17:30 (Mon-Thu), 13:15-16:15 (Friday). Overtime surcharges of 25% (evening/weekend) and 50% (night/holidays).

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels4 records

Core offering

Glaronia Informatik is a Swiss ICT service provider that delivers managed IT services, hybrid and cloud infrastructure (including Microsoft 365 and Azure), cybersecurity solutions (endpoint, firewall, email, server, and Managed Detection and Response), business productivity and process automation tooling (SharePoint, Teams, Power Platform, CoPilot), data backup/recovery, IT outsourcing, and 24/7 support. Its customer base consists primarily of Swiss small and medium-sized enterprises, public-sector organizations, and educational institutions in the Glarus region and across German-speaking Switzerland.

Product overview

Glaronia Informatik is an ICT service provider offering a comprehensive portfolio of managed services, cloud solutions, cybersecurity, and business solutions. The core offering includes hybrid and cloud-only environments powered by Microsoft 365 and Azure. Security is delivered through Sophos-based solutions including Endpoint Protection, Firewall, Managed Detection and Response, and Managed Backup. Business solutions encompass Microsoft SharePoint, Teams, Power Platform, and CoPilot for collaboration, automation, and generative AI capabilities. The portfolio also includes process automation, information platforms, infrastructure and networking services, outsourcing, and IT support. Products are offered both as standalone services and integrated managed service packages (System Care, Operations, Client as a Service).

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Services (System Care & Operations) Outsourced IT operations service providing proactive monitoring, patching, system administration, and lifecycle management of customer IT estates for Swiss SMEs and public-sector organizations.
• Cloud Services (Hybrid, Cloud-only, Microsoft 365, Azure) Design, deployment, and management of hybrid and cloud-only environments based on Microsoft 365 and Azure, including Azure Virtual Desktop, targeted at Swiss SMEs transitioning workloads to the cloud.
• Cybersecurity Solutions (MDR, Endpoint, Firewall, Server, Email) Layered cybersecurity offering built on the Sophos stack, including endpoint protection, firewall, server and email security, Synchronized Security, and 24/7 Managed Detection and Response for Swiss SMEs and institutions.
• Data Backup & Recovery Managed backup and disaster-recovery service based on Veeam, providing continuous backup, monitoring, and restoration for customer environments.
• IT Security Consulting (Beratung) Advisory consulting covering security assessments, IT strategy, and remediation planning for Swiss SMEs and institutions.
• Business Tools (Microsoft Office/365, SharePoint, Teams, Power Platform & CoPilot) Deployment and enablement of Microsoft productivity, collaboration, and automation tools — Office, Microsoft 365, SharePoint, Teams, Power Platform, and CoPilot — for SMB customers.
• Process Automation Design and implementation of workflow and process-automation solutions, including internal information platforms, built on Microsoft Power Platform.
• Infrastructure & Network Design, deployment, and management of on-premise and network infrastructure using HP/HPE hardware for SMB customers.
• IT Outsourcing

Quantifiable outcome

• Maximum 24-hour data loss in case of total loss due to daily offsite backups with encryption
• +2 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability5 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core and major.

• SophoscoreTechnology or IntegrationSophos Platinum Partner with Firewall-Akkreditierung (firewall accreditation). Glaronia offers Sophos security solutions including Endpoint Protection, Firewall, Synchronized Security, and Managed Detection and Response (MDR) through Sophos' 24/7 Security Operations Center. Strong technical partnership with certified security expertise.
• MicrosoftcoreTechnology or IntegrationMicrosoft Solutions Partner – Modern Work. Certified partner for Microsoft 365, Azure, SharePoint, Teams, Power Platform, and CoPilot implementations. Provides cloud solutions, collaboration tools, and AI-powered business solutions to customers.
• HP Inc. (Hewlett Packard)majorTechnology or IntegrationHP Amplify Power Commercial Partner. Certified partner providing HP business products including notebooks, desktops, printers, monitors, and accessories. Primary hardware vendor for end devices and peripherals.
• Hewlett Packard Enterprise (HPE)majorTechnology or IntegrationBusiness Solution Provider partnership with HPE for enterprise hardware solutions, servers, and infrastructure products.
• VeeammajorTechnology or IntegrationVeeam ProPartner with Silver Service Provider status. Provides backup and data recovery solutions as part of managed backup services.
• SwisscommajorChannel Partner/ Reseller/ DistributorSwisscom Business Gold Partner. Reselling Swisscom business services and telecommunications solutions to Swiss customers as authorized channel partner.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• ipt AG: Swiss managed services and IT outsourcing provider with comparable SME/government customer profile and Microsoft-centric delivery.
• Netrics AG: Swiss managed services and cloud provider serving SMEs and mid-market with Microsoft, security, and infrastructure offerings — closely comparable regional MSP profile.
• IT-novum GmbH: DACH-region managed services and open-source enterprise IT provider — comparable in scale and SME/mid-market focus, particularly in data and analytics.
• Glueck & Kanja AG: Swiss/German MSP with strong Microsoft focus delivering Teams, cloud, and security services to mid-market — comparable in technology stack and Microsoft Modern Work specialization.
• BNC AG: Swiss IT services and consulting firm with managed services and business solutions practices serving mid-market clients — comparable in customer profile and consulting-led model.
• Microwin AG: Swiss IT services and managed services company delivering cloud, infrastructure, and security to SME customers — comparable in size, customer segment, and Microsoft/Sophos-centric stack.

Broad incumbents

• Computacenter: European-headquartered IT infrastructure and managed services provider with significant DACH operations; competes in cloud, security, and managed services to enterprise and mid-market.
• Swisscom AG: Switzerland's incumbent telecom and major enterprise IT/services provider; competes in cloud, managed services, security, and serves the same SME/government segment through its Business unit.
• Bechtle AG: One of Europe's largest IT service providers with a strong Swiss presence (Bechtle Schweiz). Broader portfolio and procurement scale but overlapping Microsoft/cloud/security offerings.
• Allgeier (Allgeier Schweiz): European IT services group with Swiss operations delivering managed services and digital transformation — broader portfolio than Glaronia but overlapping in mid-market IT outsourcing.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/glaronia-informatik-ag

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Glaronia Informatik