Custom IT Solutions
Custom IT Solutions is a 50-year-old privately held IT services firm providing managed services, Microsoft Dynamics 365 and Infor XA ERP consulting, and proprietary EDI/B2B portal software to SMBs, educational institutions, and manufacturing/distribution clients across the US Mid-Atlantic region.
- Company typePrivate
- Founded1973
- HeadquartersNewark, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Custom IT Solutions does
Custom IT Solutions (CIT), operating as Custom Systems Corp. dba Custom IT Solutions, is a privately held IT services and consulting firm founded in 1973 and headquartered in Newark, New Jersey with a second office in Harleysville, Pennsylvania. The company serves small and mid-sized businesses, educational institutions, and manufacturing/distribution organizations primarily across the US Mid-Atlantic, with remote delivery extending to Florida and other US regions. Its core portfolio comprises three managed services tiers (Retainer, Proactive, Hybrid) bundled with EDR, NGAV, real-time monitoring, and security patching; Microsoft Dynamics 365 Business Central implementation and consulting; Microsoft 365 deployment and optimization; and specialized Infor XA services on the IBM i platform. The company is the developer of the proprietary Infor XA Electronic Commerce (EC) module and Enterprise Electronic Commerce (EEC) module, and owns the proprietary Enterprise Access (EAX) Portal, a customizable B2B platform built on IBM i with multi-factor authentication.
The underlying technology stack spans legacy IBM i/AS400 systems with Infor XA ERP, modern Microsoft cloud ecosystems (Dynamics 365 BC, Microsoft 365, Power Platform, Copilot), and third-party integrations including SPS Commerce for EDI and Axcient for SaaS backup. Revenue is generated through recurring managed services subscriptions (typically per-device or per-user per month), professional services fees for ERP and Microsoft 365 implementations, and implementation/licensing of the proprietary EAX portal. The go-to-market is sales-led and consultative, anchored by free IT assessments as a lead-generation entry point, direct regional field sales through Newark and Harleysville offices, and channel leverage from partner designations including Microsoft Solutions Partner for Modern Work and a long-standing IBM partnership dating to 1980.
CIT is a US federal contractor registered in SAM (valid through 5/5/2027) and helps clients meet compliance requirements spanning HIPAA, NIST 800-171, SOC 2 Type 2, FedRAMP, CMMC Level 2, and DFARS. The company is privately held with no external institutional ownership, led by President Nathan Quiñones (co-developer of the EC module and EAX Portal), Vice President Michael Franchino (Microsoft Dynamics 365 implementation lead), and Vice President Paul Cook (Network Services Group lead). Revenue is not publicly disclosed.
Custom IT Solutions firmographics
Firmographics- Name
- Custom IT Solutions
- Legal name
- Custom Systems Corp. dba Custom IT Solutions
- Website
- https://customitsolutions.com
- Company type
- Private
- Founded year
- 1973
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Custom IT Solutions is a 50-year-old privately held IT services firm providing managed services, Microsoft Dynamics 365 and Infor XA ERP consulting, and proprietary EDI/B2B portal software to SMBs, educational institutions, and manufacturing/distribution clients across the US Mid-Atlantic region.
- Ownership category
- akta.pro rank
Custom IT Solutions industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Other Computer Related Services (541519)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- CI/CD Pipeline Engineering & Automation (BPAEAKAB)
Keywords
Where Custom IT Solutions is headquartered
LocationHeadquarters
- HQ city
- Newark
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Custom IT Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring managed services revenue from three service tiers: Retainer (pay-as-you-go for small companies), Proactive (ongoing monitoring with quantity-based pricing), and Hybrid (proactive support with per-server/per-month or per-user/per-month pricing). All tiers include EDR, NGAV, security patching, and automated updates.
- ERP Consulting & Implementation: Professional services revenue from Microsoft Dynamics 365 Business Central implementation, Infor XA consulting, and custom software development. Includes assessment, design, configuration, testing, and Go Live support.
- Microsoft 365 Services: Revenue from Microsoft 365 implementation, migration, and optimization services, including Office Suite, Power Platform, Teams, SharePoint, and Copilot integration.
- EAX Portal Licensing: Revenue from Enterprise Access (EAX) Portal implementation and customization services for B2B platforms on IBM i, including customer and supplier applications.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Retainer Plan - Ideal for small companies with limited IT budget preferring pay-as-you-go approach |
| Subscription | Monthly | Proactive Plan - Ongoing monitoring of workstations, servers, and network devices |
| Subscription | Monthly | Hybrid Plan - Proactive support with top-priority Level 2 support |
| Subscription | Monthly | Axcient x360Cloud Backup - Third-party Microsoft 365 backup solution |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Custom IT Solutions product offering
Product offeringCore offering
Custom IT Solutions (CIT) is a managed services provider and IT consulting firm that delivers hybrid managed IT services, ERP consulting and implementation (Microsoft Dynamics 365 Business Central and Infor XA), Microsoft 365 deployment and optimization, and proprietary software including the Enterprise Access (EAX) B2B portal built on IBM i. The company custom-builds plans to fit client specifications, offering three service tiers (Retainer, Proactive, Hybrid) with 24/7 monitoring, EDR, NGAV, and security patching. CIT also develops the Infor XA EC/EEC modules and integrates with trading partners via EDI for supply chain automation.
Product overview
Custom IT Solutions (CIT) is an IT services and consulting company offering a portfolio of managed services and technology solutions. The core offerings include Managed Services & Security with three service tiers (Retainer, Proactive, Hybrid), Microsoft Dynamics 365 Business Central implementation and consulting as a Microsoft Solutions Partner, Microsoft 365 Business Products guidance, Infor XA Services & Consulting (including EDI/EC modules they developed), and the proprietary Enterprise Access Portal (EAX) built on IBM i. These products work together to provide comprehensive business-technology alignment: managed services provide the foundational IT infrastructure and security, while the ERP solutions (Dynamics 365 Business Central and Infor XA) handle financial management and operations, the EAX portal enables B2B access for stakeholders, and Power Platform integrations extend functionality. CIT also offers specialized add-ons including Axcient backup software and EDI integrations with trading partners like SPS Commerce.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed Services & Security Comprehensive managed IT services ensuring peak IT system performance and compliance for small businesses and educational institutions. Services include remote monitoring, Endpoint Detection & Response (EDR), real-time AI analysis and alerting, regular security patching, on-site maintenance, and Next Generation Antivirus (NGAV) protection. Custom-built plans across three tiers.
- Microsoft Dynamics 365 Business Central Cloud-based ERP and CRM application suite implementation and consulting services combining financial management, supply chain operations, and customer engagement. Available in 170+ countries and regions as a Microsoft partner-delivered SaaS platform.
- Microsoft 365 Business Products Expert guidance and implementation services for Microsoft 365 products including Office Suite, Teams, SharePoint, OneDrive, and Delve. Includes tailored transitions, 24/7 serverless cloud computing, collaboration tools optimization, and Copilot integration.
- Infor XA Services & Consulting Specialized Infor XA consulting and services covering EDI integration, Electronic Commerce (EC) module, Enterprise Electronic Commerce (EEC) module using Infor Development Framework (IDF), custom software development, and self-service portals for IBM i-based ERP environments.
- Enterprise Access Portal (EAX) Secure, customizable B2B online platform built on IBM i providing convenient access to enterprise data for customers, sales reps, suppliers, and employees. Features real-time updates, multi-factor authentication, total customization capabilities, and pre-built customer and supplier application modules.
- EC/EEC Module for Infor XA Electronic Commerce (EC) module and Enterprise Electronic Commerce (EEC) module for Infor XA leveraging the Infor Development Framework (IDF). Offers EDI capabilities enabling businesses to send and receive EDI documents with trading partners. CIT is the developer of these modules.
- Axcient x360Cloud Backup Third-party backup software offered by CIT for Microsoft 365 and Google Workspace. Automatically backs up data from Outlook, Teams, OneDrive, and SharePoint with rapid recovery options and ransomware protection. Priced at $6 per active user.
Quantifiable outcome
- 62% drop in security incidents and 3x fewer firmware attacks on Windows 11 PCs vs Windows 10 (per Microsoft data)
- +1 more outcomes
Companies that use Custom IT Solutions
Customer profileNamed customers2 records
Segments4 records
Ideal customer profiles4 records
Custom IT Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability10 records
Feature5 records
Custom IT Solutions partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft partnership established in 2002. CIT is a certified Microsoft Solutions Partner with designation for Modern Work. Specializes in Microsoft Dynamics 365 Business Central, Microsoft 365, Power Platform, and Copilot implementations. Microsoft partnership provides credibility, training, and access to partner resources.
- IBMcoreStrategic IBM partnership began in 1980. CIT developed expertise on IBM AS400/IBM i systems, creating the EC module for Infor XA (an IBM i ERP solution) and building the EAX portal on IBM i. Deep integration with IBM i platform underpins much of CIT's proprietary software portfolio.
- SPS CommercecoreEC/EEC customers can directly send and receive EDI documents to and from SPS Commerce, a leading cloud-based EDI provider for retailers. Integration eliminates the need for translator software like Trusted Link/Open Text or Extol/Cleo on IBM i, enabling more efficient EDI implementation with new trading partners.
- InforcoreSpecialized Infor XA consulting and services. CIT is a developer of the Infor XA Electronic Commerce (EC) module and new Enterprise Electronic Commerce (EEC) module. Deep expertise in Infor XA on IBM i platform for ERP implementations.
Scale indicators4 records
Recent moves6 records
Expansion highlights14 records
Custom IT Solutions competitors and assessment
Company assessmentDirect peers
- Sikich: Sikich offers a comparable blend of managed IT services, Microsoft Dynamics 365 ERP consulting, and cybersecurity targeted at mid-market businesses. Both firms combine proprietary software IP with implementation services and target similar SMB-to-mid-market segments.
- Wipfli: Wipfli provides Microsoft Dynamics 365, managed IT services, and ERP consulting to mid-market organizations across the US. Both firms deliver tailored ERP implementation plus managed services and emphasize long-term client relationships.
- Velosio: Velosio is a Microsoft-focused Gold Partner delivering Dynamics 365, Microsoft 365, and managed services to mid-market companies. Direct overlap with CIT in Dynamics 365 Business Central implementations and Microsoft 365 service offerings.
- JourneyTEAM: JourneyTEAM is a Microsoft Dynamics 365 and Microsoft 365 partner providing ERP implementation, CRM, and managed services. Comparable Dynamics 365 Business Central and Microsoft 365 focus for mid-market customers.
- Net@Work: Net@Work combines ERP software consulting (Acumatica, Sage, Microsoft Dynamics) with managed IT services for SMB and mid-market clients. Closely mirrors CIT's hybrid consulting-plus-managed-services model.
Broad incumbents
- Avanade: Avanade is a global Microsoft-focused consulting joint venture delivering Dynamics 365, Microsoft 365, and Azure implementations. Overlaps heavily with CIT's Microsoft stack focus but at enterprise scale across multiple geographies.
- BDO USA: BDO USA's Digital advisory practice provides ERP consulting, managed IT, and cybersecurity services for mid-market organizations. Comparable Microsoft Dynamics 365 and managed services capabilities, but as part of broader accounting/consulting practice.
- Perficient: Perficient is a large digital consultancy with deep Microsoft partnerships delivering ERP, CRM, and managed services. Competes with CIT for Microsoft Dynamics 365 Business Central implementations but at significantly larger scale.
- SHI International: SHI International is a large IT solutions provider offering managed services, Microsoft licensing, and enterprise hardware/software procurement. Comparable to CIT in managed IT services and Microsoft partnership, but with broader portfolio and national reach.
- RSM US: RSM US is a large professional services firm offering Microsoft Dynamics 365 consulting, managed IT services, and cybersecurity to mid-market companies. Overlaps with CIT's target segment but operates at significantly greater scale and breadth.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Custom IT Solutions social profiles
Digital presenceCustom IT Solutions compliance and trust
Trust signalCompliance6 records
Custom IT Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Custom IT Solutions leadership team
Management profileNumber of profiles
Profiles3 records
Custom IT Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Custom IT Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Custom IT Solutions
What does Custom IT Solutions do?
Custom IT Solutions (CIT) is a managed services provider and IT consulting firm that delivers hybrid managed IT services, ERP consulting and implementation (Microsoft Dynamics 365 Business Central and Infor XA), Microsoft 365 deployment and optimization, and proprietary software including the Enterprise Access (EAX) B2B portal built on IBM i. The company custom-builds plans to fit client specifications, offering three service tiers (Retainer, Proactive, Hybrid) with 24/7 monitoring, EDR, NGAV, and security patching. CIT also develops the Infor XA EC/EEC modules and integrates with trading partners via EDI for supply chain automation.
Is Custom IT Solutions a public or private company?
Custom IT Solutions is a private company. It is classified as management employee owned and is currently operating.
When was Custom IT Solutions founded?
Custom IT Solutions was founded in 1973. It employs 11 to 50 people.
Where is Custom IT Solutions based?
Custom IT Solutions is headquartered in Newark, United States, in the North America region.
How does Custom IT Solutions make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are ERP Consulting & Implementation, microsoft 365 Services and EAX Portal Licensing.
Who are Custom IT Solutions's main competitors?
Direct peers on record are Sikich, Wipfli, Velosio, JourneyTEAM and Net@Work. Broad incumbents are Avanade, BDO USA, Perficient, SHI International and RSM US.
Does Custom IT Solutions have an API?
No public API is recorded for Custom IT Solutions.
What industry is Custom IT Solutions in?
Custom IT Solutions's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAKAB, CI/CD Pipeline Engineering & Automation. Its NAICS code is 54151 and its SIC code is 7373.