Harbour Housing

What Harbour Housing does

Harbour Housing, legally constituted as Cosgarne Hall Limited (registered charity, Charity Number 1131438), is a non-profit organization headquartered in St Austell, Cornwall, providing supported accommodation and housing-related services to at-risk individuals across Cornwall and Devon. Founded around 2010, it operates a portfolio of distinct but interconnected programs: core Supported Accommodation across multiple properties, the specialist women-only EVA Project (12 beds, up to 2-year stays for domestic abuse recovery), Community Outreach in St Austell/Newquay/Padstow, Hospital Discharge services in partnership with NHS trusts to alleviate bed blockages, the STAR Project for rough sleepers (six-month resettlement), seasonal Cold Weather Provision (10 beds), and the Naloxone Programme (pioneered since 2009 across all properties). Its service delivery is anchored in the proprietary 'Elastic Tolerance Model' — a trauma-informed framework that does not exclude residents on the basis of active addiction, mental ill health, or offending history.

The organisation operates a hybrid revenue model combining government-commissioned contracts (NHS Royal Cornwall Hospitals Trust, Cornwall Foundation Trust, Cornwall Council, DLUHC), public donations (online preset tiers £5-£100), and two wholly-owned commercial subsidiaries — Harbour Firesafe (fire sprinkler installation, BS9251) and Harbour Facilities Management (planned/reactive maintenance, with niche expertise in occupied buildings) — plus Harbour Care (domiciliary care). Go-to-market is referral-based: self-referrals and agency referrals are processed through an online portal powered by Ecco Solutions, routed via partner agencies including police, probation, NHS mental health teams, and voluntary-sector partners such as We Are With You, Rethink Mental Illness, and Cornwall Housing. The charity is governed by a Board of Trustees chaired by Mark Steer (since January 2022), with executive leadership including Operations Director Malcolm Putko and Interim Finance Director Hugh Hedderly. All commercial subsidiary profits are reinvested into charitable housing operations.

Name

Harbour Housing

Legal name

Cosgarne Hall Limited

Website

https://harbourhousing.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

51–100 employees

Short description

Harbour Housing is a Cornish charity providing supported accommodation, outreach, and specialist housing services — including the EVA Project for domestic abuse survivors and Hospital Discharge services — to homeless and at-risk individuals across Cornwall and Devon, funded via government contracts, donations, and commercial subsidiaries.

Ownership category

akta.pro rank

Product category

Supported Housing and Homelessness Services

NAICS

Temporary Shelters (624221), Community Housing Services (62422), Other Community Housing Services (624229), Other Residential Care Facilities (62399)

SIC

Services-Social Services (8300), Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Supported accommodation services
• Homelessness support
• Rough sleeper outreach
• Domestic abuse recovery
• Domiciliary care services

Headquarters

HQ city

Saint Austell

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Donations and Fundraising: Public donations collected through website with various preset amounts (£5-£100). All donations go directly toward supporting residents including cooking lessons, art supplies, welcome packs, and general operational costs.
2. Government Contracts and Commissioned Services: Commissioned services from NHS, Cornwall Council, and DLUHC including Hospital Discharge project (alleviating bed blockages), Cold Weather Provision, and other supported accommodation services.
3. Harbour Firesafe - Fire Safety Services: Sprinkler installation and maintenance company owned by Harbour Housing. All profits reinvested into Harbour Housing. Services include sprinkler installation, fire doors, fire alarms (up to L1 category), fire proofing.
4. Harbour Facilities Management: Building maintenance and facilities management services for third-party clients. Provides planned preventative and reactive maintenance with particular expertise in occupied buildings.
5. Harbour Care - Domiciliary Care: Provides holistic domiciliary care services for individuals with complex needs. Supplementary arm to housing provision, working alongside Harbour Housing with ultimate aim of comprehensive and holistic support.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Harbour Housing provides supported accommodation, outreach, and specialist housing projects across Cornwall for at-risk individuals — including people experiencing homelessness, rough sleepers, women fleeing domestic abuse, ex-offenders, and hospital patients at risk of discharge into homelessness. The charity operates domestic abuse recovery housing, short-term resettlement, cold weather winter provision, and an in-house Naloxone overdose-response programme. Two commercial subsidiaries — Harbour Firesafe and Harbour Facilities Management — provide fire-safety and building-maintenance services to third-party clients, with profits reinvested into the charity.

Product overview

Harbour Housing is a charitable organization operating as a single unified service portfolio rather than a platform-plus-modules architecture. The core offering consists of housing support services: Supported Accommodation providing homes for at-risk individuals; Community Outreach helping vulnerably housed people maintain tenancies; the EVA Project for women fleeing domestic abuse; Hospital Discharge services; the STAR Project for rough sleepers; and Cold Weather Provision during winter months. These are complemented by the Naloxone Programme for overdose response. Two subsidiary commercial services—Harbour Firesafe (fire sprinkler installation) and Harbour Facilities Management—generate revenue that is reinvested into charitable activities. Harbour Care provides domiciliary care services to residents and the wider community. The WAVE team supports wellbeing and education activities. An online referral system powered by Ecco Solutions handles service referrals.

Differentiator

Problem solved

Functional benefit

Products and services

• Supported Accommodation Provides settled, safe accommodation for at-risk individuals who would otherwise be homeless across properties in Cornwall, with support for mental health, substance dependency, and other challenges while residents work toward independent living.
• Community Outreach Supports vulnerably housed individuals to maintain tenancy and access support services in St Austell, Newquay and Padstow areas, providing short-term support with independent living skills.
• EVA Project Specialist women-only property with 12 beds for women escaping domestic abuse and sexual violence, providing up to two years of trauma-informed recovery support.
• Hospital Discharge Service Provides safe, accessible accommodation for individuals at risk of homelessness or rough sleeping being discharged from hospital; six-week project extendable to 12 weeks with intensive housing-related support.
• STAR Project Short Term Accommodation and Resettlement project for people sleeping rough in Newquay and Camborne, supporting transition to longer-term accommodation within six months.
• Cold Weather Provision Seasonal service operating in Nanpean providing accommodation, intervention and support to rough sleepers during winter months, with 10 spaces across single and twin rooms.
• Naloxone Programme Life-saving opiate antagonist treatment available across all Harbour Housing properties in pre-filled injection doses, with staff and resident training provided by in-house trainers.
• Harbour Firesafe Wholly-owned fire sprinkler installation company offering sprinkler installation, fire doors, fire alarms up to L1 category, and fire proofing works, with BS9251 qualified team and all profits reinvested into the charity.
• Harbour Facilities Management Building maintenance and facilities management services providing planned preventative and reactive maintenance, with expertise working in occupied buildings and a bank of qualified tradespeople.
• Harbour Care Holistic domiciliary care services for individuals with complex needs including homelessness experience, substance dependency, mental ill health, and physical care requirements, provided to residents and the wider community.
• Online Referral System Web-based referral system accepting self-referrals and agency referrals for all main services including EVA, Outreach, STAR, Hospital Discharge, and Accommodation for Ex-Offenders.

Quantifiable outcome

• 67 people accepted into services in 30 days
• +3 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

24 partnerships are on record, tiered core and minor.

• DentaidcoreStrategic or Co-development PartnerPartnership providing mobile dental unit outreach to vulnerable residents at Harbour Housing's Regional Office. Volunteer dentists and dental nurses offer dental advice, fillings, and extractions. Funded by Duchy Health Charity. Five additional clinics planned for 2025.
• Housing JusticecoreStrategic or Co-development PartnerPartner in Homelessness Winter Transformation Fund collaboration with DLUHC and Homeless Link supporting winter provision and transformation projects.
• Homeless LinkcoreStrategic or Co-development PartnerNational membership body for homelessness charities partner in Winter Transformation Fund collaboration supporting sector development.
• Royal Cornwall Hospitals Trust (RCHT)coreStrategic or Co-development PartnerNHS trust partnership for Hospital Discharge project alleviating bed blockages across acute wards in Cornwall.
• Cornwall Foundation Trust (CFT)coreStrategic or Co-development PartnerNHS mental health trust partnership for Hospital Discharge project serving acute mental health ward patients.
• Cornwall Council - Rough Sleeper TeamcoreStrategic or Co-development PartnerPartnership operating Cold Weather Provision with six single rooms and two twin rooms in Nanpean. Referrals through Rough Sleeper Access Service.
• Konnect CommunitiescoreStrategic or Co-development PartnerCollaboration with Cornwall Council and Konnect Communities for Accommodation for Ex-Offenders project. Aims to give ex-offenders access to private rental sector housing.
• We Are With YoucoreStrategic or Co-development PartnerDrug and alcohol support agency partner providing specialist services to residents. Collaboration across multiple projects including Hospital Discharge and STAR.
• Cornwall Drug and Alcohol Action Team (DAAT)coreStrategic or Co-development PartnerCounty-wide partnership addressing drug and alcohol misuse. Historical involvement in naloxone programme introduction through Marion Barton, Social Inclusion Lead.
• Cornwall HousingcoreStrategic or Co-development PartnerLocal housing authority partner collaborating on Hospital Discharge project and Cornwall Homechoice property bidding support for residents.
• Adult Social CarecoreStrategic or Co-development PartnerCounty council department partnership for Hospital Discharge project providing coordinated support for individuals with complex needs.
• Health for HomelessminorStrategic or Co-development PartnerHealthcare partner providing services to STAR Project residents alongside Harbour staff and Cornwall Housing.
• Positive PeopleminorStrategic or Co-development PartnerEmployment support agency working with STAR Project residents on employment, education, and training opportunities.
• Rethink Mental IllnessminorStrategic or Co-development PartnerMental health charity partner supporting STAR Project residents with mental health services and advocacy.
• Devon and Cornwall PoliceminorStrategic or Co-development PartnerPolice partnership supporting Elastic Tolerance Model implementation and resident safety.
• Community Mental Health TeamscoreStrategic or Co-development PartnerNHS mental health teams collaborating on resident support within Elastic Tolerance Model framework.
• Safer CornwallminorStrategic or Co-development PartnerMulti-agency partnership addressing community safety working with residents on relevant support needs.
• Eden ProjectminorStrategic or Co-development PartnerCornwall landmark partner providing educational and employment opportunities for residents.
• St. Austell CollegeminorStrategic or Co-development PartnerFurther education provider supporting resident skills development and educational access.
• Bodmin WaycoreStrategic or Co-development PartnerPartner organisation in Dentaid dental outreach collaboration, providing volunteer dentists and dental nurses alongside Harbour Housing.
• Man Down UKminorStrategic or Co-development PartnerCornwall-based charity supporting men with mental health challenges. Former volunteer Charlie worked with the organisation.
• PentreathminorStrategic or Co-development PartnerCharity supporting people recovering from mental ill health. Former volunteer Charlie was involved with the organisation.
• Cornwall Heritage TrustminorStrategic or Co-development PartnerTrust partnered with An Rosweyth for Speak Cornish Week event helping preserve Cornish language and heritage.
• Amnesty InternationalminorStrategic or Co-development PartnerHuman rights organisation collaborating with Harbour resident Lowenna on Gender Justice workshop design and delivery.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Regional players

• Coastline Housing: Cornwall-based housing association providing affordable and supported housing. Operates in overlapping Cornish geography with adjacent supported-living offerings for vulnerable tenants.
• LiveWest: Large South West housing association providing affordable, supported and sheltered housing across the region. Comparable in regional focus and supported-housing service lines, though substantially larger in scale.

Direct peers

• Crisis UK: Major UK homelessness charity delivering supported housing, education, and employment programmes for people experiencing homelessness. Comparable in mission and complex-needs client focus, though larger in scale.
• Centrepoint: UK charity supporting young people experiencing homelessness through housing, health and education services. Comparable referral-led intake model and complex-needs support approach.
• Depaul UK: UK charity providing accommodation and support services for homeless young people and adults, including night-stop and semi-independent living programmes. Operates similar commissioned and referral-based service model.
• St Petrocs Society: Cornwall-based homelessness charity providing supported accommodation, rough sleeper outreach, and resettlement services. Closest geographic and service-mix peer to Harbour Housing, operating across overlapping Cornish towns.
• Emmaus UK: National federation of homelessness charities providing supported accommodation, training and social enterprise opportunities. Comparable model combining residential support with commercial income-generating activities.

Broad incumbents

• Sanctuary Housing: Large national housing association offering supported housing, care homes, and general needs housing. Overlaps with Harbour's supported accommodation offering, and is the prior employer of Harbour's Operations Director.
• Home Group: Large UK housing association and supported-living provider offering accommodation, care and support services for vulnerable people. Comparable in providing supported housing for complex-needs populations at scale.
• Orbit Group: Major UK housing association providing general needs, supported, and retirement living housing. Comparable in supported-housing category, with a Trustee of Harbour Housing serving as Director of Customer Strategy at Orbit.

Market position

Competitive moat5 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/HarbourHousing
• Facebookfacebook.com/HarbourHousing
• LinkedInlinkedin.com/company/harbourhousing

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Harbour Housing