What Community Housing Group does

Community Housing Group is a Registered Housing Provider (No. LH4264) operating as a non-profit organisation founded in 2000 in the Wyre Forest District of England. The company provides social housing services to residents across Kidderminster, Stourport-on-Severn, Bewdley, and surrounding villages, holding a portfolio of housing stock allocated via the Wyre Forest Home Choice system. Its core offerings include Social Rent (set at 50-60% of private market rates), Affordable Rent (capped at 80% of local market prices), Shared Ownership (10-75% share purchases), Right to Buy/Acquire schemes, and Independent Living and Extra Care housing for residents aged 55+. The organisation employs 501-1,000 staff and operates a headquarters at Foley Grove, Kidderminster, alongside a partnership office at the WFDC Kidderminster HUB.

The company runs a community-engaged operating model anchored by 12+ named Neighbourhood Coordinators who conduct weekly Wednesday Walkabouts across assigned areas, each typically responsible for portfolios exceeding 500 homes. This is reinforced by 16 dedicated Facebook neighbourhood groups, a Tenant Voice governance body feeding into board decisions, and a Helping Hands community grant fund. Supporting technology includes the MyCommunity online tenant portal for tenancy management, a webchat service operating 8am-5pm weekdays, and stock condition surveys covering approximately 90% of homes with data less than 5 years old. Maintenance operations follow defined SLAs: 24-hour emergency response, 28-day standard repairs, and 180-day planned works.

Revenue is generated through multiple recurring streams: Social Rent (government-formula-based on local earnings and 1999 property values, with CPI+1% annual increases), Affordable Rent (capped at 80% of local market rates), Shared Ownership proceeds (initial share purchases and staircasing), Leasehold Ground Rent and Service Charges, and ancillary service charges for communal maintenance. Rents are typically collected fortnightly on Mondays, with preferred payment via direct debit through partner Allpay, supplemented by the allpay app, allpay cards, debit card phone payments, standing orders, and BACS. Tenant acquisition flows primarily through the Wyre Forest Home Choice allocation system in partnership with Wyre Forest District Council, with shared ownership sales additionally listed through RightMove, Zoopla, and Andrew Grant. Care provision for Independent Living and Extra Care schemes is delivered by partner TLC Care at Home Ltd.

Name

Community Housing Group

Legal name

The Community Housing Group Ltd

Website

https://communityhousing.co.uk

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Community Housing Group is a non-profit Registered Housing Provider in the Wyre Forest District of England, delivering social rent, affordable rent, shared ownership, and Independent Living/Extra Care housing for 55+ residents through Neighbourhood Coordinators and a digital tenant portal.

Ownership category

akta.pro rank

Product category

Social Housing

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Assisted Living Facilities for the Elderly (623312), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331)

SIC

Operators Of Apartment Buildings (6513)

akta.pro primary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

akta.pro secondary industry

Active Adult / Senior Community Association Management (BPAJAHAJ)

Keywords

• Social housing services
• Affordable rental housing
• Shared ownership housing
• Supported independent living
• Housing association services

Headquarters

HQ city

Kidderminster

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Social Rent Income: Rental income from social housing properties where rents are typically set at 50-60% of private market rates, charged fortnightly on Mondays and payable in advance.
2. Affordable Rent Income: Rental income from affordable rent homes capped at 80% of local market prices, including service charges, reviewed annually with CPI+1% increases.
3. Shared Ownership: Buyers purchase 10-75% share of property and pay rent on remaining portion owned by Community Housing. Initial share purchases and staircasing (buying additional shares) generate revenue.
4. Leasehold Ground Rent and Service Charges: Ground rent payments from leaseholders who have purchased property leases, plus annual service charges for building insurance and maintenance.
5. Service Charges: Charges for communal services including cleaning, grounds maintenance, building repairs, lift maintenance, and lighting. Both fixed and variable service charge structures available.
6. Planned Maintenance and Improvement Works: Component renewal programs for kitchens, bathrooms, roofs, windows, doors, and heating systems on lifecycle schedules.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Community Housing Group is a registered non-profit housing association that owns and manages social housing, affordable rent, shared ownership, and leasehold homes in the Wyre Forest district of England. It also provides Independent Living and Extra Care housing for residents aged 55+, supported by repairs and maintenance, rent payment, and community engagement services.

Product overview

Community Housing Group operates as a registered housing provider offering a portfolio of housing services primarily in the Wyre Forest area. The core product portfolio consists of rented housing (Social Rent and Affordable Rent), Shared Ownership purchase schemes, and Independent Living/Extra Care housing for residents aged 55+. Supporting services include repairs and maintenance (24/7 emergency response), rent payment processing (via Direct Debit, allpay, and other channels), the MYCommunity online tenant portal, Mutual Exchanges using the Homeswapper platform, and community engagement programs including Wednesday Walkabouts and the Helping Hands community fund. Care services for Independent Living are delivered through partner TLC Care at Home Ltd.

Differentiator

Problem solved

Functional benefit

Products and services

• Homes for Rent (Social Rent and Affordable Rent) Social Rent and Affordable Rent housing properties offered through the Wyre Forest Home Choice allocation system. Social rent is typically set at 50-60% of private market rates while affordable rent is capped at 80% of local market prices, with properties allocated to applicants based on housing need and waiting time.
• Shared Ownership Part-buy-part-rent scheme allowing purchasers to buy an initial share between 10% and 75% of their home's value, paying rent on the remaining portion owned by Community Housing. Income cap of £80,000 household income, with 990-year lease and staircasing available to increase ownership share over time.
• Right to Buy / Right to Acquire Scheme allowing eligible Community Housing tenants to purchase their home at a statutory discount under Right to Buy or Right to Acquire rules.
• Independent Living Schemes Supported housing for residents aged 55+ featuring private apartments with emergency telecare systems, communal lounges, and activity programs. Care provision is delivered by partner TLC Care at Home Ltd.
• Extra Care Housing Enhanced supported housing with 24-hour on-site care teams, personalised care packages, and domestic support alongside independent living facilities, delivered in partnership with TLC Care at Home Ltd.
• Mutual Exchanges Home swap service allowing tenants to exchange properties with other housing association or local authority tenants, with free access provided to the Homeswapper national exchange register.
• Assisted Transfer Scheme Financial support and assistance for current tenants moving to more suitable properties when their existing home is too large or too small for their needs.
• Rent Payment Services Multiple payment channels including Direct Debit, Standing Order, BACS, allpay app, allpay card, and debit card payments via phone. Includes rent balance checking and the option of 4 non-collection weeks per year for customers with clear rent accounts.
• Repairs and Maintenance 24/7 repair reporting with emergency response within 24 hours, standard repairs within 28 days, and planned works within 180 days. Includes annual gas safety inspections and electrical testing every five years, plus component renewal programs for kitchens, bathrooms, roofs, windows, doors, and heating systems.
• MyCommunity Tenant Portal Online tenancy management service allowing tenants to check rent balances, request pet permissions, submit improvement requests, and access their account.
• Helping Hands Fund Community grant fund supporting projects that benefit Community Housing customers by bringing communities together, making communities safer, improving the local environment, or supporting health and wellbeing.
• Leasehold and Service Charge Management Ground rent and annual service charge management for Shared Ownership and Right to Buy/Right to Acquire leaseholders, covering building insurance, communal maintenance, sinking fund contributions, and major works.
• Money Advice Service Financial support including benefits and budgeting advice, debt advice, Universal Credit migration support, energy advice, credit union access, and food bank referrals.

Quantifiable outcome

• Rent collected through preferred direct debit method with clear service standards
• +2 more outcomes

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• TLC Care at Home LtdcoreStrategic or Co-development PartnerTLC Care at Home Ltd provides care provision for Community Housing's Independent Living and Extra Care Housing schemes. Care services include 24-hour on-site care teams, personalised care packages, and domestic support for residents requiring enhanced support while maintaining independence.
• Wyre Forest District CouncilcoreStrategic or Co-development PartnerPartnership with Wyre Forest District Council for housing allocation through Wyre Forest Home Choice (formerly Home Choice Plus) choice-based letting system. The council also provides homelessness advice and support services at the WFDC Kidderminster HUB location.
• HomeswappercoreChannel Partner/ Reseller/ DistributorCommunity Housing provides free access to Homeswapper, a national mutual exchange register, allowing tenants to advertise properties and find exchange partners across the country. Essential service for tenants seeking to swap homes.
• AllpaycoreTechnology or IntegrationAllpay provides payment processing services including the allpay app (downloadable via Apple App Store and Google Play), allpay cards for over-the-counter and online payments, and automated telephone payment line. Preferred payment method is direct debit via Allpay.
• Ecclesiastical Insurance Office PlcminorChannel Partner/ Reseller/ DistributorEcclesiastical provides tenants home contents insurance through the Simple Home Contents product, accessed via the Allpay payment platform. This optional insurance covers furniture, carpets, and electrical items against unexpected events like leaks, fire, theft, or accidental damage.
• Andrew GrantminorChannel Partner/ Reseller/ DistributorProperty listing partner for advertising available Shared Ownership homes alongside RightMove and Zoopla platforms.
• RightMoveminorChannel Partner/ Reseller/ DistributorProperty listing platform for advertising available Shared Ownership homes.
• ZooplaminorChannel Partner/ Reseller/ DistributorProperty listing platform for advertising available Shared Ownership homes.
• In-house ResearchminorGTM or Marketing PartnerThird-party research company conducting customer satisfaction surveys on behalf of Community Housing via telephone calls, including weekends and out-of-hours. Survey results used for Tenant Satisfaction Measures reporting to the Regulator of Social Housing.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Longhurst Group: Midlands-based housing association providing general needs, supported housing, and Extra Care. Comparable regional footprint to Community Housing with similar supported housing and older persons' service offerings.
• LiveWest: Large South West housing association managing social and affordable homes, shared ownership, and supported housing. Directly comparable operating model with similar revenue streams (social rent, affordable rent, shared ownership).
• Platform Housing: Midlands-based housing association providing social and affordable rent, shared ownership, and supported housing. Highly comparable given overlapping regional focus and similar product portfolio to Community Housing.
• Together Housing: Northern England housing association operating social rent, affordable rent, shared ownership, and independent living schemes. Closely comparable in customer segments served and supported housing/senior living product mix.
• Bromford: One of the largest housing associations in the West Midlands/England, providing social rent, affordable rent, shared ownership, and supported housing. Directly comparable in business model and product mix to Community Housing, though operating at significantly greater geographic scale.
• Anchor Hanover: UK's largest not-for-profit provider of specialist housing and care for older people, with deep Independent Living and Extra Care exposure. Comparable on the senior living and community-engagement dimensions where Community Housing has built its Independent Living Schemes.
• Stonewater: National housing association delivering affordable homes for rent and shared ownership across multiple UK regions. Comparable business model (registered provider, social/affordable rent, shared ownership) with shared services like stock condition surveying and tenant portals.

Broad incumbents

• Hyde: Large London and South East housing association providing social and affordable rent, shared ownership, and independent living. Comparable product breadth but significantly larger scale and more urban-focused than Community Housing.
• Orbit Group: Major UK housing association providing affordable rent, shared ownership, and independent living across the Midlands and South. Directly comparable product set but with a much broader regional footprint.
• Sanctuary Housing: Large UK housing association offering social housing, supported living, and care services nationally. Comparable in offering breadth (rent, shared ownership, extra care) but materially larger and more geographically diverse than Community Housing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/mycommunityhousing
• Xx.com/mycommunityhsg

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Housing Group