Pakmail

What Pakmail does

PakMail Phoenix operates a single-location franchise retail packing and shipping store at 3218 E. Bell Road in Phoenix, Arizona, serving the Phoenix metropolitan area including Scottsdale, Tempe, Mesa, Gilbert, Chandler, Glendale, and more than 15 surrounding communities. The franchise is operated under Pak Mail Centers of America, Inc., a Colorado-based franchisor with 600+ locations across the U.S., Canada, Mexico, and Japan, providing the local outlet with brand recognition and aggregate carrier-rate negotiating power.

The business spans 40+ service lines organized around four pillars: (1) packing and crating — including custom packing for fragile and high-value items (fine china, crystal, artwork, antiques, machinery), custom wooden crating with internationally certified options, and small moves under 1,500 lbs; (2) shipping and freight — acting as an authorized center for UPS, FedEx, DHL, USPS, ABF, R&L Carriers, and Estes, offering parcel, LTL, air, ocean, and specialty freight with declared value coverage from $100 to $10 million; (3) mailbox rental — both physical (three sizes) and cloud-based virtual mailbox access; and (4) business support services — copying, faxing, document shredding, laminating, notary/fingerprinting, office and packing supplies, and order fulfillment. Specialized verticals include eBay sellers, auction houses, art galleries and museums, university students, military APO/FPO shippers, and estate/relocation customers.

The revenue model is predominantly transactional (per-shipment, per-page, per-pound fees with carrier margin) supplemented by recurring mailbox rental and monthly business account billing, plus managed-services fulfillment fees. Underlying technology is non-proprietary: the operation depends on carrier-provided tracking systems, standard shipping software, and a rules-based online estimator on weshipphoenix.com for lead capture. Distribution is omnichannel-light — a physical storefront as the primary channel with pickup/delivery service in the Phoenix metro, an online quote tool, and a virtual mailbox platform — and customer acquisition leans on local SEO, word-of-mouth testimonials, coupons, and community programs such as the Cell Phones for Soldiers and Peanut Hotline recycling initiatives.

Name

Pakmail

Legal name

Pak Mail Centers of America, Inc.

Website

https://weshipphoenix.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

1–10 employees

Short description

PakMail Phoenix is a single-location packing and shipping franchise retail store serving the Phoenix metropolitan area. It offers custom packing, crating, multi-carrier parcel and freight shipping, mailbox rental, fulfillment, and business support services to individual consumers, small businesses, and specialty verticals such as antiques, fine art, and eBay sellers.

Ownership category

akta.pro rank

Product category

Logistics Services

NAICS

Private Mail Centers (561431), Packing and Crating (488991), Couriers and Express Delivery Services (49211)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731), Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Local Document & Small Parcel On‑Demand Courier (TLAAADAA)

akta.pro secondary industries

Building Materials & Oversized E-commerce (Residential) Delivery (TLAAAKAH), High‑Value / Secure Courier (Jewelry, Cash, Sensitive Items) (TLAAADAH), Large-Item E-commerce Delivery (Bulky/Two-Person/White-Glove) (TLAAAFAH)

Keywords

• Packing and shipping
• Custom crating
• Freight forwarding
• Mailbox rental
• Parcel shipping

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales

Revenue model

1. Packing Services: Fees charged for custom packing services including assessment, materials, and labor for fragile, oversized, and valuable items.
2. Shipping and Freight Services: Revenue from shipping fees across parcel, LTL freight, air freight, and ocean freight services. Carrier fees passed through with margin. Competitive rates based on franchise network buying power.
3. Mailbox Rental: Monthly rental fees for private physical mailboxes in three sizes, plus virtual mailbox services. Revenue from individual and small business customers.
4. Business Support Services: Copying, faxing, laminating, document finishing, shredding, and office supplies sales. Per-page pricing for copies and faxing.
5. Business Account Services: Monthly invoiced accounts for commercial shippers with consolidated billing for shipping, mailing, packaging, copies, faxes, and mailbox rental services.
6. Fulfillment Services: Receiving, inventory management, and order fulfillment services for product shipments on regular or one-time basis.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Pak Mail Phoenix is a full-service packing and shipping retail store providing custom packing, custom crating, and freight forwarding services for fragile, valuable, and oversized items. The company operates as an authorized shipping center for UPS, FedEx, DHL, USPS, ABF, R&L, and Estes, offering parcel, air freight, ocean freight, and road freight solutions. Additional offerings include physical and virtual mailbox rental, business support services (copy, fax, shredding, fulfillment, notary), and sale of packing and moving supplies.

Product overview

Pak Mail Phoenix is a franchise-based packing and shipping store offering a comprehensive suite of logistics and business services. The core offering consists of packing services (custom packing, small moves), crating services (custom crating, large item crating), and freight services (air, ocean, road, and specialty freight). The company serves as an authorized shipping center for major carriers including UPS, FedEx, USPS, DHL, ABF, R&L, and Estes. Beyond shipping, the product portfolio extends to mailbox rental services (physical and virtual), business support services (copy/fax, document shredding, laminating, fulfillment), and office/moving supplies. Specialized shipping services cover fragile items (glass, china, art), antiques, furniture, electronics, perishables, and student/military shipments. The company differentiates through custom packaging expertise, declared value coverage options, and integration with the Pak Mail franchise network's buying power for competitive rates.

Differentiator

Problem solved

Functional benefit

Products and services

• Custom Packing Expert packing services for fragile, valuable, and hard-to-ship items including fine china, crystal, paintings, sculptures, machinery, and industrial equipment. Certified packing experts assess item fragility, composition, and value to determine best packing methods, using prefabricated boxes and custom-designed corrugated containers.
• Custom Crating Custom wooden box and crate construction including stick crates, solid wall crates, and internationally certified shipping crates for oversized items such as armoires, grandfather clocks, artwork, antiques, equipment, and high-tech electronics.
• Parcel Shipping Domestic and international small parcel shipping services using carriers such as Federal Express, UPS, and US Postal Service.
• Freight Shipping (Air, Ocean, Road) Freight forwarding across air freight (FedEx, DHL, UPS with same day, next day, Saturday delivery, and special charter options), ocean freight (less-than-container, full container, over-sized freight, door-to-door, door-to-port), and road freight (LTL, TL, FCL, LCL) for large shipments.
• International Shipping Global shipping services to worldwide destinations via DHL and other international carriers, including customs form assistance for international parcel and freight shipments.
• Mailbox Rental (Physical and Virtual) Private physical mailbox rental with a real Phoenix address in three size options, with package acceptance from UPS, FedEx, and certified mail. Virtual mailbox provides cloud-based mailbox access 24/7 from any device with mail viewing and management capabilities.
• Fulfillment Services Product receiving, inventory management, and order fulfillment services for regular or one-time basis with email/fax activation, supporting e-commerce sellers and small businesses.
• Business Account Services Monthly invoiced accounts for commercial shippers providing consolidated billing across shipping, mailing, packaging, copies, faxes, and mailbox rental services.
• Copy and Fax Services Black & white copying at $0.25 per page, color copying at $0.35 per page, and fax services at $2.00 per page (sending or receiving).
• Document Shredding Secure onsite document destruction service at $1.00 per pound with certificate of destruction. Accepts paper, microfilm, CDs, DVDs, and floppy disks.
• Antique and Collectibles Shipping Expert packing and shipping for antiques and collectibles with pickup, onsite services, and insurance coverage from $100 to $10 million.
• Fine Art and Artwork Shipping Specialized shipping for artists, galleries, museums, and auctions with custom packaging, crating, and declared value coverage for fine art and artwork.
• Auction Shipping Comprehensive shipping services for online and traditional auction buyers and sellers with warehouse and fulfillment capabilities.
• Military (APO/FPO) Shipping Shipping services for military APO and FPO addresses with customs form assistance at domestic rates.
• Estate Shipping and Downsizing White-glove crating and shipping for single household items to entire estates with personal account managers and blanket wrap services for estate distribution, downsizing, and senior moves.
• Small Moves Service Small moves under 1500 lbs combining pickup, on-site packing, short-term storage, and multiple shipping modes (parcel, motor, air, ocean freight) for households and small offices.
• Packing and Moving Supplies Packaging materials including bubble mailers, die-cut boxes, multi-depth boxes, packing peanuts, Bubble Wrap, stretch wrap, tape, moving boxes (small, medium, large, wardrobe, specialty), newsprint packing paper, and markers.

Quantifiable outcome

• Claims ratio less than 1% when items are packed and shipped by Pak Mail
• +1 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• UPScoreChannel Partner/ Reseller/ DistributorAuthorized UPS Shipping Outlet providing domestic and international parcel shipping services. UPS pickup times Monday-Friday at 5:00 pm.
• FedExcoreChannel Partner/ Reseller/ DistributorAuthorized FedEx ShipCenter offering FedEx Ground and Express shipping. Pickup times: Monday-Friday 5:45 pm, Saturday 1:00 pm.
• DHLcoreChannel Partner/ Reseller/ DistributorAuthorized DHL Shipping Center for international shipping services to worldwide destinations.
• USPScoreChannel Partner/ Reseller/ DistributorAuthorized USPS Mail service location offering domestic mailing services.
• ABFcoreChannel Partner/ Reseller/ DistributorAuthorized ABF Shipping Center for Phoenix and surrounding areas providing freight shipping services with tracking capabilities.
• R&L CarrierscoreChannel Partner/ Reseller/ DistributorAuthorized R&L Shipping Center providing freight carrier services with multiple tracking options.
• EstescoreChannel Partner/ Reseller/ DistributorAuthorized Estes Shipping Center for Phoenix area providing freight carrier services.
• Peanut Hotline (Plastic Loose Fill Council)minorStrategic or Co-development PartnerEnvironmental recycling program participation. Pak Mail franchise network of 600+ locations across US, Canada, Mexico, and Japan accepts packing peanuts for reuse through the Peanut Hotline program.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• PostalAnnex: Direct competitor franchise in the packing, shipping, and mailbox rental space, now operating under shared ownership with Pak Mail. Offers near-identical services including authorized carrier drop-off, custom packing, and mailbox rentals.
• The UPS Store: The largest retail shipping franchise in the US, operating as an authorized UPS Shipping Outlet with packing, shipping, mailbox rental, and business services. Directly comparable to PakMail Phoenix in service mix, retail storefront model, and franchise structure.
• Goin' Postal: National franchise offering packing, shipping, mailbox rental, and notary services through authorized-carrier relationships. Operates the same retail shipping center model as Pak Mail Phoenix.
• PostNet: International shipping, printing, and business services franchise with similar retail storefront model, mailbox rentals, and authorized-carrier shipping relationships. Comparable franchise structure and SMB customer base.
• Postal Connections: Retail shipping and business services franchise providing packing, shipping, mailbox rental, and document services. Direct head-to-head competitor with similar franchise footprint and customer mix.
• AIM Mail Centers: Mailbox rental and shipping center franchise with comparable in-store services including packing, shipping via major carriers, and business support offerings. Competes in the same retail shipping center category.
• FedEx Office: FedEx-branded retail printing, packing, and shipping locations offering parcel and freight shipping plus business services. Competes directly with PakMail Phoenix for walk-in shipping customers and small-business document services.

Broad incumbents

• United States Postal Service (USPS): National postal operator that is both a carrier partner and an indirect competitor since USPS retail counters offer lower-cost shipping alternatives for many of the same parcel and mailbox customers PakMail Phoenix serves.
• UPS: One of the primary carrier partners but also a broad incumbent whose direct online booking and retail UPS Store network competes for the same customers; relevant as a peer because carrier-side capabilities shape the franchise's value proposition.

Emerging players

• uShip: Online marketplace for shipping large, bulky, and unusual items by connecting customers with carriers. Emerging competitor in the oversize and freight marketplace space where PakMail Phoenix's specialty crating and freight forwarding services operate.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/pakmail95
• Facebookfacebook.com/199081880276591

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pakmail