Connect Health & Community

What Connect Health & Community does

Connect Health & Community, operating as Better Health Network (BHN), is an Australian not-for-profit primary health and community services provider headquartered in Bentleigh East, Melbourne, with operations across the city's south-eastern suburbs. Founded in 1975 and employing 251-500 staff, the organization delivers an integrated portfolio of 13 service lines spanning NDIS-registered disability services, My Aged Care Support at Home packages, bulk-billing GP clinics, dental, counselling and mental health, alcohol and other drug services, child youth and family services, family violence support, Indigenous health, health promotion, physical health, and social connection groups. Service delivery occurs through four physical disability centres in Cheltenham, Clayton, Edithvale, and Parkdale, as well as via home-based and community-based delivery models.

The business model is fundamentally government-funded, with revenue derived from NDIS participant billings, My Aged Care home support packages, and Medicare rebates for bulk-billed GP services. No proprietary technology platform, AI/ML capabilities, or digital product suite is disclosed — the organization is a direct service delivery non-profit rather than a technology-enabled healthcare company. Customer acquisition relies on organic digital channels (website bhn.org.au, blog, central phone line 132 246), online referral forms, health professional referrals, and community engagement programs including volunteering and consumer participation. The organization holds ACN 659 939 054 and ABN 46 659 939 054, and maintains cultural safety credentials across Indigenous, LGBTQIA+, and multicultural communities. No revenue, funding, M&A, leadership change, or financial growth signals are disclosed in the available source material.

Name

Connect Health & Community

Legal name

Better Health Network

Website

https://connecthealth.org.au

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

101–250 employees

Short description

Connect Health & Community (Better Health Network) is an Australian not-for-profit primary health provider operating across Melbourne's south-east, delivering 13 integrated service lines including NDIS disability, aged care, mental health, GP, dental, and community programs through four centres and home-based delivery.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082)

akta.pro industry

PRIMARYBPAGACAG

Disability Services & Independent Living Support

Business & Public Services/Nonprofit, NGO & Social Services/Health & Medical Nonprofits

SECONDARYHLADALAK

Community Resources, Social Services & Transportation Coordination

Healthcare & Life Sciences/Elder Care & Long-Term Care/Senior Care Coordination & Case Management (Geriatric Care Management)

SECONDARYHLADAGAB

Companion Care & Social Support (non-clinical)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Non-Medical In-Home Care & Personal Care

SECONDARYHSABAAAI

Recreational Outings, Community Participation & Mobility Support (Non-Clinical)

Home & Personal Services/Elder Care & In-Home Care Services/Non-Medical Companion Care

SECONDARYHSABAAAB

Conversation, Cognitive Stimulation & Activity Facilitation

Home & Personal Services/Elder Care & In-Home Care Services/Non-Medical Companion Care

Keywords

• Community health services
• NDIS disability support
• Aged care services
• Primary healthcare clinics
• Mental health counselling

Headquarters

HQ city

Bentleigh East

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Government Funded Healthcare Services: Not-for-profit healthcare organization operating under government-funded models including NDIS (National Disability Insurance Scheme) for disability services and My Aged Care for support at home packages. Services include bulk billing GP clinics where Medicare rebates cover costs for eligible patients.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Connect Health & Community (operating as Better Health Network) is a not-for-profit primary health and community services provider delivering NDIS disability support, My Aged Care Support at Home packages, bulk billing GP clinics, dental care, mental health counselling, alcohol and other drug services, child youth and family services, family violence support, Indigenous health programs, and social connection groups. Services are delivered in participants' homes, in community settings, or at four disability centres across south-eastern Melbourne suburbs (Cheltenham, Clayton, Edithvale, Parkdale).

Product overview

Connect Health & Community (operating as Better Health Network) offers a broad portfolio of integrated healthcare and community services across Melbourne's southern suburbs. The organization operates as a not-for-profit healthcare provider offering direct service delivery across multiple service lines rather than a technology product. Services include NDIS Disability Services (with physical centres in Cheltenham, Clayton, Edithvale, and Parkdale), Support at Home packages, GP Clinic (bulk-billing), Dental, Counselling & Mental Health, Alcohol and Other Drug Services, Child Youth & Family Services, Family Violence support, Health Promotion, Indigenous Health, Physical Health, and Social Connection Groups. Services are delivered in-home, in-community, or at disability centres, with access coordinated through My Aged Care for aged care services.

Differentiator

Problem solved

Functional benefit

Products and services

• Alcohol and Other Drug (AOD) Services

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Access Health and Community: Victorian not-for-profit providing NDIS, My Aged Care, GP, mental health, and dental services through multiple sites, with comparable integrated offering and government funding dependence.
• cohealth: Large Victorian not-for-profit community health organization delivering integrated primary health, dental, mental health, and aged care services across multiple Melbourne locations, directly comparable to BHN's integrated model.
• IPC Health: Western Melbourne community health service offering allied health, NDIS, aged care, and dental services across multiple sites, structurally similar to BHN's integrated service delivery.
• EACH: Large Victorian not-for-profit delivering NDIS, aged care, mental health, and family services across multiple sites, comparable in integrated service model and government-funded revenue mix.
• Merri Health: Melbourne metropolitan community health provider delivering NDIS, aged care, mental health, and allied health services, closely comparable in scope and funding sources.
• Star Health: Victorian community health provider in Melbourne's inner south offering GP, allied health, NDIS, and aged care services across multiple sites, with comparable funding mix and service breadth.
• Your Community Health: Melbourne north-based community health service delivering NDIS, My Aged Care, dental, and family services through multiple centres, directly comparable in operating model and funding mix.
• Dianella Health: Northern Melbourne community health service providing NDIS, aged care, GP, and allied health services, structurally similar in multi-line community health delivery.

Regional players

• Ballarat Community Health: Regional Victorian community health provider offering NDIS, My Aged Care, dental, and mental health services; comparable in integrated service model though operating in a regional rather than metropolitan catchment.
• Nexus Primary Health: Victorian community health service operating across outer north-east Melbourne and regional areas, providing allied health, NDIS, and aged care services comparable to BHN's service lines.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/connecthealth.org.au
• LinkedInlinkedin.com/company/connect-health-community

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Connect Health & Community