Code 4 Northwest

Crisis Support Servicescode4nw.org

Code 4 Northwest is a volunteer-run 501(c)(3) nonprofit operating a 24/7 confidential crisis hotline and referral network serving Washington State first responders, EMS personnel, corrections staff, and their families.

Company typePrivate
Founded2008
HeadquartersMaple Valley, United States
Headcount11–50
GTM typeB2C
OfferingServices

What Code 4 Northwest does

Code 4 Northwest is a 501(c)(3) nonprofit organization founded in 2008 and headquartered in Maple Valley, Washington, that operates a 24/7 confidential crisis hotline and referral network exclusively for active and retired first responders (law enforcement, fire, EMS, corrections), civilian support personnel, and their families across Washington State. All call-takers are current or former first responders or public safety/EMS professionals, and caller confidentiality is legally protected under Washington State statute RCW 43.101.425, distinguishing the service from general-purpose crisis lines.

The organization has no proprietary technology and runs a single-channel delivery model built around the phone number 425.243.5092, supplemented by a website (code4nw.org), a podcast, and a Stripe-hosted donation page. Services include crisis response and referrals to drug/alcohol treatment, peer support, financial counseling, and general counseling, with free training and outreach extended to Washington public safety agencies.

Code 4 Northwest is entirely volunteer-run with no paid employees and is funded exclusively through donations; its governance is provided by a board drawn from senior ranks of Washington first responder agencies including Seattle PD, Bellevue Fire, Airlift Northwest, Tacoma, and Sumner PD, alongside in-kind corporate supporters such as Directors Mortgage, Pacifica Counseling, Solomon Law, Drayton Foods, and Gene Morris Company. The core institutional partnerships are with the Seattle Police Officers' Guild (representing 1,300+ members) and the Seattle Police Foundation.

Code 4 Northwest firmographics

Firmographics

Name: Code 4 Northwest
Legal name: Code 4 Northwest
Website: https://code4nw.org
Company type: Private
Founded year: 2008
Operating status: Operating
Headcount range: 11–50 employees
Short description: Code 4 Northwest is a volunteer-run 501(c)(3) nonprofit operating a 24/7 confidential crisis hotline and referral network serving Washington State first responders, EMS personnel, corrections staff, and their families.
Ownership category
akta.pro rank

Code 4 Northwest industry classification

Industry

Product category: Crisis Support Services
NAICS: Emergency and Other Relief Services (624230)
SIC: Services-Social Services (8300)
akta.pro primary industry: Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK)
akta.pro secondary industry: Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG)

Keywords

Crisis hotline services
First responder support
Peer support programs
Crisis intervention services
Nonprofit helpline

Where Code 4 Northwest is headquartered

Location

Headquarters

HQ city: Maple Valley
HQ country: United States
HQ region: North America

Offices1 record

Markets served

Code 4 Northwest business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Marketing or Sales, Others

Revenue model

Donations: 501(c)(3) nonprofit organization funded entirely by donations. No paid employees; all donations support free training, outreach to agencies in Washington State, and maintaining the 24-hour crisis line.

Pricing tiers

Model	Billing	Price
Freemium	Others	Free crisis response and referral services

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Code 4 Northwest product offering

Product offering

Core offering

Code 4 Northwest provides a 24/7 confidential crisis hotline staffed by current and former first responders that serves Washington State law enforcement officers, firefighters, EMS personnel, dispatchers, and their families. The organization also provides drug and alcohol treatment referrals, peer support, financial counseling, general counseling referrals, and critical incident response at no cost to callers. All services are funded by donations and operated by volunteers with no paid employees.

Product overview

Code 4 Northwest is a nonprofit 501(c)(3) organization offering a comprehensive crisis response and referral network exclusively for Washington State first responders, EMS personnel, corrections staff, civilian support personnel, and their families. The core offering is a 24/7 confidential crisis hotline staffed by live call-takers who are current or former first responders. This hotline provides referrals and connections to services including drug/alcohol treatment, peer support, financial counseling, and general counseling. The organization also operates a podcast to share information about first responder wellness and resources. Code 4 Northwest is entirely volunteer-run with no paid employees.

Differentiator

Problem solved

Functional benefit

Products and services

24/7 Crisis Hotline A 24/7 confidential crisis hotline staffed by current and former first responders that serves Washington State law enforcement officers, firefighters, EMS personnel, dispatchers, and their families. Confidentiality is protected under Washington State statute RCW 43.101.425.
Drug & Alcohol Treatment Referrals Referral service connecting Washington State first responders and their families to drug and alcohol treatment resources appropriate to their needs.
Peer Support Services Peer-to-peer support provided by current and former first responders to Washington State first responders and their families dealing with occupational stress, personal crises, or mental health challenges.
Financial Counseling Financial counseling and referral services for Washington State first responders and their families facing financial stress or in need of financial guidance.
General Counseling & Referral Services General counseling referrals connecting Washington State first responders and their families with appropriate mental health and counseling providers.
Critical Incident Response Critical incident response support provided to Washington State first responders and their agencies following traumatic events.
Code 4 Northwest Podcast Educational podcast produced by Code 4 Northwest to support first responder wellness, share resources, and raise awareness of crisis support services.
Training & Outreach for Public Safety Agencies Training, peer-support program development, and outreach services delivered to Washington State public safety agencies to support first responder wellness and crisis response preparedness.

Companies that use Code 4 Northwest

Customer profile

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Code 4 Northwest technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Code 4 Northwest partnerships and signals

Strategic signal

Partnerships

Eight partnerships are on record, tiered minor and core.

Directors MortgageminorOthersSupporting organization providing mortgage lending services. Brett Burns, Regional Vice President of Directors Mortgage, serves as Treasurer on the Code 4 NW board, demonstrating personal commitment to the organization.
Drayton FoodsminorOthersCommercial bakery supporter that pioneered self-rising live yeast technology. Provides in-kind support to the organization.
Gene Morris CompanyminorOthersProduce grower and distributor supporter, providing fresh produce contracting solutions. Contributes in-kind support to the organization.
Pacifica CounselingminorOthersHealth care counseling service that provides support as a supporting organization.
Seattle Police FoundationcoreGTM or Marketing PartnerNGO that raises support and awareness for the Seattle Police Department. As a major law enforcement stakeholder, represents a key partnership for reaching first responder communities.
Seattle Police Officers' GuildcoreGTM or Marketing PartnerLargest police labor union in the Northwest, representing over 1300 members. The guild receives no government funding and supports officers, families, and community through charitable events. Represents a core constituency and referral source.
Seattle Police Management AssociationminorOthersLabor union for Seattle Police management personnel that supports the organization.
Solomon Kim (Solomon Law)minorOthersLaw firm supporter with over 20 years of legal experience and 1000+ represented clients. Provides legal services as in-kind support.

Scale indicators3 records

Recent moves5 records

Expansion highlights3 records

Code 4 Northwest competitors and assessment

Company assessment

Emerging players

Code Green Campaign: First responder mental health awareness and peer support campaign with comparable mission but a primarily awareness/advocacy orientation rather than a 24/7 hotline.
Save A Warrior: Program providing intensive PTSD support for active-duty military, veterans, and first responders. Comparable population focus but delivers residential program-based intervention rather than 24/7 hotline.
ResponderStrong: Nonprofit focused on first responder mental health education, training, and peer support. Comparable in serving first responder wellness needs through peer-based programming.

Broad incumbents

Crisis Text Line: Large-scale text-based crisis support service. Comparable crisis-intervention mission but uses a text-channel, volunteer-driven model at national scale rather than a first responder-specific phone line.
988 Suicide & Crisis Lifeline (SAMHSA): National 24/7 crisis hotline funded and operated through a broad public-sector network. Comparable crisis-line service but a generalized incumbent that is not specialized to first responders.

Direct peers

Badge of Life: Mental health awareness and suicide prevention organization focused on active and retired law enforcement officers. Comparable in serving first responders struggling with mental health and crisis situations.
First Responder Support Network (FRSN): Provides peer support and critical incident stress management (CISM) programs for first responders, including the Applied Suicide Intervention Skills Training (ASIST) program. Comparable peer-support and crisis response focus.
Fire/EMS Helpline (NVFC): Confidential helpline for firefighters, EMTs, and their families operated by the National Volunteer Fire Council. Comparable crisis-line model serving a subset of the first responder population Code 4 NW addresses.
Safe Call Now: Confidential 24/7 crisis line staffed by first responders for first responders and their families nationwide. Closely mirrors Code 4 NW's peer-staffed hotline model and referral-based service approach.
CopLine International (1-800-COPLINE): National 24/7 officer-staffed crisis hotline for law enforcement officers and their families. Directly comparable to Code 4 NW in offering peer-first responder call coverage, but operates nationally rather than within a single state.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Code 4 Northwest financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Code 4 Northwest leadership team

Management profile

Number of profiles

Profiles6 records

Code 4 Northwest funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Code 4 Northwest M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Code 4 Northwest

What does Code 4 Northwest do?

Is Code 4 Northwest a public or private company?

Code 4 Northwest is a private company. It is classified as nonprofit foundation owned and is currently operating.

When was Code 4 Northwest founded?

Code 4 Northwest was founded in 2008. It employs 11 to 50 people.

Where is Code 4 Northwest based?

Code 4 Northwest is headquartered in Maple Valley, United States, in the North America region.

How does Code 4 Northwest make money?

One revenue line is on record: donations.

Who are Code 4 Northwest's main competitors?

Emerging players on record are Code Green Campaign, Save A Warrior and ResponderStrong. Broad incumbents are Crisis Text Line and 988 Suicide & Crisis Lifeline (SAMHSA). Direct peers are Badge of Life, First Responder Support Network (FRSN), Fire/EMS Helpline (NVFC), Safe Call Now and CopLine International (1-800-COPLINE).

Does Code 4 Northwest have an API?

No public API is recorded for Code 4 Northwest.

What industry is Code 4 Northwest in?

Code 4 Northwest's product category is Crisis Support Services. Its primary akta.pro industry code is HLAEAHAK, Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination), with a secondary code of HSAHAHAG, Emergency Dispatch, Call Center Monitoring & Response Services. Its NAICS code is 624230 and its SIC code is 8300.