MSupport Networks
MSupport Networks AG is a Swiss IT services firm founded in 1996 in Lengnau, Switzerland, providing consulting, managed IT support, networking, cloud, hardware/software resale, and web hosting to small and medium-sized enterprises in Switzerland.
- Company typePrivate
- Founded1996
- HeadquartersLengnau, Switzerland
- Headcount1–10
- GTM typeB2B
- OfferingServices
What MSupport Networks does
MSupport Networks AG is a privately held Swiss IT services company founded in 1996 and headquartered in Lengnau, Switzerland. The firm operates as a full-service IT partner for small and medium-sized enterprises (KMU) and organizations in Switzerland, delivering a portfolio organized across six pillars: IT Consulting (architecture design and migration scenarios), IT Support (remote assistance via TeamViewer plus three-tiered maintenance contracts covering First, Second, and Third Level support), Network Solutions (LAN/WAN planning and monitoring on Microsoft and XCP-ng platforms), Cloud Solutions (delivered through affiliated subsidiary MSCloud AG with data hosted in the Seeland region), Hard- & Software Solutions (resale of Microsoft, VMware, WatchGuard, Veeam, and Samsung hardware), and three-tier Web Hosting (Entry, Biz, Plus on Plesk with Let's Encrypt SSL). Supporting services include Managed Print, SecureMail email encryption (SEPPmail), and Network Documentation.
The underlying technology stack is built entirely on third-party vendor platforms rather than proprietary IP: Microsoft for core productivity and server software, VMware vSphere and XCP-ng for virtualization, WatchGuard for network security, Veeam for backup, Plesk for hosting administration, and SEPPmail for email encryption. The company holds partner certifications with HP, Microsoft, HPE Aruba, WatchGuard Silver, Veeam Silver, Trend Micro, and others, and bundles these into managed service contracts. There are no proprietary software products, no APIs, no SDKs, and no AI/ML components.
Revenue is generated through a mix of managed services and maintenance contracts (recurring), hourly remote support at CHF 180/hour, one-time hardware and software resale, subscription-based hosting, and project-based IT consulting. Go-to-market is sales-led and exclusively domestic (Switzerland) via phone, email, website contact forms, and remote support, with no channel partners or resellers. Headcount is reported at 1-10 employees. The company has not raised external funding and has no disclosed M&A activity; MSCloud AG operates as a wholly-owned adjacent subsidiary for cloud delivery.
MSupport Networks firmographics
Firmographics- Name
- MSupport Networks
- Legal name
- MSupport Networks AG
- Website
- https://msupport.ch
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- MSupport Networks AG is a Swiss IT services firm founded in 1996 in Lengnau, Switzerland, providing consulting, managed IT support, networking, cloud, hardware/software resale, and web hosting to small and medium-sized enterprises in Switzerland.
- Ownership category
- akta.pro rank
MSupport Networks industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)
- akta.pro secondary industries
- Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)
Keywords
Where MSupport Networks is headquartered
LocationHeadquarters
- HQ city
- Lengnau
- HQ country
- Switzerland
- HQ region
- Europe
Offices1 record
Markets served
MSupport Networks business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- IT Support and Maintenance Services: Ongoing support services including First Level, Second Level, and Third Level support with maintenance contracts. Remote support provided via TeamViewer at CHF 180/hour. Services include system monitoring, patch management, and antivirus management.
- Hardware Sales: Sale of business hardware including Samsung business displays, multifunction devices from HP, Konica Minolta, Lexmark, and Canon. Installation, configuration, and training services included.
- Software Sales and Licensing: Resale and consultation of standard software including Microsoft products (Office, Exchange, SharePoint, operating systems), VMware, WatchGuard security solutions, Veeam backup software, and Trend Micro security products.
- Cloud Solutions (via MSCloud AG): Cloud services including desktop virtualization, data hosting in Swiss data centers, and cloud migration services. Provided through affiliated company MSCloud AG.
- Web Hosting Subscriptions: Web hosting services offered in three tiers: Entry (CHF 7.90/month), Biz (CHF 15.90/month), and Plus (CHF 23.90/month). Includes storage, email accounts, SSL certificates, and various development tools.
- IT Consulting Services: Professional consulting services including IT architecture design and redesign, migration scenarios, product evaluation, and project-specific support. Billed by engagement.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Entry Hosting - Basic web hosting package |
| Subscription | Monthly | Biz Hosting - Mid-tier hosting package |
| Subscription | Monthly | Plus Hosting - Premium hosting package |
| Other | Pay-as-you-go | Remote Support - Hourly rate |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
MSupport Networks product offering
Product offeringCore offering
MSupport Networks AG is a Swiss IT services firm that delivers end-to-end IT outsourcing for small and medium businesses (KMU) and organizations. Its portfolio covers IT consulting, multi-tier IT support and maintenance contracts, LAN/WAN network planning and implementation, cloud and hosting services (including via subsidiary MSCloud AG), managed print services, SEPPmail-based SecureMail encryption, IT monitoring, and resale of business hardware (Samsung displays, HP/Konica Minolta/Lexmark/Canon multifunction devices) and third-party software (Microsoft, VMware, WatchGuard, Veeam, Trend Micro).
Product overview
MSupport Networks AG is an IT services company serving Swiss SMEs and organizations, offering a portfolio of managed services organized into six core areas: IT Consulting (advisory and architecture), IT Support (remote assistance via TeamViewer plus three-tiered maintenance contracts), Network Solutions (LAN/WAN planning, implementation, and maintenance on Microsoft and XCP-ng platforms), Cloud Solutions (via MSCloud AG subsidiary — virtual desktop and cloud infrastructure with Swiss data residency), Hard- & Software Solutions (Samsung business displays, VMware vSphere virtualization, WatchGuard security, Veeam backup, Microsoft software), and Hosting (three-tier web hosting on Plesk with PHP, MariaDB, FreeSSL via Let's Encrypt). Supporting services include Monitoring (server, network, website, workstation, patch management, managed antivirus, and backup), SecureMail (SEPPmail-based email encryption), Print Services (managed multifunction printing from HP/Konica Minolta/Lexmark/Canon), and Network Documentation. The company operates from Lengnau, Switzerland, and positions itself as a full-service IT partner for SMEs.
Differentiator
Problem solved
Functional benefit
Products and services
- Network Solutions
- IT Support Services
Quantifiable outcome
- Server hardware utilization increased from 5-15% to up to 80% through VMware virtualization
- +1 more outcomes
Companies that use MSupport Networks
Customer profileNamed customers3 records
Segments2 records
Ideal customer profiles2 records
MSupport Networks technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature4 records
MSupport Networks partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- HP (Hewlett Packard Enterprise)coreMSupport Networks AG is a long-standing HP Partner First Silver member. Provides HP business hardware including displays and multifunction devices.
- WatchGuardcoreMSupport Networks AG holds WatchGuard Silver Partner status. Specializes in WatchGuard XTMv security appliances and network security solutions for virtual environments.
- VeeamcoreMSupport Networks AG is a Veeam Pro Partner Silver Reseller offering Veeam Backup & Replication solutions for VMware and Hyper-V environments.
- UPC CablecomminorMSupport Networks AG is a UPC Cablecom Business Partner for connectivity and business telecommunications solutions.
- MicrosoftcoreMSupport Networks AG holds Microsoft Small Business Specialist and Microsoft Authorized Education Reseller status. Provides Microsoft software including Windows Server, Exchange, SharePoint, Office, and operating systems.
- OntrackminorMSupport Networks AG is a certified data recovery partner for Ontrack data recovery services.
- HPE ArubacoreMSupport Networks AG is a long-standing HPE Aruba Network & HPE Business Partner for networking equipment and solutions.
- MSCloud AGcoreMSCloud AG is an affiliated company providing cloud solutions for SMEs. MSupport Networks refers cloud services to MSCloud and provides complementary IT services including consulting and client device sales.
Scale indicators2 records
Recent moves6 records
Expansion highlights6 records
MSupport Networks competitors and assessment
Company assessmentBroad incumbents
- Allgeier SE: European IT services and software group with operations in DACH, providing managed services, IT consulting, and reselling — comparable in business model and vendor-partner approach but at significantly larger scale.
- Bechtle AG: Europe's largest IT services and reseller group with strong DACH presence, including Switzerland. Comparable in the reseller-plus-managed-services model but operates at far greater scale and geographic breadth.
- Swisscom AG (Enterprise Customers): Switzerland's incumbent telecom operator with a large enterprise IT services division covering networking, cloud, hosting, and managed services — competes for the same Swiss SME and organizational customers from a much broader portfolio base.
Direct peers
- Avectris AG: Swiss IT services company serving SMEs and mid-market with infrastructure, cloud, and managed services — directly comparable in target segment, Swiss footprint, and full-service IT partner positioning.
- ti&m AG: Swiss IT services firm offering consulting, software engineering, and managed services to banks, insurance, and SMEs in Switzerland — comparable as a local full-service IT partner with similar mid-sized scale.
- Netrics AG: Swiss managed IT services provider headquartered in Switzerland serving SMEs and mid-market customers with networking, cloud, and managed services — directly comparable in target customer, geography, and full-stack MSP model.
- Adfinis AG: Swiss open-source IT services and hosting provider serving SMEs with infrastructure, cloud, and managed services — comparable as a mid-sized Swiss MSP serving similar SME customers.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
MSupport Networks financial estimates
Financial estimateRevenue estimate
Valuation estimate
MSupport Networks leadership team
Management profileNumber of profiles
Profiles1 record
MSupport Networks subsidiaries and ownership
Company hierarchySubsidiaries1 record
MSupport Networks funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MSupport Networks M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MSupport Networks
What does MSupport Networks do?
MSupport Networks AG is a Swiss IT services firm that delivers end-to-end IT outsourcing for small and medium businesses (KMU) and organizations. Its portfolio covers IT consulting, multi-tier IT support and maintenance contracts, LAN/WAN network planning and implementation, cloud and hosting services (including via subsidiary MSCloud AG), managed print services, SEPPmail-based SecureMail encryption, IT monitoring, and resale of business hardware (Samsung displays, HP/Konica Minolta/Lexmark/Canon multifunction devices) and third-party software (Microsoft, VMware, WatchGuard, Veeam, Trend Micro).
Is MSupport Networks a public or private company?
MSupport Networks is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was MSupport Networks founded?
MSupport Networks was founded in 1996. It employs 1 to 10 people.
Where is MSupport Networks based?
MSupport Networks is headquartered in Lengnau, Switzerland, in the Europe region.
How does MSupport Networks make money?
Six revenue lines are on record. IT Support and Maintenance Services are the primary driver. The others are hardware Sales, software Sales and Licensing, cloud Solutions (via MSCloud AG), web Hosting Subscriptions and IT Consulting Services.
Who are MSupport Networks's main competitors?
Broad incumbents on record are Allgeier SE, Bechtle AG and Swisscom AG (Enterprise Customers). Direct peers are Avectris AG, ti&m AG, Netrics AG and Adfinis AG.
Does MSupport Networks have an API?
No public API is recorded for MSupport Networks.
What industry is MSupport Networks in?
MSupport Networks's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAD, Network Management (LAN/WAN/Wi‑Fi) Services, with a secondary code of BPAEABAF, Endpoint & Device Management (UEM/MDM) Services. Its NAICS code is 541513 and its SIC code is 7370.