Infinity Insurance Services, LLC

What Infinity Insurance Services, LLC does

Infinity Insurance Services, LLC (DBA Infinity Adjusters) is a family-owned, full-service independent insurance adjusting firm headquartered in Sun Lakes, Arizona (Chandler Heights mailing address), approximately 30 minutes from Downtown Phoenix. Founded by former staff adjusters from major carriers, the company delivers property, casualty, marine, auto, and general liability claims handling services to insurance carriers across the Southwestern, Midwestern, and Mountain West regions, with catastrophe (CAT) response available nationwide.

The firm's service portfolio covers the full claims lifecycle and includes Daily Claims Handling, Large Loss Claims (overseen by an Executive General Adjuster with 30+ years of field experience), CAT Services, Liability Claims, Building Consulting, and Third Party Administrator (TPA) services. Operational technology centers on Xactimate (the industry-standard estimating platform from Verisk), with all estimates produced by Xactimate Certified Adjusters; supporting credentials include IICRC, HAAG, and NFIP Write-Your-Own participation. The workflow is structured around a five-step claim process (first contact within four hours of assignment, timely inspection, Xactimate estimate, customized captioned reporting, and flexible fee scheduling). Multi-state adjuster licensing spans AZ, CO, IA, IL, KS, NE, NM, NV, SD, and UT for daily operations, with national licensure for CAT deployment.

The business model is B2B professional services: Infinity charges insurance carriers on customized flat-rate or time-and-expense (T&E) fee schedules tailored per claim and per carrier, under multi-year contractual relationships. Go-to-market is direct and sales-led, with carriers assigning claims through an online portal or by phone. With approximately 13 team members including ownership, management, two regional Lead Adjusters (West and Midwest), a Claims Coordinator, and claim representatives, the company is small and family-governed, with the Gibbs family holding principal ownership and multiple operational roles. No external investors, acquisitions, or technology platform plays are evident.

Name

Infinity Insurance Services, LLC

Legal name

Infinity Insurance Services, LLC

Website

https://infinityadjusters.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Infinity Insurance Services is a family-owned independent insurance adjusting firm in Sun Lakes, Arizona that handles property, casualty, marine, auto, and general liability claims for insurance carriers across 10 states, plus nationwide catastrophe response.

Ownership category

akta.pro rank

Headquarters

HQ city

Chandler Heights

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Claims Handling Services: Fees charged to insurance carriers for claim handling services. Pricing is based on flat rate and time-and-expense (T&E) schedules that are catered to each carrier's specific needs and each individual claim.
2. Third Party Administrator Services: Third-party administration services for property and casualty claims, catered to specific client needs

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Infinity Insurance Services, LLC is a family-owned, full-service independent insurance adjusting firm that handles property, casualty, marine, auto, and general liability claims on behalf of insurance carriers. Core offerings include daily claims handling, large loss claims, catastrophe (CAT) services, third party administration, liability claims, and building consulting. All adjusters are Xactimate certified and provide inspection, estimation, and detailed reporting with first contact within four hours of assignment.

Product overview

Infinity Insurance Services, LLC is a family-owned, full-service independent insurance adjusting firm offering a unified suite of claims handling services. The core portfolio consists of Daily Claims Handling, Large Loss Claims, CAT (Catastrophe) Services, Third Party Administrator Services, Liability Claims, and Building Consulting. The company leverages Xactimate-certified adjusters and specialized expertise in property, casualty, marine, auto, and general liability claims to provide end-to-end claims resolution from inspection through estimate completion. Over 60 years of combined claims experience exists company-wide, with services spanning daily claim operations across nine states and catastrophe response nationwide.

Differentiator

Problem solved

Functional benefit

Products and services

• Daily Claims Handling Daily residential and commercial property claim handling services delivered across Arizona, Colorado, Iowa, Illinois, Kansas, Nebraska, New Mexico, Nevada, South Dakota, and Utah for insurance carriers.
• Large Loss Claims Handling of large loss property claims led by an Executive General Adjuster with over 30 years of field experience, for insurance carriers needing complex claim resolution.
• CAT (Catastrophe) Services National catastrophe response service providing immediate deployment to CAT sites for insurance carriers, with timely initial contacts, punctual inspections, and prompt file submissions.
• Third Party Administrator Services Third-party administration for property and casualty claims, with services catered to the specific needs of each insurance carrier client.
• Liability Claims Handling of liability claims including general liability and third-party claims resolution for insurance carriers.
• Building Consulting Building consulting services provided by experienced adjusters to assess property damage and construction-related issues for insurance carriers.

Quantifiable outcome

• First contact within 4 hours of assignment
• +1 more outcomes

Named customers6 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Crawford & Company: Global independent adjusting and claims management firm offering property, casualty, and CAT claims handling to insurance carriers. Crawford is the largest direct competitor in the same core market as Infinity, with a national and international footprint.
• Pilot Catastrophe Services: Independent adjusting firm specializing in catastrophe (CAT) claims response for insurance carriers nationwide. Pilot overlaps directly with Infinity's CAT service line and is a key competitor for surge deployments following major events.
• Eberl Claims Service: Independent adjusting firm providing property, casualty, and CAT claim handling to insurance carriers across multiple U.S. states. Eberl is a closely comparable mid-size IA peer to Infinity with a similar carrier-focused B2B model.
• Sedgwick: Major claims management and adjusting firm serving insurance carriers with property, casualty, and liability claims handling. Sedgwick is a direct competitor to Infinity in the carrier-outsourced adjusting space, but at significantly greater scale.
• Davies Group: Global claims solutions and adjusting firm providing insurance carrier clients with property, casualty, and liability claims handling. Davies is a direct competitor in the carrier-outsourced adjusting market, with a much broader geographic footprint.
• Engle Martin & Associates: Independent adjusting firm handling commercial property, casualty, and large loss claims for insurance carriers. Engle Martin is a direct peer in the large-loss and TPA segments where Infinity also competes.
• Adjusters International: Independent adjusting firm handling commercial and residential property claims, including large loss and CAT work, for insurers and policyholders. Overlaps with Infinity's daily claims, large loss, and CAT service lines.
• TRISTAR Insurance Group: Third-party administrator and independent adjusting firm providing property and casualty claims management to insurance carriers. TRISTAR is a direct peer in the TPA service line that Infinity also offers.

Broad incumbents

• Verisk: Owns Xactimate, the industry-standard claims estimating software that Infinity's adjusters are certified on. Verisk is a broad incumbent in insurance data, analytics, and claims workflow technology that sits adjacent to — and is a critical vendor for — independent adjusting firms like Infinity.

Emerging players

• Guidewire Software: Insurance core systems and claims management software platform used by insurance carriers. Guidewire is an emerging technology player reshaping how carriers manage claims workflows, which could either threaten or enable traditional IAs like Infinity depending on integration.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/infinity-adjusters

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Infinity Insurance Services, LLC