C2C Online

What C2C Online does

C2C Online is an Australian managed IT services provider and Microsoft partner, founded in 2007 as an impartial Unified Communications consultancy. The company pivoted into Microsoft cloud services around 2010 when Microsoft launched online services and BPOS, and has since positioned itself as one of Australia's largest integrators of Office 365 / Microsoft 365. Headquartered in Melbourne, Sydney, and Brisbane with contractor-supported operations in Perth, Adelaide, and Tasmania, C2C Online serves enterprise, government, and mid-market customers across Australia.

The company's core technology stack is built entirely on the Microsoft 365 ecosystem: Microsoft Teams, SharePoint, Power Platform (Power BI, Power Automate, Power Apps), Azure cloud infrastructure, and security tools including Microsoft Intune, Defender, and Azure AD. Its product portfolio comprises Managed IT (device, network, infrastructure, and security management), an M365 Service (Teams, SharePoint, Power Platform implementation), Security Services, Cloud Management (24/7 monitoring for public and private cloud), Teams Telephony, and a Consultancy practice covering IT governance, policy, and planning. Notable proprietary IP includes Strikeforce, a Power Automate-based automation product that eliminates manual data entry across HR, payroll, Active Directory, and Office 365 systems, and custom IT Health Reporting Dashboards built on Power BI. Integration partnerships with DocuSign, Xero, and Mailchimp extend the M365 environment into adjacent SaaS workflows.

C2C Online generates revenue primarily through recurring managed services subscriptions and M365 professional services, with additional income from licensing management and consulting engagements delivered on monthly contracts or as discrete projects. The go-to-market motion is enterprise field sales, combining direct outreach via website and a 1800-number helpdesk with consultative selling into IT and business buyers. The customer base spans large enterprise and government accounts (including NSW Department of Education, South Australian Government, and Newcrest Mining) alongside mid-market businesses, with disclosed partnership durations exceeding 23 years.

Name

C2C Online

Legal name

C2C Online

Website

https://c2conline.com.au

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

C2C Online is an Australian managed IT services provider and Microsoft partner that delivers Microsoft 365 implementation, automation, cloud management, and security services to enterprise, government, and mid-market customers across Australia.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Management Services (8741)

akta.pro primary industry

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

Keywords

• Managed IT services
• Microsoft 365 integration
• Cloud management services
• IT support helpdesk
• Unified communications

Headquarters

HQ city

South Melbourne

HQ country

Australia

HQ region

Oceania

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Managed IT Services: Ongoing managed IT support and services covering device management, network management, infrastructure management, and security monitoring for customer IT environments
2. Microsoft 365 Services: M365 implementation, customization, and management services including Teams, SharePoint, Power Platform solutions
3. Consulting Services: IT governance, policy, planning, and strategic IT consultation services provided on a monthly contract basis or as discrete projects
4. Software Licensing Management: Management of M365 and other software licensing ensuring correct license allocation based on user profiles

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

C2C Online is an Australian managed IT services provider and Microsoft 365 integrator that delivers managed IT support, Microsoft 365 implementation, customization and management, cloud management, security services, and IT consultancy to enterprise and mid-market organizations. They provide 24/7 helpdesk support, Microsoft Teams Telephony, and proprietary automation solutions such as Strikeforce, enabling cloud transformation, IT governance, and integration with third-party applications such as DocuSign, Xero, and Mailchimp.

Product overview

C2C Online is a managed IT services company and Microsoft partner specializing in Microsoft 365 solutions. The company offers a platform of services including Managed IT, M365 Service, and Security Services, complemented by productivity solutions built on Microsoft tools (Teams, Power BI, Power Automate, Power Apps, SharePoint). Core offerings include Teams Telephony, Cloud Management, Consultancy, and specialized solutions for Intranets, Employee Management, Project Management, and Business Intelligence. The company also provides Strikeforce, an automation product for HR/Payroll/Active Directory integration. Together, these products form an integrated ecosystem focused on cloud transformation and Microsoft 365 optimization for Australian businesses.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Comprehensive managed IT services tailored to organizations, covering device management, network management, software licensing, infrastructure management, internet management, and support/helpdesk services.
• M365 Service Managed Microsoft 365 services encompassing Teams, Power BI, Power Automate, SharePoint, and Power Apps implementation, customization, and optimization for organizations.
• Teams Telephony Microsoft Teams-based telephony solution for connecting with customers, partners, and mobile workforce, including implementation, management, and training services.
• Cloud Management Cloud infrastructure management including 24/7 monitoring, performance management, security, and business continuity services for public and private cloud environments.
• Security Services Comprehensive IT security covering device security, network security, infrastructure security, M365 security, and user/identity security using Microsoft Intune, Defender, and Azure AD.
• Consultancy Strategic IT consulting services including IT governance, policy, planning, IT health reporting, and advisory consultation delivered on monthly contract basis or as discrete projects.
• Intranets SharePoint-based intranet solutions serving as private/internal networks for employee collaboration, communication, and document management.
• Employee Management HR-focused solutions leveraging Office 365 and Azure data protection for managing employee information and onboarding.
• Project Management Office 365-based project management solution with integration capabilities for email, messaging, and collaboration tools.
• Business Intelligence Real-time reporting and analytics solution using Power BI for financials, project management, system health, and performance tracking.
• Strikeforce Automation solution that creates a single source of truth for user data across HR, Payroll, Active Directory, and Office 365 systems, eliminating manual data entry and human error using Power Automate.

Quantifiable outcome

• Eliminated manual data entry across HR, Payroll, Active Directory, and Office 365 systems through automation
• +1 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

One partnership is on record.

• MicrosoftcoreStrategic or Co-development PartnerC2C Online has a partnership with Microsoft resulting from consulting engagements for Microsoft OCS (now Teams) customers. The company is recognized as Australia's largest Office 365 integrator with 13+ years of Microsoft 365 experience. They provide implementation, customization, and management of Microsoft solutions including Teams, SharePoint, Power Platform, and Azure services.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Engage Squared: Australian consultancy specializing in Microsoft 365, SharePoint, Teams, and Power Platform implementation and managed services - directly comparable in size, customer segment, and service mix to C2C Online.
• Datacom: Major Australia/NZ-headquartered IT services and cloud solutions provider with a sizable Microsoft practice spanning managed services, cloud migration, and workplace modernization - directly competes with C2C Online for Australian enterprise M365 engagements.
• Advent One: Australia-based Microsoft-focused IT services firm delivering managed services, cloud, and Microsoft 365 solutions to enterprise and mid-market customers; comparable to C2C Online in services mix and customer profile.
• Antares Solutions: Australia-based Microsoft partner specializing in SharePoint, Office 365, and Power Platform implementation and managed services; directly competes with C2C Online for Australian M365 integration and intranets work.

Broad incumbents

• Fujitsu Australia: Australia arm of a global IT services giant providing managed services, cloud, and workplace/microsoft solutions; competes with C2C Online for large Australian enterprise and government M365 and managed IT contracts.
• Accenture (Australia): Global consulting and IT services firm with deep Microsoft alliance and large Australian delivery capability; competes with C2C Online on enterprise Microsoft 365 transformation and managed services engagements.
• DXC Technology: Global IT services and systems integrator with significant Microsoft practice and large Australian enterprise/government footprint; competes with C2C Online for managed IT and workplace modernization contracts.
• Kloud Solutions (Telstra Purple): Australian cloud and Microsoft 365 consultancy (now part of Telstra Purple) focused on enterprise cloud transformation, M365, and managed services - competes directly with C2C Online for Australian enterprise Microsoft workloads.
• Logicalis: Global IT managed services and systems integrator with strong Microsoft capabilities and Asia-Pacific presence; competes with C2C Online in Microsoft 365 integration, managed IT, and cloud transformation for mid-market and enterprise customers.
• Insight Enterprises: Large global IT solutions integrator and Microsoft partner delivering managed services, cloud, and workplace modernization to enterprise and mid-market clients; competes with C2C Online's broader managed-IT and M365 service lines, particularly in larger Australian enterprise deals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about C2C Online