Perfect Solution

What Perfect Solution does

Perfect Solution is a private, multidisciplinary Business Process Outsourcing (BPO) company headquartered in Saba Basha, Alexandria, Egypt, operating 24/7 across weekdays and weekends with multilingual support in English, French, and Arabic. The company delivers an integrated portfolio spanning inbound and outbound call center services (technical support, customer service, order taking, telemarketing, appointment setting, market research, debt collection), IT business solutions (cybersecurity, cloud, crisis management, remote work and infrastructure consulting, plus IT outsourcing under staff augmentation, self-managed team, or full process outsourcing models), human resources outsourcing and consulting (recruitment, onboarding, payroll, performance evaluation), business consultation, custom software development (web, iOS/Android, HR systems), and serviced office space. The underlying platform is a multi-channel customer interaction stack combining phone, email, chat, remote diagnostic tools, and collaborative browsing on dedicated servers and databases, supported by a knowledge management framework used for self-help resources.

The company sells to business owners and enterprises seeking outsourcing across verticals including healthcare, insurance, financial services, retail, and education, using a sales-led model that combines enterprise field sales for large-scale engagements with inside sales and a quick-quotation inquiry funnel for mid-market clients. Pricing is quote-based and tailored to client requirements with no publicly disclosed rates, and revenue is generated through managed-services contracts (call center, office space) and professional-services engagements (IT consulting, HR outsourcing, business consultation, development). Marketing is concentrated on the company's own website, blog, and direct consultation inquiries, with no disclosed partnerships, resellers, marketplace presence, certifications, awards, or patents. Ownership, leadership team, and financial data are not disclosed in available sources.

Name

Perfect Solution

Legal name

Perfect Solution

Website

https://perfectsolution.co

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

251–500 employees

Short description

Perfect Solution is an Alexandria, Egypt-based multidisciplinary BPO firm offering 24/7 multilingual call center, IT outsourcing, HR outsourcing, consulting, custom development, and serviced office space to business owners and enterprises across healthcare, insurance, financial services, retail, and education.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Management Consulting Services (54161)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742), Services-Computer Programming Services (7371)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Billing, Payments & Account Administration Centers (BPAAAAAF)

Keywords

• Call center outsourcing
• Business process outsourcing
• IT consulting services
• HR outsourcing services
• Customer interaction services

Headquarters

HQ city

Alexandria

HQ country

Egypt

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Call Center Services: Managed call center services including inbound (technical support, customer service, order taking, phone answering, inbound sales) and outbound (appointment setting, market research, collections, telemarketing). Revenue generated through service contracts with businesses requiring outsourced customer interaction capabilities.
2. IT Business Solutions: IT consulting and outsourcing services including cybersecurity consulting, cloud consulting, crisis management, remote work consulting, IT infrastructure management, and IT outsourcing. Delivered through staff augmentation, self-managed teams, or full process outsourcing models.
3. HR Services: Human resources outsourcing and consulting including HR policy development, recruitment and selection, employment verification, onboarding, payroll management, compensation assessment, and performance evaluation.
4. Business Center Services: Fully equipped and furnished office space rental for businesses requiring professional work environments.
5. Development Solutions: Website development, iOS and Android app development, and HR systems development for businesses.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Perfect Solution is a BPO services provider headquartered in Alexandria, Egypt, delivering outsourced call center operations (inbound and outbound), IT consulting and outsourcing, HR consulting and outsourcing, business consultation, custom software development (web, iOS/Android applications, HR systems), and serviced office space rentals. Operations run 24/7 with multilingual coverage in Arabic, English, and French, allowing the company to serve business clients across multiple countries and cultures. Services are contracted on a tailored, quote-based engagement model rather than as licensed software or standardized products.

Product overview

Perfect Solution is a multidisciplinary BPO (Business Process Outsourcing) company headquartered in Alexandria, Egypt, offering an integrated portfolio of outsourcing services. The core offering consists of Call Center Services (inbound and outbound operations), IT Business Solutions (cybersecurity, cloud, infrastructure, and IT outsourcing), Human Resources Services (consulting and HR outsourcing), Development Solutions (web/app development, HR systems), Business Consultation, and Business Center (office space). Services operate 24/7 with multilingual support (Arabic, English, French, and bilingual). The company operates as a service-delivery model rather than a software-as-a-service platform, providing human capital and managed services to serve clients across different countries and cultures.

Differentiator

Problem solved

Functional benefit

Products and services

• Call Center Services Core BPO service providing inbound and outbound call center operations including technical support, customer service, order taking, phone answering, telemarketing, appointment setting, market research, and debt collection for business clients needing outsourced customer interaction capabilities.
• IT Business Solutions Comprehensive IT consulting and management services covering cybersecurity, cloud computing, crisis management, remote work consulting, infrastructure management, and IT outsourcing, delivered through staff augmentation, self-managed teams, or full process outsourcing models.
• Human Resources Services HR consulting and outsourcing covering policy development, recruitment and selection, employment verification, onboarding, payroll management, benefits/compensation assessment, and performance evaluation for organizations seeking to focus on core competencies.
• Business Consultation Strategic business consulting services delivered by specialized consultants to optimize workflows and address complex business challenges for existing and startup businesses, including marketing campaign design and implementation.
• Development Solutions Custom software development including websites, iOS and Android mobile applications, and HR management systems for businesses needing digital products to operate within changing market context.
• Business Center Serviced office space rental providing fully equipped and furnished professional workspaces for businesses requiring a professional operational environment.

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Sutherland: Global digital transformation and BPO firm with customer experience, IT, and consulting services; competes with Perfect Solution's call center and IT outsourcing offerings through its own Egypt and broader EMEA delivery presence.
• TTEC: Large customer experience technology and BPO operator with multilingual delivery capabilities; directly comparable to Perfect Solution on inbound/outbound support and customer care services at greater scale and geographic breadth.
• Concentrix: Large global customer experience and BPO provider with operations across MENA and Africa; overlaps with Perfect Solution on contact center, IT services, and HR solutions, but operates at substantially larger scale across many verticals.
• Genpact: Global professional services and BPO firm with deep capability in customer service, HR, finance and IT outsourcing; competes with Perfect Solution's bundled call center/IT/HR outsourcing model at large-enterprise scale.
• Majorel: Global CX outsourcing provider with significant presence in MENA including Egypt; competes directly with Perfect Solution for multilingual contact center and back-office engagements, including EMEA-region RFPs.
• WNS: Global business process management firm offering customer experience, finance and accounting, and IT services; comparable to Perfect Solution's mix of contact center, IT, and HR outsourcing, but with much broader geographic footprint.

Direct peers

• Raya Contact Center: Egypt-listed BPO with multilingual call center and offshore outsourcing services operating from Cairo and Alex; very comparable scale and service mix to Perfect Solution including inbound sales, customer service and back-office support.
• Teleperformance: Global leader in outsourced customer experience management with major Egypt and MENA delivery centers; competes directly with Perfect Solution across inbound/outbound call center, customer service, and multilingual support engagements.
• Foundegypt: Egypt-headquartered BPO provider offering multilingual call center, IT, and HR outsourcing services from Alexandria and Cairo; one of the closest direct competitors to Perfect Solution in the Egyptian market.

Regional players

• Etisalcom: Middle East / North Africa-focused contact center and BPO provider serving telco, financial services and government clients; overlaps with Perfect Solution on Arabic-multilingual call center delivery but primarily based in GCC.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/PS_Outsourcing
• Facebookfacebook.com/PSOutsourcing
• LinkedInlinkedin.com/company/perfect-solution-llc-

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Perfect Solution