Tawasol
Tawasol is a Saudi Arabian IT services company, founded in 2010, that delivers customer experience platforms, AI-powered contact center solutions, and ELV systems integration to enterprise clients across Saudi Arabia and the GCC in telecom, automotive, insurance, and government sectors.
- Company typePrivate
- Founded2010
- HeadquartersJeddah, Saudi Arabia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Tawasol does
Tawasol is a privately held Saudi Arabian IT services company founded in 2010, headquartered in Riyadh with an additional office in Jeddah. The firm designs, integrates, and maintains customer experience (CX) and low-current (ELV) infrastructure for enterprise clients across Saudi Arabia and the wider GCC, with a customer base concentrated in telecommunications, automotive, insurance, and government/smart-city projects. Marquee deployments include Saudi Arabia's first large-scale work-from-home contact center for STC (scaled from 100 to 500+ agents), multi-year customer-journey programs for Abdul Latif Jameel Motors and Petromin, AI and omni-channel platforms for Saudi insurers including Tameeni and Bcare, and mission-critical ELV delivery for NEOM's NC1 Command & Control Center.
The company's core technology stack centers on an omni-channel contact center platform, an AI Voice Bot that communicates in Arabic with Saudi dialect and accent, AI-driven speech analytics, CRM integrations, and ELV systems covering security, networking, and building management. Solutions are built on a partner ecosystem that includes Genesys (CX platforms), Cisco (networking and government-grade infrastructure), Microsoft (cloud and enterprise software), Samsung, Corning, Bosch, Avaya, Oracle, Dell, HP, and Huawei. Tawasol's differentiator is the localization of these platforms for the Saudi market, including Arabic-dialect conversational AI and alignment with Vision 2030 requirements such as Insurance Authority compliance for regulated industries.
Tawasol operates a project-based professional services model combined with recurring managed services and support. The go-to-market is direct enterprise field sales targeting large organizations, supported by co-selling through technology partners, participation in industry events such as Corning's Night of Gratitude 2025, and direct consultation via phone, email, and WhatsApp. Pricing is quote-based and tailored to project scope; no public pricing tiers or standardized rate cards are disclosed. Revenue streams are weighted toward technology solutions and integration (implementation of contact centers, AI systems, and ELV) with an ongoing managed-services tail that maintains and optimizes deployed systems.
Tawasol firmographics
Firmographics- Name
- Tawasol
- Legal name
- TAWASOL
- Website
- https://tawasoltech.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Tawasol is a Saudi Arabian IT services company, founded in 2010, that delivers customer experience platforms, AI-powered contact center solutions, and ELV systems integration to enterprise clients across Saudi Arabia and the GCC in telecom, automotive, insurance, and government sectors.
- Ownership category
- akta.pro rank
Tawasol industry classification
Industry- Product category
- Enterprise IT Services and Customer Experience Technology
- NAICS
- Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899)
- akta.pro primary industry
- ESB & Enterprise Messaging Middleware (HDAEAIAC)
- akta.pro secondary industry
- Enterprise Service Management (ESM) Platforms (HDAEALAB)
Keywords
Where Tawasol is headquartered
LocationHeadquarters
- HQ city
- Jeddah
- HQ country
- Saudi Arabia
- HQ region
- Middle East
Offices2 records
Markets served
Tawasol business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Technology Solutions and Integration: Implementation and integration of technology solutions including contact center platforms, AI systems, and ELV (Low Current) systems for enterprise clients. Project-based revenue with ongoing maintenance and support services.
- Managed Services and Support: Ongoing support services to maintain and optimize deployed systems, ensuring continuous operation and customer satisfaction.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
Tawasol product offering
Product offeringCore offering
Tawasol is a Saudi-based enterprise IT services and systems integrator that designs, deploys, and manages customer experience technology and Low Current (ELV) infrastructure for enterprise and government clients. Its core deliverables include Omni-channel Contact Center solutions, an AI Voice Bot tuned to the Saudi Arabic dialect, AI Speech Analytics, end-to-end Digital Transformation services, and ELV systems covering IoT, networking, fire alarm, and security.
Product overview
Tawasol offers an integrated customer experience platform portfolio built around three pillars: Customer Experience (omni-channel contact centers, AI Voice Bot, AI Speech Analytics, CRM integrations), Technology & Innovation (digital transformation, AI-powered automation), and Secure & Connected Systems (low current/ELV systems, compliance solutions). The AI Voice Bot and omni-channel contact center form the core CX platform, with AI Speech Analytics as a key analytical add-on. Low current systems and digital transformation services extend the portfolio into physical infrastructure and enterprise modernization. The company serves telecom, automotive, insurance, and government sectors across Saudi Arabia and the GCC.
Differentiator
Problem solved
Functional benefit
Products and services
- Omni-Channel Contact Center Solutions
Quantifiable outcome
- Scaled contact center from 100 to 500+ agents for STC
- +4 more outcomes
Companies that use Tawasol
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles4 records
Tawasol technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature4 records
Tawasol partnerships and signals
Strategic signalPartnerships
18 partnerships are on record, tiered core and major.
- CorningcoreStrategic technology partnership. Tawasol awarded 'Integrator Rising Star 2025' at Corning's Night of Gratitude 2025, reflecting strong partnership and progress in integration services.
- CiscocoreTechnology partnership for network infrastructure and communication solutions. Collaborated directly with Cisco on Ministry of Culture project to engineer solutions meeting Cisco requirements.
- GenesyscoreTechnology partner for omni-channel contact center platforms enabling customer experience transformation solutions.
- SamsungmajorTechnology partnership for display and device solutions as part of comprehensive technology ecosystem.
- MicrosoftmajorTechnology partnership leveraging Microsoft solutions for cloud and enterprise software integrations.
- BoschmajorTechnology partnership for security and communication solutions.
- HuaweimajorTechnology partnership for telecommunications and ICT infrastructure solutions.
- DellmajorTechnology partnership for enterprise hardware and infrastructure solutions.
- ExotelmajorTechnology partnership for cloud communication platforms.
- KnowmaxmajorTechnology partnership for customer experience management solutions.
- AvayamajorTechnology partnership for unified communications and contact center solutions.
- OraclemajorTechnology partnership for enterprise software and database solutions.
- HPmajorTechnology partnership for printing and personal computing solutions.
- HoneywellmajorTechnology partnership for building automation and security solutions.
- HIKVisionmajorTechnology partnership for video surveillance and security solutions.
- CommScopemajorTechnology partnership for network infrastructure and cabling solutions.
- ArubamajorTechnology partnership for wired and wireless networking solutions.
- Alcatel LucentmajorTechnology partnership for enterprise communications solutions.
Scale indicators5 records
Recent moves5 records
Expansion highlights6 records
Tawasol competitors and assessment
Company assessmentDirect peers
- Al Moammar Information Systems (MIS): Saudi-listed IT services and systems integration firm with broad enterprise/government exposure across networking, unified communications, and managed services — comparable in scale and customer mix to Tawasol.
- Sahara Net Communications: Saudi IT services provider offering networking, security, and unified communications solutions to enterprise customers — overlaps directly with Tawasol's Cisco/Aruba-driven networking and ELV practice.
- Mideast Communication Systems (MCS): Riyadh-headquartered systems integrator focused on IT, ELV, security, and communications infrastructure across Saudi Arabia — competes head-to-head with Tawasol on enterprise/government CX and low-current deployments.
- NourNet: Saudi-based IT services and systems integrator delivering contact center, networking, and digital transformation solutions to enterprise and government clients — a directly comparable regional SI competing for the same telecom, government, and large-enterprise RFPs.
- Arabic Computer Systems (ACS): Long-standing Saudi IT services and integration company serving enterprise and government with networking, applications, and managed services — directly comparable regional SI competing for the same mid/large Saudi accounts.
Broad incumbents
- NTT Data (formerly Dimension Data): Global systems integrator with a strong Middle East footprint across networking, collaboration, and CX — competes with Tawasol on large Vision 2030 and enterprise integration programs.
- Cisco Systems: Global incumbent whose networking, collaboration (Webex), and contact-center portfolio underpins much of Tawasol's delivery; competes indirectly as Cisco expands direct enterprise sales and AI-native offerings in Saudi Arabia.
- Avaya: Global unified communications and contact center vendor; comparable as a platform incumbent and indirect competitor as it sells through regional integrators in Saudi Arabia.
- Genesys: Global cloud contact-center platform vendor whose Genesys Cloud CX product is central to Tawasol's CX practice; a broad incumbent that could disintermediate integrators via direct-to-enterprise models.
Emerging players
- stc Solutions: STC's own ICT and digital services arm; as an emerging in-house SI inside Tawasol's largest telecom customer, it represents both a buyer-adjacent peer and a structural risk of in-sourcing integration work.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Tawasol social profiles
Digital presenceTawasol financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tawasol leadership team
Management profileNumber of profiles
Profiles2 records
Tawasol funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tawasol M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tawasol
What does Tawasol do?
Tawasol is a Saudi-based enterprise IT services and systems integrator that designs, deploys, and manages customer experience technology and Low Current (ELV) infrastructure for enterprise and government clients. Its core deliverables include Omni-channel Contact Center solutions, an AI Voice Bot tuned to the Saudi Arabic dialect, AI Speech Analytics, end-to-end Digital Transformation services, and ELV systems covering IoT, networking, fire alarm, and security.
Is Tawasol a public or private company?
Tawasol is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Tawasol founded?
Tawasol was founded in 2010. It employs 11 to 50 people.
Where is Tawasol based?
Tawasol is headquartered in Jeddah, Saudi Arabia, in the Middle East region.
How does Tawasol make money?
Two revenue lines are on record. Technology Solutions and Integration is the primary driver. The others are managed Services and Support.
Who are Tawasol's main competitors?
Direct peers on record are Al Moammar Information Systems (MIS), Sahara Net Communications, Mideast Communication Systems (MCS), NourNet and Arabic Computer Systems (ACS). Broad incumbents are NTT Data (formerly Dimension Data), Cisco Systems, Avaya and Genesys. stc Solutions is listed as an emerging player.
Does Tawasol have an API?
No public API is recorded for Tawasol.
What industry is Tawasol in?
Tawasol's product category is Enterprise IT Services and Customer Experience Technology. Its primary akta.pro industry code is HDAEAIAC, ESB & Enterprise Messaging Middleware, with a secondary code of HDAEALAB, Enterprise Service Management (ESM) Platforms. Its NAICS code is 541512 and its SIC code is 7373.