What OnTech Smart Services does

OnTech Smart Services is a US professional installation services company that operates as a division of EchoStar Corporation's DISH Network (legal entity DISH Network L.L.C., headquartered in Englewood, Colorado). The company was founded in 2019 and provides in-home installation, setup, and troubleshooting of consumer smart home devices, including video doorbells, outdoor and indoor cameras, smart locks, voice assistants, smart thermostats, mesh WiFi systems, home theater equipment, and home security systems. Technicians deliver same-day and next-day appointments in 20 US metropolitan areas and provide nationwide Starlink installation, with a 90-day workmanship warranty on Starlink work. The service offering is paired with a hardware retail catalog including Google Nest, Ring, SimpliSafe, Polk Audio, Linksys, and Netgear/Orbi products, and is supported by an OnTech Smart Support app offering 24/7 expert troubleshooting.

The business operates through a direct-to-consumer model with technician-delivered in-home sales and installation, supplemented by brand-authorized installer partnerships with SpaceX/Starlink, SimpliSafe (nationwide preferred partner), Google Nest, Ring, ADT (authorized dealer of Tru-Home), and others. Revenue streams include per-installation service fees ranging from $49.99 for a Smart Home Advisor consultation up to $299.99 for TV mounting of large displays, hardware resales, and a $199.99/year OnTech+ subscription that bundles the first installation, unlimited smart support, 10-20% discounts on products and services, and a 60-day extended return window.

OnTech's strategic positioning leverages its parent company infrastructure (DISH Network L.L.C.) while functioning as the in-home service arm for major smart home brands and SpaceX's satellite internet product. Authorized installer status with multiple category-leading brands, combined with a field service workforce capable of executing installations across major US metros and nationwide for Starlink, forms the core operational and channel foundation. Pricing tiers, technician background checks, drug screening, and a satisfaction guarantee are emphasized in the value proposition.

Name

OnTech Smart Services

Legal name

DISH Network L.L.C.

Website

https://ontechsmartservices.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

OnTech Smart Services is a US professional installation services company, operating as a division of EchoStar's DISH Network, providing in-home installation, setup, and support for smart home devices, home security systems, and SpaceX Starlink satellite internet across 20 metros nationwide.

Ownership category

akta.pro rank

Headquarters

HQ city

Englewood

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Professional Installation Services: Revenue generated from professional installation of smart home devices including doorbells, cameras, locks, thermostats, TV mounting, WiFi setup, and home theater systems. Services are priced per installation with discounts for multiple installations in the same appointment.
2. Product Sales: OnTech sells smart home devices and accessories including Google Nest products, Ring security devices, SimpliSafe systems, Polk Audio equipment, Linksys networking gear, and TV mounts. Products can be purchased online or during in-home appointments.
3. OnTech+ Membership Subscription: Annual membership program at $199.99/year offering: first installation included (worth $99.99), unlimited smart support (worth $120/year), 10% off products and services, 20% off advanced services over $99.99, and 60-day extended return period.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

OnTech Smart Services provides professional in-home installation, setup, and post-installation education services for smart home devices (video doorbells, security cameras, smart locks, thermostats, voice assistants), home theater/AV systems, WiFi/networking equipment, and Starlink satellite internet. The company also sells smart home hardware (Google Nest, Ring, Polk Audio, Linksys) and operates the OnTech+ annual membership program offering a free installation, unlimited support, and ongoing discounts.

Product overview

OnTech Smart Services is a professional smart home installation service company operating as a division of EchoStar/DISH Network. The company provides installation, setup, troubleshooting, and consultation services for smart home devices and systems. Their core service offering consists of professional installation services including: Smart Home (video doorbell, camera, door lock, voice assistant installations), TV Mounting (55 inches or smaller, 56 inches or larger), Home Security (WiFi security kits, alarm systems, SimpliSafe), WiFi/Mesh Networking, Home Theater/Audio (surround sound, sound bars, speakers, AVRs), and Starlink satellite internet installation. They also sell smart home devices (Google Nest, Ring, Polk Audio products) and offer a subscription membership program (OnTech+). The company operates nationwide in major US metropolitan areas and provides same- or next-day appointments with certified technicians, along with 24/7 smart support and a satisfaction guarantee.

Differentiator

Problem solved

Functional benefit

Brands

• OnTech+ Membership: A membership program offering free first installation, unlimited smart support, 10% off products and services, and 20% off advanced services for $199.99/year.

Products and services

• Smart Doorbell Installation Professional installation of smart video doorbells including wiring, power setup, app configuration, device compatibility confirmation, and removal of existing devices for residential homeowners.
• Outdoor Camera Installation Professional installation of outdoor security cameras (wired or battery-powered) including optimal location selection, wiring, power setup, cable management, and weatherproofing for residential homeowners.
• Indoor Camera Installation Professional installation service for indoor smart cameras for residential homeowners.
• Smart Door Lock Installation Installation service for smart door locks (deadbolt or spring latch) including removal of existing lock and installation per manufacturer specifications for residential homeowners.
• Voice Assistant / Smart Hub Setup Expert configuration and setup service for voice assistant/smart hub devices with integration for up to 10 smart home devices for residential homeowners.
• Smart Thermostat Installation Professional installation service for smart thermostats for residential homeowners.
• Mesh WiFi Installation Professional mesh WiFi network installation covering setup of up to 3 nodes, internet service verification, WiFi configuration, and device connectivity for up to 10 devices for residential homeowners.
• Router Installation Installation service for routers for residential homeowners.
• TV Mounting & Installation (56" or Larger) Expert installation service for flat-screen TVs 56 inches or larger, including loading check, wire concealment, location recommendation, AV equipment connection, and remote programming for residential homeowners.
• TV Mounting & Installation (55" or Smaller) Expert installation service for flat-screen TVs 55 inches or smaller, including loading check and wire concealment for residential homeowners.
• Home Audio Installation Installation and configuration service for home audio components including AVRs, sound bars, smart speakers, subwoofers, surround sound systems, and regular speakers for residential homeowners.
• Sound Bar Installation Installation service for sound bar audio systems for residential homeowners.
• Speaker Installation Installation service for various speaker types for residential homeowners.
• Surround Sound Installation Installation service for surround sound systems for residential homeowners.
• Subwoofer Installation Installation service for subwoofers for residential homeowners.
• Audio Video Receiver Installation Installation service for audio video receivers for residential homeowners.
• WiFi Security Kit Installation Installation service for WiFi security kits including optimal component placement, setup, and app configuration, available in 5-piece, 10-piece, and 14-piece configurations for residential homeowners.
• SimpliSafe Security System Installation Professional installation service for SimpliSafe home security systems (indoor security kits, video doorbells, outdoor cameras, smart locks, indoor cameras, smoke/CO alarms) with installations starting at $124.99, for residential homeowners.
• Retrofit Alarm Kit Installation Installation service for retrofit alarm kits for residential homeowners.
• Alarm Accessory Installation Installation service for alarm system accessories for residential homeowners.
• Battery Smoke & CO Alarm Installation Installation service for battery-powered smoke and carbon monoxide alarms (up to 3 devices) for residential homeowners.
• Smart Lighting Setup Installation and setup service for smart lighting systems (e.g., Philips Hue) for residential homeowners.
• Floodlight Plug-In Installation Installation service for plug-in floodlight cameras for residential homeowners.
• Smart Speaker Installation Installation service for smart speakers for residential homeowners.
• Streaming Device Setup Setup service for streaming devices for residential homeowners.
• Outdoor Over The Air Antenna Installation Installation service for outdoor OTA antennas for residential homeowners.
• Indoor Over The Air Antenna Installation Installation service for indoor OTA antennas for residential homeowners.
• Starlink Installation Authorized Starlink satellite internet installation including optimal dish location selection, mounting, cable routing, router connection, system activation, performance testing, and app walkthrough. Available nationwide with 90-day workmanship warranty.
• Smart Home Advisor Consultation In-home consultation service with a Smart Home Expert to design a customized smart home upgrade plan, recommend products, and provide same-day purchasing and installation options for residential customers.
• Smart Home Diagnostic Troubleshooting and diagnostic service for installed smart home products that are not functioning properly, including a 1-hour appointment, for residential customers.
• Smart Doorbell Diagnostic

Quantifiable outcome

• 95% customer satisfaction rating based on internal surveys
• +1 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

13 partnerships are on record, tiered core and minor.

• SpaceXcoreStrategic or Co-development Partner · 11 December 2025OnTech is an authorized Starlink installation partner providing professional installation, setup, and support for Starlink satellite internet across the USA including lower 48 states, Hawaii, and Alaska. Services include optimal dish location selection, mounting, cable routing, router setup, system activation, and performance testing. OnTech technicians undergo extensive Starlink-specific training including line-of-sight placement and professional cable management. The partnership is part of SpaceX's broader cooperation with EchoStar, including spectrum and service arrangements.
• EchoStar/DISH NetworkcoreOthersOnTech is a division of EchoStar's DISH Network. The company leverages DISH's infrastructure, customer base, and brand recognition. Privacy notices reference DISH affiliates including AirTV, DISH, Sling, Boost Infinite, and Boost Mobile.
• SimpliSafecoreStrategic or Co-development PartnerOnTech is the preferred and nationwide installation partner of SimpliSafe. OnTech Pros install, setup, and explain SimpliSafe security systems including indoor security kits, video doorbells, outdoor cameras, door locks, indoor cameras, and smoke/CO detectors.
• Google NestcoreGTM or Marketing PartnerOnTech is a Google Nest partner offering installation services for all Google Nest products including doorbells, cameras, thermostats, WiFi systems, and smart displays. The company features Google Nest products prominently on its website and offers bundled solutions.
• RingcoreGTM or Marketing PartnerOnTech offers installation for all Ring smart home security products including video doorbells, security cameras, alarm systems, and accessories. Ring products are featured in OnTech's smart home device catalog.
• ADTminorChannel Partner/ Reseller/ DistributorOnTech is an ADT Authorized Dealer of Tru-Home, offering installation services for ADT smart home security products.
• AmazonminorGTM or Marketing PartnerOnTech partnership with Amazon for smart home device sales and installation services.
• Netgear (Orbi WiFi)minorGTM or Marketing PartnerOnTech offers installation services for Netgear Orbi WiFi systems in 3-pack, 4-pack, and 5-pack configurations.
• Polk AudiominorGTM or Marketing PartnerOnTech sells and installs Polk Audio products including Cinema Sound Bars, Cinema Surround Sound Systems, and Cinema Rear Speakers. Products featured with free sound bar offers with TV service.
• LinksysminorGTM or Marketing PartnerOnTech offers Linksys Velop mesh WiFi systems for sale and installation.
• Philips HueminorGTM or Marketing PartnerOnTech offers smart lighting installation services for Philips Hue products.
• OomaminorGTM or Marketing PartnerOnTech partnership with Ooma for smart home communication devices.
• AirTVminorGTM or Marketing PartnerOnTech sells AirTV products including AirTV Anywhere, AirTV 2, and AirTV Mini with clearance pricing.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Market position

Weaknesses4 records

Competitive moat4 records

Customer concentration

• Facebookfacebook.com/ontechsmartservices

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OnTech Smart Services