E-Quality Communication Centre of Excellence

What E-Quality Communication Centre of Excellence does

E-Quality Communication Centre of Excellence (ECCOE) is a Manitoba-based nonprofit interpreting agency founded in 1982 and headquartered in Winnipeg, Canada. It provides professional ASL-English interpretation, Deaf Interpreter (DI) services, Deaf-Blind Accessibility Interpreter (DBAI) services, English-to-ASL translation, and in-house telephone interpretation to the Deaf and Deaf-Blind communities of Manitoba across medical, legal, educational, employment, government, and community settings. All interpreters are members of the Canadian Association of Sign Language Interpreters (CASLI) and adhere to the CASLI Code of Ethics, and ECCOE positions its services as compliant with the Accessibility for Manitobans Act. The organization serves Deaf and Deaf-Blind individuals as its primary end-users, and serves organizations and agencies (healthcare facilities, legal offices, educational institutions, government bodies, employers) as the institutional buyers required to provide communication access under Manitoba accessibility legislation.

ECCOE's underlying platform is minimal and primarily operational rather than technological: bookings are routed through a scheduling coordinator (phone 204-926-3271, email [email protected]) and a third-party customer-facing scheduling portal called Interpreter Intelligence, with a dedicated after-hours emergency line for medical, police, and legal situations. Service delivery is on-site throughout Manitoba including rural areas, with remote interpreting additionally supported across Zoom, Microsoft Teams, GoToMeeting, Skype, FaceTime, and Facebook chat. The organization operates with 1-10 employees and a board of directors, including a CPA, CA board member responsible for financial oversight.

The revenue model is fee-for-service under a nonprofit structure. Pricing is quote-based, billed hourly with rounding to the nearest hour, and invoiced monthly; out-of-town assignments include drive-time charges and mileage at $0.61/km, with a cancellation policy that bills half fee for under 48 hours' notice and full fee for under 24 hours. As a registered nonprofit, ECCOE also accepts donations and issues charitable tax receipts for contributions of CAD 20 or more, and offers free membership with voting rights at the AGM for adult Manitoba residents. Pricing is not publicly disclosed. The go-to-market is sales-led via direct scheduling coordinator contact and the online portal, with marketing conducted primarily through the eccoe.ca website, community partnerships (Deaf Centre Manitoba, Canadian Association of the Deaf), and practicum relationships with interpreter training programs across Canada that serve as a talent and brand pipeline.

Name

E-Quality Communication Centre of Excellence

Legal name

E-Quality Communication Centre of Excellence Inc.

Website

https://eccoe.ca

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

1–10 employees

Short description

E-Quality Communication Centre of Excellence (ECCOE) is a Winnipeg-based nonprofit founded in 1982 that provides professional ASL-English interpretation, Deaf Interpreter, Deaf-Blind Accessibility Interpreter, translation, and telephone interpretation services to the Deaf and Deaf-Blind communities throughout Manitoba.

Ownership category

akta.pro rank

Headquarters

HQ city

Winnipeg

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Fee-for-service interpreting: ECCOE operates as a nonprofit fee-for-service organization providing professional interpreting services. Services are invoiced monthly following bookings. The organization accepts various payment methods including credit cards, e-transfers, cash, cheques, and PayPal. Out-of-town requests include charges for drive time and mileage ($0.61/km).
2. Donations: As a nonprofit organization, ECCOE accepts donations and issues charitable tax receipts for contributions of twenty dollars or more.
3. Membership: ECCOE offers free membership. Information is sent annually regarding AGM. Members who are 18+ and reside in Manitoba are eligible to vote at the annual meeting.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

ECCOE is a nonprofit interpreting agency that provides professional, independent sign language interpreting and intervenor services across Manitoba, including ASL-English interpretation, Deaf Interpreter and Deaf-Blind Accessibility Interpreter services, English-to-ASL translation, in-house telephone interpretation, and remote/virtual interpreting. Services are delivered in medical, legal, educational, employment, governmental, and community settings, with 24/7 after-hours emergency support and are billed on an hourly, fee-for-service basis with monthly invoicing.

Product overview

E-Quality Communication Centre of Excellence (ECCOE) is a nonprofit organization providing professional interpreting services throughout Manitoba. The company operates as a unified service offering rather than a platform-plus-modules architecture. Its core portfolio consists of six interconnected interpreting services: ASL-English Interpretation Services (the primary offering), Deaf Interpreter (DI) Services for complex communication situations, Deaf-Blind Accessibility Interpreter Services, Translation Services (English to ASL), In-House Telephone Interpretation, and an Interpreter Intelligence Scheduling Software customer portal for booking management. These services work together to provide comprehensive communication access for the Deaf and Deaf-Blind communities across medical, legal, educational, and everyday settings.

Differentiator

Problem solved

Functional benefit

Products and services

• ASL-English Interpretation Services Professional ASL-English sign language interpretation facilitating communication between Deaf and hearing individuals across virtual platforms and face-to-face appointments in medical, legal, educational, employment, and community settings throughout Manitoba.
• Deaf Interpreter (DI) Services Specialized interpreting provided by Deaf or hard-of-hearing interpreters working as a team with hearing sign language interpreters, deployed in complex or challenging communication situations.
• Deaf-Blind Accessibility Interpreter Services Professional interpreting service for Deaf-Blind individuals utilizing multiple communication modes including close proximity ASL, hand-over-hand tactile ASL, oral interpretation, and computer-based communication.
• Translation Services (English to ASL) Translation service that converts English written content into American Sign Language format for Deaf individuals.
• In-House Telephone Interpretation Appointment-based telephone interpretation service enabling Deaf individuals to access phone communication across various contexts.
• Interpreter Intelligence Scheduling Software Customer-facing online scheduling portal that allows ECCOE clients to book interpreters, view confirmation numbers, and manage appointments for their interpreting assignments.

Quantifiable outcome

• Over 40 years of service to Manitoba's Deaf and Deaf-Blind communities since 1982

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Colleges and Interpreter Training Programs across CanadaminorStrategic or Co-development PartnerECCOE partners with colleges across Canada to provide practicum experiences for student interpreters. Student interpreters are required to be enrolled in registered programs and become student members of CASLI. This partnership helps develop the next generation of qualified interpreters while providing students with hands-on workplace experience under senior interpreter supervision.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Purple Communications: US-based provider of video relay and VRI services primarily for the Deaf and hard of hearing community, now operating under Sorenson's portfolio. Comparable to ECCOE in sign language interpreting focus but at significantly larger US scale with technology-led delivery.
• CyraCom: Major US-based telephone and video interpretation provider serving healthcare, business, and government with multilingual capabilities. Adjacent competitor in language interpretation services with technology-platform scale, though primarily focused on spoken languages rather than ASL.
• Interpreters Unlimited: US-based language services company offering ASL interpreting, spoken language interpretation, translation, and localization across multiple industries. Comparable in providing professional ASL interpreting services but operates at broader US scale and with a wider language portfolio than ECCOE.
• Sorenson Communications: Major US-based provider of video relay services (VRS) and video remote interpreting (VRI) for American Sign Language, serving the Deaf community at national scale. Overlaps with ECCOE's ASL interpreting services but operates a much broader technology-enabled platform across the US.
• LanguageLine Solutions: Largest global provider of on-demand telephone, video, and in-person interpretation across 240+ languages, including ASL. Represents the broad-incumbent threat in interpretation services with technology-driven scale and multilingual capabilities that exceed ECCOE's specialized ASL focus.

Regional players

• Wavefront Centre for Communication Accessibility: BC-based nonprofit providing sign language interpreting, communication devices, and accessibility services for Deaf and hard of hearing communities. Comparable service portfolio and nonprofit community-governance model, but operates primarily in British Columbia rather than Manitoba.

Direct peers

• Canadian Hearing Services: National nonprofit providing sign language interpreting, accessibility services, and programs for Deaf and hard of hearing Canadians. Most direct comparable to ECCOE given overlapping services, community-embedded model, and Canadian scope—though operating at much larger national scale.
• Sign Language Interpreting Associates (SLIA): Toronto-based provider of ASL-English interpretation and translation services for corporate, legal, medical, and government clients. Closely comparable to ECCOE in core service offering, with similar focus on professional, code-of-ethics-driven sign language interpreting in Canada.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/eccoeinterpret
• Facebookfacebook.com/eccoe.interpreting
• LinkedInlinkedin.com/company/e-quality-communication-centre-of-excellence-inc-eccoe

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about E-Quality Communication Centre of Excellence