AfricaOnline

What AfricaOnline does

AfricaOnline is a Namibian internet service provider and ICT solutions company headquartered in Windhoek, founded in 1985 and operating with 11-50 employees across a Windhoek headquarters and a Swakopmund branch office. The company delivers internet connectivity, managed cloud and security services, and resold enterprise/consumer hardware to residential, SMB, large enterprise, and rural/remote customers across Namibia. Physical infrastructure spans fibre-optic in Windhoek, Swakopmund, Walvis Bay, Otjiwarongo, Okahandja, and Grootfontein; 4G LTE across 25+ towns; point-to-multipoint microwave (Jet) in urban and peri-urban areas; VSAT satellite nationwide for remote sites; and dedicated leased lines, VPNs, MPLS, and metro ethernet for enterprise customers.

The product stack combines connectivity with managed services: Fortinet-based firewall security with Bitdefender antivirus, PRTG (Paessler) network monitoring, a proprietary "Backups for Africa" cloud backup solution with client-side deduplication and encryption, locally hosted email with Active Sync, Microsoft Office 365 resale, and .na/.com domain registration. Hardware is sourced and resold from Fortinet, Ubiquiti, Newtec/iDirect, TP-Link, Cisco, and Dell. Distribution runs through a direct sales force, account managers for enterprise customers, a self-service customer portal (myaccount.africaonline.com.na), webmail (mail01.africaonline.com.na), WhatsApp-based data top-ups, and an after-hours helpline.

Revenue is predominantly recurring and contract-based. Connectivity is sold on 12-36 month subscriptions ranging from N$499/month (Epic VSAT 10 GB) to N$30,549/month (Jet Express 50 Mbps dedicated symmetric). Managed services add monthly recurring fees — firewall N$919-N$15,799/mo, cloud backup N$200-N$2,000/mo, email N$55-N$215/mo, Office 365 N$120-N$240/user/mo — plus annual network monitoring subscriptions up to N$189,459/yr at renewal. One-time revenue comes from hardware sales, installation fees, and domain registration/renewal. The company is privately held with no disclosed ownership, funding, or M&A activity.

Name

AfricaOnline

Legal name

AfricaOnline

Website

https://africaonline.com.na

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

11–50 employees

Short description

AfricaOnline is a Namibian ICT solutions provider offering fibre, wireless, 4G LTE, and VSAT internet connectivity, alongside managed cloud, security, and email services, to residential, SMB, and enterprise customers across Namibia. Founded in 1985 and headquartered in Windhoek.

Ownership category

akta.pro rank

Product category

Internet Connectivity & Managed ICT Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wired Telecommunications Carriers (517111), Satellite Telecommunications (5174), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Managed MPLS VPN Services (HDAIAFAA)

akta.pro secondary industries

Rural & Universal Service Fixed Broadband Providers (HDAIABAJ), Network Security Services (Firewall/VPN/ZTNA/SASE Integration) (BPAEAEAG)

Keywords

• Internet connectivity services
• ICT solutions provider
• Managed security services
• Cloud backup services
• Enterprise network solutions

Headquarters

HQ city

Windhoek

HQ country

Namibia

HQ region

Africa

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Internet Connectivity Services: Recurring monthly subscription fees for internet connectivity including fibre (NawaFi, OptiFi, Dedicated), wireless (Jet Home/Business/Express), 4G LTE, and VSAT (Epic) services. Contract periods typically 24-36 months with data caps or unlimited options.
2. Enterprise and Consumer Hardware Sales: One-time sales of networking hardware including routers, access points, firewalls, and VSAT equipment from vendor partners such as Fortinet, Ubiquiti, Newtec, TP-Link, Cisco, and Dell.
3. Cloud Backup and Storage Services: Monthly subscription for cloud backup storage with tiered pricing based on storage size (25GB to 5000GB), plus add-on modules for full image, Hyper-V, Microsoft Exchange, and SQL Server backup.
4. Microsoft Office 365 Resale: Resale of Microsoft Office 365 Business Basic and Standard licenses at N$120 and N$240 per month respectively, with 12-month contract commitment.
5. Email Account Hosting: Monthly subscription for hosted email accounts ranging from N$55 to N$215 per month depending on storage size (5GB to 50GB) and protocol type (IMAP or Active Sync).
6. Domain Registration and Renewal: One-time domain registration fees and annual renewal fees for Namibian (.na, .co.na, .com.na, .net.na, .org.na) and international (.com) domain extensions.
7. Managed Firewall and Security Services: Monthly managed firewall services priced per device count (12 to unlimited devices) with 12 or 24-month contract options, plus software-only licensing for self-managed solutions.
8. Network Monitoring as a Service: Annual subscription for PRTG-based network monitoring with sensor-based licensing (500 to 5000 sensors), available as stand-alone, cloud-hosted, or software-only options.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

AfricaOnline provides Namibian internet connectivity, enterprise/consumer hardware, and cloud solutions/managed services. Core connectivity is delivered via fibre (NawaFi Home, OptiFi Business, dedicated lines), Jet PtMP wireless, 4G LTE, Epic VSAT satellite, and leased lines/VPNs/MPLS/Metro Ethernet. Add-on cloud and managed services include Backups for Africa cloud backup, Microsoft Office 365 Business, PRTG-based network monitoring, Fortinet firewall/security, locally hosted email accounts, and Namibian and global domain registration. The portfolio serves both home consumers and businesses across Namibia with bundled hardware, connectivity, and managed IT services.

Product overview

AfricaOnline is a Namibian ICT solutions provider offering a portfolio of three interconnected service areas: Internet Connectivity Solutions (Fibre, Jet wireless broadband, 4G LTE, Epic VSAT satellite, and Leased Lines/VPNs/MPLS), Cloud Solutions & Managed Services (Backups for Africa, Microsoft Office 365, Network Monitoring, Firewall/Security, Email Accounts, Domain Registration), and Enterprise/Consumer Hardware. Connectivity products range from consumer-grade broadband (NawaFi Home, Jet Home, Epic Home) to business-grade services with SLAs (OptiFi Business, Jet Business/Express, Epic Business, dedicated fibre/leased lines), while managed services are offered as modular add-ons that complement the connectivity infrastructure.

Differentiator

Problem solved

Functional benefit

Products and services

• Fibre Connectivity Fibre-optic broadband internet for residential and business users in Namibia, offered as NawaFi Home (15-45 Mbps uncapped), OptiFi Business (50-135 Mbps uncapped with routable IP), and dedicated symmetric fibre connections with low latency.
• Jet Home, Business and Express Point-to-Multipoint microwave wireless broadband internet via rooftop antenna, offered as Jet Home (residential 15-100 Mbps), Jet Business (commercial 30-100 Mbps with routable IP), and Jet Express (dedicated symmetric 1:1 contention, 5-50 Mbps) tiers.
• 4G LTE 4G LTE mobile broadband service delivering speeds up to 100 Mbps via WiFi router or pocket WiFi device, with LTE Infinity plans on 12/24/36-month contracts and capped or uncapped data options, available in 25+ Namibian towns.
• Epic VSAT Satellite-based broadband internet (VSAT) providing connectivity anywhere in Namibia with only power and clear sky view, offered as Epic Home (10-100 GB capped), Epic Business (100-200 GB capped), and Epic Unlimited (uncapped 1-15 Mbps) tiers using Newtec/iDirect hardware.
• Leased Lines, VPNs, MPLS and Metro Ethernet Dedicated fixed-bandwidth connectivity including leased lines, site-to-site VPNs, MPLS networks, and Metro Ethernet for interconnecting branch offices, data centers, and providing Dedicated Internet Access with SLA-guaranteed uptime.
• Enterprise and Consumer Hardware Hardware portfolio including routers, access points, security gateways, VSAT terminals, and end-to-end solutions sourced from vendor partners Fortinet, Ubiquiti, Newtec/iDirect, TP-Link, Cisco, and Dell for home, SMB, and enterprise customers.
• Backups for Africa Cloud backup software solution with client-side deduplication, encrypted transfer, ransomware protection, and version restoration, supporting Windows servers/desktops, Mac OS, Linux, Microsoft 365, SQL, Exchange, Hyper-V, and MongoDB, with tiered storage from 25 GB to 5,000 GB.
• Microsoft Office 365 Business Subscription-based Microsoft Office 365 resale offered as Business Basic (web apps, 50 GB email, Teams, 1 TB OneDrive) or Business Standard (adds desktop apps), with consolidated billing and local Namibian support on 12-month contracts.
• Network Monitoring Solution Network infrastructure monitoring powered by PRTG software, supporting approximately 200 predefined sensor types for routers, servers, applications, cloud services, databases, websites, and VoIP, with stand-alone, cloud-hosted, or self-managed deployment options on annual sensor-based licensing.
• Security Firewall Network security device delivering traffic filtering, threat prevention, intrusion prevention, anti-phishing, antivirus via Bitdefender, SSL inspection, web filtering, bandwidth control, WAN failover, captive portal, and IPSec/OpenVPN/Tunnel VPN, offered managed or self-managed for 12 to unlimited devices.
• Email Accounts Locally hosted email service in Namibia offering POP3/IMAP mailboxes (5-50 GB) or Active Sync accounts (5-50 GB with calendar/contacts/tasks sync across devices), including anti-spam/anti-virus protection and webmail access.
• Domain Registration Domain registration and annual renewal for Namibian (.na, .co.na, .com.na, .net.na, .org.na, .alt.na, .edu.na) and global (.com) extensions, with DNS hosting for website and email services.

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eight partnerships are on record, tiered core.

• FortinetcoreTechnology or IntegrationAfricaOnline offers the full portfolio of Fortinet network security solutions including firewalls, threat prevention, and centralized management. Fortinet delivers high-performance network security that protects networks, users, and data from evolving threats, enabling security consolidation and simplified end-to-end security infrastructure.
• Ubiquiti (Ubiquity)coreTechnology or IntegrationAfricaOnline provides Ubiquiti hardware including high-end routers, UniFi Security Gateways (USG), wireless access points, and access control systems. Key feature is the simple and easy installation and management of Ubiquiti solutions.
• Newtec (iDirect)coreTechnology or IntegrationNewtec iDirect integrates hardware into complete satellite communications solutions for VSAT terminals. AfricaOnline's VSAT kit includes antenna, modem (MDM2210), iLNB, coaxial cable, brackets, and WiFi access point.
• CiscocoreTechnology or IntegrationAfricaOnline provides Cisco equipment scalable from small startups to global enterprises, including networking hardware for businesses that cannot afford downtime.
• Dell TechnologiescoreTechnology or IntegrationAfricaOnline offers end-to-end Dell solutions across the full spectrum of innovative hardware including laptops and EMC storage solutions, enabling customers to innovate and adapt.
• BitdefendercoreTechnology or IntegrationBitdefender provides antivirus signatures used in AfricaOnline's firewall Virus Blocker feature, blocking viruses at the gateway before they reach computers. Also powers VPN and multi-layered protection including ransomware defense.
• Paessler (PRTG)coreTechnology or IntegrationPRTG (Paessler Router Traffic Grapher) is the unified monitoring tool used in AfricaOnline's Network Monitoring Solution. It monitors applications, cloud infrastructure, databases, hardware, and KPIs through sensor-based architecture.
• Microsoft (Office 365)coreTechnology or IntegrationAfricaOnline resells Microsoft Office 365 Business Basic and Standard, offering Word, Excel, PowerPoint, Outlook, enterprise email, Teams, and OneDrive cloud storage as part of their cloud solutions portfolio.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Liquid Intelligent Technologies: Pan-African fibre and managed services operator (Cassava/Liquid) with wholesale and enterprise offerings across multiple African markets. Comparable enterprise connectivity, cloud, and security stack at greater geographic scale.
• SEACOM: Subsea cable and African connectivity provider offering wholesale IP transit, fibre, and cloud connectivity to operators and enterprises. Adjacent wholesale infrastructure provider feeding AfricaOnline's upstream capacity.

Direct peers

• Avanti Communications: Satellite operator providing Ka-band HTS capacity across Africa, including to ISPs and VSAT resellers such as AfricaOnline's Epic service. Comparable satellite wholesale/retail broadband proposition.
• MTC Namibia: Mobile market leader in Namibia, expanding into fixed-wireless and FTTH. Competes with AfricaOnline on 4G LTE and increasingly on fixed broadband for SMB and residential customers.
• Telecom Namibia: State-owned fixed-line incumbent in Namibia offering fibre, leased lines, MPLS, and enterprise ICT services. Directly comparable to AfricaOnline's enterprise connectivity and MPLS/VPN portfolio, with substantially greater scale.
• Paratus Namibia: Paratus Group's Namibian operation delivering fibre, wireless, VSAT, and managed ICT to enterprise and government. Closest head-to-head competitor, with similar multi-technology footprint and cross-border African presence.

Others

• Helios Towers: Independent tower infrastructure operator across Africa. Adjacent infrastructure provider whose sites support LTE/4G delivery models similar to AfricaOnline's wireless footprint.
• Cybersecurity vendor (Bitdefender partner channel): Underlying security technology supplier whose engine powers AfricaOnline's firewall and endpoint offering. Not a competitor but relevant ecosystem comparator for managed security service positioning.

Regional players

• Vox Telecom: South African ISP and managed services provider offering fibre, wireless, cloud, and security to SMB and enterprise. Comparable product portfolio and GTM but primarily South Africa-focused.
• MWEB (Web Africa): South African ISP historically active in Namibia offering fixed and wireless broadband. Comparable consumer and SMB ISP proposition but operates primarily from South Africa.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/africaonlineNam
• Facebookfacebook.com/profile.php
• Instagraminstagram.com/africa_online_namibia
• LinkedInlinkedin.com/company/africaonline-namibia

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AfricaOnline