WhiteWater

What WhiteWater does

WhiteWater, Inc. is a privately held New England water and wastewater utility operations and maintenance provider, founded in 1980 and operating as a subsidiary of R.H. White Companies. The company delivers full-service O&M contracts to approximately 75 wastewater treatment facilities and 300+ small public water systems across Massachusetts, New Hampshire, and Connecticut, employing 65+ field crew alongside certified plant operators, sampling specialists, mechanics, engineers, and construction managers. Its service portfolio spans six core lines: Water System O&M, Wastewater System O&M, Mechanical Maintenance, Cross Connection Control, System Support and Maintenance (24/7 emergency repair), and preventive add-ons such as Hydrant Flushing and Valve Exercising. The company is anchored by multi-decade municipal contracts (including a 30-year relationship with the Town of Southbridge since 1989) and serves municipal governments, industrial and commercial facilities, HOAs, schools, and military housing.

WhiteWater runs a managed-services business model priced through custom, multi-year O&M contracts negotiated directly with system owners; pricing is not publicly disclosed and is not tier-based. Its technology stack combines a proprietary Comprehensive Computer Maintenance System (CCMS) for preventive maintenance tracking and historical record-keeping with third-party SaaS platforms: Utility Cloud for web-based utility asset management (reporting time reduced 15-20%, backflow testing reduced 40%), UpKeep for real-time work order management, and SoloProtect for lone-worker field safety. Go-to-market is direct enterprise field sales led by a Director of Business Development, supplemented by active participation in regional industry bodies including the American Water Works Association, NEWWA, and NEWEA. Capital structure is parent-supported: R.H. White Companies is a $100M+ construction firm that designs and builds water/wastewater plants, giving WhiteWater embedded design-build-operate capability and balance-sheet backing that few standalone O&M competitors can match.

Name

WhiteWater

Legal name

WhiteWater, Inc.

Website

https://whitewateronline.com

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

51–100 employees

Short description

WhiteWater, Inc. is a privately held New England water and wastewater utility operations and maintenance provider, serving approximately 75 wastewater facilities and 300+ small public water systems across Massachusetts, New Hampshire, and Connecticut under long-term municipal and private contracts.

Ownership category

akta.pro rank

Product category

Water and Wastewater Utility Operations and Maintenance

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (22131), Sewage Treatment Facilities (221320)

SIC

Water Supply (4941), Sanitary Services (4950), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industries

Water Treatment Plant Construction (Drinking Water) (IMAFAGAA), Stormwater Management & MS4 Compliance Services (BPALAMAL)

Keywords

• Water utility operations
• Wastewater treatment services
• Contract operations maintenance
• Water system management
• Cross connection control

Headquarters

HQ city

Charlton

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Contract Operations & Maintenance Services: WhiteWater generates revenue through long-term contract operations and maintenance agreements with municipalities, industrial facilities, and private water/wastewater system owners. Contracts typically include management, operation, and maintenance of water treatment plants, distribution systems, and wastewater collection/treatment systems.

Pricing tiers

Go-to-market motion3 records

Distribution channels1 record

Marketing channels8 records

Core offering

WhiteWater, Inc. operates, manages, and maintains municipal and private water and wastewater systems across New England under long-term contract agreements. The service portfolio covers water treatment and distribution operations, wastewater treatment and collection, mechanical maintenance of pump stations and controls, cross-connection control and backflow testing, and 24/7 emergency repair supported by certified operators and preventive maintenance programs.

Product overview

WhiteWater provides comprehensive water and wastewater utility operation and management services throughout New England. The company's portfolio consists of six core service offerings: Water System O&M (treatment plant operations, distribution maintenance, sampling, chlorination), Wastewater System O&M (treatment facility management, compliance monitoring, sewer services), Mechanical Maintenance (pump stations, electrical, controls), Cross Connection Control (backflow prevention, regulatory compliance), System Support and Maintenance (24/7 emergency repairs, preventive maintenance via CCMS), and associated services like Hydrant Flushing and Valve Exercising. The unified offering is a full-service utility management solution covering the complete lifecycle of water and wastewater system operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Water System Operation and Maintenance Comprehensive water treatment and distribution system operations including treatment plant management, maintenance, water sampling, chlorination systems, chemical treatment, leak repairs, and corrosion control for municipal and industrial customers.
• Wastewater System Operation and Maintenance Management, monitoring, and maintenance of wastewater treatment facilities including wastewater sampling, monitoring well sampling, certified operators, treatment plant operation and maintenance, sewer leak detection, and compliance reporting.
• Mechanical Maintenance Full-time in-house maintenance and repair staff providing pump station maintenance, pump replacement, rebuilt pump service, controls service, and electrical service for water distribution and wastewater collection systems.
• Cross Connection Control Cross connection surveys, backflow device testing, submission of required documents, and tracking of survey, testing, and device information using the latest computer software to ensure EPA and state regulatory compliance.
• System Support and Maintenance (including Comprehensive Computer Maintenance System / CCMS) 24/7 preventive maintenance and emergency repair services for water distribution and wastewater collection systems, including installation, maintenance, and repair of mains, valves, and hydrants. The proprietary CCMS enables prompt diagnosis of potential problems, ensures preventive maintenance is performed on time, and maintains complete records of maintenance history and related costs.

Quantifiable outcome

• Time reporting reduced by 15%-20% through Utility Cloud implementation
• +3 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core, major and minor.

• R.H. White CompaniescoreStrategic or Co-development PartnerR.H. White Companies is the parent company of WhiteWater, Inc. Founded in 1967, R.H. White is a $100M+ construction company that designs and builds water and wastewater treatment plants. Through this partnership, WhiteWater offers design, build, and construction management services in addition to operations and maintenance. The relationship provides WhiteWater with financial backing, construction capabilities, and the ability to seamlessly transition projects from construction to ongoing operations.
• Utility CloudcoreTechnology or IntegrationUtility Cloud provides web-based utility asset management software that WhiteWater uses across its customer base. The platform streamlines administrative processes, enables quick location of infrastructure assets, and facilitates real-time communication between field crews and office staff. Implementation has reduced time reporting by 15%-20% and backflow testing processes by 40%.
• UpKeepmajorTechnology or IntegrationUpKeep is a work order management and asset maintenance platform used by WhiteWater to track, manage, and prioritize work orders for approximately 75 wastewater facilities and 300+ water systems. The platform allows customers to add service requests and technicians to update work order status in real time, improving transparency between parties.
• SoloProtectmajorTechnology or IntegrationSoloProtect provides lone worker safety and security solutions used by WhiteWater's field employees who travel alone to various locations. The devices reduce risks to personal safety for technicians working in municipal and industrial water/wastewater environments at all hours.
• Water for PeopleminorOthersWhiteWater partners with Water for People, a clean water charity that has helped millions of people across nine countries get access to clean water. WhiteWater sponsors and staffs association activities related to this charity.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• GHD: Global engineering and operations consultancy with substantial North American water/wastewater O&M practice serving municipalities and private utilities, providing direct competitive overlap with WhiteWater.
• Kleinfelder: Engineering, construction, and operations firm serving water/wastewater clients across the U.S., including asset management and O&M services overlapping WhiteWater's contract operations model.
• AECOM: Global infrastructure consultancy with a major water practice providing design-build-operate and O&M services to municipal and industrial water/wastewater clients, comparable to WhiteWater at significantly larger scale.
• Stantec: International engineering consultancy with dedicated water practice providing planning, design, and operational support to municipal water/wastewater utilities, competing for the same O&M contracts as WhiteWater.
• Severn Trent Services: Global water services company providing contract operations, maintenance, and technology solutions for municipal and industrial water/wastewater systems, operating in the same contract O&M market as WhiteWater.
• Veolia Water North America: Operates and manages municipal and industrial water/wastewater treatment facilities across the U.S., providing direct contract O&M services comparable to WhiteWater but at national scale with vastly greater resources.
• Jacobs Solutions: Professional services firm with substantial water/wastewater operations practice serving utilities and industrial clients, providing contract operations and consulting services directly comparable to WhiteWater's municipal focus.

Regional players

• Tighe & Bond: New England-based engineering firm offering water/wastewater planning, design, and operations support to municipal clients in MA, CT, and surrounding states — direct competitor for the same municipal RFPs WhiteWater pursues.

Direct peers

• Brown and Caldwell: Specialized environmental engineering and construction firm focused exclusively on water/wastewater utilities, offering contract operations and asset management services to municipalities comparable to WhiteWater's core offering.
• Woodard & Curran: Employee-owned engineering and operations firm providing water/wastewater O&M services to municipalities and private clients; closely comparable to WhiteWater in private mid-market positioning with multi-state New England presence.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/whitewater_inc
• YouTubeyoutube.com/user/RHWhiteConstruction
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/11139233

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about WhiteWater