What Tessi does

Tessi is a privately held French Business Process Outsourcing (BPO) specialist founded in 1969 and headquartered in Grenoble, with more than 10,000 employees across France, Spain, and Tunisia. The company operates a multi-disciplinary platform combining document digitization, business process automation, software publishing, and cloud infrastructure to serve enterprise clients in regulated industries — primarily banking, insurance, healthcare, energy, and the public sector in France and Europe. Its proprietary software portfolio includes the DIGITAL INVOICE platform (immatriculated as a Plateforme Agréée for the 2026 French e-invoicing reform), DOCUBASE electronic document management/Case Management, Tessi POST and Tessi POST LRE for multichannel and certified electronic communications, DIGIFID® for loyalty program management, Tessi ONCUSTOMER for customer data orchestration, and check processing solutions (WECHECK, SCAN TO PAY Mobile, Tessi CHEQ'CORNER, BOS MANAGER Chèques).

Tessi monetizes through four interlocking streams: long-term managed BPO services (back-office operations, customer relationship management, document processing, compliance/KYC, and delegated management of insurance contracts); software licensing and SaaS for its proprietary platforms; professional services and consulting (ECM/CCM strategy, CRM and marketing automation implementation, digital transformation advisory, primarily through subsidiary VILT); and cloud/data center hosting. The company holds certifications that are difficult to replicate — HDS for health data hosting, ISO 27001, RGPD/GDPR compliance, and eIDAS 2 qualified archiving — and operates an internal AI center of expertise (CETIA) that has built documented ML models achieving 88%+ automation rates on healthcare document processing.

Under private equity ownership by Dentressangle (with HLD as investor), Tessi is led by CEO Alain de Lambilly and in 2026 announced a strategic repositioning around AI-agentic BPO services, complemented by the appointment of Yvan Saule as Group CTO and Thibaud Simphal to the Supervisory Committee. Distribution is enterprise-direct, supplemented by the UGAP public procurement framework for French government clients, Hyland/Onbase integration partnerships for Case Management deployments, and FNFE-MPE ecosystem positioning ahead of the French e-invoicing reform.

Name

Tessi

Legal name

TESSI

Website

https://tessi.eu

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Tessi is a French BPO specialist serving regulated enterprises in banking, insurance, healthcare, energy, and the public sector with document digitization, process automation, proprietary software platforms (DOCUBASE, DIGITAL INVOICE, Tessi POST LRE), and AI-driven workflow services, operating across France, Spain, and Tunisia under Dentressangle ownership.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Software Publishers (513210), Management Consulting Services (54161), Marketing Consulting Services (541613)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Management Consulting Services (8742)

akta.pro primary industry

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

akta.pro secondary industries

Print, Mailroom & Document Workflow Services (Inbound/Outbound Processing) (BPAAAKAL), Payment Integrity, Audit, Appeals & Grievance Support (BPAAAFAJ), Trust, Safety & Risk Support (Fraud, Abuse, Policy Enforcement) (BPAAABAI), Account Opening, KYC/AML & Customer Due Diligence (CDD/EDD) (FSABALAA), Spend Analytics & Reporting Support (BPAAAJAJ)

Keywords

• Business process outsourcing
• Document digitization services
• Electronic invoicing solutions
• Customer experience management
• Digital transformation consulting

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. BPO Managed Services: Tessi delivers Business Process Outsourcing services including document process digitization, back-office operations, customer relationship management, and compliance services. Revenue is generated through long-term managed services contracts with enterprise clients in regulated sectors. These are typically structured as ongoing service agreements with defined SLAs, pricing tied to transaction volumes, staffing levels, or service scope.
2. Software Licensing & SaaS: Tessi publishes proprietary software platforms (DOCUBASE/GED, DIGITAL INVOICE, Tessi POST LRE, DIGIFID loyalty, Tessi ONCUSTOMER, etc.) offered both as hosted/SaaS solutions and on-premise licenses. Revenue includes platform subscriptions, usage fees, and software maintenance.
3. Professional Services & Consulting: Tessi provides consulting and systems integration services including ECM/CCM strategy, CRM marketing automation, digital transformation advisory, and implementation services. These are project-based or retainer engagements.
4. Cloud / Data Center Services: Tessi offers cloud computing services (public, hybrid, private, isolated) along with data center hosting and infrastructure management. Revenue is generated through hosting fees, infrastructure usage charges, and managed cloud contracts.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Tessi is a European Business Process Outsourcing (BPO) specialist that delivers document digitization, back-office operations, customer relationship management, and digital trust services to large enterprises in regulated industries. The company combines managed services (long-term BPO contracts) with proprietary software platforms (DOCUBASE, DIGITAL INVOICE, Tessi POST, DIGIFID, Tessi ONCUSTOMER) covering electronic invoicing, document management, electronic registered mail, loyalty programs, and electronic signature. Its portfolio is anchored by AI-driven automation capabilities developed through CETIA and its Digital Factory, addressing document-intensive workflows in insurance, banking, healthcare, energy, and government.

Product overview

Tessi is a BPO (Business Process Outsourcing) specialist operating in what it calls 'an agentic world,' offering a comprehensive portfolio of software platforms and services. The core offering consists of document digitalization platforms (DOCUBASE, Tessi POST, Tessi INVOICE, DIGITAL INVOICE by Tessi), customer engagement solutions (DIGIFID® Loyalty, Tessi ONCUSTOMER), and security/trust services (electronic signature, identity verification, LRE). These platforms are complemented by specialized services including back-office operations for regulated sectors (insurance, banking, healthcare), customer relationship services, and cloud infrastructure. The company positions AI and automation as foundational to its service delivery, with dedicated innovation units (Digital Factory, CETIA, Le Lab) developing agentic AI capabilities for business process automation. The architecture follows a platform-plus-services model where software platforms handle specific functions (document management, invoicing, loyalty, communications) while professional services provide implementation, outsourcing, and consulting support.

Differentiator

Problem solved

Functional benefit

Brands

• ADM Value: Customer relationship and experience management services
• Innovation&trust
• VILT
• DIGITAL INVOICE by Tessi
• DIGIFID Loyalty
• Tessi ONCUSTOMER
• Tessi CHEQ'CORNER
• WECHECK
• CETIA
• Tessi Academy
• Sqalia

Products and services

• DIGITAL INVOICE by Tessi Electronic invoicing platform immatriculated as Plateforme Agréée (PA) enabling fiscal-compliant e-invoicing, e-reporting, multi-channel receipt, RAD/LAD, regulatory controls, EDI fiscal, and supplier portal management for French-market compliance. Used by enterprises across regulated industries to handle Procure-to-Pay and Order-to-Cash processes.
• Tessi ONCUSTOMER Customer data orchestration solution enabling organizations to unify and activate customer data across all touchpoints and channels, supporting personalized marketing, CRM, and customer experience programs.
• DIGIFID Loyalty Customer loyalty program management platform for designing, operating, and analyzing client loyalty and relationship programs with personalized rewards and engagement features. Used by retail and consumer-goods brands (e.g., Casino, La Boucherie, Carrefour Banque).
• Tessi POST Multichannel outbound communications platform managing print, email, SMS, and electronic registered mail distribution (including certified LRE) with tracking, archival, and high-volume processing. Used by banks, insurers, mutuals, and public-sector bodies.
• Tessi INVOICE Invoice dematerialization platform for fiscal-compliant electronic invoicing, accounts payable/receivable automation, and Procure-to-Pay/Order-to-Cash processing. Used by energy, utilities, and enterprise clients (e.g., Enedis).
• Tessi DOCUBASE Electronic Document Management (GED), workflow automation, and Case Management platform for document storage, indexing, and business-process case handling across HR, insurance, banking, and healthcare operations.
• Tessi DATA CONTENT Electronic archival platform with probative value for long-term document storage meeting regulatory compliance (RGPD, eIDAS 2, NF 461) and audit requirements. Used by healthcare providers and public-sector clients.
• Tessi POP (Portail Omni-paiement) Omni-payment portal enabling multichannel payment collection and management for invoices, subscriptions, declarations, and service fees (online and tele-payment).
• WECHECK Check dematerialization solution enabling all types of remitters (individuals, retailers, businesses) to process checks electronically via mobile and desktop channels, with downstream banking reconciliation.
• Tessi CHEQ'CORNER Next-generation kiosk/terminal for banks and remitters managing check workflow and processing for business and retail customers, including acceptance and physical-flow digitization.
• SCAN TO PAY Mobile Mobile check deposit solution enabling banks to offer their clients convenient remote check processing via smartphone applications, with image capture and downstream banking workflows.
• BOS MANAGER Chèques Check flow management system for banks and financial institutions to track, process, reconcile, and audit high-volume check operations.
• Digipromo by Tessi Promotional campaign management platform for digital operations, coupon management, rebate processing, and promotional tracking used by consumer brands (e.g., MAAF, Antargaz).
• Business Process Automation Platform (IA) Intelligent automation platform combining AI/ML, OCR/ICR, and workflow orchestration for automating document-intensive processes (invoices, claims, onboarding, back-office operations) across regulated sectors.
• Cloud Computing Services Hosting and cloud infrastructure services offering public, hybrid, private, and isolated cloud deployment options, including data-center management for regulated workloads.
• Electronic Identity Verification Remote identity verification service combining document capture, biometric matching, and identity validation to enable KYC-compliant digital onboarding for banking, insurance, and healthcare clients.
• Electronic Signature Qualified electronic signature solution offering multiple certification levels (simple, advanced, qualified) with eIDAS-aligned legal validity for contracts, subscription flows, and regulated agreements.
• Document Process Digitalization Services BPO managed service covering dematerialization of incoming/outgoing document flows, electronic document management, onboarding/subscription flows, electronic archiving, and multichannel correspondence. Includes sub-offerings such as HR digitalization, procure-to-pay, and legal watch.
• Specialized Back-Office Operations Services Specialized back-office BPO for regulated sectors covering LCB-FT (anti-money-laundering), IARD claims, credits, savings, retirement factory, dormant accounts, factoring, KYC and fraud, health & provident (partial and total delegation), annual declarations, and succession processing.
• Customer Relationship & Experience Services

Quantifiable outcome

• 30–40% cost reduction in medical correspondence processing (Groupe Hospitalier Paris Saint-Joseph)
• +17 more outcomes

Named customers42 records

Segments9 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature15 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• HylandcoreTechnology or IntegrationTessi serves as an integrator and partner for Hyland's Onbase ECM/Case Management platform. This is a long-standing partnership where Tessi implements Onbase for enterprise clients including Retraites Populaires in Switzerland, deploying Case Management solutions across multiple business functions. The partnership combines Hyland's platform with Tessi's consulting and integration expertise.
• FNFE-MPE (Forum National de la Facture Électronique)coreStrategic or Co-development PartnerTessi is a partner of the FNFE-MPE, the French National Forum for Electronic Invoicing, and participated as a partner in the Journée de la Facture Électronique 2026 event at Palais Brongniart, Paris. FNFE-MPE is the reference organization driving the French e-invoicing ecosystem and reform.
• UGAP (Union des Groupements d'Achats Publics)coreChannel Partner/ Reseller/ DistributorTessi is registered on the UGAP public procurement framework (marché UGAP), enabling French government agencies and public bodies to procure Tessi's dematerialization and electronic archiving services through the centralized purchasing organization.
• CETIA (Centre d'Expertise en Intelligence Artificielle)coreStrategic or Co-development PartnerCETIA is Tessi's internal Center of Expertise in Intelligent Automation. It develops machine learning models for document processing, data extraction, and automated workflows. CETIA has developed proprietary models for healthcare invoice processing (50,000 documents/month) and contributes to Tessi's AI agentic transformation strategy.
• Digital FactoryminorStrategic or Co-development PartnerTessi's internal Digital Factory drives innovation and digital transformation projects, collaborating with clients on digital projects, new solution development, and technology pilots.
• ADM ValuecoreStrategic or Co-development PartnerADM Value is a Tessi Group subsidiary and area of expertise focused on customer relationship and experience solutions, including customer services, customer care, social media management, and operations & recovery services.
• Innovation&trustcoreStrategic or Co-development PartnerInnovation&trust is a Tessi Group subsidiary and area of expertise focused on technology and digital trust solutions, including electronic signature, identity verification, digital security, and certified digital communications.
• VILTcoreStrategic or Co-development PartnerVILT is a Tessi Group subsidiary and area of expertise focused on consulting and integration services, helping clients design and implement digital transformation strategies, ECM/CCM solutions, CRM, and marketing automation.
• SEALWeb / ClubPSCOminorStrategic or Co-development PartnerSEALWeb and ClubPSCO are organizations working on European digital trust standards and the eIDAS 2 framework. Jérôme Bordier (SEALWeb/ClubPSCO) contributed to Tessi's Tessi#Insights blog on eIDAS 2 and the European digital identity wallet for electronic registered mail.
• EuropaNumminorStrategic or Co-development PartnerEuropaNum is the European digital trust association. Christian Dubourg, EuropaNum President, contributed to Tessi's Insights blog on eIDAS 2 and European standardization for qualified electronic archiving.
• AvencodminorImplementation/ SI/ Consulting PartnerAvencod conducted the accessibility compliance audit of Tessi's website against the RGAA 4.1 standard, revealing 46.48% criteria compliance and 71.58% average conformance rate.
• Stop Fraudes CEEminorStrategic or Co-development PartnerTessi became a member of Stop Fraudes CEE (Certificats d'Économies d'Énergie), the anti-fraud association for energy savings certificates, in April 2026.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Atos: European IT services incumbent with strong public-sector and regulated-industry BPO offerings in France. Atos competes with Tessi for government framework agreements (UGAP-type) and digital trust / archiving engagements, with materially larger scale and broader portfolio.
• Worldline: European payment services giant with significant BPO and document-processing operations through its Financial Services line. Worldline competes with Tessi POP and check-processing infrastructure while serving many of the same banking and retail clients.
• Capgemini: Global IT services leader with a significant French BPO and Business Services practice serving insurance, banking, and public-sector clients. Capgemini competes with Tessi for large managed services contracts in regulated industries but at substantially greater scale and global delivery breadth.
• Sopra Steria: Major European IT services firm with deep French public-sector and regulated-industry presence. Sopra Steria competes with Tessi on BPO, document management, and digital trust engagements, often at larger deal sizes with broader systems integration scope, though it is less specialized in document-centric BPO than Tessi.

Regional players

• SD Worx: Benelux-headquartered HR and payroll BPO specialist serving regulated European employers. While geographically anchored in Benelux rather than France, SD Worx competes for multinational clients seeking pan-European outsourced people operations — overlapping with Tessi's HR document dematerialization and back-office offerings.

Emerging players

• Loamics: French data and document automation platform focused on AI-driven extraction and processing for finance, insurance, and procurement teams. Emerging as a competitor to Tessi CETIA-powered document AI capabilities, particularly for mid-market opportunities where Tessi's heavy services approach is overkill.
• Serensia (formerly Cegid Docuboost): French SaaS provider specializing in electronic document management, invoice dematerialization, and electronic archiving for mid-market enterprises. Competes with Tessi DOCUBASE and Tessi INVOICE for SMB and mid-market P2P deals, often with a lighter-weight SaaS-only delivery model.

Direct peers

• Yooz: French SaaS vendor offering cloud-based Procure-to-Pay and invoice automation directly competing with Tessi INVOICE/DIGITAL INVOICE. Yooz targets mid-market and enterprise finance teams with pure-play automation, often co-existing with or displacing Tessi in the same P2P opportunity evaluations.
• Docaposte: Digital services subsidiary of Le Groupe La Poste, Docaposte is France's leading BPO for document dematerialization, electronic archiving, e-invoicing, and trust services. It is Tessi's closest direct competitor in the French regulated BPO market, with comparable certifications (HDS, eIDAS, NF 461), overlapping insurance/banking/government client rosters, and a comparable platform-plus-services model.
• Esker: French-listed SaaS provider specializing in AI-driven invoice dematerialization, Procure-to-Pay, and Order-to-Cash automation. Esker competes head-to-head with Tessi INVOICE and DIGITAL INVOICE in the same French and European enterprise market, with a more pure-play SaaS delivery model versus Tessi's services-led approach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks1 record

Key highlights7 records

Customer concentration

• Xx.com/TessiGroupe_es

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tessi