Jeugdstem

What Jeugdstem does

Jeugdstem is a Dutch non-profit foundation (Stichting) founded in 1971 as Stichting AKJ and rebranded under its current name in 2023. It is the national independent provider of confidential advisors (vertrouwenspersonen) for children, adolescents, parents, and foster parents involved in Dutch youth care, operating under a statutory mandate of the Jeugdwet (Youth Act) and the Wet zorg en dwang. The organization deploys approximately 100 confidential advisors across five regional offices, delivering free information, advice, complaint support, and on-site presence at youth care institutions on scheduled cadences (weekly for closed institutions, bi-weekly for open, quarterly for family homes). Multi-channel access is provided through a telephone hotline, online chat, WhatsApp, contact forms, and in-person visits.

The technology stack supporting this service includes an AI-powered knowledge bank (kennisbank.jeugdstem.nl) for automated Q&A, an online chat module delivered via the Serviant platform, and Google Analytics integrated in compliance with Dutch privacy guidelines. The organization holds ANBI (Algemeen Nut Beogende Instelling) status, is ISO 9001 certified, and operates a subsidiary foundation called Zorgstem that extends confidential advisor services to individuals under involuntary care under the Wet zorg en dwang. Jeugdstem is integrated with the broader Dutch care oversight ecosystem, including the Inspectie Gezondheidszorg en Jeugd (IGJ), the Raad voor de Strafrechtstoepassing en Jeugdbescherming (RSJ), the Kinderombudsman, and the Stichting Kwaliteitsregister Jeugd (SKJ).

The business model is non-transactional: all services are free to end users, with revenue derived entirely from government contracts and subsidies — principally from the Ministry of VWS (Volksgezondheid, Welzijn en Sport) and the Raad voor de Kinderbescherming, with execution partnerships through regional Zorgbelang organizations. Following the Bhugwandass report, the organization has restructured its work methods and formalized agreements with the IGJ to strengthen complaint handling. The model is best understood as a publicly funded statutory function with operating-budget exposure to Dutch government budget cycles rather than market-driven revenue mechanics.

Name

Jeugdstem

Legal name

Stichting Jeugdstem

Website

https://jeugdstem.nl

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

51–100 employees

Short description

Jeugdstem is a Dutch non-profit foundation (founded 1971, rebranded 2023) that provides free, independent confidential advisors to children, youth, parents, and foster parents in Dutch youth care under a statutory mandate of the Jeugdwet, operating ~100 advisors across five regional offices and funded entirely by government contracts.

Ownership category

akta.pro rank

Product category

Youth Care Advocacy Services

NAICS

Child and Youth Services (62411), Other Individual and Family Services (624190), Offices of Mental Health Practitioners (except Physicians) (621330)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Wraparound Student Support & Case Management Services (At-Risk K–12) (EDAJAEAJ)

akta.pro secondary industries

School Counseling & Guidance Services (Academic/Social-Emotional) (EDAJALAF), Family & Community Support Services (Case Management, Referrals) (EDAJAIAK)

Keywords

• Youth care advocacy
• Confidential advisory services
• Child protection support
• Foster care services
• Client rights advocacy

Headquarters

HQ city

Amsterdam

HQ country

Netherlands

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Government Contract Revenue: Jeugdstem executes confidential advisor work under contract to the Ministry of VWS (Volksgezondheid, Welzijn en Sport), the Raad voor de Kinderbescherming (Council for Child Protection), and various national institutions falling under the Youth Act (Jeugdwet). The organization operates as a non-profit foundation with ANBI (public benefit organization) status.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Jeugdstem provides independent confidential advisers (vertrouwenspersonen) to children, youth, parents, and foster parents who are involved with Dutch youth care (jeugdzorg). Services include information, advice, support with complaints, and accompaniment to difficult conversations, delivered free of charge via a multi-channel approach (telephone, chat, in-person visits) and staffed by approximately 100 confidential advisors nationwide.

Product overview

Jeugdstem is the national independent organization of confidential advisers (vertrouwenspersonen) for Dutch youth care, operating as a foundation established in 1971 (formerly Stichting AKJ). The core offering consists of confidential advisers who support children, youth, parents, and foster parents navigating the youth care system. The service portfolio includes a knowledge bank with AI-powered Q&A capabilities, the 'Ken Je Rechten' informational booklet series, a four-episode podcast campaign 'Jouw frustratie = onze start', and public awareness campaigns. A separate sub-brand, Zorgstem, extends confidential adviser services to people under involuntary care (Wet zorg en dwang). All services are provided free of charge and operate via phone, chat, and in-person visits to care institutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Vertrouwenspersonen (Confidential Advisers) Jeugdstem's primary service providing independent confidential advisers (vertrouwenspersonen) for children, youth, parents, and foster parents involved in Dutch youth care (jeugdzorg). Advisers offer information, advice, and support for questions, complaints, and rights awareness, delivered free of charge via telephone, online chat, contact form, and in-person visits to youth care institutions.
• Kennisbank (Knowledge Bank) Online knowledge repository containing information about youth care rights, procedures, and resources. Features an AI-powered Q&A system ('slim computerprogramma') that generates automated responses to user questions, with a disclaimer that AI answers may not always be correct and users are advised to seek human assistance when in doubt.

Quantifiable outcome

• 30% increase in young people seeking support in 2024
• +1 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature2 records

Partnerships

16 partnerships are on record, tiered core, major and minor.

• Zorgbelang DrenthecoreChannel Partner/ Reseller/ DistributorRegional health advocacy organization that executes a portion of confidential advisor work in Drenthe province under the same quality standards as Jeugdstem.
• Zorgbelang Inclusief (Gelderland)coreChannel Partner/ Reseller/ DistributorRegional health advocacy organization that executes confidential advisor work in Gelderland province under the same quality standards as Jeugdstem.
• Zorgbelang FryslâncoreChannel Partner/ Reseller/ DistributorRegional health advocacy organization that executes confidential advisor work in Friesland province under the same quality standards as Jeugdstem.
• Zorgbelang GroningencoreChannel Partner/ Reseller/ DistributorRegional health advocacy organization that executes confidential advisor work in Groningen province under the same quality standards as Jeugdstem.
• Inspectie Gezondheidszorg en Jeugd (IGJ)coreStrategic or Co-development PartnerDutch Healthcare and Youth Inspectorate; Jeugdstem has clarified and strengthened working arrangements with IGJ for reporting and escalation of safety concerns.
• Raad voor Strafrechtstoepassing en Jeugdbescherming (RSJ)majorStrategic or Co-development PartnerCouncil for the Application of Criminal Law and Youth Protection; important advisory body in the youth care sector.
• KinderombudsmanmajorStrategic or Co-development PartnerChildren's Ombudsman - complaints about youth care can be escalated to this body as a final step.
• Stichting Kwaliteitsregister Jeugd (SKJ)majorStrategic or Co-development PartnerQuality Register for Youth Work - handles tuchtklachten (disciplinary complaints) against youth care professionals; Jeugdstem provides free support for filing such complaints.
• De KindertelefoonminorStrategic or Co-development PartnerChildren's Phone helpline - alternative support channel for children with questions or concerns.
• Defence for ChildrenminorStrategic or Co-development PartnerInternational organization advocating for children's rights; provides legal support through Kinderrechtenhelpdesk for children whose rights may be violated.
• Nationale OmbudsmanminorStrategic or Co-development PartnerNational Ombudsman - complaints about youth care can be escalated as an external resolution mechanism.
• Nederlandse Vereniging voor Pleeggezinnen (NVP)minorStrategic or Co-development PartnerDutch Association for Foster Families - represents and supports foster families in the Netherlands.
• Nederlands Jeugdinstituut (NJi)minorStrategic or Co-development PartnerDutch Youth Institute - knowledge center for youth policy and practice.
• ZorgstemminorStrategic or Co-development PartnerSeparate foundation established by Jeugdstem with 50 years of experience, providing confidential advisor services for people receiving involuntary care under the Wet zorg en dwang (Care and Coercion Act). Executing confidential work on behalf of mandated health insurers Zilveren Kruis Zorgkantoor, Menzis Zorgkantoor, and Zorgkantoor Zorg & Zekerheid.
• LSFVP - Landelijke Stichting FamilievertrouwenspersonenminorStrategic or Co-development PartnerNational Foundation for Family Confidential Advisors - related organization in the confidential advisor ecosystem.
• PVP - Vertrouwenspersonen in de ZorgminorStrategic or Co-development PartnerConfidential Advisors in Healthcare - related organization providing confidential advisor services in the healthcare sector.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/jeugdstem
• YouTubeyoutube.com/@jeugdstem
• Facebookfacebook.com/jeugdstem
• LinkedInlinkedin.com/company/jeugdstem
• Instagraminstagram.com/jeugdstem

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Jeugdstem