Concorde
Concorde is an independent UK managed print, telecoms, and office solutions provider headquartered in Exeter, serving more than 2,500 businesses across South West England since 1989. The company supplies and supports Kyocera, Epson, and Konica Minolta devices alongside hosted telephony, connectivity, and print/document management software.
- Company typePrivate
- Founded1989
- HeadquartersExeter, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Concorde does
Concorde Ltd is an independent UK provider of managed print, telecoms, and office solutions, headquartered in Exeter with a secondary operations site in Indian Queens, Cornwall. Founded in 1989, the company sells, leases, services, and supports photocopiers and multifunction devices from Kyocera, Epson, and Konica Minolta, and complements this with hosted telephone systems (VoIP), business broadband, leased line connectivity, and business mobile solutions delivered through Gamma and Webex for Gamma. The office solutions portfolio includes print management (PaperCut MF, PaperCut Hive, Kyocera Cloud Print, Filestar), document management, and electronic archiving, alongside complementary digital signage offerings from Allsee Technologies.
The business serves more than 2,500 customers across South West England — specifically Devon, Cornwall, Dorset, Somerset, and the Bristol & Bath region — with strategic partners extending reach nationwide. Named customers span tourism (Eden Project), sports (Exeter Chiefs), and legal (Ashfords Solicitors, Scott Richards Solicitors, KBG Chambers), with several relationships exceeding seven and fifteen years. Concorde reports a 99.8% first-time fix rate for print services, 98.8% for telecoms, a 54% remote fix rate since launching its Exeter-based helpdesk in November 2019, a 3:10 hour average engineer-to-site response, and a 4.7 Google Reviews rating.
Concorde earns revenue through a mix of hardware sales and leasing, multi-year service contracts bundling toner/ink, parts, labour, and maintenance, monthly subscription telecoms (hosted phone, broadband, leased lines, mobiles), software and implementation services for print management and document management, and managed support contracts. Pricing is quote-based and not publicly disclosed. The company operates a direct sales-led model with Exeter-based field sellers, inside sales, and remote/on-site engineering, with no disclosed external funding and no evidence of acquisitions or ownership changes since founding.
Concorde firmographics
Firmographics- Name
- Concorde
- Legal name
- Concorde Ltd
- Website
- https://concorde.co.uk
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Concorde is an independent UK managed print, telecoms, and office solutions provider headquartered in Exeter, serving more than 2,500 businesses across South West England since 1989. The company supplies and supports Kyocera, Epson, and Konica Minolta devices alongside hosted telephony, connectivity, and print/document management software.
- Ownership category
- akta.pro rank
Concorde industry classification
Industry- Product category
- Managed Print Services
- NAICS
- Support Activities for Printing (32312)
- SIC
- Service Industries For The Printing Trade (2790)
- akta.pro primary industry
- Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK)
Keywords
Where Concorde is headquartered
LocationHeadquarters
- HQ city
- Exeter
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Concorde business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed Print Services: Concorde supplies, installs, and maintains photocopiers, printers, and multifunction devices from Kyocera, Epson, and Konica Minolta. Revenue comes from device sales, leasing arrangements, and service contracts covering maintenance, parts, and consumables.
- Telecoms Services: Concorde provides hosted telephone systems, broadband, leased lines, and business mobile solutions. Revenue is generated through monthly service subscriptions and contracts for VoIP/cloud phone systems, connectivity services, and mobile packages.
- Office Solutions: Print management solutions, document management systems, and electronic archiving services. Revenue is derived from software licensing, implementation services, and ongoing support contracts.
- Professional Services: Installation, configuration, training, and ongoing technical support for all solutions. Revenue comes from service contracts and professional services engagements.
- Service and Support Contracts: Ongoing maintenance and support services for print and telecoms infrastructure, including remote helpdesk support, remote assistance, and on-site engineer visits.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Desktop Printer Purchase |
| Subscription | Multi-year contract | Desktop Printer Leasing |
| Subscription | Annual | Service Contracts |
| Subscription | Monthly | Hosted Telephone System |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Concorde product offering
Product offeringCore offering
Concorde supplies, installs, and manages photocopiers, multifunction printers, and production print systems from Kyocera, Epson, and Konica Minolta for business customers. It also delivers business telecoms and connectivity (hosted VoIP telephone systems, broadband, leased lines, and mobile solutions) plus office workflow software (print management, document management, electronic archiving). All offerings are bundled with ongoing service contracts covering remote helpdesk, on-site engineering, maintenance, and consumables.
Product overview
Concorde is a managed print, telecoms, and office solutions provider offering an integrated portfolio of products and services for businesses. The core offering includes multifunction photocopiers and printers from Kyocera, Epson, and Konica Minolta, supplemented by specialized solutions such as wide format printers, production print systems, and digital signage. The telecoms portfolio encompasses hosted telephone systems (VoIP/cloud-based), business broadband, leased line connectivity, and mobile solutions. Office solutions include print management platforms (PaperCut MF, PaperCut Hive, Kyocera Cloud Print, Filestar), document management systems, and electronic archiving. All offerings are supported by service and maintenance packages including remote helpdesk, remote assistance, and on-site engineering support.
Differentiator
Problem solved
Functional benefit
Products and services
- Kyocera Photocopiers & Multifunction Devices Eco-conscious multifunction printers built for reliability and low running costs, providing sustainable performance for business printing needs across the South West UK.
- Epson Photocopiers & Printers Heat-Free printing technology delivering fast, efficient, and planet-friendly output with reduced energy use and waste for professional business printing.
- Konica Minolta Photocopiers & Printers Powerful multifunction systems with precision and smart automation for streamlined workflows and elevated document quality in business environments.
- Desktop A4 & A3 Printers Wide range of mono and colour desktop printers from leading manufacturers for everyday business printing needs, available for outright purchase or leasing.
- Wide Format Printers & Scanners High-impact printing for CAD, architectural, and marketing applications with precision printing up to A0 and beyond for business and technical users.
- Production Print Systems High-performance solutions for commercial and in-house print teams achieving exceptional colour, consistency, and scalability for high-volume production output.
- Digital Signage Displays Commercial-grade LCD and DV-LED screens for dynamic content including advertising, internal communications, and live data displays in business venues.
- Hosted Telephone Systems Cloud-based telephone systems using VoIP technology providing crystal-clear calls, advanced features, and scalable cloud telephony with predictable per-user monthly pricing and unlimited UK minutes.
- Business Broadband Solutions High-speed broadband connectivity including ADSL2+, FTTC, SoGEA, and FTTP solutions for business communication needs.
- Leased Line Connectivity Dedicated, uncontended internet connection providing consistent performance, symmetrical speeds, and guaranteed bandwidth for business-critical operations.
- Business Mobile Solutions Flexible mobile plans including SIM-only contracts, shared data plans, and smartphones with nationwide coverage for business users.
- Print Management Solutions Integrated print management platform (PaperCut MF, PaperCut Hive, Kyocera Cloud Print, Filestar) tracking usage by user, department, or device with secure print release, authentication, and audit trails.
- Document Management Systems Digital document management enabling digitisation, organisation, and secure storage with full version history, audit trails, and search tools for business users.
- Electronic Archiving Secure, searchable digital archiving replacing physical filing with instant access, compliance features, and retention schedules for regulated and high-document-volume environments.
Quantifiable outcome
- 99.8% First Time Fix Rate for print services
- +5 more outcomes
Companies that use Concorde
Customer profileNamed customers6 records
Segments6 records
Ideal customer profiles3 records
Concorde technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Concorde partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- KyoceracoreConcorde is an authorised reseller and service provider for Kyocera photocopiers, multifunction devices, and cloud print solutions. Kyocera eco-conscious printers are built for reliability and low running costs.
- EpsoncoreConcorde supplies and supports Epson photocopiers and printers featuring Heat-Free printing technology that's fast, efficient, and planet-friendly.
- Konica MinoltacoreConcorde provides Konica Minolta photocopiers and copiers featuring powerful multifunction systems with precision and smart automation for streamlined workflows.
- GammacoreConcorde delivers Gamma hosted telephone systems and Webex for Gamma unified communications solution, combining enterprise-grade voice with high-quality video meetings and collaboration tools.
- YealinkcoreConcorde supplies Yealink cordless DECT handsets and IP phones as part of their hosted telephone and VoIP solutions for flexible business communications.
- PaperCutcoreConcorde supplies PaperCut MF and PaperCut Hive print management solutions - PaperCut MF for on-premise and hybrid environments, PaperCut Hive for cloud-native print management.
- Webex (Cisco)coreConcorde delivers Webex for Gamma unified communications solution, bringing together calling, messaging, meetings, and collaboration into one secure platform.
- Allsee TechnologiesminorConcorde offers 4K UHD Android SoC LED large-format commercial displays from Allsee Technologies - professional, industrial-grade screens built for continuous 24/7 operation.
- Strategic Partners (Nationwide)minorFor clients further afield, Concorde works with trusted strategic partners to deliver the same high standards of service beyond the South West UK region.
Scale indicators10 records
Recent moves6 records
Expansion highlights5 records
Concorde competitors and assessment
Company assessmentDirect peers
- Midshire Business Systems: UK regional managed print and document solutions provider serving SMEs and enterprise with multifunction devices, managed print services, and document software — directly comparable business model and customer base to Concorde.
- Datasharp: UK managed services provider offering managed print, IT support, and telecoms to SMEs — directly comparable in scope (print + telecoms + IT) and regional go-to-market.
- M2M Group: UK provider of managed print services, document management, and unified communications to businesses — overlap with Concorde across print fleet management, hosted telephony, and office solutions.
Broad incumbents
- Xerox UK: Global print and managed document services provider with significant UK direct-sales presence — competes with Concorde for enterprise print contracts while also serving as a broader industry incumbent.
- Konica Minolta Business Solutions UK: UK arm of a global print hardware OEM offering direct managed print services and enterprise document workflow — both a Concorde supplier (Konica Minolta devices) and a competitor on direct enterprise accounts.
- Ricoh UK: Global manufacturer of multifunction printers and a major direct provider of managed print services in the UK — competes with Concorde on enterprise deals but also serves as an indirect supplier to the broader channel.
- Kyocera Document Solutions UK: UK subsidiary of Kyocera — a core Concorde OEM partner that also sells direct and through larger national resellers, creating channel overlap and competitive pressure on Concorde's print hardware revenue.
- Daisy Communications: Major UK provider of business telecoms, connectivity, and managed services including hosted telephony — direct competitor to Concorde's telecoms and UC revenue stream at national scale.
- HP UK (Print Hardware & MPS): Global print OEM with significant UK direct MPS offerings — competes with Concorde across desktop, multifunction, and enterprise managed print categories, including through its own partner network.
Others
- Gamma Communications: UK hosted telephony, broadband, and unified communications provider — both a Concorde partner (Webex for Gamma) and a competitive upstream force, since Gamma also sells direct and through larger resellers.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Concorde social profiles
Digital presenceConcorde compliance and trust
Trust signalCompliance1 record
Concorde financial estimates
Financial estimateRevenue estimate
Valuation estimate
Concorde leadership team
Management profileNumber of profiles
Concorde funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Concorde M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Concorde
What does Concorde do?
Concorde supplies, installs, and manages photocopiers, multifunction printers, and production print systems from Kyocera, Epson, and Konica Minolta for business customers. It also delivers business telecoms and connectivity (hosted VoIP telephone systems, broadband, leased lines, and mobile solutions) plus office workflow software (print management, document management, electronic archiving). All offerings are bundled with ongoing service contracts covering remote helpdesk, on-site engineering, maintenance, and consumables.
Is Concorde a public or private company?
Concorde is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Concorde founded?
Concorde was founded in 1989. It employs 51 to 100 people.
Where is Concorde based?
Concorde is headquartered in Exeter, United Kingdom, in the Europe region.
How does Concorde make money?
Five revenue lines are on record. Managed Print Services are the primary driver. The others are telecoms Services, office Solutions, professional Services and service and Support Contracts.
Who are Concorde's main competitors?
Direct peers on record are Midshire Business Systems, Datasharp and M2M Group. Broad incumbents are Xerox UK, Konica Minolta Business Solutions UK, Ricoh UK, Kyocera Document Solutions UK, Daisy Communications and HP UK (Print Hardware & MPS). Gamma Communications is listed as an others.
Does Concorde have an API?
No public API is recorded for Concorde.
What industry is Concorde in?
Concorde's product category is Managed Print Services. Its primary akta.pro industry code is HDACAEAK, Managed Print Hardware (Fleet/Departmental Printers). Its NAICS code is 32312 and its SIC code is 2790.