Go Connection
Go Connection is a Lisbon, Portugal-based contact center company that delivers outbound calling, smart routing, reporting, and workforce services to client organizations requiring outsourced customer operations support.
- Company typePrivate
- Founded2017
- HeadquartersLisboa, Portugal
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Go Connection does
Go Connection is a Lisbon-based contact center operator founded in 2017 that delivers outbound calling, smart routing, reporting, and workforce services to client organizations. The firm operates as a private, for-profit business with 101-250 employees, placing it in the small-to-mid-sized tier of European BPO providers. Its functional role in the value chain is that of an outsourced customer operations vendor, supplying both the human agent capacity and the operational tooling (routing, reporting, workforce management) required to run outbound campaigns and related contact workflows on behalf of clients. No further information on target verticals, client mix, contract structures, or go-to-market motion is present in the available source data.
The firm's product surface, as described, is centered on four operational pillars: outbound dialing, smart routing of contacts, performance reporting, and workforce management. The underlying technology stack, integrations, certifications, and any proprietary platform components are not disclosed in the available sources; the website (goconnection.pt) returned only a loader page and provided no further technical detail. There is no evidence of proprietary IP, patents, registered trademarks, or unique platform architecture in the source data. The absence of disclosed partnerships, integrations, or certified compliance regimes (e.g., ISO, PCI, GDPR attestations) limits visibility into the technical maturity of the offering.
From a business model standpoint, no pricing information, contract terms, revenue model, or customer segmentation data are present in the source. As a BPO operator, the conventional revenue mechanics would be seat-based or FTE-based billing, per-call or per-hour pricing, or outcome-based pricing for outbound campaigns, but none of these are confirmed. No funding history, investor base, ownership structure, M&A activity, or management team disclosures are available, leaving the company's capital structure, governance, and revenue trajectory unverifiable from the provided material.
Go Connection firmographics
Firmographics- Name
- Go Connection
- Website
- https://goconnection.pt
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Go Connection is a Lisbon, Portugal-based contact center company that delivers outbound calling, smart routing, reporting, and workforce services to client organizations requiring outsourced customer operations support.
- Ownership category
- akta.pro rank
Where Go Connection is headquartered
LocationHeadquarters
- HQ city
- Lisboa
- HQ country
- Portugal
- HQ region
- Europe
Markets served
Go Connection business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure
Go Connection product offering
Product offeringCore offering
Go Connection is a contact center company that delivers outbound calling, smart routing, reporting, and workforce management services to business clients. The firm operates from Lisbon, Portugal and focuses on providing scalable customer contact operations supported by routing intelligence and performance analytics.
Differentiator
Problem solved
Functional benefit
Products and services
- Outbound Contact Services
- Smart Routing
- Reporting and Analytics
- Workforce Services
Companies that use Go Connection
Customer profileIdeal customer profiles1 record
Go Connection technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Go Connection competitors and assessment
Company assessmentBroad incumbents
- TTEC: Global CX technology and services company combining proprietary contact center software with BPO delivery. Comparable as a contact center services provider with smart routing and workforce capabilities.
- Teleperformance: Global leader in outsourced customer experience management with multilingual contact center operations across Europe, including Portugal. Directly comparable as a BPO/contact center services provider serving enterprise clients with voice, digital, and back-office support.
- Conduent: Business process and CX services provider with global delivery centers offering customer care, outbound, and reporting. Comparable scope in enterprise contact center outsourcing.
- Foundever (formerly Sitel/Sykes): Major global CX/BPO provider with European hubs and broad service portfolios spanning voice support, digital, and analytics. Directly comparable in service mix and target customer base.
- Hinduja Global Solutions (HGS): Global BPO and CX services company offering voice, non-voice, and analytics solutions to enterprise clients. Comparable as a broad outsourced contact center provider with multi-geography delivery.
- TELUS International: Digital CX and IT services provider operating multilingual contact centers across Europe. Comparable in service mix and European delivery model.
- Concentrix: Large global customer experience and contact center outsourcer with significant EMEA delivery. Competes with Go Connection for enterprise CX outsourcing contracts and offers comparable outbound, inbound, and workforce management services.
- Webhelp: Large European-origin CX/BPO group serving global enterprise clients across voice, digital, and back-office functions. Comparable business model and Iberian delivery footprint.
- Majorel (now part of Concentrix): European-headquartered CX outsourcer with strong nearshore delivery in Iberia and Africa. Closely comparable given geographic positioning and customer support service model.
Emerging players
- Arise Virtual Solutions: Work-at-home contact center services provider offering outsourced customer support, outbound, and workforce solutions. Comparable as a contact center services peer with a flexible delivery model.
Market position
Strengths3 records
Weaknesses3 records
Competitive moat2 records
Key risks4 records
Key highlights4 records
Customer concentration
Go Connection social profiles
Digital presenceGo Connection financial estimates
Financial estimateRevenue estimate
Valuation estimate
Go Connection leadership team
Management profileNumber of profiles
Go Connection funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Go Connection M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Go Connection
What does Go Connection do?
Go Connection is a contact center company that delivers outbound calling, smart routing, reporting, and workforce management services to business clients. The firm operates from Lisbon, Portugal and focuses on providing scalable customer contact operations supported by routing intelligence and performance analytics.
Is Go Connection a public or private company?
Go Connection is a private company. It is classified as unknown and is currently operating.
When was Go Connection founded?
Go Connection was founded in 2017. It employs 101 to 250 people.
Where is Go Connection based?
Go Connection is headquartered in Lisboa, Portugal, in the Europe region.
Who are Go Connection's main competitors?
Broad incumbents on record are TTEC, Teleperformance, Conduent, Foundever (formerly Sitel/Sykes), Hinduja Global Solutions (HGS), TELUS International, Concentrix, Webhelp and Majorel (now part of Concentrix). Arise Virtual Solutions is listed as an emerging player.
Does Go Connection have an API?
No public API is recorded for Go Connection.