What Mobile Crisis Programs (DMH) does

Mobile Crisis Programs is a service line within the Mississippi Department of Mental Health (DMH), a state government agency established in 1974 and headquartered in Jackson, MS. The core offering is the Mobile Crisis Response Teams program, which dispatches mental health professionals to provide community-based crisis intervention 24 hours a day, 7 days a week in all 82 Mississippi counties, accessible through 14 regional phone numbers, the DMH Helpline (1-877-210-8513), and the 988 Suicide and Crisis Lifeline. Teams serve individuals experiencing mental health, alcohol and drug, or intellectual and developmental disabilities crises, and are positioned to divert cases from emergency rooms, hospitalization, and arrest.

The broader DMH system supporting these crisis services includes 14 Crisis Stabilization Units, four state-operated behavioral health hospitals (Mississippi, East Mississippi, North Mississippi, South Mississippi), a Specialized Treatment Facility for adolescents, six ICF/IID regional centers, and Regional Community Mental Health Centers across 14 regions. Crisis Intervention Teams (CIT) integrate law enforcement through 40-hour crisis intervention training. The service portfolio extends to CCBHC-certified clinics, alcohol and drug treatment aligned to ASAM Levels of Care, peer support specialists across multiple designations, and IDD Waiver programs serving over 5,000 Mississippians. Digital infrastructure includes the Mississippi Cares Network of Care platform with an AI-powered navigator for resource matching, and Mental Health Mississippi as a public information hub.

DMH is funded through state legislative appropriations, federal grants (SAMHSA block grants, CCBHC planning grant), Medicaid (selected for the 2026 CCBHC Medicaid Demonstration), earmarked revenues (3% Wine & Liquor Tax), and private grant funding. Services are provided at no cost to individuals in crisis. The agency is governed by a nine-member Board of Mental Health appointed by the Governor and confirmed by the State Senate, with an Executive Director leading Central Office operations.

Name

Mobile Crisis Programs (DMH)

Legal name

Mississippi Department of Mental Health

Website

https://dmh.ms.gov

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

11–50 employees

Short description

Mobile Crisis Programs is the crisis response service line of the Mississippi Department of Mental Health, operating Mobile Crisis Response Teams 24/7 across all 82 Mississippi counties to provide community-based crisis intervention for individuals experiencing mental health, substance use, or IDD-related behavioral health emergencies.

Ownership category

akta.pro rank

Product category

Public Behavioral Health Crisis Services

NAICS

Emergency and Other Relief Services (624230), Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK)

akta.pro secondary industries

Crisis Stabilization Units & Psychiatric Emergency Services (HLAFACAH), Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI), Community Paramedicine & Mobile Integrated Healthcare (MIH/CP) Programs (HLAFANAI), Mental Health & Crisis Support Services (BPAGAEAH)

Keywords

• Mobile crisis response
• Behavioral health services
• Crisis stabilization units
• Community mental health centers
• Suicide prevention lifeline

Headquarters

HQ city

Jackson

HQ country

United States

HQ region

North America

Offices15 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. State Government Funding: Mobile Crisis Response Teams are funded by the Mississippi Department of Mental Health through state appropriations and federal grants, with services provided by Community Mental Health Centers (CMHCs) across all 82 counties.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Mobile Crisis Programs (DMH) provides 24/7 community-based crisis intervention services across all 82 counties in Mississippi through Mobile Crisis Response Teams staffed by mental health professionals, supplemented by 14 Crisis Stabilization Units, the 988 Suicide and Crisis Lifeline, the DMH Helpline, and Crisis Intervention Teams partnered with law enforcement. Services are delivered at no cost to individuals in crisis and are funded by the Mississippi Department of Mental Health through state appropriations and federal grants, with operational delivery by Community Mental Health Centers.

Product overview

Mobile Crisis Programs (DMH) operates a comprehensive mental health and behavioral health crisis response system across Mississippi. The core offering consists of Mobile Crisis Response Teams available 24/7 in all 82 counties, Crisis Stabilization Units, Crisis Intervention Teams, and the 988 Suicide and Crisis Hotline. These crisis services are complemented by state-operated behavioral health programs (four state hospitals), Regional Community Mental Health Centers (Regions 2-16), Certified Community Behavioral Health Clinics, and IDD Programs (six regional ICF/IID facilities). Additional services include the Division of Autism Services (established 2025), Alcohol and Drug Services, Peer Support Services with various designations, and the Civil Commitment process. Digital platforms include Mississippi Cares (Network of Care) with an AI-powered navigator, Mental Health Mississippi information hub, and the DMH Helpline. The organization provides services across the full continuum of mental health, intellectual/developmental disabilities, and substance use disorder care.

Differentiator

Problem solved

Functional benefit

Brands

• Mobile Crisis Response Teams: Community-based crisis services provided by mental health professionals available 24/7 in all 82 Mississippi counties for individuals experiencing mental health, alcohol/drug, or intellectual/developmental disabilities crises
• Mississippi Cares
• 988 Suicide and Crisis Lifeline
• Crisis Stabilization Units
• CCBHC (Certified Community Behavioral Health Clinics)
• Division of Autism Services
• Peer Support Services
• Crisis Intervention Teams (CIT)

Products and services

• Mobile Crisis Response Teams
• Crisis Stabilization Units Facility-based stabilization and treatment services for individuals in psychiatric crisis, located across Mississippi in Batesville, Brandon, Brookhaven, Cleveland, Corinth, Grenada, Gulfport, Jackson, Laurel, Natchez, Newton, Pascagoula, Tupelo, and West Point, with both voluntary and involuntary admissions.
• Crisis Intervention Teams (CIT) Partnership program between local law enforcement officers, Community Mental Health Centers, primary health providers, and behavioral health professionals that provides 40 hours of crisis intervention training to officers so they can respond to mental health crises and divert individuals to appropriate treatment settings.
• 988 Suicide and Crisis Hotline A 24/7 crisis hotline reachable by calling, texting, or chatting 988 that connects Mississippians with trained crisis counselors for mental health-related distress, suicidal thoughts, substance use crises, and emotional distress, with primary and backup coverage for every Mississippi county via CONTACT The Crisis Line and CONTACT Helpline.
• DMH Helpline Toll-free 24/7 helpline that provides information about DMH services and supports, connects callers with the Office of Consumer Support, and processes complaints and grievances related to DMH programs and certified providers.
• State-Operated Behavioral Health Programs State-operated inpatient behavioral health services delivered through Mississippi State Hospital (Whitfield), East Mississippi State Hospital (Meridian), North Mississippi State Hospital (Tupelo), and South Mississippi State Hospital (Purvis), providing acute psychiatric care, continued treatment, forensic services, child and adolescent psychiatric services, and substance use disorder treatment.
• Regional Community Mental Health Centers Regional centers across Mississippi (Regions 2, 3, 4, 6, 7, 8, 9, 10, 12, 14, 15, and 16) that deliver community-based mental health, substance use, and intellectual/developmental disability services under DMH oversight, including Mobile Crisis Response Teams and follow-up care.
• Certified Community Behavioral Health Clinics (CCBHC) Specially-designated clinics in Mississippi that provide comprehensive mental health and substance use services to anyone regardless of diagnosis or insurance status, including crisis services, treatment planning, and psychiatric rehabilitation. Mississippi was selected as one of 10 states for the 2026 CCBHC Medicaid Demonstration and received a $1 million CCBHC planning grant from SAMHSA.
• IDD Programs (Intermediate Care Facilities) Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID) operated by DMH, including Boswell Regional Center (Magee), Hudspeth Regional Center (Whitfield), Ellisville State School (Ellisville), South Mississippi Regional Center (Long Beach), and North Mississippi Regional Center (Oxford), plus the Mississippi Adolescent Center in Brookhaven, providing residential and community IDD services.
• Division of Autism Services Division within DMH's Bureau of Intellectual and Developmental Disabilities, established in 2025 under House Bill 807, providing statewide leadership in program development for children and adults with Autism Spectrum Disorder, establishing program standards, and coordinating program capacity across Mississippi.
• Alcohol and Drug Services Substance use disorder services including assessment, referral, prevention, treatment, and recovery support across ASAM Levels of Care: outpatient, withdrawal management, intensive outpatient, residential treatment, opioid treatment services, and recovery support, funded through the federal Substance Abuse Block Grant and the state's 3% Wine and Liquor Tax.
• Peer Support Services Services delivered by Certified Peer Support Specialist Professionals (CPSSP) who use their lived experiences to support others in recovery, across Adult and Recovery, Parent/Caregiver, Young Adult, and Forensic Peer Recovery designations, plus Peer Bridger programs at DMH certified providers and DMH-operated programs.
• Mississippi Cares (Network of Care) State's portal for the Network of Care digital platform, available at mississippicares.ai, featuring an AI-powered navigator and search engine, a comprehensive information hub, and localized resource directories that help Mississippians connect with mental health resources, programs, and professionals.
• Civil Commitment Process Legal process through which Mississippi courts order persons to hospitals for behavioral health treatment or evaluation, administered in coordination with Community Mental Health Centers for pre-affidavit screening and subsequent court commitment procedures.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Mississippi Public Health InstitutecoreStrategic or Co-development PartnerCROP (Connecting Resources for Outreach and Prevention) is a community-based partnership between the Mississippi Department of Mental Health, the Mississippi Public Health Institute, and local churches to break stigma surrounding mental health and expand prevention and early intervention efforts in the state.
• Community Mental Health Centers (CMHCs)coreStrategic or Co-development PartnerMobile Crisis Response Teams are provided by Community Mental Health Centers, which are the primary service providers of outpatient community-based services in Mississippi. CMHCs serve as the local mental health authority and provide crisis services funded by DMH.
• Local Law EnforcementcoreStrategic or Co-development PartnerCrisis Intervention Teams (CIT) are partnerships between law enforcement officers and CMHCs, primary health providers, and behavioral health professionals. Officers trained in crisis intervention respond to mental health crises and divert individuals to treatment rather than arrest.
• Vibrant Emotional HealthcoreOthersVibrant Emotional Health is the nonprofit administrator of the National Suicide Prevention Lifeline and the 988 State Planning Grant. They provided $125,000 in funding to Mississippi for 988 implementation planning including infrastructure, staff training, and data collection.
• CONTACT The Crisis Line and CONTACT HelplinecoreStrategic or Co-development PartnerMississippi's two Lifeline centers providing 24/7 primary and backup coverage for every county in the state. Mississippi routed 18,079 Lifeline calls between June 2020 and June 2021.
• National Alliance on Mental Illness (NAMI)minorStrategic or Co-development PartnerDMH references and distributes NAMI's 'Navigating a Mental Health Crisis' resource guide, which provides life-saving information for people experiencing mental health crises and their loved ones.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Centerstone: Large nonprofit community mental health provider operating crisis services, outpatient behavioral health, and IDD programs across multiple states. Comparable in operating mobile crisis and crisis stabilization functions to MS DMH, with a broader multi-state footprint.
• Vibrant Emotional Health: Nonprofit administrator of the 988 Suicide and Crisis Lifeline and a direct operational partner of MS DMH. Provides call/text/chat routing infrastructure and state planning grants that MS DMH leverages for 988 implementation—closely aligned in crisis service delivery.
• Telecare Corporation: Private behavioral health operator running mobile crisis response teams, crisis stabilization units, and 988 call centers across multiple states. Directly comparable operating model to DMH's crisis continuum but as a private-sector contractor rather than a public authority.

Regional players

• Texas Health and Human Services Commission: Texas state mental health authority administering statewide behavioral health crisis services including mobile crisis outreach, crisis stabilization, and 988 routing. Operates a comparable scope to MS DMH but in a far larger state with a different mix of urban/rural populations.
• Georgia Department of Behavioral Health and Developmental Disabilities: Georgia's state behavioral health authority providing crisis services, IDD programs, and state hospital operations. Structurally similar to MS DMH with comparable mix of state-operated facilities and community provider networks, but serves a much larger population.
• Tennessee Department of Mental Health and Substance Abuse Services: Adjacent Southeast state mental health authority providing crisis intervention, substance use treatment, and IDD services. Similar rural service delivery model and state-operated hospital footprint to MS DMH.
• Arkansas Department of Human Services - Division of Aging, Adult and Behavioral Health Services: Arkansas's state mental health and substance use authority operating crisis services and community behavioral health programs. Adjacent Mid-South state with a similar rural profile, Medicaid expansion status, and behavioral health delivery model to MS DMH.
• Louisiana Department of Health - Office of Behavioral Health: Louisiana's state mental health and substance use authority operating mobile crisis response, crisis stabilization, and 988 coordination. Operates in an adjacent Gulf South geography with comparable rural/urban mix and behavioral health needs.
• Alabama Department of Mental Health: Adjacent state mental health authority operating crisis services, state psychiatric hospitals, and IDD programs. Most directly comparable to MS DMH in scope, rural geography, and funding structure, making it the closest state-level peer.

Broad incumbents

• New York State Office of Mental Health: Large, established state mental health authority operating crisis services, state psychiatric centers, and community programs. Broader incumbent with similar service categories but a far more urban population and significantly larger budget than MS DMH.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/mississippi-department-of-human-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles20 records

Subsidiaries11 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Mobile Crisis Programs (DMH)