What Punto Service does

Punto Service Cooperativa Sociale a r.l. is an Italian social cooperative founded in 1989 in Vercelli that delivers socio-healthcare and educational services primarily to elderly, frail, and disabled populations, plus minors through educational programs. The cooperative operates approximately 25+ residential care facilities (RSA, case di riposo, Alzheimer nuclei) and intermediate-care beds across four Italian regions — Piemonte, Lombardia, Liguria, and Toscana — providing accommodation, medical care, rehabilitation, and personal assistance for self-sufficient and non-self-sufficient residents. It also runs home assistance services (Assistenza Domiciliare) under both public SAD conventions and private-pay arrangements, day centers, disability support services, and RSA Aperta programs for dementia families, serving approximately 2,500 people annually with ~800 residential beds and ~1,200 worker-members (soci).

The service platform integrates residential facility management with community-based care delivery, supported by innovation programs including Senior Fitness motor training (air-compression equipment calibrated from 100 grams), neurocognitive training for cognitive decline prevention, and video-calling stations enabling residents to communicate with family via Skype, Hangouts, and FaceTime. Punto Service operates an ECM-accredited training function, an integrated quality-environment-safety-social responsibility management system, and a Milano-based R&D office, while publishing an annual Bilancio Sociale under its mutualistic cooperative structure.

Revenue is generated through multi-year managed-services contracts with public-sector clients (municipalities/comuni, ASL, IPAB, consorzi) and private-pay individuals, with daily rates for residential care varying from approximately €37.62 to €121.83 depending on self-sufficiency level and room type. The cooperative reached €60M in revenue in 2025 (versus €61M in 2020), has grown organically and via two cooperative incorporations (Nuovidea in 2011, Argentum Servizi in 2021), and pursues expansion through additional tender wins, ESG certifications, and innovation programs rather than external capital or listing.

Name

Punto Service

Legal name

Punto Service Cooperativa Sociale a r.l.

Website

https://puntoservice.org

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Punto Service is an Italian social cooperative founded in 1989 that operates ~25+ residential care facilities and home assistance services for elderly, disabled, and minor populations across four Italian regions, generating approximately €60M in annual revenue.

Ownership category

akta.pro rank

Product category

Elderly Care Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Services for the Elderly and Persons with Disabilities (624120), Assisted Living Facilities for the Elderly (623312)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)

akta.pro primary industry

Private Duty Personal Care Agencies (Non-Medical Home Care Providers) (HLADAGAL)

akta.pro secondary industries

Private-Duty Caregiver Staffing Agencies (HSABAMAB), Specialty Caregiver Placement (Dementia, Parkinson’s, Post-Op) (HSABAMAG), Light Housekeeping & Home Upkeep (Non-Medical) (HSABAAAD)

Keywords

• Elderly care services
• Residential healthcare
• Home care assistance
• Social cooperative services
• Educational services

Headquarters

HQ city

Vercelli

HQ country

Italy

HQ region

Europe

Offices27 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Residential Care Services (RSA/Case di Riposo): Management and operation of residential care facilities for elderly (RSA - Residenze Sanitarie Assistenziali) providing accommodation, medical care, rehabilitation, and assistance for self-sufficient and non-self-sufficient elderly.
2. Home Assistance Services (Assistenza Domiciliare): Professional socio-healthcare services delivered at patients' homes including nursing care, physiotherapy, and personal assistance, available both through public SAD (Servizio Assistenza Domiciliare) conventions and private pay arrangements.
3. Day Care Centers (Centri Diurni): Day care services for elderly who do not require residential care but need more than home assistance alone, providing rehabilitation and socialization activities.
4. Educational Services: Services spanning early childhood formation and education, managed in partnership with public and private entities.
5. Disability and Disadvantage Services: Services managing discomfort and handicap for minors and adults with disabilities.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

Punto Service operates residential care facilities (Residenze Sanitarie Assistenziali / case di riposo) for elderly users, delivers home-based care services through both public contracts (Servizio di Assistenza Domiciliare) and private arrangements (Assistenza Domiciliare Privata), runs day care centers (centri diurni), and provides educational and socio-educational services. The cooperative primarily serves public sector clients (municipalities, ASL, IPAB, consortia) via contracts and also serves private individuals and families on a fee-for-service basis.

Product overview

Punto Service is a social cooperative providing comprehensive care services spanning all life stages. The core offerings include Residential Services for the Elderly and Day Centers (Servizi Residenziali per Anziani e Centri Diurni), Home Care Services (Assistenza Domiciliare) with free and private options, and Educational Services (Servizi Educativi) for children and people with disabilities. The RSA Aperta model provides free support to families caring for dementia patients at home. Innovation programs include Senior Fitness (motor training), Neurocognitive Training (cognitive decline prevention), Video Calls for resident-family communication, Remote Health Monitoring, and Silver Safety initiatives. The company operates facilities across Piedmont, Lombardy, Liguria, and Tuscany regions.

Differentiator

Problem solved

Functional benefit

Brands

• InnovAgeing Solutions: A competition promoted by Punto Service and Fondazione Filarete, designed to valorize innovative technologies, products and services in Digital Health, Active Ageing, Rehabilitation, Ambient Assisted Living and Personal Services, offering a €15,000 monetary prize.
• InnovAgeing Ideas
• Senior Fitness
• Allenamento Neurocognitivo
• Sempre più connessi, sempre più vicini

Products and services

• Residenze Sanitarie Assistenziali (RSA) / Case di Riposo Residential care facilities (case di riposo) providing full-time accommodation, nursing, and personal care for elderly residents. The facilities are primarily accessed through contracts with municipalities, ASL, and IPAB, with private-pay residential placements also offered.
• Servizio di Assistenza Domiciliare (SAD) Home-based personal and social care services delivered to elderly or non-self-sufficient users in their own homes, funded through public sector contracts (municipalities, ASL) and provided free of charge to qualifying beneficiaries.
• Assistenza Domiciliare Privata Private-pay home care services providing personal, social, and nursing assistance in the user's home, contracted directly with individuals and families who do not qualify for or choose not to use public SAD services.
• Centri Diurni Day care centers offering daytime social, recreational, and light care services to elderly users, typically returning home in the evening. Accessed through public sector contracts and direct private-pay arrangements.
• Servizi Educativi Educational and socio-educational services for children, minors, and families, delivered through contracts with public institutions (municipalities, school networks) and complemented by private arrangements.

Quantifiable outcome

• 2500 people assisted in facilities and at home
• +5 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered minor and core.

• F.C. Pro Vercelli 1892minorGTM or Marketing Partner · 1 January 2019Punto Service is a sponsor of F.C. Pro Vercelli 1892, the Vercelli football club with a glorious past that played in Serie C (2019/2020 season). Partnership reflects commitment to local community and sports value.
• Croce Rossa ItalianaminorChannel Partner/ Reseller/ Distributor · 1 January 2019Partnership with Croce Rossa Italiana (Italian Red Cross) for volunteering activities in residential facilities.
• Istituto di Ricerca Sociale (IRS) di MilanocoreStrategic or Co-development Partner · 1 January 2015Punto Service was the operational partner of IRS Milano for creating the first 'Social Report on Care Work in Lombardy', presenting the reality of family care work for non-self-sufficient elderly. Partnership included participation in research on non-self-sufficiency affecting 335,000 subjects in Lombardy.
• Fondazione FilaretecoreStrategic or Co-development Partner · 1 January 2015Partnership with Fondazione Filarete for InnovAgeing Solutions competition, promoting innovative technologies in Digital Health, Active Aging, Rehabilitation, Ambient Assisted Living, and Personal Services. 50 companies and 29 projects participated.
• Pet Therapy AssociationsminorChannel Partner/ Reseller/ DistributorPartnerships with associations promoting pet therapy in RSA facilities.
• Scout GroupsminorChannel Partner/ Reseller/ DistributorPartnerships with scout groups for volunteering activities and community engagement.
• Confcooperative Piemonte NordcoreStrategic or Co-development PartnerCollaboration with Confcooperative Piemonte Nord for national civil service (Servizio Civile Nazionale) programs, hosting volunteers in partnership with the cooperative.
• AusiliumminorGTM or Marketing PartnerSpecial discount agreement for Punto Service members and users for purchasing socio-sanitary aids and products. 10% discount with code 'PSWEB' on all catalog items including anti-decubitus products, aerosol equipment, wheelchairs, walkers, and personal care products.

Scale indicators10 records

Recent moves13 records

Expansion highlights4 records

Direct peers

• Sereni Orizzonti: Italian operator of RSA, residenze protette, and home care services with a multi-region footprint. Direct competitor in residential elderly care and home assistance with similar service-line breadth.
• Gruppo La Villa: Italian elderly care group operating RSA, centri diurni, and home care services across multiple regions. Comparable in service portfolio and target population, though structured as a for-profit group rather than a cooperative.
• KCS Caregiver: Italian cooperative group operating RSA facilities and home care services across Northern Italy. Closely comparable in service mix (residential + home care), cooperative structure, and B2G/public contract go-to-market.
• Coopselios: Major Italian social cooperative providing residential elderly care, home assistance, and educational services with multi-region presence. Highly comparable as a cooperative peer with overlapping service portfolio, public sector contracts, and similar governance model.
• Anteo Cooperativa Sociale: Italian social cooperative providing elderly residential care, home care, and social services. Direct peer in cooperative-owned multi-service model serving elderly, disabled, and minors with public sector contracts.
• Gheron: Italian operator of residential care homes (RSA) and home care services for elderly, with facilities across Northern Italy. Comparable in service offering and target segment.
• Solidarietà e Servizi Cooperativa: Italian social cooperative providing elderly care, home assistance, and social services. Direct peer in cooperative ownership model and socio-health service mix serving public sector clients.

Broad incumbents

• Kos Care: Italian healthcare and elderly care provider with residential facilities, home care, and rehabilitation services. Comparable in elderly care services but operates as a broader healthcare group with more diversified revenue and capital structure.
• Korian Italia: Italian subsidiary of European leader Korian, operating RSA, assisted living, and home care services. Comparable service offering and elderly target market, but with broader international backing and capital base than Punto Service.

Others

• Air Liquide Sanità (Home Healthcare division): While primarily a medical gases and home healthcare provider in Italy, its home health services division overlaps with Punto Service's assistenza domiciliare and remote health monitoring programs. Relevant as an adjacent/ecosystem participant rather than a direct residential care competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCf5CaZ0Q_E0LLZ5xirkL-Ww
• Facebookfacebook.com/PuntoServiceCoopSoc
• LinkedInlinkedin.com/company/punto-service-cooperativa-sociale-a-r-l-
• Instagraminstagram.com/puntoservice_coop
• Xx.com/_puntoservice

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Punto Service