NTW Software

What NTW Software does

NTW Software GmbH is an Innsbruck, Austria-based software vendor that develops third-party telecommunications and contact center applications purpose-built for the Cisco environment. The company's portfolio is organized around a true multi-tenancy architecture that enables service providers and enterprise IT teams to manage multiple tenants from a single instance, and spans operator consoles, highly scalable contact center solutions (NTW call), XML phone services for Cisco IP phones and Cisco Jabber (NTWphone), phone provisioning, reporting and controlling (NTW count), and statistics and monitoring (NTW stat). Its technology stack integrates natively with Cisco Unified Communications Manager (UCM) and the three leading enterprise CRM platforms — SAP, Microsoft Dynamics, and Salesforce — enabling customers to embed telephony workflows into their existing business processes. NTW Software has been developing in the Cisco telecommunications niche for more than 10 years and is recognized as a domain specialist with a multi-tenancy-first design philosophy.

Since its acquisition by Enghouse AG (a wholly owned subsidiary of Enghouse Systems Limited, TSX: ENGH) on July 13, 2022, NTW Software has operated as part of the Enghouse Interactive portfolio. The company employs 11–50 people across offices in Innsbruck (headquarters), Munich (engineering and R&D), and Frankfurt (operations). It sells its software exclusively through Enghouse Interactive's global network of certified and trained channel partners, targeting enterprises with Cisco-based telephony infrastructure that require multi-tenant management, CRM-telephony integration, and enhanced IP phone capabilities. Revenue is generated through software licensing with no public pricing disclosure, and no public revenue, funding, or ARR figures are available.

Name

NTW Software

Legal name

NTW Software GmbH

Website

https://ntw-software.com

Company type

Private

Founded year

2012

Operating status

Acquired

Headcount range

11–50 employees

Short description

NTW Software GmbH is an Innsbruck, Austria-based vendor of multi-tenant telecommunications and contact center software for Cisco environments, including operator consoles, NTWphone, and CRM connectors, now operating within the Enghouse Interactive portfolio.

Ownership category

akta.pro rank

Product category

Contact Center Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Computer Programming Services (7371)

akta.pro primary industry

OSS/BSS for Virtualized Networks (Inventory, Assurance, Charging, Provisioning) (HDAIAIAI)

Keywords

• Contact center software
• Cisco telephony solutions
• Operator console software
• Multi-tenant communications
• CRM telephony integration

Headquarters

HQ city

Innsbruck

HQ country

Austria

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Software Licenses and Solutions: NTW Software generates revenue through the sale of its software solutions and licenses for contact center, operator console, and telecommunications applications in the Cisco environment. Solutions are sold exclusively through a certified partner network.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

NTW Software develops telecommunications and contact center software solutions designed for the Cisco environment, including operator consoles, scalable contact center platforms, and XML phone services for Cisco IP phones and Jabber. All solutions are built with true multi-tenancy capability, enabling service providers and enterprise IT teams to manage multiple tenants from a single instance. Products are sold exclusively through a network of certified and trained partners who handle deployment and support.

Product overview

NTW Software is a telecommunications software company that develops solutions for the Cisco environment, now part of Enghouse Interactive. The company's portfolio centers on 3rd party applications in the Cisco ecosystem, including NTWphone for XML phone services, operator consoles, and highly scalable contact center solutions. All solutions feature true multi-tenancy capability and are sold exclusively through certified partners. The product lineup covers placement and contact center management, phone services and provisioning, reporting and controlling, and statistics and monitoring.

Differentiator

Problem solved

Functional benefit

Brands

• NTWphone: Flexible and easy-to-use XML phone services for Cisco phones and Jabber
• NTW call
• NTW count
• NTW stat

Products and services

• NTWphone Provides flexible and easy-to-use XML phone services for Cisco IP phones and Cisco Jabber, bringing enhanced service and convenience to the Cisco telephony environment.
• Operator Consoles Attendant console solutions for handling call routing, presence management, and operator-assisted calling in Cisco environments.
• NTW call - Placement & Contact Center Highly scalable contact center solutions for the Cisco environment, providing placement and contact center management functionality.
• Phone Services & Provisioning Telephony provisioning services for Cisco IP phones enabling rapid deployment and management of phone services.
• NTW count - Reporting & Controlling Reporting and controlling features for contact center operations, providing analytics and performance metrics.
• NTW stat - Statistics & Monitoring Real-time statistics and monitoring capabilities for telecommunications systems and contact center performance tracking.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

One partnership is on record.

• Enghouse AG (Enghouse Systems Limited)coreStrategic or Co-development Partner · 13 July 2022Enghouse AG, a wholly owned subsidiary of Enghouse Systems Limited (TSX: ENGH), acquired NTW Software GmbH in July 2022. The acquisition expanded Enghouse's unified communications portfolio in the Cisco environment. NTW Software, based in Innsbruck and Munich, brought a portfolio ranging from operator consoles to highly scalable contact center solutions. NTW Software now operates as an Enghouse company.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Avaya: Legacy UC and contact center vendor with its own on-prem and cloud offerings and an active third-party ecosystem. Comparable because Avaya shares the same on-prem enterprise telephony refresh dynamics that drive Cisco customers toward NTW's operator console and reporting add-ons.
• Alvaria (formerly Aspect Software): Workforce engagement and outbound/dialer specialist with deep contact center heritage. Comparable because Alvaria's WEM, outbound, and contact center modules compete for the same Cisco-environment agent productivity and reporting budgets NTW addresses.
• Five9: Cloud-native CCaaS provider with strong enterprise CRM (Salesforce, Dynamics) and telephony integrations. Comparable as a cloud-first alternative that increasingly competes for the Cisco-on-prem replacement budget NTW's installed base also serves.
• Talkdesk: Cloud-native CCaaS provider with deep CRM and AI integrations. Comparable as a modern alternative to on-prem Cisco contact center solutions, increasingly chosen by enterprises replacing or supplementing UCM-based deployments.
• NICE (CXone): Leading CCaaS and workforce engagement platform (CXone Mpower) with deep CRM and telephony integrations. Comparable because NICE competes for Cisco-environment contact center deployments with cloud, AI, and WFM capabilities that overlap NTW's on-prem operator console and reporting scope.
• Genesys: Global incumbent in contact center and CX orchestration (Genesys Cloud, Genesys Multicloud). Comparable because Genesys directly competes for the same enterprise contact center budget that NTW targets in Cisco environments, with broader omnichannel and cloud scale.
• Cisco (Webex Contact Center): The platform owner of Cisco UCM whose on-prem telephony and contact center stack NTW extends. Directly comparable as both the underlying ecosystem NTW integrates with and a competitor via Webex Contact Center that is increasingly bundled with Cisco collaboration deals.
• 8x8: Provider of UCaaS, CCaaS, and CPaaS with integrated voice, omnichannel, and analytics. Comparable as a unified communications and contact center suite that overlaps NTW's combined operator-console / contact-center / reporting scope for mid-market and enterprise.
• Mitel: UC and contact center vendor serving similar on-prem enterprise and SMB telephony bases as Cisco. Comparable as a multi-vendor UC competitor where operators and IT teams face analogous third-party application and CRM integration needs to those NTW solves in Cisco environments.

Direct peers

• Enghouse Interactive: NTW Software's parent division at Enghouse Systems, offering a parallel portfolio of contact center, attendant console, and UC solutions for Cisco, Avaya, Ribbon, and Microsoft Teams. Direct comparison because NTW's products are now sold and bundled within this same Enghouse Interactive product family.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ntw-software-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NTW Software