Home in Place

What Home in Place does

Home in Place is one of Australia's largest non-government social housing providers, founded in 1985 (originally as Newmacq Community Housing, later Compass Housing Services, rebranded to Home in Place in 2022). The organisation manages 7,500+ properties housing 12,101 people across NSW, Queensland, Victoria, Western Australia, ACT, NT, SA, Tasmania, and New Zealand, operating through 10 service centres across 90 local government areas. It holds Tier 1 registration under the National Community Housing Regulatory System (NCHRS) and is a registered NDIS Specialist Disability Accommodation (SDA) provider across seven Australian jurisdictions.

The core product portfolio comprises Community Housing (long-term social housing with income-based rent at 25-30% of gross assessable income plus Commonwealth Rent Assistance), Affordable Housing (rental at 75-80% of market rate for low-moderate income workers), SDA (NDIS-funded specialist disability housing), Transitional Housing, and Emergency Accommodation. Supporting technology includes the My Place Portal (tenant self-service for tenancy, rent, and maintenance), the Home in Place Assessment and Referral Tool (tenant wellbeing survey), and My Place Property Maintenance (in-house maintenance division). Community development is delivered through Community Hubs (The Meeting Place, 123 Community Hub) and the Grow a Star youth program.

The business model is a not-for-profit, government-funded hybrid: revenue derives from tenant rent (income-based for social housing, market-discounted for affordable), NDIS SDA payments covering disability housing costs, and government grants/funding (Housing Australia Future Fund, SAHF, NRAS, NHFIC debt). Distribution operates through state housing registers (Housing Pathways, Queensland/Victorian/WA registers), NDIS SDA pathways, and partnerships with over 40 support agencies. Tenant satisfaction metrics are strong at 85-91% across service categories.

Name

Home in Place

Legal name

Home in Place (Australia) Limited / Home in Place (Queensland) Limited

Website

https://homeinplace.org

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

101–250 employees

Short description

Home in Place is an Australian not-for-profit Tier 1 community housing provider managing 7,500+ properties housing 12,101 low-income, disability, and vulnerable households across multiple states and New Zealand, funded through government grants, tenant rent, and NDIS SDA payments.

Ownership category

akta.pro rank

Product category

Social and Affordable Housing Services

NAICS

Other Residential Care Facilities (623990), Other Residential Care Facilities (6239), Other Residential Care Facilities (62399)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Social Services (8300)

akta.pro primary industry

Housing & Placement Coordination (Assisted Living, Memory Care, SNF) (HSABAIAL)

akta.pro secondary industry

Small Residential Care Homes (RCFE/Board & Care) (HLADABAF)

Keywords

• Social housing services
• Affordable housing
• Specialist disability accommodation
• Community housing provider
• NDIS housing provider

Headquarters

HQ city

Newcastle

HQ country

Australia

HQ region

Oceania

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Social Housing Rent: Tenants pay reduced rent based on income (typically 25-30% of gross assessable income for social housing), plus 100% of Commonwealth Rent Assistance
2. Affordable Housing Rent: Rents capped at 75-80% of market rent for the property, providing below-market rates for low to moderate income households
3. Government Grants and Funding: Funding from Australian Government and state governments including Housing Australia Future Fund, Social Housing Growth Fund, Social and Affordable Housing Fund (SAHF), National Rental Affordability Scheme (NRAS), and debt equity funding for housing development
4. SDA Housing Payments: NDIS SDA funding covers housing costs for participants with disabilities. Tenants pay maximum 25% of disability support pension plus Commonwealth Rental Assistance

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels10 records

Core offering

Home in Place provides social, affordable, and specialist disability housing across Australia, operating as a Tier 1 registered non-profit community housing provider. It manages a portfolio of 7,500+ properties housing 12,101 people across NSW, Queensland, Victoria, Western Australia, ACT, NT, SA, TAS and New Zealand, delivering tenancy management, property maintenance, NDIS SDA services, and wraparound tenant support programs.

Product overview

Home in Place operates as a multi-product social housing platform offering integrated housing services across Australia. The core portfolio consists of Community Housing (long-term social housing), Affordable Housing (rebated rental housing at 75-80% market rate), and Specialist Disability Accommodation (NDIS-registered SDA homes). Supporting services include Transitional and Emergency Housing, the My Place Portal (tenant self-service), and My Place Property Maintenance (in-house repairs division). Community development is delivered through Tenant Reference Groups, Community Hubs (The Meeting Place and 123 Community Hub), and the Grow a Star youth charity program. The platform is complemented by a Housing Access program for applicants and extensive tenant support services across NSW, Queensland, Victoria, and Western Australia.

Differentiator

Problem solved

Functional benefit

Brands

• Grow a Star: Youth charity providing scholarships and mentoring for young community housing tenants to realise their academic, sporting or artistic potential.
• The Meeting Place
• 123 Community Hub
• My Place Property Maintenance

Products and services

• Community Housing Long-term social housing provided by not-for-profit community housing providers, offering subsidised rental housing targeted at households on low incomes who would otherwise struggle to find suitable accommodation. Tenants pay 25-30% of gross assessable income plus 100% of Commonwealth Rent Assistance.
• Affordable Housing Rental housing offered at rebated rent (capped at 75-80% of market rate) for low to moderate-income workers experiencing housing stress in the private rental market, funded through various government programs. Vacancies advertised on realestate.com.
• Specialist Disability Accommodation (SDA) Housing designed for NDIS participants with high or complex support needs, featuring accessible design elements. Home in Place manages SDA homes across NSW, Queensland, and Victoria, including individual homes, shared homes, and apartments. Rent capped at 25% of disability support pension plus 100% Commonwealth Rental Assistance; balance covered by NDIS SDA funding.
• Transitional Housing Short-term housing programs providing accommodation options while tenants build capacity to enter the private rental market or transition to long-term housing, including programs like Community Rent Scheme (CRS) and Community Managed Studio Units (CMSU).
• Emergency Accommodation Temporary accommodation for individuals and families experiencing housing crisis, providing immediate shelter while longer-term housing solutions are arranged.
• My Place Property Maintenance In-house maintenance division providing repairs and maintenance services through licensed contractors, with emergency response timeframes of 1-4 hours depending on location.
• Housing Access Program NSW-based program providing information, advice, and referral support to people experiencing housing stress or homelessness, helping navigate the social and community housing system.
• Community Hubs (The Meeting Place & 123 Community Hub) Community facilities offering tenants and local residents access to outreach services, activities, social inclusion programs, and support services including education, training, employment programs, and health services.
• Grow a Star Youth Charity Scholarship and mentoring program supporting young community housing tenants to realise academic, sporting, or artistic potential.
• Repairs and Maintenance Services Property maintenance services including emergency repairs (1-4 hours), priority repairs (1-7 days), and responsive repairs (21 days), delivered via in-house team and licensed contractors.

Quantifiable outcome

• 90% of tenants are satisfied with services
• +6 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

17 partnerships are on record, tiered core and major.

• NSW GovernmentcoreOthersGovernment partner providing funding and regulatory oversight. Home in Place participates in Housing Pathways and receives funding through Social and Affordable Housing Fund (SAHF) and other NSW Government housing programs.
• Queensland GovernmentcoreOthersGovernment partner providing funding and program oversight for community housing in Queensland. Manages transitional housing programs including Community Rent Scheme and Community Managed Studio Units.
• Australian GovernmentcoreOthersFederal government funder supporting affordable housing through programs including Housing Australia Future Fund, National Rental Affordability Scheme (NRAS), and NDIS SDA funding.
• Ministry of Social Development (New Zealand)coreOthersNew Zealand government department supporting housing operations in New Zealand through Home in Place (NZ) Limited subsidiary.
• BlueCHPcoreStrategic or Co-development PartnerPartner in Homes for Life consortium to build and manage 69 new specialist disability homes for residents transferring out of institutional care.
• Matthew Talbot Homeless Service (St Vincent de Paul)coreStrategic or Co-development PartnerPartnership to provide accommodation and support to men experiencing or at risk of homelessness and those with complex needs at the Supported Boarding House in Waratah.
• ITEC YouthmajorStrategic or Co-development PartnerPartner in This Way Home project providing transitional tenancies for people experiencing homelessness with wraparound services.
• Nova for Women and ChildrenmajorStrategic or Co-development PartnerPartner in This Way Home project providing support services for women and children experiencing homelessness.
• WandiyalimajorStrategic or Co-development PartnerPartner in This Way Home project providing support services in the Project Facilitation Group.
• Warlga NgurramajorStrategic or Co-development PartnerPartner in This Way Home project providing support services in the Project Facilitation Group.
• Jenny's PlacemajorStrategic or Co-development PartnerPartner in This Way Home project providing support services in the Project Facilitation Group.
• Baptist CaremajorStrategic or Co-development PartnerPartner in This Way Home project providing support services in the Project Facilitation Group.
• Samaritans FoundationmajorStrategic or Co-development PartnerPartner in This Way Home project providing support services in the Project Facilitation Group.
• Wesley MissionmajorStrategic or Co-development PartnerPartner in This Way Home project providing support services in the Project Facilitation Group.
• Department of Communities and Justice (DCJ)coreStrategic or Co-development PartnerNSW government department partnering in This Way Home project and Housing Pathways shared access system.
• SDA AlliancecoreStrategic or Co-development PartnerIndustry alliance for Specialist Disability Accommodation providers. Home in Place is a member providing voice for SDA sector.
• International Housing PartnershipmajorStrategic or Co-development PartnerInternational network of housing providers enabling knowledge sharing and collaboration on housing solutions globally.

Scale indicators12 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Housing Choices Australia: One of Australia's largest community housing providers delivering social, affordable and disability housing across multiple states. Tier 1 registered under NCHRS, with NDIS SDA registrations and a comparable multi-jurisdictional operating model to Home in Place.
• Wesley Mission: Non-profit delivering community housing, homelessness accommodation and wraparound services in NSW. Active "This Way Home" project partner with Home in Place, operating in the same transitional housing and support services space.
• Baptist Care Australia: Federated non-profit delivering community housing, out-of-home care and family support across NSW and other states. Partner in Home in Place's "This Way Home" transitional housing initiative, overlapping in client segments and operating model.
• Mission Australia: Large national non-profit providing social and affordable housing alongside homelessness and community services. Operates community housing portfolios overlapping with Home in Place's transitional and social housing segments.
• St Vincent de Paul Society NSW: Provides community housing, homelessness services and supported accommodation across Australia including partnerships with Home in Place (e.g., Matthew Talbot Homeless Service for the Supported Boarding House in Waratah).
• BlueCHP: Australian specialist community housing provider focused on disability and affordable housing; active partner with Home in Place via the Homes for Life consortium building 69 SDA homes. Operates as a registered Tier 1 community housing provider with similar NDIS SDA focus.
• Wandiyali Traditional Aboriginal Corporation: Aboriginal community-controlled organisation providing tenancy and support services for Aboriginal tenants. Active partner with Home in Place in the Project Facilitation Group, serving overlapping Indigenous housing cohorts.
• Samaritans Foundation: Newcastle/Hunter-based non-profit delivering community housing, disability and homelessness services. Direct operational overlap with Home in Place in the Hunter region and "This Way Home" project partner.

Others

• Everybody's Home Campaign: National advocacy coalition for social and affordable housing investment, co-founded by Home in Place's leadership. Shapes the policy environment that drives government tender flow to community housing providers.
• National Housing Finance and Investment Corporation (NHFIC): Australian government financing agency providing concessional loans and grants to registered community housing providers including Home in Place. Defines the capital-access framework within which community housing peers scale their portfolios.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/homeinplace
• YouTubeyoutube.com/c/HomeinPlace
• Facebookfacebook.com/homeinplace
• LinkedInlinkedin.com/company/homeinplace
• Instagraminstagram.com/home_in_place

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Home in Place