Flight Line
Flight Line, Inc. is a private, Salem, NH-based ground transportation company founded in 1981 that operates 24/7 shared, private, and Park & Ride airport shuttles serving Boston Logan, Manchester-Boston Regional, and Portsmouth Pease airports plus South Station and Black Falcon Pier across 100+ New England towns.
- Company typePrivate
- Founded1981
- HeadquartersSalem, United States
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Flight Line does
Flight Line, Inc. is a private ground transportation company headquartered at 51A Pelham Road in Salem, New Hampshire, founded in 1981 by a commercial airline pilot. It provides scheduled and on-demand airport shuttle services across over 100 towns in northeastern Massachusetts, southern New Hampshire, and the southernmost towns in Maine, connecting to Boston Logan Airport (BOS), Manchester-Boston Regional Airport (MHT), Portsmouth International Airport at Pease, South Station, and Black Falcon Pier Terminal. Operations run 24 hours a day, 363 days a year, using a fleet of 10-passenger Ford Econoline 350s and Ford Transits equipped with GPS tracking and iDrive safety cameras and dispatched through a computer-assisted routing system that groups passengers by geographic area.
Its commercial model rests on four product lines: a shared van service historically priced from $30 per passenger (currently not operating), direct/private van service with customer-selected pickup times and optional multi-stop routing, Park & Ride shuttle service from a dozen-plus free parking locations, and a commuter shuttle with scheduled daily trips and monthly pass options ($180/month general, $80 for ten rides for airline employees). The company markets direct-to-consumer through its website and 24/7 phone reservations, while addressing the corporate segment with coupon-style accounts that bill monthly to corporate or travel-agency clients. It is a division of New England Transportation Group and distributes through referral affiliate partnerships with regional and national operators spanning New England, the Mid-Atlantic, the Southeast, and the Caribbean.
From a technology standpoint, Flight Line operates a relatively conventional dispatch and fleet-management stack: computer-assisted routing with a two-stop maximum for shared rides, GPS-based vehicle tracking, iDrive safety cameras, and a 24/7 online reservation system; no AI/ML, developer API, mobile app, or proprietary booking platform beyond the website is referenced in the available materials. Customer concentration is broadly distributed across individual travelers, commuters, corporate accounts, and cruise passengers, with no large single-anchor enterprise disclosed.
Flight Line firmographics
Firmographics- Name
- Flight Line
- Legal name
- Flight Line, Inc.
- Website
- https://flightlineinc.com
- Company type
- Private
- Founded year
- 1981
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Flight Line, Inc. is a private, Salem, NH-based ground transportation company founded in 1981 that operates 24/7 shared, private, and Park & Ride airport shuttles serving Boston Logan, Manchester-Boston Regional, and Portsmouth Pease airports plus South Station and Black Falcon Pier across 100+ New England towns.
- Ownership category
- akta.pro rank
Flight Line industry classification
Industry- Product category
- Airport Shuttle Services
- NAICS
- School and Employee Bus Transportation (48541), Charter Bus Industry (48551)
- SIC
- Local & Suburban Transit & Interurban Hwy Passenger Trans (4100)
- akta.pro primary industry
- Employee/Corporate Campus-to-Airport Shuttle Services (THAIAFAG)
- akta.pro secondary industry
- Airline Crew Shuttle & Transport Services (THAIAFAF)
Keywords
Where Flight Line is headquartered
LocationHeadquarters
- HQ city
- Salem
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Flight Line business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Shared Van Service: Shared ride shuttle service to Boston Logan Airport starting at $30 per passenger. Passengers are grouped by geographic area with maximum two stops before airport.
- Direct/Private Van Service: Private van service allowing customers to choose their own pickup time with option for multiple stops or nonstop service to airports, Black Falcon Pier, or South Station.
- Park & Ride Service: Economical shuttle service from Park & Ride locations where passengers can park vehicles for free. Most affordable option for Logan Airport transfers.
- Commuter Passes: Monthly subscription passes for regular commuters between Boston and Salem, NH / Andover, MA. General Pass at $180/month, Airline Employee Pass at $80 for 10 rides.
- Corporate Accounts: Corporate coupon accounts facilitating monthly billing for corporations and travel agencies, accepting Visa, MasterCard, and American Express.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Shared Van - From $30 |
| Subscription | Monthly | General Commuter Pass - $180/month |
| Subscription | Multi-year contract | Airline Employee Pass - $80 for 10 Rides |
| Transaction based/ take rate | Pay-as-you-go | Private/Direct Service |
| Transaction based/ take rate | Pay-as-you-go | Cancellation Fee - $7 minimum |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
Flight Line product offering
Product offeringCore offering
Flight Line provides ground transportation shuttle services to and from Boston Logan Airport, Manchester-Boston Regional Airport, Black Falcon Pier cruise terminal, and South Station Boston. The service portfolio includes shared van rides with computer-assisted passenger grouping, direct/private van service with door-to-door pickup, Park & Ride shuttles from more than a dozen free-parking locations, and scheduled commuter shuttles between Salem/Andover and Logan Airport. The company serves more than 100 towns across northeastern Massachusetts, southern New Hampshire, and southernmost Maine, operating 24 hours a day, 363 days a year.
Product overview
Flight Line is a ground transportation company offering a portfolio of airport shuttle services. The core offerings include: Shared Van Service (economical shared rides with up to two stops), Direct Ride/Private Van Service (personalized door-to-door or multi-stop private transportation), Park & Ride Shuttle Service (economical transfers from Park & Ride locations with free parking), and Commuter Shuttle Service (scheduled daily trips for regular commuters between Logan Airport and Salem/Andover). The company services Boston Logan Airport (BOS), Manchester-Boston Regional Airport (MHT), Black Falcon Pier Terminal, and South Station, covering over 100 towns in northeastern Massachusetts and southern New Hampshire. Operations run 24 hours a day, 363 days a year (closed Thanksgiving and Christmas).
Differentiator
Problem solved
Functional benefit
Products and services
- Shared Van Service Shared ride airport shuttle to and from Boston Logan Airport for passengers traveling to the same geographic area. Computer-assisted dispatch groups riders and limits stops to no more than two before arriving at the airport; vans depart Logan every 60 minutes by advance reservation (departures to Andover, MA every 30 minutes starting from $30).
- Direct Ride (Private Van Service) Private van service allowing passengers to choose their own pickup time with door-to-door, multi-stop, or nonstop service to Boston Logan Airport, Manchester-Boston Regional Airport, Black Falcon Pier, or South Station. Quoted fares include 15% gratuity; subject to $11 late-night surcharge (11PM–4AM) and $10 per additional on-route stop.
- Park & Ride Shuttle Service Economical shuttle service from more than a dozen Park & Ride locations throughout the service area to Boston Logan Airport, with free parking for passengers' vehicles and Flight Line's lowest published fares. (Park & Ride locations are currently bookable as private rides only.)
- Commuter Shuttle Service Scheduled daily shuttle providing 5 inbound and 5 outbound trips between Logan Airport and Salem, NH / Andover, MA. Sold via the General Commuter Pass at $180/month for unlimited rides and the Logan Airport / Airline Employee Pass at $80 for 10 rides.
- Airport-to-Airport Transfers Transfer shuttle service between Boston Logan Airport and Manchester-Boston Regional Airport, marketed as the lowest area rate between airports in the New England region.
- Corporate Coupon Accounts Corporate account program for businesses and travel agencies that consolidates charges onto monthly invoices and accepts Visa, MasterCard, and American Express for ground transportation services across the Flight Line network.
Companies that use Flight Line
Customer profileSegments4 records
Ideal customer profiles3 records
Flight Line technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Flight Line partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered minor and core.
- GO Boston TransportationminorFeatured affiliate partner in the Boston/New England region. Listed as a select partner that Flight Line confidently recommends.
- Colonial LiveryminorFeatured affiliate partner in the Boston/New England region. Listed as a select partner that Flight Line confidently recommends.
- Airport ExpressminorFeatured affiliate partner for Chicago. Listed as a select partner that Flight Line confidently recommends.
- Hubert LimousineminorFeatured affiliate partner for Charlotte, NC. Listed as a select partner that Flight Line confidently recommends.
- GO Airport Shuttle & Executive Car ServiceminorFeatured affiliate partner for Fort Lauderdale, Miami, and South Florida. Listed as a select partner that Flight Line confidently recommends.
- GO Winston Transportation GroupminorFeatured affiliate partner for New York & Connecticut. Listed as a select partner that Flight Line confidently recommends.
- GO Airport Shuttle ConnecticutminorFeatured affiliate partner for Connecticut. Listed as a select partner that Flight Line confidently recommends.
- CocotoursminorFeatured affiliate partner for Dominican Republic. Listed as a select partner that Flight Line confidently recommends.
- GO Puerto Rico ShuttleminorFeatured affiliate partner for Puerto Rico. Listed as a select partner that Flight Line confidently recommends.
- GO Airport ShuttleminorFeatured affiliate partner for nationwide coverage. Listed as a select partner that Flight Line confidently recommends.
- New England Transportation GroupcoreParent company/division. Flight Line, Inc. is listed as a division of New England Transportation Group.
Scale indicators5 records
Recent moves5 records
Expansion highlights4 records
Flight Line competitors and assessment
Company assessmentBroad incumbents
- Uber: Global rideshare platform with strong Logan Airport presence via UberX, Comfort, and XL tiers. Substitutes for Flight Line's private and shared van service across the same southern NH/northern MA catchment.
- Lyft: Major U.S. rideshare platform with dedicated Boston Logan operations. Competes head-to-head with Flight Line's direct/private ride product on price and convenience for solo and small-group travelers.
Emerging players
- Wingz: Scheduled, pre-priced airport ride service operating in select U.S. metros. Targets the same airport-shuttle use case as Flight Line with an app-first booking model and flat airport pricing.
- Boston Logan Shared Ride (Black Car / Sedan operators): App-based private black-car/sedan airport service active in Boston. Competes with Flight Line's Direct Ride private van offering for higher-end business and group travelers heading to Logan.
Regional players
- Concord Coach Lines: Intercity bus operator running scheduled service between New Hampshire/Maine and Boston (including South Station). Competes for the same NH-to-Boston traveler and commuter, but via motorcoach rather than van shuttle.
- C&J Bus Lines: New Hampshire-based scheduled motorcoach service connecting southern NH towns to Boston Logan and South Station. Directly overlaps Flight Line's commuter and airport-shuttle routes between Salem/Andover and Boston.
- Manchester-Boston Regional Airport Shuttle Operators: Local NH-based shuttle and limo operators running MHT-to-door service in southern NH and northern MA. Direct competitors on Flight Line's Manchester-Boston Regional Airport routes.
Direct peers
- Logan Express (Massport): Massport-operated shared-ride shuttle service connecting suburban park-and-ride lots to Boston Logan Airport. Direct competitor on overlapping routes from the same catchment area (e.g., Framingham, Braintree, Peabody) and substitutes for Flight Line's shared and park-and-ride products.
- GO Airport Shuttle: Nationwide airport shuttle network offering shared-ride and private-van service to major U.S. airports. Same product mix (shared/private, corporate accounts), same target customer, and overlapping catchment through affiliated operators in Flight Line's service area.
- GO Boston Transportation: Boston/New England-based affiliate partner providing airport shuttle and ground transportation services. Competes for the same Logan passenger segment and is listed as a reciprocal partner on Flight Line's website.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Flight Line social profiles
Digital presenceFlight Line financial estimates
Financial estimateRevenue estimate
Valuation estimate
Flight Line leadership team
Management profileNumber of profiles
Flight Line funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Flight Line M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Flight Line
What does Flight Line do?
Flight Line provides ground transportation shuttle services to and from Boston Logan Airport, Manchester-Boston Regional Airport, Black Falcon Pier cruise terminal, and South Station Boston. The service portfolio includes shared van rides with computer-assisted passenger grouping, direct/private van service with door-to-door pickup, Park & Ride shuttles from more than a dozen free-parking locations, and scheduled commuter shuttles between Salem/Andover and Logan Airport. The company serves more than 100 towns across northeastern Massachusetts, southern New Hampshire, and southernmost Maine, operating 24 hours a day, 363 days a year.
Is Flight Line a public or private company?
Flight Line is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Flight Line founded?
Flight Line was founded in 1981. It employs 51 to 100 people.
Where is Flight Line based?
Flight Line is headquartered in Salem, United States, in the North America region.
How does Flight Line make money?
Five revenue lines are on record. Shared Van Service is the primary driver. The others are direct/Private Van Service, park & Ride Service, commuter Passes and corporate Accounts.
Who are Flight Line's main competitors?
Broad incumbents on record are Uber and Lyft. Emerging players are Wingz and Boston Logan Shared Ride (Black Car / Sedan operators). Regional players are Concord Coach Lines, C&J Bus Lines and Manchester-Boston Regional Airport Shuttle Operators. Direct peers are Logan Express (Massport), GO Airport Shuttle and GO Boston Transportation.
Does Flight Line have an API?
No public API is recorded for Flight Line.
What industry is Flight Line in?
Flight Line's product category is Airport Shuttle Services. Its primary akta.pro industry code is THAIAFAG, Employee/Corporate Campus-to-Airport Shuttle Services, with a secondary code of THAIAFAF, Airline Crew Shuttle & Transport Services. Its NAICS code is 48541 and its SIC code is 4100.