Wecall

What Wecall does

Wecall SAS is a privately held French telephone secretarial and call center services provider founded in 2013 and headquartered in Paris (11 rue Vasco de Gama, 75015). The company delivers human-operated inbound call reception, outbound calling campaigns (B2B appointment setting, satisfaction surveys, lead qualification, reactivation, cross-selling), and vertical-specific secretarial services for healthcare (compatible with Doctolib and KelDoc), e-commerce customer service, real estate (promoteurs, agencies, syndics), legal professionals, and enterprise/franchise networks.

The technology stack centers on the I-Agenda online shared calendar platform for real-time, multi-user, color-coded agenda synchronization between tele-secretaries and clients, combined with a proprietary custom CRM and helpdesk module developed for sectors such as real estate. Core integrations include Doctolib and KelDoc for medical scheduling and a ticketing system for hotline and customer inquiry management. There is no proprietary AI component disclosed; the offering is fundamentally human-operator driven, differentiated by sector-specific training and workflow integration rather than software intelligence.

Wecall monetizes through consumption-based, per-second billing with no commitment and free trials. Two commercial tiers exist: unlimited flat-rate monthly packages for high-volume users and pay-as-you-go for partial or low-volume outsourcing. The go-to-market is sales-led and direct, combining enterprise field sales for healthcare and franchise customers, inside sales for mid-market, and self-service quote requests for SMBs and solo practitioners. Distribution is single-country (France), with select marketing appearances at events such as SMAP Immo in Morocco and Franchise Expo Paris. The company operates with 11-50 employees, is founder/owner-operated with €10,000 registered capital, and has raised no disclosed external funding.

Name

Wecall

Legal name

Wecall SAS

Website

https://wecall.fr

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Wecall is a French telephone secretarial and call center services provider delivering human-operated inbound call reception, outbound campaigns, and vertical-specific secretarial services for medical (Doctolib/KelDoc-compatible), e-commerce, real estate, legal, and franchise clients across France via usage-based, no-commitment pricing.

Ownership category

akta.pro rank

Product category

Call Center / Telephone Answering Services

NAICS

Telephone Call Centers (56142), Telephone Answering Services (561421), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

akta.pro secondary industry

Multilingual/Localization Support (Language, Cultural Adaptation) (BPAAABAK)

Keywords

• Telephone answering services
• Medical secretarial services
• E-commerce customer support
• Call center outsourcing
• Appointment scheduling services

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Telephone Secretarial Services: Wecall provides telephone reception and secretarial services billed based on actual consumption (real-time usage). Services include call reception, message taking, appointment scheduling, and customer service. No commitment required; clients can cancel anytime.
2. Outbound Call Campaigns: Outbound calling services for B2B appointment setting, satisfaction surveys, lead qualification, file reactivation, and cross-selling. Billed based on call volume and campaign scope.
3. E-commerce Customer Service: Comprehensive customer service for e-commerce sites including pre-sale and post-sale call handling, email processing, and live chat support. Billed per transaction or consumption basis.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Wecall is a French call center and telephone secretarial service provider that handles inbound call reception, outbound call campaigns, appointment scheduling, and customer service operations on behalf of businesses and professionals. Services are organized by industry vertical (healthcare, e-commerce, real estate, legal, enterprise/franchise) and include native integration with Doctolib and KelDoc for medical clients plus bespoke CRM and ticketing tool development for select verticals. Billing is consumption-based with no commitment and a free trial is offered to acquire new customers.

Product overview

Wecall offers a unified call center and virtual receptionist service portfolio organized by industry verticals: e-commerce customer service, medical secretarial (compatible with Doctolib and KelDoc), real estate secretarial (with custom CRM capabilities), business/franchise hotline, outbound campaigns, and legal secretarial services. The core offering combines human operator call handling with shared online agenda tools. A notable differentiator is the ability to develop custom CRM and helpdesk tools for clients requiring tailored solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Service Client E-commerce (E-commerce Customer Service) Premium multilingual, multichannel customer service for online retailers covering pre-sale and after-sale phone calls, email processing, outbound calling, and live chat support. Targets e-commerce businesses of all sizes including enterprise retailers (e.g., Télécommande-Express.com) and smaller online stores.
• Télésecrétariat Médical (Medical Secretarial Service) Telephone secretarial service for medical professionals (general practitioners, specialists, dentists) compatible with Doctolib and KelDoc appointment scheduling platforms. Includes patient call reception, appointment scheduling and management, urgent call transfer, memo and email notifications, and shared online agenda (I-Agenda) synchronization.
• Télésecrétariat Immobilier (Real Estate Secretarial Service) Telephone secretarial and customer relationship services for real estate promoters, agencies, and co-ownership property managers. Includes pre-sale inquiry handling, after-sale service, prospect follow-up, and optional custom CRM and helpdesk tools developed in-house.
• Hotline Entreprises & Réseaux de Franchises (Enterprise & Franchise Hotline) Centralized hotline and telephone reception service for enterprises and franchise networks. Includes call reception, message taking, commercial inquiry handling, appointment scheduling, and technical hotline support across multiple locations.
• Appels Sortants (Outbound Call Campaigns) Outbound B2B calling campaigns including appointment setting, satisfaction surveys, lead qualification, file reactivation, and cross-selling. Billed based on call volume and campaign scope.
• Télésecrétariat Juridique (Legal Secretarial Service) Telephone secretarial service for lawyers and legal professionals covering client call reception on extended schedules, message taking, dictation, and audio transcription.
• CRM Personnalisé (Custom CRM and Helpdesk Tool) Bespoke CRM and helpdesk tools developed specifically for clients such as real estate promoters and property managers, with differentiated access levels for secretaries, field sales, marketing teams, and management, plus integrated ticket management.

Quantifiable outcome

• 97-100% call answer rate with less than 4-second wait time for e-commerce clients (1001 Télécommandes case)
• +4 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core and supporting.

• DoctolibcoreTechnology or IntegrationDoctolib is a strategic technology integration partner for Wecall's medical secretarial services. Wecall's tele-secretaries utilize Doctolib's online scheduling platform to manage patient appointments in real-time. The integration allows medical professionals to offer online booking while maintaining professional telephone reception through Wecall.
• KelDoccoreTechnology or IntegrationKelDoc serves as an integration partner for Wecall's medical secretarial services alongside Doctolib. The platform provides online appointment scheduling capabilities that Wecall tele-secretaries utilize for managing patient appointments for healthcare professionals.
• I-AgendasupportingTechnology or IntegrationI-Agenda provides online shared calendar technology used by Wecall for medical agenda management. The tool offers customizable appointment types, color-coded scheduling, and multi-user access with differentiated permission levels for tele-secretaries, doctors, and office staff.

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Sitel (Foundever): Global BPO company (now branded Foundever) offering customer experience, sales, and technical support services. Competes with Wecall in contact center operations, customer service outsourcing, and tele-secretariat across multiple verticals.
• Majorel: Global BPO company (now merged with Teleperformance) providing customer experience, content moderation, and digital services. Operates contact centers in Europe and competes with Wecall in customer service and B2B appointment-setting services.
• Comdata: Italian-headquartered BPO with significant French and European operations, offering customer experience management, contact center services, and digital solutions. Competes with Wecall in customer service outsourcing and tele-secretariat across multiple European markets.
• Webhelp: French-founded BPO offering customer experience, digital customer service, and B2B sales solutions, now part of Concentrix. Webhelp directly competes with Wecall in French customer service outsourcing and contact center operations, though at much larger scale and broader geographic reach.
• Konecta: French/Spanish BPO with global operations providing customer service outsourcing, technical support, and digital solutions. Konecta competes with Wecall across multiple verticals including healthcare and retail, though at significantly larger scale and broader geographic footprint.
• Concentrix: Global BPO leader that acquired Webhelp in 2024, providing customer experience, digital services, and contact center operations across healthcare, retail, and e-commerce. Competes directly with Wecall's service portfolio across multiple verticals but at enterprise scale.
• Teleperformance: French-founded global BPO leader providing customer experience management, content moderation, and contact center operations. While vastly larger than Wecall, Teleperformance competes in the same French contact center market across many of the same verticals (healthcare, e-commerce, telecom).

Direct peers

• Armatis: French BPO providing customer relationship management, technical support, and inbound/outbound call center services. Most comparable to Wecall in scale, French market focus, and service portfolio (tele-secretariat, customer service, technical hotline).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/wecallsas
• Xx.com/WecallSAS
• LinkedInlinkedin.com/company/wecall

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wecall