TeleServices
Teleservices Ltd is a privately-held New Zealand call centre and telemarketing services provider in Auckland, delivering outbound and inbound telemarketing, lead generation, market research, fundraising, surveys, and database services to 279+ small, medium, and large organisations across New Zealand, Australia, and Singapore.
- Company typePrivate
- Founded2002
- HeadquartersNewton, New Zealand
- Headcount11–50
- GTM typeB2B
- OfferingServices
What TeleServices does
Teleservices Ltd is a privately-held New Zealand call centre and telemarketing services company, headquartered at Level 2, 15 Day Street, Newton, Auckland, operating for over 20 years under Director & New Business Migara (Migs) Kaluwila, Call Centre Manager Jeffrey Bryce, and Business Development Manager Wayne Deas. The company delivers a portfolio of seven core services: outbound and inbound Telemarketing, Market Research (CATI), Lead Generation, Fundraising for charities and NFPs, Telemarketing Surveys, Database Maintenance and Upgrading, and 24/7 Inbound Telemarketing, executed from an in-house call centre with 40+ seats using current telephony, CRM, call recording, and analytics tools.
The business model is professional services/managed services hybrid: clients pay set-up and staff training fees within 14 days of invoice and weekly service fees within 30 days, with no long-term contract commitment and a typical campaign ramp-up of 2-3 weeks. Teleservices targets small, medium, and large organisations across New Zealand and Australasia, with a primary focus on B2B campaigns and specialist capability in the charity/NFP fundraising vertical. Customer base exceeds 279 companies across 20+ years and includes Bupa Health Insurance, Wyeth Nutrition, Toshiba, CoreLogic, Atlas Gentech, PowerShop, Perceptive Research, and Jaybro Group, spanning healthcare, nutrition, energy, biotech, technology, market research, and construction sectors. Operations extend across NZ, Australia, and Singapore, with weekly client reporting on calls, contacts, conversions, and staff hours.
The firm has no disclosed AI/ML capabilities, no patents or trademarks, no funding rounds, no M&A activity, and no partnerships or alliances on file. Revenue is not publicly disclosed. Technology differentiation is moderate, centered on call recording, analytics, and a 24/7 inbound infrastructure rather than proprietary AI. Competitive positioning is built on staff tenure (many with 15+ years in call centres), domain specialisation in charity fundraising, the 40+ seat capital base, and a flexible no-lock-in commercial model that prioritises client acquisition velocity over contract-based switching cost.
TeleServices firmographics
Firmographics- Name
- TeleServices
- Legal name
- Teleservices Ltd
- Website
- https://teleservices.co.nz
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Teleservices Ltd is a privately-held New Zealand call centre and telemarketing services provider in Auckland, delivering outbound and inbound telemarketing, lead generation, market research, fundraising, surveys, and database services to 279+ small, medium, and large organisations across New Zealand, Australia, and Singapore.
- Ownership category
- akta.pro rank
TeleServices industry classification
Industry- Product category
- Call Centre Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Telephone Answering Services (561421)
- SIC
- Services-Advertising Agencies (7311), Services-Advertising (7310)
- akta.pro primary industry
- Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)
- akta.pro secondary industries
- Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC), Telemarketing & Survey/Market Research Calling (BPAAADAD)
Keywords
Where TeleServices is headquartered
LocationHeadquarters
- HQ city
- Newton
- HQ country
- New Zealand
- HQ region
- Oceania
Offices1 record
Markets served
TeleServices business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Telemarketing Services: Outsourced telemarketing and call centre services billed through set-up fees and weekly service fees. Clients pay set-up fees and staff training costs within 14 days of invoice, with weekly service fees due within 30 days.
- Customized Campaign Development: Fees for customized telemarketing campaign development, script formulation working with clients, and ongoing campaign management.
- Inbound Telemarketing Services: Flexible pricing options for inbound services including customer service, order fulfillment, answering service, and reservation bookings.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Customized pricing based on campaign requirements and scale |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels3 records
TeleServices product offering
Product offeringCore offering
TeleServices is an Auckland-based outsourced call centre and telemarketing services provider operating from a 40+ seat facility. It delivers customized outbound and inbound telemarketing, lead generation, market research, customer surveys, charity fundraising, and database maintenance services to small, medium, and large organisations across New Zealand and Australasia. Campaigns are tailored to client goals, launched typically within 2-3 weeks, supported by weekly reporting and a no long-term contract model.
Product overview
TeleServices is a New Zealand-based call centre provider offering a suite of customized telemarketing and call centre services to businesses across New Zealand and Australasia, spanning small, medium, and large organizations. The core portfolio includes seven interconnected services: Telemarketing (outbound and inbound campaigns), Market Research, Lead Generation, Fundraising, Telemarketing Surveys, Database Maintenance and Upgrading, and Inbound Telemarketing. Services are delivered via an in-house call centre with over 40 seats, scalable to client needs, and backed by quality assurance monitoring, weekly reporting, and a no long-term contract model. The company operates across B2B and B2C campaign types, serving industries including healthcare, finance, technology, and high-profile charities.
Differentiator
Problem solved
Functional benefit
Products and services
- Telemarketing
Quantifiable outcome
- Can typically commence calling campaigns within 2-3 weeks of agreement
- +3 more outcomes
Companies that use TeleServices
Customer profileNamed customers13 records
Segments4 records
Ideal customer profiles2 records
TeleServices technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
TeleServices partnerships and signals
Strategic signalScale indicators5 records
Recent moves5 records
Expansion highlights4 records
TeleServices competitors and assessment
Company assessmentBroad incumbents
- Sitel Group: Global customer experience BPO with extensive call centre operations across multiple continents. Comparable as a competing outsourced telemarketing and customer contact provider for enterprise clients, particularly those with multi-country needs.
- Teleperformance: World's largest omnichannel customer experience/BPO company with extensive call centre operations globally. Comparable as a direct competitor for outsourced call centre and telemarketing contracts, especially for multinational enterprise clients.
- Concentrix: Global BPO/CX giant offering inbound/outbound telemarketing, lead generation, and customer management at massive scale. Comparable as a competing call centre outsourcer for enterprise RFPs, though Concentrix serves a much broader portfolio of geographies and verticals.
Regional players
- Probe Group: Australasian BPO provider with significant call centre operations in Australia and the Philippines, serving enterprise clients across industries. Comparable as an outsourced telemarketing and customer contact peer in the same Australasian geography.
- Salmat: Australia-based BPO and customer contact provider offering telemarketing, lead generation, and call centre services across AU/NZ markets. Comparable as a regional telesales outsourcer serving similar enterprise clients, though Salmat operates at larger scale and broader geographic reach.
- Datacom: Large New Zealand-headquartered IT and BPO services provider with contact centre capabilities serving NZ government and enterprise. Comparable as a domestic NZ BPO/contact centre peer competing for the same regional enterprise and government contracts.
- Telnet NZ: New Zealand-based contact centre and BPO provider serving enterprise and government clients across NZ. Comparable as a domestic NZ call centre competitor serving similar enterprise and public-sector customers.
Emerging players
- FCR Media: Australia-based customer contact and BPO provider offering inbound/outbound call centre, lead generation, and customer engagement services. Comparable as a regional telemarketing and contact centre peer in the Australasian market.
Direct peers
- GoAnswer: Outsourced call centre and answering service provider offering inbound customer support, order taking, and 24/7 call handling for SMB and enterprise clients. Comparable as a direct peer in outsourced call centre services with a similar no-long-term-contract value proposition.
- OutPLEX: Outsourced contact centre and customer experience provider offering inbound/outbound telemarketing, lead generation, and customer support. Comparable as a direct BPO call centre peer competing for outsourced telemarketing engagements across similar mid-market and enterprise clients.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
TeleServices social profiles
Digital presenceTeleServices financial estimates
Financial estimateRevenue estimate
Valuation estimate
TeleServices leadership team
Management profileNumber of profiles
Profiles3 records
TeleServices funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TeleServices M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TeleServices
What does TeleServices do?
TeleServices is an Auckland-based outsourced call centre and telemarketing services provider operating from a 40+ seat facility. It delivers customized outbound and inbound telemarketing, lead generation, market research, customer surveys, charity fundraising, and database maintenance services to small, medium, and large organisations across New Zealand and Australasia. Campaigns are tailored to client goals, launched typically within 2-3 weeks, supported by weekly reporting and a no long-term contract model.
Is TeleServices a public or private company?
TeleServices is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was TeleServices founded?
TeleServices was founded in 2002. It employs 11 to 50 people.
Where is TeleServices based?
TeleServices is headquartered in Newton, New Zealand, in the Oceania region.
How does TeleServices make money?
Three revenue lines are on record. Telemarketing Services are the primary driver. The others are customized Campaign Development and inbound Telemarketing Services.
Who are TeleServices's main competitors?
Broad incumbents on record are Sitel Group, Teleperformance and Concentrix. Regional players are Probe Group, Salmat, Datacom and Telnet NZ. FCR Media is listed as an emerging player. Direct peers are GoAnswer and OutPLEX.
Does TeleServices have an API?
No public API is recorded for TeleServices.
What industry is TeleServices in?
TeleServices's product category is Call Centre Services. Its primary akta.pro industry code is BPAAADAE, Telesales & Inside Sales Outsourcing (B2B/B2C), with a secondary code of BPAFAKAC, Telemarketing & Telesales Services (Outbound/Inbound). Its NAICS code is 56142 and its SIC code is 7311.