Town of Digby

What Town of Digby does

The Town of Digby is a municipal government entity providing public services to residents and visitors of Digby, Nova Scotia, a coastal community on the Bay of Fundy known as the "Scallop Capital of the World." Founded in 1890 and operating under the Municipal Government Act of Nova Scotia, the Town is governed by an elected council (currently the 2024-2028 term under Mayor Mike Bartlett) and administered by a Chief Administrative Officer (Tom Ossinger) supported by a small staff of approximately 9-10 personnel across administration, finance, and public works. The Town delivers essential municipal services including water supply and distribution (via the Digby Water Commission), sewer collection and treatment, solid waste/recycling/compost collection, emergency services coordination, planning and development approvals, building permits, property assessment, and by-law enforcement.

Its core digital infrastructure comprises the official municipal website (digby.ca), the third-party Alertable notification platform for emergency and community alerts, and online bill payment integrations with five major Canadian banks (Scotiabank, RBC, CIBC, TD, BMO). Supporting tools include an interactive map, a live webcam, a Council Meeting Portal with YouTube-hosted video archives dating back to 2021, and an online permit application system. No proprietary technology or AI capabilities are disclosed; the tech stack is described as standard municipal administrative systems.

The Town's revenue model rests on four streams: property taxation (residential at $1.95 per $100 of assessment, commercial at $4.28 per $100, plus a $0.15 fire protection rate, billed semi-annually), usage-based water and sewer billing (water at $6.65 per 1,000 imperial gallons plus bi-monthly base charges by meter size; sewer at $7.97 per 1,000 gallons, billed quarterly), an annual solid waste collection fee of $314.00 per dwelling unit, and a 3% marketing levy on registered tourist accommodations administered by the Marketing and Promotions Levy Advisory Committee. Services are delivered directly to residents and visitors through walk-in access at Town Hall (147 First Avenue), online portals, phone, email, and the Alertable system. No specific revenue or operating-budget figures are disclosed, though consolidated financial statements for fiscal years ending March 31, 2020-2025 and operating budgets for FY2019-20 through FY2026-27 are publicly available.

Name

Town of Digby

Legal name

Town of Digby

Website

https://digby.ca

Company type

Private

Founded year

1890

Operating status

Operating

Headcount range

11–50 employees

Short description

The Town of Digby is a municipal government entity serving residents and visitors of Digby, Nova Scotia, providing essential services including water, sewer, waste collection, emergency response, planning, building permits, and property taxation under the Municipal Government Act.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Water and Sewer Line and Related Structures Construction (23711)

SIC

Sanitary Services (4950), Refuse Systems (4953), Water, Sewer, Pipeline, Comm & Power Line Construction (1623)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Stormwater Collection & Conveyance (Inlets, Catch Basins, Pipes, Channels) (EUANAEAA)

Keywords

• Municipal government services
• Property tax administration
• Water and sewer utilities
• Building permits
• Solid waste collection

Headquarters

HQ city

Digby

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Technology or R&D

Revenue model

1. Property Taxation: Primary revenue source through residential, commercial, and resource property taxes. Tax bills issued semi-annually (interim bill in April due May 31; final bill in September due October 31).
2. Water and Sewer Billing: Quarterly water billing through Digby Water Commission. Sewer charges based on water consumption. Water consumption rate of $6.65 per 1000 imperial gallons plus bi-monthly base charges.
3. Solid Waste Collection: Annual solid waste collection fee of $314.00 per dwelling unit.
4. Marketing Levy: 3% marketing levy collected from visitors staying at registered tourist accommodations within town boundaries. Funds administered by Marketing and Promotions Levy Advisory Committee to support local tourism.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

The Town of Digby provides essential municipal government services to residents and visitors of Digby, Nova Scotia, including water supply and distribution, sewer collection, solid waste/recycling/compost collection, property taxation, building and development permits, by-law enforcement, emergency management coordination, planning and development approvals, property valuation, and a tourism marketing levy program funded by a 3% levy on registered accommodations. Services are delivered through Town Hall walk-in, online banking integrations, phone, email, and the Alertable notification platform.

Product overview

The Town of Digby operates a municipal government providing public services to residents and visitors in Digby, Nova Scotia. The primary digital offerings include the official website portal serving as the main access point for all municipal services, along with specialized communication tools. Key service products include the Alertable Communication Tool for emergency and community notifications, online bill payment services integrating with major Canadian banks for taxes and utilities, development and building permit applications, a Marketing and Promotion Levy Program supporting local tourism, and a Council Meeting Portal providing access to governance documents and video archives. The portfolio also includes supporting tools like interactive mapping, webcam feeds, and comprehensive staff directory services.

Differentiator

Problem solved

Functional benefit

Products and services

• Town of Digby Website Portal Official municipal website serving as the comprehensive access point for residents and visitors to obtain town services, information, council documents, permits, billing details, and community resources.
• Alertable Communication Tool Digital notification and communication platform enabling the Town of Digby to send emergency alerts, advisory notices, and information about town events, projects, and services to residents and visitors via mobile app, email, or landline.
• Online Bill Payment Services Digital payment platform enabling residents and businesses to pay property taxes, water bills, and sewer bills through participating Canadian banks including Scotiabank, RBC, CIBC, TD, and BMO.
• Tax and Utility Billing Municipal billing service providing property tax assessment, tax rates (residential $1.95 and commercial $4.28 per $100 assessment), sewer rates, water consumption rates, and solid waste collection fees for fiscal year 2026/2027.
• Development and Building Permits Online and in-person permit application system for development permits, building permits, variances, zoning confirmations, and sign permits with associated fee schedules for property owners and developers.
• Marketing and Promotion Levy Program Tourism marketing program collecting a 3% levy per night from registered accommodations, with funds distributed to local tourism organizations including Digby Area Tourism Association, Digby Scallop Days, and the Wharf Rat Rally.
• Staff Directory Service Online directory providing contact information for town staff including the CAO, Deputy CAO, Finance Department, Public Works, and By-Law Enforcement for residents and businesses.
• Council Meeting Portal Digital access to council governance including council member profiles, meeting schedules, minutes, agendas, and video recordings for public transparency.
• Council Video Archives YouTube-hosted archive of council and committee meeting recordings from 2021 through 2026 providing public access to municipal governance proceedings.

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Partnerships

One partnership is on record.

• Canoe Procurement Group of CanadaminorGTM or Marketing Partner · 1 November 2024The Town of Digby participates in procurement activities conducted by Canoe Procurement Group of Canada. Procurement conducted between November 2024 and October 2025. Access to tender notices via MERX (www.merx.com).

Scale indicators2 records

Recent moves4 records

Expansion highlights4 records

Regional players

• Town of Amherst: Nova Scotia municipal government with similar service offerings including property taxation, water/sewer utilities, solid waste management, and emergency services. Comparable governance structure under the Municipal Government Act.
• Town of Lunenburg: Another small coastal Nova Scotia town government providing similar municipal services including water, sewer, waste management, and property taxation. Comparable in scale, governance structure, and Maritime provincial context.
• Town of Mahone Bay: Small Nova Scotia coastal town government providing equivalent municipal services. Comparable in staff size, revenue base, and the range of essential services offered to residents.
• Town of Yarmouth: Nova Scotia coastal town government serving a similar small population with municipal services including water, sewer, waste collection, property taxation, and tourism-related services through a comparable governance model.
• Town of Annapolis Royal: Small historic Nova Scotia town government with similar municipal service portfolio and scale. Comparable in administrative structure, revenue model (property taxes, utilities), and provincial regulatory framework.
• Town of Shelburne: Small Nova Scotia municipal government with similar population scale and service offerings. Provides comparable water, sewer, solid waste, and emergency services to a small coastal community.
• Town of Bridgewater: Nova Scotia municipal government providing similar water, sewer, waste, and emergency services. Slightly larger in scale but operating under the same provincial regulatory framework and comparable service model.

Direct peers

• Municipality of the District of Digby: The rural municipality surrounding the Town of Digby, operating under the same Nova Scotia Municipal Government Act. Directly comparable in governance structure, revenue sources, and service mandate, though serving a different (rural) geographic area.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Town-of-Digby-106917309370092
• Xx.com/townofdigby

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Digby