Town of Amherst

What Town of Amherst does

The Town of Amherst is a municipal government entity incorporated in 1738 in Hillsborough County, New Hampshire, serving the residents of Amherst, NH as its sole constituency. It provides comprehensive municipal services including police, fire and EMS, public works, library, parks and recreation, public health, tax collection, property assessing, building code enforcement, planning and zoning, and solid waste/recycling through its Transfer Station. The town is governed by an elected Board of Selectmen under New Hampshire state law and is funded primarily through property taxes, supplemented by transaction-based user fees (Transfer Station disposal fees, building permits, vehicle registrations, recreation program fees) and revenue from the sale of recycled materials.

The Town's technology stack is built on the CivicPlus municipal website platform and is integrated with the CodeRED emergency notification system (capable of dialing 50,000 phone numbers per hour), live surveillance cameras at the Transfer Station, interactive GIS-based property mapping delivered through the Nashua Regional Planning Commission, and a digital payment infrastructure supporting credit cards, Apple Pay, Google Pay, and checks. Service delivery occurs through a physical network of facilities including Town Hall (2 Main Street), the Department of Public Works (22 Dodge Road), the Transfer Station (260 Route 101), Police and Fire stations, the Amherst Town Library, the Parks & Recreation Department, and the Peabody Mill Environmental Center.

The Town's revenue model relies on property taxes as the primary recurring revenue stream (subscribed annually to property owners in the town), with supplementary transaction-based revenue from permits, disposal fees, registrations, recreation program fees, and recycling material sales. Online services are delivered through an eb2gov e-commerce portal for property tax payments, vehicle registration, dog licensing, recreation registration, building permits, and vital records requests. Historical operational data points include $262,705.82 spent on trash disposal in 2008 and $59,676 in combined revenue and avoided disposal costs from recycling in 2008, equating to approximately $66 of value per ton of recycled material against an $80.23/ton trash disposal cost. The Transfer Station accepts homeowner-generated trash, construction debris, yard debris, food scraps for off-site composting (converted by a vendor into natural gas), and electronics, with e-waste processed at $0.10/lb through a licensed recycling vendor and partially offset by a $5 per-item fee charged to residents.

Name

Town of Amherst

Legal name

Town of Amherst

Website

https://amherstnh.gov

Company type

Private

Founded year

1738

Operating status

Operating

Short description

The Town of Amherst is a 1738-incorporated municipal government in Hillsborough County, New Hampshire, delivering comprehensive public services—including police, fire/EMS, public works, library, recreation, and waste/recycling—exclusively to Amherst, NH residents and funded primarily by property taxes.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Justice, Public Order, and Safety Activities (922), Administration of Urban Planning and Community and Rural Development (92512), Water, Sewage and Other Systems (2213)

SIC

Refuse Systems (4953), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Solid Waste & Recycling Services Administration (BPAIACAH), Public Works / In-House Municipal Collection Operations (EUAIAAAF), Municipal Tax & Revenue Administration (Local) (BPAIACAD)

Keywords

• Municipal government services
• Public safety administration
• Waste management recycling
• Parks recreation programs
• Emergency notification systems

Headquarters

HQ city

Amherst

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Property Taxes: Primary municipal revenue source funding town operations, schools, and services based on property assessments
2. Transfer Station Fees: Fees charged for disposal services including tire disposal ($5), TV/computer monitors ($5), and compost sales ($2 up to 400lbs)
3. Vehicle Registration Fees: State-mandated motor vehicle registration services administered by Town Clerk
4. Building Permits and Inspections: Fees for construction permits, inspections, and code enforcement services
5. Recreation Program Fees: Fees for Parks & Recreation programs including camp registrations, facility rentals, and sports programs
6. Recycling Revenue: Revenue generated from selling recycled materials including cardboard, mixed paper, metals, and glass; cost savings from avoiding trash disposal fees of $80.23/ton

Pricing tiers

Distribution channels5 records

Marketing channels7 records

Core offering

The Town of Amherst is a municipal government that provides essential public services to residents including public safety (police, fire, EMS), waste management and recycling at the Transfer Station, parks and recreation programs, library services, property tax administration, building permits and code enforcement, vehicle registration, vital records, and emergency notifications via the CodeRED system. Operations are funded primarily through property taxes with supplementary fees for specific services such as disposal, permits, and recreational programming.

Product overview

The Town of Amherst operates a municipal government website powered by CivicPlus that provides a comprehensive suite of citizen services. The core digital presence includes the main municipal website serving as the central hub for government services, supplemented by specialized modules including the CodeRED emergency notification system, an online payment portal for taxes and utilities, and live camera monitoring at the Transfer Station. Additional service offerings encompass recreation programs, environmental centers, podcast content, and various departmental portals for permits, licensing, and public records.

Differentiator

Problem solved

Functional benefit

Products and services

• Transfer Station Services
• Parks and Recreation Programs
• Amherst Town Library Services
• Police Department Services
• Fire and EMS Services
• CodeRED Emergency Notification Service
• Online Municipal Payment and Registration Portal
• Town of Amherst Municipal Website
• Transfer Station Live Cameras
• Building and Code Enforcement Permits
• Amherst Town Library
• Assessing and Property Tax Administration

Quantifiable outcome

• Recycling generated average value of $66/ton in revenue and avoided disposal costs
• +2 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered regional, minor and core.

• Nashua Regional Planning Commission (NRPC)regionalStrategic or Co-development PartnerRegional planning agency providing GIS mapping services and collaborative planning initiatives; Amherst has a vacancy for NRPC Commissioner representing the town
• Solitude Lake ManagementminorStrategic or Co-development PartnerLake management contractor engaged by Baboosic Lake Association for water quality treatment and management services at Baboosic Lake
• Licensed E-Waste Recycling CompanyminorOthersLicensed vendor that charges Amherst $0.10 per pound to pick up and recycle electronic waste including video display devices; town charges residents $5 per item to partially offset this cost
• Nashua Regional Household Hazardous Waste Collection ProgramregionalStrategic or Co-development PartnerCollaborative regional program for household hazardous waste collection that Amherst participates in through the Department of Public Works
• CivicPluscoreTechnology or IntegrationWebsite platform provider for the Town of Amherst municipal website, providing the content management system and design infrastructure
• Food Scraps Composting VendorminorOthersOutside vendor that converts accepted food scraps into Natural Gas for utilities, businesses, and clean energy buyers to reduce carbon footprint
• Emergency Communications Network (CodeRED)coreTechnology or IntegrationProvider of the CodeRED emergency notification system capable of 50,000 calls per hour for weather alerts, evacuations, and critical community notifications

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Town of Salem, NH: Mid-sized NH town operating the same municipal service portfolio (police, fire, EMS, DPW, transfer station, library, recreation) under a comparable Selectmen governance model with similar digital service delivery.
• Town of Merrimack, NH: Hillsborough County town of comparable population (~26,000) operating a transfer station, police and fire departments, DPW, library, and recreation programs. Directly comparable municipal services model with similar demographic and fiscal profile.
• Town of Windham, NH: Affluent Rockingham County NH town with a comparable demographic and fiscal profile, offering the same core municipal services via a similar Selectmen/Town Manager governance structure.
• Town of Goffstown, NH: Hillsborough County town of similar size providing the same full portfolio of municipal services under a comparable governance structure and sharing regional NRPC planning relationships.
• Town of Milford, NH: Adjacent Hillsborough County town with overlapping service territory and similar rural-suburban character. Operates an equivalent set of municipal departments and shares regional planning relationships via NRPC.
• Town of Hollis, NH: Smaller affluent Hillsborough County town (~8,500 residents) with a similar rural-suburban profile, comparable property tax base, and a similar municipal services structure including its own transfer station, police, and fire.
• Town of Derry, NH: Mid-sized Rockingham County NH town with an analogous municipal services portfolio (police, fire, EMS, DPW, transfer station, library, recreation) and comparable governance and revenue structure.
• Town of Bedford, NH: Affluent Hillsborough County town of similar size (~23,000 residents) providing the same suite of municipal services via a similar governance structure (Selectmen, Town Manager). Comparable peer due to matching service delivery model, geographic proximity in the greater Manchester/Nashua region, and shared reliance on CivicPlus-style digital platforms.
• Town of Londonderry, NH: Larger Hillsborough/Rockingham County NH town operating comparable municipal services including police, fire, EMS, DPW, transfer station, library, and parks/recreation with similar funding mechanisms.

Others

• Nashua Regional Planning Commission: Regional planning agency that already partners with Amherst on GIS mapping and household hazardous waste collection; relevant as an ecosystem partner whose shared services model Amherst leverages and could expand.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubevimeo.com/channels/1555931
• LinkedInlinkedin.com/company/town-of-amherst

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Amherst