Total Support Services

What Total Support Services does

Total Support Services is a privately held, family-owned disability services provider registered with the National Disability Insurance Scheme (NDIS) and headquartered in Eastwood, South Australia. Founded in 2010 by Sandy Liddell, the company operates across South Australia, Tasmania and Queensland with 600+ dedicated team members and more than 10 Supported Independent Living properties. It delivers an integrated portfolio of nine NDIS-funded service modules — Plan Management, Support Coordination, Supported Independent Living, Allied Health, Nursing Services, Daily Living Support, Early Childhood Intervention, Respite (STA) and Behaviour Support — directly to NDIS participants without using agency staff, building dedicated support teams around each individual.

The company's core technology is an in-house NDIS Plan Management platform providing real-time funding visibility, invoice approval workflows, and monthly statement generation for participants; this platform supports the financial administration service rather than clinical delivery. All services are delivered by employed personnel, with no agency labour layer. Customer acquisition is direct-to-consumer via a national phone line, state-specific offices (Adelaide, Hobart, Brisbane), website enquiry, and referrals through Support Coordinators; community engagement (the 'Through My Eyes' art exhibition, radio media) supports brand awareness at the top of the funnel.

Revenue is generated on a professional-services basis under the NDIS price guide, paid by individual NDIS plans rather than by a small number of enterprise customers. The company has expanded through organic multi-state buildout, professionalisation of leadership through 2022–2024, and inorganic expansion via the 2025 acquisition of OnTrack Tasmania. It holds NDIS Quality and Safeguards Commission registration and has achieved Best Practice results in Medication Management and Specialist Support Coordination across three consecutive mandatory audits (most recently December 2024), supporting its compliance positioning.

Name

Total Support Services

Legal name

Total Support Services Pty Ltd

Website

https://totalsupportservices.com.au

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

101–250 employees

Short description

Total Support Services is a family-owned, NDIS-registered disability services provider delivering an integrated portfolio of nine support modules — including Plan Management, Support Coordination, Supported Independent Living, Allied Health and Nursing — to participants across South Australia, Tasmania and Queensland using 600+ employed staff.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (62161), Residential Intellectual and Developmental Disability Facilities (623210)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGACAG), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Transition & School-Readiness Support for Special Needs Children (HSAAAIAO)

Keywords

• NDIS disability support
• Plan management services
• Supported independent living
• Support coordination
• Allied health services

Headquarters

HQ city

Eastwood

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. NDIS Service Provision: Revenue generated through providing registered NDIS services to participants including Support Coordination, Supported Independent Living, Allied Health, Nursing Services, Daily Living Support, Early Childhood Intervention, Respite, and Behaviour Support. Services are funded through individual NDIS plans.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Total Support Services is an NDIS-registered disability support provider delivering registered NDIS services to participants across South Australia, Tasmania, and Queensland. The company's service portfolio covers Plan Management (financial administration of NDIS plans), Support Coordination, Supported Independent Living accommodation, Allied Health (Behaviour Support, Psychosocial Recovery Coaching), Early Childhood Intervention, Daily Living/In-Home Support, Nursing Services, Respite (Short Term Accommodation), and Behaviour Support, all delivered by company-employed staff across more than 10 SIL homes and regional offices.

Product overview

Total Support Services is a NDIS registered disability services provider offering a coordinated portfolio of nine core service modules covering the full support spectrum: Plan Management (financial administration), Support Coordination (plan navigation), Supported Independent Living (accommodation), Nursing Services, Allied Health, Behaviour Support, Early Childhood Intervention, Daily Living Support, and Respite (STA). The services are delivered through company-owned staff (no agency workers) across three states (SA, TAS, QLD), with dedicated housing properties for Supported Independent Living and Respite accommodations.

Differentiator

Problem solved

Functional benefit

Products and services

• Plan Management NDIS Plan Management service that handles the financial aspects of a participant's NDIS plan, including invoice processing, provider payments, budget tracking, and regular budget updates. Backed by an in-house platform providing real-time NDIS funding visibility, invoice pre-approval, and monthly statements. Available to NDIS participants across SA, TAS, and QLD.
• Support Coordination NDIS Support Coordination service helping participants understand their plans, access supports, match with providers, manage schedules, and navigate challenges. Delivered by Total Support Services' Support Coordinators, including Specialist Support Coordination.
• Supported Independent Living (SIL) Supported Independent Living (SIL) service enabling participants to live independently in shared homes or individual settings, with support for personal care, daily responsibilities, and household tasks. Operated across SA, TAS, and QLD across more than 10 company-owned/operated SIL homes.
• Allied Health Allied Health services for NDIS participants, including Behaviour Support for children and adults, Psychosocial Recovery Coaching, and Early Childhood Intervention support. Practitioners specialise in person-centred, evidence-based, and neurodiversity-affirming approaches.
• Early Childhood Intervention Early Childhood Intervention services for children aged 0-6 with developmental delay or disability, including Behaviour Support, Family Support and Education, Occupational Therapy, and Social Work.
• Daily Living Support (Home and Living Support / HAL) Home and Living Support (HAL) providing in-home support for daily activities including shopping, cooking, cleaning, personal care, appointments, and skill development, delivered by company-employed support workers (no agency staff).
• Nursing Services Qualified nursing services led by a registered nurse with ICU experience, covering complex medication management, wound care, catheter management, injections, dementia care, palliative care, and hospital transitions. Delivered to NDIS participants with complex clinical needs.
• Respite (Short Term Accommodation / STA) Short Term Accommodation (STA) respite stays providing individuals with disability and families a chance to recharge, including stays up to 14 days with goal-focused activities. Delivered in dedicated company-run accommodation properties.
• Behaviour Support Behaviour Support service using person-centred, evidence-based approaches to develop Behaviour Support Plans, with practitioners specialising in neurodiversity-affirming frameworks, complex behaviours, and early childhood.

Quantifiable outcome

• Best Practice results in Medication Management and Specialist Support Coordination (third consecutive audit)

Named customers1 record

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• OnTrack TasmaniacoreStrategic or Co-development PartnerTotal Support Services acquired OnTrack Tasmania, strengthening their commitment to person-centred disability support across Tasmania. All existing programs continue uninterrupted with renewed investment and expanded opportunities. This acquisition expands Total Support Services' presence and capabilities in Tasmania.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Achieve Australia: NDIS-registered disability support provider in NSW/QLD with supported independent living, day programs, and therapy — closely comparable service mix and customer segment.
• Focus Care: Australian NDIS and aged-care in-home support provider offering daily living, nursing, and complex care — overlapping core service modules.
• Aruma: One of Australia's largest NDIS-registered disability service providers, delivering supported independent living, accommodation, and community participation across multiple states — directly comparable multi-service disability portfolio.
• Life Without Barriers: Large national disability, aged-care, and child-welfare non-profit delivering NDIS services including SIL and support coordination across all Australian states, sharing the integrated-services delivery model.
• Home Caring Australia: NDIS-registered provider delivering in-home disability support, nursing, and plan management across multiple states, sharing the multi-module care model.
• Sunnyfield: NDIS-registered disability services provider offering accommodation, supported independent living, and community participation across Australia, similar participant focus.
• EACH: National not-for-profit delivering NDIS, mental health, and community health services across Australia, including allied health and early childhood intervention.

Emerging players

• Mable Technologies: Tech-enabled NDIS platform connecting participants directly with independent support workers, including plan management — an emerging disruption to traditional provider models like Total Support Services' Plan Management and Support Coordination.
• Hireup: Australian online marketplace for self-managed NDIS participants to find support workers — competing platform model that may erode traditional coordination revenue streams.

Broad incumbents

• Uniting (Uniting NSW.ACT): Large community-services organisation providing disability, aged care, and family services across NSW and ACT — broader scope but directly overlapping NDIS service delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/TotalSupportServicesOfficial
• LinkedInlinkedin.com/company/total-support-services-australia

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Total Support Services