Town of Hope Mills

What Town of Hope Mills does

The Town of Hope Mills is a municipal government entity located in Cumberland County, North Carolina, operating since 1891 under a Mayor and Board of Commissioners form of government. It provides essential public services to approximately 16,000+ residents and local businesses, organized across Public Works (garbage, recycling, yard waste, street maintenance, fleet maintenance for 100+ vehicles, cemetery management), Stormwater Management (NPDES Phase II compliance, drainage improvements, Adopt-A-Drain), Parks & Recreation (athletic programs, fitness classes, special events, facility rentals, summer camps), Police Department (patrol, investigations, animal control, evidence and records, school resource officers, victim advocacy), Fire Department, Building Inspections & Permits, Finance & Tax Services, and Community Development. The town maintains over 64 miles of roadway, 111.45 curb-miles of streets for sweeping operations, over 26 acres of land including parks, facilities, and three cemeteries, plus four sections of Interstate 95.

Service delivery combines in-person channels at Town Hall (5770 Rockfish Road), Police Department (5788 Rockfish Road), and the Public Works Building (3414 Well Street) with a CivicPlus-powered digital service layer that includes the official website, online portals for reports, permits, job applications, and public records requests, RSS feeds, CivicMedia video streaming for Board of Commissioners meetings, the Cumberland Alerts emergency notification system, and an Alert Center for weather and committee notifications. The town also operates an active social media presence on Facebook, Instagram, and YouTube.

Revenue is generated through a diversified municipal revenue stack: annual property taxes collected via Cumberland County Tax Collector, a stormwater utility fee ($5/ERU/month for residential and $7/ERU/month for other properties, with one ERU equal to 2,266 sq ft of impervious surface) effective since July 1, 2008, vehicle licensing fees, sanitation and recycling fees, building permits, business privilege licenses, and pay-as-you-go police records ($10) and electronic fingerprinting ($15) fees. Waste collection is delivered through a contracted arrangement with Waste Management, with county-supported drop-off sites for excess vegetative debris, allowing the town to scale waste services without expanding its own fleet. Core external partnerships include Cumberland County, NCDOT, CivicPlus, Waste Management, ALMS House (Kids Assistance Program), and multiple utility providers (Duke Progress Energy, Lumbee River Power, South River Power, PWC).

Name

Town of Hope Mills

Legal name

Town of Hope Mills

Website

https://townofhopemills.com

Company type

Private

Founded year

1891

Operating status

Operating

Headcount range

11–50 employees

Short description

Municipal government entity in Cumberland County, North Carolina providing essential public services including police, fire, public works, parks and recreation, stormwater management, and permitting to approximately 16,000+ residents and local businesses.

Ownership category

akta.pro rank

Product category

Municipal Government Services

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

Keywords

• Municipal government services
• Property tax administration
• Stormwater utility services
• Local public administration
• Community governance services

Headquarters

HQ city

Hope Mills

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure

Revenue model

1. Stormwater Utility Fee: Stormwater utility fee included in annual real property tax bill through Cumberland County Tax Collector, effective July 1, 2008. Fees fund water quality and quantity programs, pollution reduction from stormwater runoff, and stormwater education programs.
2. Property Taxes: Annual property tax revenue collected through Cumberland County Tax Collector
3. Town Fees: Various fees-for-service including vehicle licensing, sanitation/recycling, building permits, business privilege licenses, and other municipal services
4. Garbage Collection Fees: Waste Management contracted by the Town to provide weekly household garbage and recycling collection

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels9 records

Core offering

The Town of Hope Mills is a municipal government entity that provides local public administration services to residents and businesses within Hope Mills, North Carolina. Its core services include property tax administration, stormwater utility management, and general municipal administrative functions. Founded in 1891, the Town operates with 11-50 employees delivering essential governmental services to its community.

Product overview

The Town of Hope Mills operates as a municipal government providing a comprehensive suite of public services organized into departments including Public Works (garbage, recycling, street maintenance), Stormwater Management, Parks & Recreation (athletics, programs, facilities), Police Department (law enforcement, investigations), Fire Department (fire suppression, inspections), Building Inspections & Permits, Finance & Tax Services, and Community Development. These services are delivered through the CivicPlus-powered website and represent the town's core municipal operations rather than a traditional product portfolio.

Differentiator

Problem solved

Functional benefit

Products and services

• Property Tax Administration Property tax billing, collection, and administration services for property owners within the Town of Hope Mills municipal boundaries. Used by residents and businesses subject to local property taxation.
• Stormwater Utility Services Stormwater utility billing and management services, including drainage and stormwater infrastructure support for properties within Hope Mills town limits. Used by residents and businesses connected to the town's stormwater system.
• General Municipal Administrative Services General local government administration services for residents and businesses of Hope Mills, NC, including public records, council governance, and general town services.

Named customers3 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

15 partnerships are on record, tiered minor and core.

• Duke Progress EnergyminorOthersUtility provider serving the Hope Mills area. Residents can contact for electrical service issues and inquiries.
• Lumbee River PowerminorOthersElectric utility provider serving the region.
• Public Works Commission (PWC)minorOthersProvides power, water, and sewer services to the Hope Mills area. Contact: 910-483-1382.
• South River PowerminorOthersElectric utility provider serving the region.
• Waste ManagementcoreOthersContracted provider for weekly household garbage and recycling collection services for Hope Mills residents. Contact: 910-480-4010.
• Fayetteville Public Works Commission (PWC)minorOthersWater and sewer utility provider referenced in Public Works quick links.
• ALMS House (Kids Assistance Program)minorStrategic or Co-development PartnerMonthly food donations collected during Hope MEALS Food Truck Rodeos go to assist the KAP Program through the ALMS House. Town provides venue and promotion for food drives.
• North Carolina Department of Transportation (NCDOT)coreOthersNCDOT maintains major and minor thoroughfares in Hope Mills (over 12 miles). Coordinates driveway permits, encroachment agreements, and Powell Bill funding for municipal streets.
• NC Division of Water Resources (DWR) Wetlands BranchminorOthersRequired agency submission for stormwater permits involving wetlands and streams.
• NC DEQ (Department of Environmental Quality)minorOthersRequired agency for sediment and erosion control permits in development projects.
• Army Corps of EngineersminorOthersRequired agency submission for permits involving wetlands and streams.
• Cumberland CountycoreOthersCounty provides tax collection services for stormwater fees, solid waste disposal sites, animal services (after-hours), and various community resources. Town operates within Cumberland County jurisdiction.
• Cumberland County Solid Waste ManagementminorOthersProvides solid waste container sites for residents to drop off excess vegetative debris at no additional cost. Locations on Camden Rd. and Blackbridge Rd.
• CivicPluscoreTechnology or IntegrationWebsite platform provider powering the Town's official website with modules for agendas, calendars, news, jobs, photos, media, and citizen engagement features.
• Fort BraggminorStrategic or Co-development PartnerMilitary installation adjacent to Hope Mills. Town issues press releases regarding Fort Bragg gate closures affecting local traffic.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Town of Southern Pines: A small North Carolina town with comparable population and service offerings, including public works, police, fire, and parks operations organized under a similar council-manager form of government.
• Town of Apex: North Carolina municipal government of comparable size offering identical core services (public works, police, fire, parks, permitting). Direct peer in service portfolio and operating model.
• Town of Fuquay-Varina: A North Carolina town of comparable population and budget scale offering the same municipal service mix including public safety, public works, and parks and recreation programming.
• Town of Sanford: A North Carolina municipal government operating a similar full-service municipal portfolio (police, fire, public works, parks and recreation, stormwater) at a comparable scale.
• Town of Garner: A Wake County, NC municipality providing matching municipal services including public works, stormwater management, police, and parks. Similar service portfolio and direct comparable in scale.
• Town of Holly Springs: A similarly-sized North Carolina municipal government providing the same suite of public works, police, fire, parks and recreation, and stormwater services to its residents. Comparable in scale and department structure to Hope Mills.
• Village of Pinehurst: A North Carolina municipal entity of comparable size providing identical public services including public safety, infrastructure maintenance, and parks to a small resident population.

Regional players

• City of Lumberton: A neighboring North Carolina municipal government in the southeastern region offering similar municipal services. Comparable in regional operating context but operates as a city rather than a town.

Others

• CivicPlus: The technology vendor that powers Hope Mills' website and civic engagement platform. Not a direct competitor, but the closest enabling technology partner and a peer in the municipal government software ecosystem.

Broad incumbents

• City of Fayetteville: The larger municipal government in the same Cumberland County jurisdiction. Provides the same core services at greater scale, serving as a broader incumbent peer and the county's primary municipal counterpart.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@TownofHopeMillsNC
• Facebookfacebook.com/hopemillsnc
• Instagramtownofhopemills.com/instagram
• Xx.com/townofhopemills
• LinkedInlinkedin.com/company/hope-mills-town-of

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Hope Mills