Carers in Hertfordshire

What Carers in Hertfordshire does

Carers in Hertfordshire is a registered charity (Charity No. 1085491, Company No. 4131036) founded in 1995 and headquartered at The Red House, 119 Fore Street, Hertford. It provides a free, comprehensive suite of support services for unpaid family and friend carers across Hertfordshire, England, irrespective of the cared-for person's age or condition. The organisation serves 45,000+ registered carers through phone helpline (01992 58 69 69), email, online tools, face-to-face engagement, and a network of 17 monthly Carer Support Hub Groups. Its core services include information and advice, the Carers Passport Discount Card, Keep in Touch wellbeing calls, mentoring, bereavement and emotional support, fundraising for breaks and respite, Carers Assessments guidance, and specialised programmes such as the Young Carers Service, Memory Support Hertfordshire, Admiral Dementia Nursing Service, and Community Navigators.

The technology stack is a non-specialised charity service-delivery platform: secure databases for case management, TFA Forms for event booking, email marketing and the twice-yearly Carewaves newsletter, plus a website resource hub at carersinherts.org.uk for factsheets, event listings, and self-service registration. There is no proprietary AI, no public API, and no mobile application; the model relies heavily on human helpline, volunteer-driven outreach, and partnerships.

The business model is a non-profit, fund-mix operating model. All services are free to end-users; income is drawn from three streams: individual donations and legacy giving (processed via JustGiving), local authority commissioning contracts (notably Hertfordshire County Council for young carers services and Carer's Assessments), and corporate/foundation partnerships (e.g., Charity-of-the-Year schemes, Garfield Weston Foundation). Delivery is executed both directly and through embedded partnerships with NHS trusts (Hertfordshire Partnership University NHS Foundation Trust), national charities (Dementia UK, Carers UK, Carers Trust), and other local VCS organisations (Age UK Hertfordshire, Alzheimer's Society, Crossroads Caring for Life, Care by Us).

Name

Carers in Hertfordshire

Legal name

Carers in Hertfordshire

Website

https://carersinherts.org.uk

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

51–100 employees

Short description

Carers in Hertfordshire is a registered UK charity that provides free information, advice, peer support, respite, and specialist services to 45,000-plus unpaid family and friend carers across Hertfordshire, funded through donations, local authority contracts, and corporate partnerships.

Ownership category

akta.pro rank

Product category

Social Care Services

NAICS

Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Caregiver Support, Coaching & Training (HLADALAG)

akta.pro secondary industries

Family Caregiver Coaching, Education & Support (HSABAIAI), Bereavement & Grief Support Services (Family Aftercare) (HSABAFAI)

Keywords

• Carer support services
• Unpaid carer advocacy
• Young carer programmes
• Dementia support services
• Peer support groups

Headquarters

HQ city

Hereford

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Revenue model

1. Donations and Fundraising: Individual donations through JustGiving platform, corporate donations, charity of the year partnerships, legacy giving, and in-memory donations. The organization runs regular fundraising campaigns and events.
2. Government Contracts: Partly funded by contracts with Hertfordshire County Council for young carers services and other commissioned services.
3. Corporate Partnerships: Corporate supporters including Charity of the Year partnerships, employer fundraising teams, and corporate donations from businesses across Hertfordshire.

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Carers in Hertfordshire is a registered charity (Charity No. 1085491) and limited company (Company No. 4131036) that delivers free information, advice, training, peer support, respite breaks, and bereavement support to unpaid family carers across Hertfordshire. Founded in 1995 and based in Hertford, the organisation runs county-wide services that include a helpline, hub meetings, mentoring, dementia-specific programmes, young carer support, and carer-voice advocacy.

Product overview

Carers in Hertfordshire provides a comprehensive suite of free support services for unpaid family and friend carers in Hertfordshire. The core offering centers on information, advice, and direct support services including the Carers Passport Discount Card for financial savings, Carer Support Hub Groups for peer connection, Keep in Touch wellbeing calls, and Mentoring services. Specialized programs include the Young Carers Service for under-18s, Memory Support Hertfordshire and Admiral Dementia Nursing Service for dementia-specific support, and the Community Navigators Service for general service navigation. The organization also delivers Carers Assessments guidance, bereavement support, and funded break opportunities through the Make a Difference for Carers scheme. All services are provided free of charge to carers.

Differentiator

Problem solved

Functional benefit

Brands

• Carers Passport: Discount card scheme for carers providing access to discounts and special offers from various retailers and service providers.
• Make a Difference for Carers
• Memory Support Hertfordshire
• Community Navigators Service
• Admiral Dementia Nursing Service
• Carewaves

Products and services

• Carer Helpline and Information Service

Named customers2 records

Segments4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

14 partnerships are on record, tiered core and minor.

• Hertfordshire County CouncilcoreStrategic or Co-development PartnerPrimary statutory partner for delivering carers' services. Contracted for young carers services and works jointly on the Carers Strategy for Hertfordshire 2022-2025. Coordinates Carer's Assessments through Adult Care Services.
• Hertfordshire and West Essex Integrated Care BoardcoreStrategic or Co-development PartnerCollaborates on improving carer satisfaction with NHS and social care services in the county. Worked together on the Hertfordshire Carers Strategy 2022-2025.
• Hertfordshire Partnership University NHS Foundation TrustcoreStrategic or Co-development PartnerDelivers Carer's Assessments for carers of people with mental health issues. Coordinates emergency plans for mental health patients. Provides access to Carer Handbook and support services.
• Memory Support HertfordshirecoreStrategic or Co-development PartnerCommunity dementia service led by Alzheimer's Society, Age UK Hertfordshire, and Hertfordshire County Council. Carers in Hertfordshire provides specialist support and database sharing within this partnership.
• Community Navigators ServicecoreStrategic or Co-development PartnerService led by Watford and Three Rivers Trust, delivered by Carers in Hertfordshire along with Age UK Hertfordshire, British Red Cross, Watford Housing Association, PoHWER, and Dacortium.
• Admiral Dementia Nursing ServicecoreStrategic or Co-development PartnerDelivered by Carers in Hertfordshire in partnership with Dementia UK, providing specialist dementia nurse support to carers.
• Crossroads Caring for LifecoreStrategic or Co-development PartnerDelivers the 'Helping you care' Carers Support and Breaks Service in Stevenage and North Herts areas, providing short-term support (6-8 weeks) for unpaid carers.
• Care by UscoreStrategic or Co-development PartnerDelivers the 'Helping you care' Carers Support and Breaks Service in Hertfordshire (outside Stevenage and North Herts), providing short-term support for unpaid carers.
• PoHWER (Advocacy Service)minorImplementation/ SI/ Consulting PartnerLeads the advocacy service with Carers in Hertfordshire hosting a specialist carers advocate. Uses specialist advocacy database.
• Carers TrustcoreStrategic or Co-development PartnerNational network member providing access to resources, best practices, and collective advocacy for carers across the UK.
• University of HertfordshireminorStrategic or Co-development PartnerEducational partner providing practical training opportunities for students and collaboration on carer awareness.
• Age UK HertfordshirecoreStrategic or Co-development PartnerPartner in Memory Support Hertfordshire service and collaborator on information sessions about paying for care.
• Carers UKcoreStrategic or Co-development PartnerNational charity leading the Carer Poverty Coalition and providing research, advocacy, and resources for carers. Carers in Hertfordshire participates in coalition campaigns.
• Dementia UKcoreStrategic or Co-development PartnerNational charity partnering on the Admiral Dementia Nursing Service delivered by Carers in Hertfordshire.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Carers UK: The UK national charity for unpaid carers, providing information, advice, advocacy, and campaigning. Directly comparable in target population (unpaid family/friend carers) and service mix (information/advice, benefits guidance, peer support), with Carers in Hertfordshire operating as a Carers UK partner coalition member.
• Dementia UK: National dementia charity that partners with Carers in Hertfordshire to deliver the Admiral Dementia Nursing Service locally. Comparable in the specialist dementia-carer support niche and in delivering nurse-led family carer advice.
• Carers Trust: National network of local carers charities of which Carers in Hertfordshire is a member. Directly comparable as a peer operating model — Carers in Hertfordshire effectively benchmarks against other Carers Trust network members in delivering local hub-based services.
• Independent Age: National charity providing information, advice, and support services to older people and their family carers. Comparable in target demographic (older adult unpaid carers) and free-of-charge information/advice delivery model.

Regional players

• Carers Leeds: Local charity supporting unpaid carers across Leeds with information, breaks, training, and Carer's Assessment support. Comparable as a city/region-level peer charity with a nearly identical service portfolio and free-of-charge delivery model.
• Carers Gloucestershire: Gloucestershire-based charity providing information, breaks, and training for unpaid carers. Comparable as another county-level peer organization of similar scale and service mix operating in a different UK county.
• Action for Carers Surrey: Regional charity delivering information, breaks, advocacy, and training services to unpaid carers across Surrey. Directly comparable as a similar-sized county-level carers charity with a parallel service mix and county council funding base.
• Tameside Carers Centre: Local authority-area charity supporting unpaid carers across Tameside with information, advocacy, training, and breaks. Comparable as a similar county/borough-level peer organization with a comparable funding and delivery model.
• Age UK Hertfordshire: Regional charity within Hertfordshire providing advice, information, and wellbeing services to older people. Comparable as a co-delivery partner (Community Navigators, Memory Support Hertfordshire) and as a similar-sized regional charity sharing the same commissioning relationships.

Broad incumbents

• Alzheimer's Society: Larger national dementia charity co-leading the Memory Support Hertfordshire service alongside Carers in Hertfordshire. Comparable as a broader dementia-care incumbent with overlapping information, support, and advocacy services for family carers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/CarersinHerts
• Facebookfacebook.com/carersinherts
• LinkedInlinkedin.com/company/carers-in-hertfordshire

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carers in Hertfordshire