Carers Leeds
Carers Leeds is a Leeds-based registered charity, founded in 1996, that provides free information, advice, emotional support, and practical guidance to unpaid adult and parent carers across the city, including condition- and demographic-specific services such as dementia, mental health, and young adult carer support.
- Company typePrivate
- Founded1996
- HeadquartersLeeds, United Kingdom
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Carers Leeds does
Carers Leeds is a registered charity (charity #1058706, company #3242065) and Company Limited by Guarantee, founded in 1996 and headquartered at Mabgate Mills in Leeds, UK. The organization provides information, guidance, emotional support, and practical assistance to unpaid adult and parent carers across the city of Leeds, operating with a headcount in the 11-50 range under CEO Claire Turner and Board Chair Hannah Bowers. Its service portfolio is delivered free of charge and is structured around direct support channels (telephone support line, webchat, email, callback request, online appointment booking via Calendly, and in-person office and community-venue appointments), condition-specific programmes (dementia, mental health, learning disability/neurodiversity, complex emotional needs, alcohol and substance misuse), demographic-specific services (parent carers, LGBTQ+ carers, young adult carers aged 16-25, ethnically diverse carers), and cross-cutting advice on finance, carers' rights, work, education, health, wellbeing, hospital support, emergency planning, and bereavement.
The technology layer is built entirely on standard, off-the-shelf SaaS rather than proprietary platforms: Charity Log CRM for case management, Microsoft 365 for internal productivity, LiveChat for real-time webchat, MailChimp for newsletter distribution, Zoom for virtual events, Canva for content creation, Eventbrite for event registration, and EE/Three SMS for text outreach. Distribution is community-led: a Hospital Carer Liaison embedded at Chapel Allerton Hospital (funded by Leeds Hospitals Charity), referrals from NHS hospitals and GP practices, employer and professional referral pathways, support groups and Carers Voice Gatherings across Leeds venues, multilingual printed resources (Arabic, Punjabi, Hindi, Romanian, Urdu, Polish), and a presence on Facebook, X, LinkedIn, and Instagram. All services are free to unpaid carers; the operating model is funded by charitable donations processed through the Local Giving platform, grants, and the Fundraising Regulator membership, with no commercial pricing model, paid tiers, or pay-per-service offering.
Carers Leeds firmographics
Firmographics- Name
- Carers Leeds
- Legal name
- Carers Leeds
- Website
- https://carersleeds.org.uk
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Carers Leeds is a Leeds-based registered charity, founded in 1996, that provides free information, advice, emotional support, and practical guidance to unpaid adult and parent carers across the city, including condition- and demographic-specific services such as dementia, mental health, and young adult carer support.
- Ownership category
- akta.pro rank
Carers Leeds industry classification
Industry- Product category
- Carer Support Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)
- SIC
- Services-Social Services (8300)
- akta.pro primary industry
- Family Caregiver Coaching, Education & Support (HSABAIAI)
- akta.pro secondary industry
- Caregiver Support, Coaching & Training (HLADALAG)
Keywords
Where Carers Leeds is headquartered
LocationHeadquarters
- HQ city
- Leeds
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Carers Leeds business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others
Revenue model
- Charitable Donations: The organization relies on donations from the public and institutional funders to sustain operations and provide free services to unpaid carers.
- Charity Log CRM: Uses Charity Log CRM database to store and manage carer information, track support interactions, and coordinate service delivery.
- Fundraising: Operates fundraising activities through Local Giving platform and is regulated by the Fundraising Regulator.
Go-to-market motion1 record
Distribution channels7 records
Marketing channels7 records
Carers Leeds product offering
Product offeringCore offering
Carers Leeds delivers free information, guidance, emotional support, and practical assistance to unpaid adult and parent carers across Leeds via multi-channel delivery (telephone support line, webchat, online appointment booking, email, callback, and in-person contact). Services span specialized advice on finance and carers' rights, work and education, health and wellbeing, condition-specific support (dementia, mental health, learning disability, neurodiversity, substance misuse), demographic-specific support (parent carers, LGBTQ+ carers, young adult carers 16-25, ethnically diverse communities), support groups and events, hospital liaison, and a Young Dementia Support Service delivered in partnership with Inspire North.
Product overview
Carers Leeds is a registered charity providing a unified suite of support services for unpaid carers across Leeds, not a technology product company. The core offering centers on direct support channels including a telephone support line, webchat service, appointment booking, callback requests, and email support. These connect to a network of specialized services including support groups and events, condition-specific support (dementia, mental health, learning disability), demographic-specific services (parent carers, LGBTQ+ carers, young adult carers aged 16-25), and practical guidance (finance/benefits, work/education, health/wellbeing). The organization also provides hospital liaison services and distributes multilingual resources. All services aim to help carers maintain their own wellbeing while continuing their caring roles.
Differentiator
Problem solved
Functional benefit
Products and services
- Telephone Support Line Direct telephone support line at 0113 380 4300 staffed Mon, Wed, Thu, Fri 9am-4:30pm and Tue 9am-6:30pm, providing free assistance to unpaid carers across Leeds.
- Webchat Service Real-time webchat support powered by LiveChat, available Monday to Wednesday between 9am and 4:30pm, enabling direct communication between unpaid carers and Carers Leeds team members.
- Appointment Booking Service Online scheduling via Calendly enabling unpaid carers to book appointments with Carers Leeds staff for online, phone or in-person meetings at convenient locations.
- Callback Request Service Online form allowing unpaid carers to request a callback from Carers Leeds support staff at a convenient time.
- Email Support Email-based support accessible at [email protected] for unpaid carer queries.
- Carer Support Groups and Events Regular peer-support groups including Dementia Carers Groups, Carers Voice Gatherings, Leeds 5 Carers Group, and Horsforth Carers Group, providing peer support and information sessions at venues across Leeds.
- Young Dementia Support Service Specialised support for carers of people diagnosed with dementia under age 65, delivered in partnership with Inspire North Young Dementia Leeds Hub, including one-to-one support, information groups, and flexible appointments at the Young Dementia Hub in Cottingley.
- Parent Carer Support Dedicated support services for parent carers of children with additional needs or disabilities, helping them navigate systems and access appropriate support.
- LGBTQ+ Carer Support Specialised support services for LGBTQ+ carers, providing inclusive and affirming care assistance.
- Young Adult Carer Support (16-25) Support services tailored for young adult carers aged 16-25 who provide unpaid care for family members, covering transitions, education, employment, and peer connections.
- Finance and Carers' Rights Advice Guidance on Carers Allowance, benefits, Carers Assessment, grants, breaks and discounts, Lasting Power of Attorney, Court of Protection, and will writing for unpaid carers in Leeds.
- Work and Education Support Support for unpaid carers regarding their rights at work, learning and development opportunities, job finding assistance, and studying support.
- Health and Wellbeing Services Services including self-care guidance, befriending, The Caring Kind Project, aids and adaptations, safeguarding support, hospital support, care home guidance, digital support, and bereavement support.
- Hospital Support Service Dedicated Hospital Carer Liaison service at Chapel Allerton Hospital, funded by Leeds Hospitals Charity, providing support to unpaid carers during hospital visits and admissions.
- Translated Multilingual Resources Multilingual support materials including flyers and posters in Arabic, Punjabi, Hindi, Romanian, Urdu and Polish to reach diverse communities of unpaid carers.
- Carers Leeds Newsletter Monthly email newsletter distributed via MailChimp, providing updates on news, events, support opportunities, and resources for unpaid carers and supporters.
Companies that use Carers Leeds
Customer profileSegments8 records
Ideal customer profiles1 record
Carers Leeds technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Carers Leeds partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- Inspire North Young Dementia Leeds HubcoreCarers Leeds works in partnership with Inspire North Young Dementia Leeds Hub to provide tailored one-to-one support for carers of people with young onset dementia (under 65). This partnership offers comprehensive support including discussing caring roles, health concerns, accessing services, and developing coping strategies.
- Leeds Hospitals CharitycoreFunding provided by Leeds Hospitals Charity has enabled Carers Leeds to place a dedicated Hospital Carer Liaison at Chapel Allerton Hospital, providing support to carers during hospital visits and admissions.
- Local GivingminorLocal Giving platform used for processing donations to support Carers Leeds operations and services.
- Charity LogcoreCharity Log CRM is used as the primary database for storing and managing carer records and support interactions.
- Microsoft 365coreMicrosoft 365 Cloud Productivity Suite (SharePoint, Excel, Word, Outlook) is used for internal operations, document management, email communication, and HR processes.
- MailChimpcoreMailChimp is used for email newsletter distribution and marketing communications to supporters and carers.
- LiveChatcoreLiveChat platform powers the webchat support service on the Carers Leeds website, enabling real-time communication with visitors.
- ZoomcoreZoom is used for hosting online events, support sessions, and virtual meetings with carers who prefer remote support.
- EventbriteminorEventbrite is used for event registration and ticket management for support groups, training, and events.
- Doing Good LeedsminorThird-party recruitment site used for advertising job and volunteer opportunities.
Scale indicators2 records
Recent moves6 records
Expansion highlights4 records
Carers Leeds competitors and assessment
Company assessmentOthers
- Together Leeds (Forum Central): Leeds-based third-sector infrastructure body representing health and care voluntary organizations. Comparable as a coordinating/ecosystem peer that channels commissioning influence and partnership opportunities relevant to Carers Leeds.
- Leeds City Council Adult Social Care: Statutory provider of adult social care assessments and services in Leeds. A key commissioning partner and potential substitute; comparable as the public-sector counterpart delivering parts of the carer assessment and support pathway.
Regional players
- Touchstone Leeds: Leeds-based mental health and wellbeing charity. Comparable on the mental health carer support segment Carers Leeds serves and as a fellow Leeds voluntary-sector organization competing for similar local authority and NHS funding.
- Age UK Leeds: Local Leeds-based charity serving older people, overlapping significantly on services for older unpaid carers and their cared-for relatives in the same geographic market as Carers Leeds.
- Carers Wakefield & District: Local charity supporting unpaid carers in Wakefield, a neighbouring West Yorkshire authority. Directly comparable as a sibling local carer support charity with a similar operational model and service mix to Carers Leeds.
Broad incumbents
- Contact (for families with disabled children): National UK charity supporting families with disabled children. Comparable on the parent carer segment that Carers Leeds serves, offering overlapping advice, benefits guidance, and emotional support for parent carers.
- Carers UK: National UK charity providing information, advice, and advocacy for unpaid carers. Comparable as a higher-visibility generalist operating in the same caregiver support category, competing for donor and corporate partnership share.
- Carers Trust: National UK network of local carer support charities. Directly comparable as the umbrella body to which Carers Leeds could plausibly affiliate, providing overlapping caregiver support services across the country.
- Mind: National UK mental health charity with local Mind associations across the country including Leeds. Comparable on mental health carer support and as a potential competitor for mental-health-focused grants in the Leeds catchment.
- Alzheimer's Society: National UK dementia charity providing services and advice for people affected by dementia, including dedicated carer support. Comparable on the dementia carer segment that Carers Leeds addresses through its dementia support services.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
Carers Leeds social profiles
Digital presenceCarers Leeds financial estimates
Financial estimateRevenue estimate
Valuation estimate
Carers Leeds leadership team
Management profileNumber of profiles
Profiles1 record
Carers Leeds funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Carers Leeds M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Carers Leeds
What does Carers Leeds do?
Carers Leeds delivers free information, guidance, emotional support, and practical assistance to unpaid adult and parent carers across Leeds via multi-channel delivery (telephone support line, webchat, online appointment booking, email, callback, and in-person contact). Services span specialized advice on finance and carers' rights, work and education, health and wellbeing, condition-specific support (dementia, mental health, learning disability, neurodiversity, substance misuse), demographic-specific support (parent carers, LGBTQ+ carers, young adult carers 16-25, ethnically diverse communities), support groups and events, hospital liaison, and a Young Dementia Support Service delivered in partnership with Inspire North.
Is Carers Leeds a public or private company?
Carers Leeds is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Carers Leeds founded?
Carers Leeds was founded in 1996. It employs 11 to 50 people.
Where is Carers Leeds based?
Carers Leeds is headquartered in Leeds, United Kingdom, in the Europe region.
How does Carers Leeds make money?
Three revenue lines are on record. Charitable Donations are the primary driver. The others are charity Log CRM and fundraising.
Who are Carers Leeds's main competitors?
Others on record are Together Leeds (Forum Central) and Leeds City Council Adult Social Care. Regional players are Touchstone Leeds, Age UK Leeds and Carers Wakefield & District. Broad incumbents are Contact (for families with disabled children), Carers UK, Carers Trust, Mind and Alzheimer's Society.
Does Carers Leeds have an API?
No public API is recorded for Carers Leeds.
What industry is Carers Leeds in?
Carers Leeds's product category is Carer Support Services. Its primary akta.pro industry code is HSABAIAI, Family Caregiver Coaching, Education & Support, with a secondary code of HLADALAG, Caregiver Support, Coaching & Training. Its NAICS code is 624120 and its SIC code is 8300.