ACTS

What ACTS does

ACTS (legal name: Acts İletişim ve Bilgi Teknolojileri) is an Istanbul-headquartered international voice carrier founded in 2014 that provides wholesale and retail telecommunications services to carrier customers globally. The company's core offering is international voice termination organized into three quality tiers — A Class (price-performance balanced wholesale routes), A+ Class (higher-quality retail routes), and A++ Class (CLI-guaranteed premium routes) — selected via what ACTS describes as an advanced engineering approach to route selection. Beyond voice termination, ACTS offers international SMS delivery, Direct Inward Dialing (DID) number services, custom and standard software solutions for telecom operators, and a Conversational AI product for customer service automation.

Underlying technology includes standard carrier infrastructure — SS7 gateways, Session Border Controllers, and IP phones — which ACTS both operates and distributes as an authorized reseller of the DINSTAR brand. The company is privately held, led by Director Burak Halaç, and operates as a small (11-50 employee) firm from the Buyaka 2 business complex in Ümraniye/İstanbul.

Revenue is generated through a mix of usage-based billing (international voice termination per minute, SMS per message), subscription recurring revenue (DID numbers), one-time licensing (software), and hardware sales (DINSTAR distribution). Go-to-market is sales-led and direct, with relationship-driven carrier engagement via dedicated [email protected] and [email protected] channels; pricing is quote-based and not publicly disclosed, varying by destination, volume, and service tier. Customer segments include wholesale telecom carriers, retail carriers, premium-quality carriers, and businesses requiring SMS or DID infrastructure.

Name

ACTS

Legal name

Acts İletişim ve Bilgi Teknolojileri

Website

https://actstel.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

ACTS is an Istanbul-headquartered international voice carrier founded in 2014 that provides tiered voice termination, SMS, DID, software, DINSTAR hardware distribution, and conversational AI services to wholesale and retail telecom carriers globally.

Ownership category

akta.pro rank

Headquarters

HQ city

Umraniye

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Supply Chain, Marketing or Sales

Revenue model

1. International Voice Termination Services: Revenue generated from providing international voice call termination services across multiple quality tiers (A Class, A+ Class, A++ Class) to wholesale and retail carriers globally. Services are priced based on route quality and destination.
2. International SMS Services: Revenue from facilitating swift and reliable SMS delivery worldwide, charging based on message volume or destination.
3. DID (Direct Inward Dialing) Services: Revenue from providing DID numbers enabling direct inward calling, streamlining communication processes for businesses.
4. Software Solutions: Revenue from standard and customisable software solutions for telecom companies internationally, including communication platforms and custom applications.
5. Hardware Sales and Distribution: Revenue from distribution of telecom hardware including SS7 gateways, Session Border Controllers, and IP phones through authorized distributor relationship with DINSTAR brand.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels1 record

Core offering

ACTS is an international voice carrier providing tiered voice termination services (A Class, A+ Class, A++ Class) to wholesale and retail telecom carriers, along with international SMS delivery, Direct Inward Dialing (DID) numbers, custom software solutions for telecom operators, telecom hardware distribution (SS7 gateways, Session Border Controllers, IP phones via DINSTAR partnership), and conversational AI-powered customer service systems.

Product overview

ACTS is an international voice carrier company offering a comprehensive telecommunications portfolio organized into three service tiers (A CLASS, A+ CLASS, and A++ CLASS) based on quality levels, alongside international wholesale/retail services, SMS delivery, and DID services. The company also provides software solutions ranging from communication platforms to custom applications, and hardware products including SS7 gateways, Session Border Controllers, and IP phones through a DINSTAR brand partnership. The offering is complemented by Conversational AI Solutions for customer service automation. The portfolio is unified by an advanced engineering approach that selects the most stable and reliable networks and routes.

Differentiator

Problem solved

Functional benefit

Brands

• A CLASS: Telecom service class offering optimum quality routes with sustainable balance between price and high performance, suitable for wholesale businesses.
• A+ CLASS
• A++ CLASS

Products and services

• A CLASS Telecom Services
• A+ CLASS Telecom Services
• A++ CLASS Telecom Services
• International Wholesale/Retail Services
• International SMS Services
• DID (Direct Inward Dialing) Services
• Software Services
• Hardware Products
• Conversational AI Solutions

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature4 records

Partnerships

One partnership is on record.

• DINSTARcoreChannel Partner/ Reseller/ DistributorACTS is an authorized distributor of DINSTAR brand telecom hardware. Through this collaboration, ACTS distributes SS7 gateways, Session Border Controllers, and IP phones that guarantee reliable connections, superior voice quality, and seamless integration. The partnership enables ACTS to offer comprehensive hardware solutions alongside their telecom services.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Plivo: Cloud communications platform providing voice, SMS, and DID services via API — a broader CPaaS incumbent with overlapping voice/SMS/DID capabilities, though more enterprise/retail-facing than ACTS's wholesale focus.
• Twilio: Cloud communications platform offering programmable voice, SMS, and AI services globally — a scaled CPaaS incumbent whose voice/SMS/AI product set overlaps directly with ACTS's portfolio, though at much larger enterprise scale.
• Sinch: Global CPaaS leader with voice, SMS, and conversational AI offerings serving both wholesale carriers and enterprise customers — broader in scale and product breadth but directly comparable in voice/SMS/AI service categories.

Emerging players

• Voxbone (Bandwidth): International DID and cloud communications provider (now part of Bandwidth) offering global virtual numbers and voice services — an emerging specialist peer in the DID/voice segment overlapping with ACTS's DID and voice offerings.

Direct peers

• BICS: One of the world's largest wholesale international voice and SMS carriers, headquartered in Belgium, serving operators globally with voice termination, messaging, and roaming services — directly overlapping with ACTS's core carrier business.
• Telnyx: Network operator offering wholesale and retail voice termination, SMS, DID, and private global IP backbone — comparable to ACTS's bundled voice/SMS/DID carrier portfolio with tiered quality options.
• iBasis: Wholesale international voice carrier providing A-Z voice termination, signaling, and messaging to operators worldwide — a direct functional peer in the wholesale voice termination space.
• 46 Labs: Specialist wholesale voice carrier offering termination, origination, and enhanced services to telecom operators — a niche peer comparable to ACTS in business model and customer base.
• IDT Corporation: US-headquartered international voice termination and wholesale carrier with tiered service quality offerings to wholesale and retail telecom customers — directly comparable to ACTS's A/A+/A++ Class model.

Others

• DINSTAR: Telecom hardware manufacturer whose products (SS7 gateways, SBCs, IP phones) ACTS distributes as an authorized partner — a supplier/partner relationship rather than direct competitor, but directly relevant to ACTS's hardware revenue line.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/acts_telecom
• LinkedInlinkedin.com/company/acts-telecom

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ACTS