CareColLabo

What CareColLabo does

CareColLabo Inc. (ケアコラボ株式会社) is a privately-held Japanese SaaS company headquartered in Setagaya, Tokyo, that operates a cloud-based care record management system (ケアコラボ) accessed via smartphone, tablet, and PC web browsers. The platform centralizes daily care documentation — including photo and video records, text notes, shift-handoff (申し送り) information, care plans, and service-user profiles — into a unified timeline and adds a differentiating family-sharing module that lets care staff communicate daily life moments to residents' families in a newsletter-like format, with comment and reaction features on both sides. Customers are predominantly Japanese care operators, primarily small-to-mid-sized facilities across three verticals: elderly care (nursing homes, dementia group homes, day services), disability welfare services, and childcare / after-school daycare. The company monetizes via a tiered per-seat monthly subscription: a flat ¥8,800/month covers up to 10 staff accounts and ¥880/month is charged per additional account, with a 10-account minimum, a 2-month free trial, no contract duration, and billing through NP掛け払い. Go-to-market is sales-led via the company's own website (free trial, free consultation, downloadable collateral), supplemented by trade-show presence at CareTEX and other care-industry events, webinars, and a recurring ラボCafe online user-community meeting that doubles as a peer-referral channel. Native integrations with LINE WORKS and Chatwork extend the platform into Japanese business messaging, while the company's selection for the Digitalization/AI Introduction Subsidy 2026 anchors a government-supported adoption narrative. The company is led by Representative Director Fujiwara Shiro (藤原士朗) and operates as an independent private corporation with no disclosed external institutional investment.

Name

CareColLabo

Legal name

ケアコラボ株式会社

Website

https://page.carecollabo.jp

Company type

Private

Founded year

2015

Operating status

Operating

Short description

CareColLabo (ケアコラボ株式会社) is a Tokyo-based SaaS company offering a cloud care-record management system for Japanese elderly care, disability services, and childcare providers, monetized via per-seat monthly subscriptions with a 2-month free trial.

Ownership category

akta.pro rank

Product category

Care Management Software (Elderly/Disability/Childcare SaaS)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)

akta.pro secondary industries

Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB), Care Management & Care Coordination (Home & Community-Based) (HLAFAEAL)

Keywords

• Care record software
• Elderly care SaaS
• Shift handoff system
• Care documentation app
• Welfare facility software

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription - Care Record System: Monthly subscription fee billed per staff account. Pricing is tiered with a flat rate for up to 10 users and per-account pricing above that threshold. Billing is monthly with account counting on the 15th of each month. Payment is via account transfer through NP Kakebarai (NP掛け払い) service.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

CareColLabo sells a cloud-based care record management SaaS that lets care workers record, share, and comment on residents' daily care moments via smartphones, tablets, or PCs using photos, videos, and text. The platform consolidates shift handoffs, service-user information, care plans, and family communications into a single timeline, and is used by elderly care, disability welfare, and childcare providers in Japan.

Product overview

CareColLabo offers a single unified cloud-based care record management system. The platform is accessed via smartphone, tablet, and PC through a web application. Key functional modules include: photo/video recording for care documentation, record completeness checking to prevent missing entries, shift handoff (申し送り) sharing, centralized resident/client information management, daily routine-based recording, and care plan creation and sharing. The system supports care, disability, and childcare service types and includes family sharing functionality.

Differentiator

Problem solved

Functional benefit

Products and services

• CareCollabo (ケアコラボ) Cloud-based smartphone, tablet, and PC care record management SaaS for Japanese elderly care, disability welfare, and childcare providers. It centralizes photo, video, and text-based daily care records, shift handoffs, service-user information, care plans, and family communications on a per-resident timeline with comments and reactions. Sold as a per-seat monthly subscription with a 2-month free trial, no setup fee, and no contract duration commitment.

Quantifiable outcome

• Overtime work reduced by approximately 50% after transitioning from paper-based records to CareColLabo.
• +5 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature8 records

Partnerships

One partnership is on record.

• CareTEX (Care and Nursing TEXT) OrganizersminorGTM or Marketing PartnerCareColLabo participates as an exhibitor at CareTEX events held across Japan (Fukuoka, Nagoya, Sendai, Osaka). CareTEX is a leading trade show for the elder care and nursing industry, providing a platform for CareColLabo to demonstrate its platform to care service providers. The company has exhibited at multiple CareTEX events since at least 2019.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• NTT Data: NTT Data is a global IT services vendor with a meaningful Japanese healthcare practice, including EHR and care infrastructure deployments. It competes in the same institutional healthcare IT procurement context, though it is far broader than CareColLabo.
• Fujitsu: Fujitsu is a major Japanese IT vendor whose HOPE/EGMAIN hospital and care information systems are widely deployed across Japanese care facilities. While much broader than CareColLabo, Fujitsu competes in the same care IT purchasing decisions, especially at larger hospital-affiliated facilities.
• NEC: NEC is a major Japanese IT vendor with a healthcare IT portfolio that includes EMR and care facility solutions. Although its platform is much broader than CareColLabo's, it competes in the same Japanese care-facility procurement processes.
• Otsuka Shokai: Otsuka Shokai is a large Japanese enterprise IT distributor with a healthcare SaaS portfolio that includes care and welfare solutions. It competes for the same Japanese care-facility IT budget, but its offerings span a much wider enterprise IT catalog.

Direct peers

• Welmo: Welmo is a Japanese care-tech startup offering AI-powered care planning and operational support for nursing care providers. It overlaps with CareColLabo in serving Japan's elderly care facilities, with a more recent focus on AI-driven planning.
• Kanamic Network: Kanamic Network is a Japanese cloud SaaS provider focused on nursing care, disability support, and childcare operations. Its platform spans care records, billing, and care management — directly comparable to CareColLabo's vertical and product breadth.
• eWeLL: eWeLL operates a cloud-based platform for visiting nursing and home care providers, with a strong focus on operational efficiency and reimbursement workflows. It is a direct competitor for care provider SaaS, particularly in the home-visit portion of CareColLabo's served market.

Others

• Welby: Welby provides a patient self-management platform for chronic conditions in Japan, with apps used by individuals and providers. While not a direct competitor in care record management, it is adjacent in the Japanese care/welfare digital health ecosystem.
• Nihon Kohden: Nihon Kohden is a Japanese medical device and healthcare IT company with solutions in patient monitoring and clinical information systems. It is adjacent rather than direct, but its enterprise healthcare IT footprint overlaps with CareColLabo's institutional buyer base.

Emerging players

• Infocom: Infocom provides healthcare IT solutions including care management and welfare services software in Japan. While its portfolio is broader than CareColLabo, its healthcare division serves some of the same care-provider customers and competes for similar digital transformation budgets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CareColLabo