The Plumbing and Electrical Doctor

What The Plumbing and Electrical Doctor does

The Plumbing and Electrical Doctor is a privately held, family-owned plumbing and electrical contracting business headquartered at 12 Metro Court, Gateshead NSW 2290, Australia, with an additional branch in Canberra. Founded in the early 1980s as The Plumbing Doctor in Canberra, the company expanded into electrical services in the early 2000s under Joe Evers' leadership and rebranded to its current name. It serves primarily residential homeowners across six Australian regions — Newcastle, Hunter Valley, Central Coast, Lake Macquarie, Port Stephens, and Canberra — with a secondary small-business commercial segment.

The company's core offerings span four service categories: blocked drains (clearing, relining, replacement, and CCTV camera inspections); plumbing (24/7 emergency work, burst pipe repair, gas fitting, renovations, leaking taps); hot water systems (electric, gas, solar, and heat pump installation and repair, covering brands including Rheem, Dux, Rinnai, Thermann, Aquamax, Evoheat, Apricus, Vulcan, Bosch, and Zip); and electrical (switchboard upgrades, lighting, smoke alarms, house rewires, and home automation). Service delivery relies on a deployed workforce of over 40 licensed tradies using field-service management processes and advanced diagnostic equipment, with CCTV drain cameras, high-pressure water jetters, electric eel machines, and trenchless no-dig pipe repair technology forming the technical backbone.

The business model is transactional service-based: revenue is generated from one-time fixed-fee service calls and repairs (drain clearing from A$99), hardware sales and installation of equipment such as hot water systems, and emergency/after-hours work billed at premium rates. Pricing is quoted per job rather than hourly, supported by a lifetime workmanship guarantee and price-matching on competitor written quotes. Customer acquisition runs through a 24/7 hotline (13 10 91), website online booking, email contact, social media channels (Facebook, Twitter, LinkedIn, YouTube, Instagram), and referral networks — the latter reinforced by eight consecutive Word of Mouth Service Awards from 2015 to 2022 and a 4.4/5 rating across 441 reviews.

Name

The Plumbing and Electrical Doctor

Legal name

The Plumbing and Electrical Doctor

Website

https://plumbingandelectrical.net.au

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

51–100 employees

Short description

The Plumbing and Electrical Doctor is a family-owned Australian plumbing and electrical contractor serving residential homeowners and small businesses across six regions in NSW and ACT with over 40 licensed tradies, offering drain, plumbing, hot water, and electrical services on a fixed-per-job pricing model.

Ownership category

akta.pro rank

Product category

Plumbing and Electrical Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Electrical Work (1731), Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Residential Plumbing Fixture Installation & Repair (HSAOAAAA)

akta.pro secondary industries

Pipe Installation, Repair & Repiping (HSAOAAAB), Leak Detection & Pipe Repair (HSAOAAAC), Plumbing Inspection, Preventive Maintenance & Code Compliance (HSAOAAAI)

Keywords

• Plumbing services
• Electrical services
• Drain clearing
• Hot water systems
• Emergency plumbing

Headquarters

HQ city

Lake Macquarie Shire

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Service Calls and Repairs: One-time fees for plumbing and electrical service calls, repairs, and installations. Pricing is fixed rate per job, not hourly. Includes drain clearing starting from $99, general plumbing and electrical repairs.
2. Equipment Installation and Replacement: Sales and installation of hot water systems, electrical equipment, and plumbing fixtures. New hot water systems available with $100 discount promotions.
3. Emergency and After-Hours Services: 24/7 emergency plumbing and electrical services available including weekends and public holidays.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

The Plumbing and Electrical Doctor is a licensed trade services contractor that delivers plumbing, electrical, hot water system, and blocked drain services to residential homeowners and small commercial customers across six regions in New South Wales and the Australian Capital Territory. Services include drain clearing and no-dig pipe repair, emergency plumbing, gas fitting, hot water system installation and replacement (electric, gas, solar, heat pump), and electrical work such as switchboard upgrades, rewires, lighting, and home automation, dispatched on a 24/7 basis with fixed per-job pricing.

Product overview

The Plumbing and Electrical Doctor is a service-based plumbing and electrical contracting business, not a software product company. The company offers four core service categories: (1) Blocked Drains – covering drain clearing, relining/patching, replacement, and CCTV inspections; (2) Plumbing – including emergency plumbing, burst pipe repair, leaking taps, gas fitting, and renovations; (3) Hot Water Systems – covering installation, repair, and replacement of electric, gas, solar, and heat pump systems from brands including Rheem, Dux, Rinnai, Thermann, Aquamax, Evoheat, Apricus, Vulcan, Bosch, and Zip; and (4) Electrical – including switchboard upgrades, power points, lighting, ceiling fans, smoke alarms, house rewires, safety devices, and home automation. The company operates across Newcastle, Canberra, Central Coast, Hunter Valley, Lake Macquarie, and Port Stephens in NSW and ACT, with over 40 licensed tradies. Services are offered 24/7 with upfront fixed pricing and lifetime workmanship guarantees.

Differentiator

Problem solved

Functional benefit

Products and services

• Blocked Drains Service Drain clearing, relining/patching, and replacement services for residential and commercial properties, using CCTV drain camera inspections and water jetter/electric eel equipment to clear blockages caused by tree roots, grease, food waste, and other obstructions.
• Plumbing Services General plumbing services including 24/7 emergency plumbing, burst pipe repair, leaking tap repair, gas fitting, and renovations for residential and commercial properties.
• Hot Water Systems Installation, repair, and replacement of hot water systems including electric, gas, solar, and heat pump units across brands such as Rheem, Dux, Rinnai, Thermann, Aquamax, Evoheat, Apricus, Vulcan, Bosch, and Zip, supplied and fitted for residential and commercial customers.
• Electrical Services Electrical contracting for residential and commercial properties, including switchboard upgrades, power point and switch installs, lighting, ceiling fans, smoke alarms, house rewires, safety devices and switches, surge protection, and home automation such as C-Bus systems.

Quantifiable outcome

• 4.4/5 star average rating across 441 reviews

Named customers7 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core.

• RheemcoreTechnology or IntegrationHot water system brand partner - installs and supplies Rheem hot water systems including solar, heat pump, and gas systems
• DuxcoreTechnology or IntegrationHot water system brand partner for Dux products
• RinnaicoreTechnology or IntegrationHot water system brand partner for Rinnai products including continuous flow gas systems
• ThermanncoreTechnology or IntegrationHot water system brand partner for Thermann products
• Word of MouthcoreGTM or Marketing PartnerReview platform partner - won consecutive service awards from Word of Mouth 2015-2022 demonstrating strong customer satisfaction tracking

Scale indicators5 records

Recent moves8 records

Expansion highlights4 records

Others

• Rinnai Australia: Manufacturer and supplier of hot water, gas, and HVAC products and a current brand partner of TPED. Listed here as an adjacent ecosystem participant enabling TPED's hot water installation revenue line.
• ServiceM8: Australia/NZ-headquartered field service management software for trades businesses. Enables but does not directly compete with TPED; relevant as the technology stack many regional Australian plumbing contractors run on.
• Rheem Australia: Major Australian manufacturer of hot water systems (electric, gas, solar, heat pump) and a core TPED brand partner. Adjacent ecosystem participant whose product roadmap and rebate programs directly shape TPED's hot water revenue line.

Direct peers

• Jim's Plumbing: Part of the Jim's Group franchise network; provides residential and commercial plumbing, drainage, gas fitting, and hot water services across Australia. Closely comparable business model and customer profile to TPED.
• Service Today: National Australian plumbing, electrical, and hot water service franchise offering 24/7 emergency response with similar fixed-price and lifetime-guarantee positioning. Directly comparable in offering, customer base (residential), and cross-trade bundle model.
• Metropolitan Plumbing: Large Australian residential plumbing and gas fitting franchise with nationwide coverage, fixed upfront pricing, and emergency response. Overlaps directly with TPED on plumbing, hot water, and drain services in the residential SMB/homeowner segment.

Broad incumbents

• Mr. Rooter Plumbing: Large US-based residential and commercial plumbing franchise network offering drain cleaning, plumbing repair, and similar services. Broad incumbent reference point for franchise-based plumbing service operating model.
• Reece Limited: ASX-listed dominant Australian distributor of plumbing, bathroom, HVAC, and waterworks products. Not a direct service competitor but a broad incumbent whose products flow through TPED's installations; comparable industry footprint and customer overlap.

Emerging players

• Oneflare: Australian online marketplace for local services including plumbing and electrical. Comparable as an emerging channel that competes for residential customer lead flow in TPED's operating regions.
• Hipages Group: ASX-listed Australian tradie marketplace connecting homeowners with plumbers, electricians, and other tradies. Competes indirectly with TPED for residential lead generation and could either be a channel partner or a competitive threat depending on integration.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/theplumbing_doc
• YouTubeyoutube.com/user/Plumbingdoctor123
• Facebookfacebook.com/plumbingandelectricaldr
• LinkedInlinkedin.com/company/plumbing-doctor
• Instagraminstagram.com/plumbingandelectricaldr

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Plumbing and Electrical Doctor