What VPT does

VPT S.A. is a privately held Chilean software company founded in 2001 in Santiago, operating across Chile, Colombia, and Peru. The company develops and sells the VigilantOne™ suite, a multiplatform set of IT solutions organized into three integrated product lines: (i) Voice Interfaces, comprising IVR (supporting DTMF, ASR-driven voice transcription, and dialogue modalities), voice biometrics for caller identity validation, call recorders for transaction archival and dispute resolution, and autodialers capable of playing pre-recorded or TTS-synthesized messages; (ii) e-CEM™ (Electronic Channel Customer Experience Measurement), an automated tool that emulates web and telephone user behavior to monitor network, communications, Internet, and application availability from the end-customer perspective; and (iii) Tools for Management Control, providing real-time exception notifications, balanced scorecard dashboards, and automated reporting across financial, customer, internal-process, and growth perspectives.

The company's commercial model is sales-led and enterprise-focused. VPT targets medium-sized and large organizations with custom-quote, "Get Your Quote" engagement rather than self-service or product-led growth, indicating enterprise software licensing or subscription contracts of varying size. Customers span multiple verticals including telecommunications (Movistar, Telefonica, Entel, VTR, Chilquinta, Amdocs, Sixbell), mining (Antofagasta Minerals, AZA), retail (Falabella Call Center, Casa Ideas), financial services and insurance (Banco Estado, Sura), and BPO (Atento, e-Contact, J2 Global). The buyer profile is administrators, leaders, and decision makers responsible for electronic-channel and contact-center operations. No public funding, no revenue disclosure, and a small headcount of 11-50 employees suggest a privately financed, organically grown niche vendor whose economic profile cannot be reliably triangulated from public sources.

Name

VPT

Legal name

VPT S.A.

Website

https://vptsa.cl

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

VPT S.A. is a Chilean software company that provides the VigilantOne™ suite of voice interface, electronic channel experience measurement, and management control solutions for medium and large enterprises across Chile, Colombia, and Peru, serving telecommunications, mining, retail, financial services, and BPO customers.

Ownership category

akta.pro rank

Product category

Customer Experience Management Software

NAICS

Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Marketing Technology, AdTech & MarTech Services (BPAFAAAN)

Keywords

• Voice interface solutions
• Customer experience measurement
• Call center technology
• Network monitoring tools
• Management control software

Headquarters

HQ city

Brooklyn

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. VigilantOne™ Software Solutions: VPT S.A. generates revenue through the sale of its VigilantOne™ suite of technological solutions which includes voice interfaces (IVR, voice biometrics, recorders, autodialers), e-CEM™ measurement tools, and management control tools. The company targets medium and large organizations with enterprise software solutions. Based on the sales-led go-to-market motion with custom quote requests, revenue appears to be generated through enterprise software licensing and/or subscription models tailored to customer requirements.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

VPT S.A. sells the VigilantOne™ multiplatform IT suite, a set of technological solutions for medium and large organizations. The suite comprises three product lines: Voice Interfaces (IVR, voice biometrics, recorders, and autodialers), e-CEM™ for electronic channel Customer Experience Measurement, and Tools for Management Control (real-time notification, balanced scorecard dashboards, and automated reporting). The offering is sold to administrators, leaders, and decision makers in industries including mining, retail, telecommunications, and financial services in Chile, Colombia, and Peru.

Product overview

VPT S.A. offers the VigilantOne™ suite, a multiplatform set of IT solutions consisting of three integrated product lines: Voice Interfaces (IVR, Voice Biometrics, Recorders, Autodialers), e-CEM™ for Electronic Channel Customer Experience Measurement, and Tools for Management Control. These solutions work together to serve administrators, leaders, and decision makers in electronic channel processes across mining, retail, telecommunications, and network operator sectors in Latin America.

Differentiator

Problem solved

Functional benefit

Brands

• VigilantOne: Multiplatform suite of IT solutions for optimization, design, development, and management control in voice interfaces, electronic channel customer experience measurement, and tools for management control.
• e-CEM

Products and services

• VigilantOne™ Suite Multiplatform IT solution suite offering tools for optimization, design, development, and management control across voice interfaces, electronic channel customer experience measurement, and management control. Serves medium-sized and large organizations with remote electronic channels.
• IVR (Interactive Voice Response) Voice interface technology that optimizes the use of call and contact center platforms through DTMF tone interaction, ASR (automatic speech recognition) dialogues, or voice transcription.
• Voice Biometrics System that validates the identity of persons on phone calls using voice recognition as a biometric test, achieving near-absolute certainty levels.
• Recorders Telephone transaction recording, saving, and archiving system that improves service quality, enables dispute resolution, and detects recurring agent transaction problems.
• Autodialers Automated calling system that plays pre-recorded or TTS voice messages with optional background music, and can route answered calls to call center executives.
• e-CEM™ (Electronic Channel Customer Experience Measurement) Automated system for measuring and monitoring network, communications, and Internet services, as well as applications. Emulates web or telephone users to measure usability experience in remote electronic channels.
• Management Control Tools Tools for controlling organization's key processes including real-time notification via email/telephone, balanced scorecard dashboards, and automated reporting with financial, customer, internal process, and growth perspectives.
• Software and Hardware Monitoring Solution Software and hardware monitoring solution with an innovative notification system featuring automatic escalation in case of faults.

Quantifiable outcome

• Voice biometric validation reaches almost absolute levels of certainty for identity verification

Named customers17 records

Segments6 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature6 records

Scale indicators3 records

Recent moves3 records

Expansion highlights3 records

Direct peers

• Verint Systems: Specializes in voice/speech analytics, workforce engagement, and CX measurement — directly comparable to VPT's e-CEM™ experience measurement and management-control modules. Verint targets similar enterprise and BPO buyers globally and in Latin America.
• NICE: Provider of contact center, voice recording, interaction analytics, and CX solutions closely overlapping VPT's voice interfaces, recorders, and management-control offerings. NICE is a frequent incumbent at large telcos and BPOs that VPT also serves.
• 8x8: Cloud communications and contact center provider with bundled voice, recording, analytics, and management dashboards — a cloud-native alternative to VPT's integrated suite for mid and large enterprises.
• Nuance Communications: Now part of Microsoft, Nuance is a global leader in voice biometrics, ASR, and conversational AI for enterprise IVR and authentication. It directly competes with VPT's voice biometrics and IVR modules in regulated industries such as banking and telecom.
• Avaya: Legacy and cloud contact center vendor with IVR, ACD, recording, and autodialer capabilities that overlap with VPT's voice interface module. Avaya has deep installed bases across LatAm telcos and enterprises that compete for similar budgets.
• Five9: Cloud CCaaS provider offering IVR, outbound dialers, recording, and CX analytics — competing with VPT for mid/large enterprise voice and digital-channel engagement workloads as buyers migrate to cloud contact center platforms.
• Genesys: Global leader in cloud contact center and CX orchestration, offering IVR, voice biometrics, recording, and analytics modules that directly overlap VPT's VigilantOne voice interface and CX measurement stack. Genesys competes for the same telco, BPO, and enterprise buyers in Latin America.
• Alvaria (formerly Aspect Software): Contact center vendor with outbound dialing, IVR, workforce engagement, and compliance recording — overlapping with VPT's autodialer, recorder, and management-control modules, particularly in BPO and telco segments.
• Pindrop: Voice biometrics and fraud-detection vendor for call centers that competes with VPT's voice biometrics module in the financial services and telecom verticals where VPT already has customers such as Banco Estado and Telefonica.

Broad incumbents

• Cisco (Webex Contact Center): Broad incumbent offering Webex Contact Center with IVR, recording, and analytics as part of a much larger collaboration and networking portfolio. Cisco competes with VPT for enterprise and telco buyers but does not specialize exclusively in VPT's voice/CX measurement niche.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/vptsa
• Facebookfacebook.com/vptsa
• LinkedInlinkedin.com/company/vpt-sa

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VPT