Village of Northbrook

What Village of Northbrook does

The Village of Northbrook is a statutory municipal government incorporated in 1901 and headquartered at 1225 Cedar Lane in Northbrook, Illinois, serving a population of more than 35,000 residents in Cook County. It discharges the full municipal mandate — public safety (a Police Department of 66 sworn officers plus 31 civilian staff on a ~$20M operating budget and a Fire Department led by Fire Chief David Schweihs), water and sewer utilities, planning and zoning, permitting and code enforcement, public works, senior and community services, snow and refuse collection, and affordable housing programs — through Village Hall, the Police Station at 1401 Landwehr Road, the Public Works yard, the DPS Permit Center, the Cashier's Desk, and a unified digital front door at northbrook.il.us.

The operating platform is built on the CivicPlus CivicEngage content management system, with modular add-ons including the WaterSmart customer portal for water usage tracking and leak alerts, GoNorthbrook service-request intake, a calendar and meeting management system, an emergency alert system, online permitting and licensing, the Northbrook Voice e-newsletter, and Section 508/WCAG 2.0 accessibility features. Operational data layers include an Automated Water Meter reading program, GIS mapping and property/engineering datasets, and the upcoming consolidation of ~9.5 acres at 3460 Dundee Road and Reds Garden Center to house a new Police Station and Fire Station Headquarters.

Revenue is raised non-commercially through statutory municipal mechanisms: recurring property taxes as the general-fund base, recurring water and sewer user fees (including a $100/month manual-meter surcharge kicking in after July 31, 2026), transactional licenses and permits (building, business, vehicle sticker, alarm, special event), and a share of local sales tax from in-Village commerce, supplemented by intergovernmental grants such as the $3.504M federal Surface Transportation Program award and $250,000 Cook County Invest in Cook grant funding the $5.029M Shermer Road Corridor Improvements project. Governance is delivered through an elected Village President (Kathryn Ciesla) and Board of Trustees, with day-to-day operations led by Village Manager Cara Pavlicek, Deputy Village Manager Jim Hawkins, CFO Steve Drazner, CIO Lori Baker, and Directors of Public Works (Kelly Hamill) and Development & Planning Services (Amy McEwan), executing against the Village's first Five-Year Strategic Plan adopted May 26, 2026.

Name

Village of Northbrook

Legal name

Village of Northbrook

Website

https://northbrook.il.us

Company type

Private

Founded year

1901

Operating status

Operating

Headcount range

101–250 employees

Short description

The Village of Northbrook is a statutory municipal government incorporated in 1901 and headquartered at 1225 Cedar Lane in Northbrook, Illinois, serving more than 35,000 residents with public safety, water and sewer utilities, permitting, planning, public works, senior services, and affordable housing programs, operated through Village Hall, the Police and Fire Departments, and a CivicPlus-powered digital services portal.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Urban Planning and Community and Rural Development (92512), Administration of Housing Programs, Urban Planning, and Community Development (925), Civic and Social Organizations (81341)

SIC

Electric, Gas & Sanitary Services (4900), Services-Social Services (8300)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Economic Development & Business Licensing (Local) (BPAIACAN), State/Provincial Housing, Urban/Regional Planning & Community Development (BPAIABAM)

Keywords

• Municipal government services
• Public safety administration
• Water and sewer utilities
• Building permits and licensing
• Community development services

Headquarters

HQ city

Northbrook

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Supply Chain, Technology or R&D, Others

Revenue model

1. Property Taxes: Primary revenue source for general municipal operations and services
2. Utility Fees: Water and sewer billing services, including manual meter fees for customers who delay automated meter installation
3. Licenses and Permits: Building permits, business licenses, vehicle stickers, alarm permits, special event permits, and various other municipal licenses
4. Sales Tax Revenue: Local sales tax generated by businesses within the Village, with economic incentives offered to qualifying businesses

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels9 records

Core offering

The Village of Northbrook is a municipal government that provides essential public services to its residents and businesses. Its core offerings include police and fire protection, water and sewer utilities, building permits and business licensing, planning and zoning, code enforcement, snow removal, recycling, public works, and senior and community services. It also operates an integrated digital services platform on the CivicPlus CivicEngage website where residents can pay bills, submit service requests, view meeting calendars, sign up for emergency alerts, and apply for licenses and permits online.

Product overview

The Village of Northbrook operates a unified digital services platform built on the CivicPlus CivicEngage content management system. The core product is the official municipal website providing integrated access to government services. Key modules include the WaterSmart Portal for water utility management, GoNorthbrook for service requests, a calendar and meeting management system, an emergency alert system, online permitting and licensing, and e-newsletter subscriptions. All services are accessible through a single web portal at northbrook.il.us, with mobile-responsive design and accessibility accommodations for assistive technologies.

Differentiator

Problem solved

Functional benefit

Products and services

• Village of Northbrook Official Website (CivicEngage) Official municipal government website for the Village of Northbrook, Illinois, built on the CivicPlus CivicEngage platform. Provides residents and businesses access to government services, community information, permit applications, bill payments, meeting calendars, news, and emergency alerts.
• WaterSmart Portal Online water utility billing portal enabling residents and businesses to view water usage, pay bills online, and receive automatic leak alerts. All water customers are required to have new automated water meters installed.
• GoNorthbrook Service Requests Online service request system allowing residents and businesses to submit service requests, questions, and concerns to the Village for resolution through a centralized intake channel.
• Village Calendar & Meeting Management Digital calendar and meeting management system for Village Board meetings, commission meetings, and community events, including Notify Me subscription notifications to keep residents informed.
• Northbrook Emergency Alert System Emergency notification system for alerting residents about safety situations, weather emergencies, and critical community information through subscribed alerts.
• Online Permits & Licenses Digital permitting system providing online applications for building permits, business licenses, special event permits, vehicle stickers, alarm permits, and other Village licenses and permits.
• Website Accessibility Features Accessibility tools supporting assistive technologies including screen readers (JAWS, NVDA, VoiceOver), keyboard navigation, and compliance with Section 508 and WCAG 2.0 standards for inclusive access to Village digital services.
• Northbrook Voice E-Newsletter Electronic newsletter subscription service providing residents with regular updates about Village news, events, and announcements.
• Police Services Law enforcement services delivered by the Northbrook Police Department comprising 66 sworn officers, 31 civilian employees, and part-time crossing guards, with a nearly $20 million operating budget as of 2026, providing patrol, detective, and field operations.
• Fire and Emergency Medical Services Fire suppression, emergency response, and paramedic services delivered by the Northbrook Fire Department, with firefighter physical examinations and paramedic education provided through Endeavor Health and training via NIPSTA.
• Water and Sewer Utility Services Water production, distribution, and sewer services managed by the Village, including the automated water meter rollout, manual meter fees for non-compliant customers, and water main replacement and street patching capital projects.
• Public Works and Infrastructure Services Public works services including snow removal, street patching, recycling and refuse collection, hydrant flushing (1,083 hydrants covered by the 2026 program), and engineering support for capital projects.
• Planning and Zoning Services Development and Planning Services (DPS) providing downtown planning, zoning administration, permit review, and statistical updates to the Village Board, including ongoing downtown TIF District planning.
• Affordable Housing Programs Affordable and supportive housing programs including the Northbrook Affordable Housing Trust Fund (exceeding $1 million), Poupard Place (48-unit affordable and supportive housing development opened June 30, 2026), and the broader pipeline targeting 72 affordable units completed, under construction, or beginning construction by fall 2026.
• Recycling, Refuse, and Composting Services Curbside recycling, refuse collection, and composting services provided to Village residents as part of routine public works operations.
• Senior Services Programs Senior Services Commission meetings and senior-focused programs at Crestwood Place (1000 Waukegan Road), supporting independent senior living including roof replacement and related facility investments.

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

13 partnerships are on record, tiered core and minor.

• Housing Opportunity Development Corporation (HODC)coreStrategic or Co-development Partner · 30 June 2026HODC developed Poupard Place, a 48-unit affordable and supportive housing development at 1593 Shermer Road. The Village donated land for the project. HODC will own and manage the property.
• Skender ConstructioncoreStrategic or Co-development Partner · 30 June 2026Construction firm that built Poupard Place affordable housing development
• Cordogan, Clark & AssociatescoreStrategic or Co-development Partner · 30 June 2026Architecture firm that designed Poupard Place affordable housing development
• Northbrook Park DistrictcoreStrategic or Co-development Partner · 25 June 2026Joint partnership on community events including Fourth of July celebration, Grapes on the Green (since 2023), and Northbrook Brewfest (since 2021)
• School Districts 28, 30, and 225coreStrategic or Co-development Partner · 22 June 2026Regular intergovernmental meetings and collaborative discussions about development activity, future growth, downtown TIF District, and impact fees. Schools emphasize balancing economic goals with long-term financial stability.
• Habitat Development Company LLCcoreStrategic or Co-development Partner · 26 May 2026Purchase and Sale Agreement for approximately 8.8 acres at 1657 Shermer Road for future development. Sale contingent upon obtaining necessary zoning approvals.
• Illinois Department of TransportationcoreStrategic or Co-development PartnerAgreement for resurfacing and pavement rehabilitation on Skokie Boulevard from Lake-Cook Road to Sunset Ridge Road
• Northeastern Illinois Regional Crime LabcoreStrategic or Co-development PartnerRegional consortium providing forensic services and resources to the Northbrook Police Department. Village pays annual membership dues.
• Endeavor HealthminorStrategic or Co-development PartnerProvider of firefighter physical examinations and paramedic licensure education services
• Northeastern Illinois Public Safety Training Academy (NIPSTA)minorStrategic or Co-development PartnerTraining academy for firefighter training services
• Schroeder & SchroederminorImplementation/ SI/ Consulting PartnerContractor for street repair in Charlemagne Subdivision and Sky Harbor Business Park for 2026 Concrete Street Patching Improvements Project
• Baxter and WoodmanminorImplementation/ SI/ Consulting PartnerEngineering firm providing temporary professional assistance with water production and distribution
• Curran Contracting CompanyminorImplementation/ SI/ Consulting PartnerContractor for water main replacement on Grace Road from Pfingsten Road to its eastern limit in the Grace Manor Subdivision

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Village of Mount Prospect: Cook County suburb with similar demographic profile and service portfolio. Useful peer for public-safety capital project benchmarking and revenue diversification analysis.
• Village of Arlington Heights: Larger Chicago suburb with a similar municipal-services operating model (police, fire, public works, water/sewer, planning, affordable housing programs). Provides reference for how Northbrook's programs could scale at higher population sizes.
• Village of Buffalo Grove: Suburban Chicago village of comparable scale with full municipal services including its own police department, public works, and water utility. Useful peer for capital planning and intergovernmental partnership models.
• City of Highland Park: Affluent North Shore municipality operating under a council-manager model with comparable services, including water utility, public safety, and community development. Similar demographic and property-tax base.
• Village of Glenview: Adjacent Cook County suburb of comparable size and affluence providing the same suite of municipal services (police, fire, public works, water/sewer, planning). Operates with similar property-tax-driven funding model and intergovernmental school-district coordination, making it the most direct operational analog.
• Village of Skokie: Larger Chicago suburb with extensive municipal services including water utility, public safety, and active affordable housing programs. Provides scale-up reference for Northbrook's community development agenda.
• Village of Palatine: Mid-sized Chicago suburb operating similar municipal services including its own police department and water/sewer utilities. Comparable role in regional intergovernmental collaboration.
• Village of Deerfield: Nearby affluent North Shore village with similar population scale and service portfolio. Comparable revenue mix (property tax + utility fees), board-trustee governance structure, and infrastructure investment profile.
• Village of Wheeling: Cook County suburb of similar population tier providing municipal services including police, fire, public works, water utility, and community development. Comparable organizational structure with village manager and board.
• Village of Park Ridge: Cook County suburb with similar governance structure, public safety staffing profile, and infrastructure investment approach. Comparable tax base and school district coordination dynamics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/NorthbrookGOV
• YouTubeyoutube.com/channel/UCrwGN4CxyPE4Ps0fej1kX-w
• Facebookfacebook.com/NorthbrookIllinois
• Instagraminstagram.com/villageofnorthbrook
• LinkedInlinkedin.com/company/village-of-northbrook

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Village of Northbrook