IT-PRO

What IT-PRO does

IT-PRO (legally IT-Pro Training Ltd, Company Number 04323129) is a UK-based managed IT services provider headquartered at The Malthouse Business Centre in Llangollen, Denbighshire, with an operational office in Ruabon, Wrexham. Founded in 2003 per firmographic records (the company's own website cites 2005) and operating as a private limited company in England and Wales, the firm targets small and micro businesses across North Wales, Shropshire, and Cheshire that lack in-house technical expertise. With 1-10 employees, IT-PRO delivers outsourced IT support under bespoke subscription packages built around each client's infrastructure rather than standardised tiered pricing.

The service portfolio centres on four core managed offerings: Managed IT Support (proactive monitoring, maintenance, and helpdesk with average response time under 15 minutes), Managed IT Security (endpoint protection, email filtering, MDR, and security monitoring via ESET, Kit365, and Huntress), Managed Microsoft 365 (user management, two-factor authentication, device compliance, Azure AD), and Managed Backup & Recovery (cloud and hybrid backup following the 3-2-1 rule, monitored via proprietary in-house tools). Supplementary offerings include website hosting, custom software development, Cyber Essentials certification support, and Security Awareness Training. Core technology vendor partnerships with Dell, Microsoft, UniFi, and ESET enable delivery of enterprise-grade infrastructure under the MSP relationship.

IT-PRO operates a consultative, sales-led go-to-market with discovery calls, on-site network assessments, and quote-based pricing; no public pricing tiers are disclosed. Vertical segmentation covers accountants, charities, construction, consultants, engineering, solicitors, dentists, and veterinary practices. The company holds Cyber Essentials Plus certification (Certified organisation ID GBLTD04323129, via Blockmark Tech) and ICO registration (ZA465903). It appears to be founder/owner-operated with no external venture capital or private equity investment, grown organically over more than two decades. No revenue, funding, or headcount growth figures are publicly disclosed.

Name

IT-PRO

Legal name

IT-Pro Training Ltd

Website

https://itprosupport.co.uk

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

IT-PRO is a UK-based managed IT services provider offering outsourced IT support, cybersecurity, Microsoft 365 administration, and backup services to small and micro businesses across North Wales, Shropshire, and Cheshire via bespoke subscription packages.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415), Other Computer Related Services (541519), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

akta.pro secondary industries

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), ITSM Governance, Compliance & Audit Readiness (BPAEAJAM)

Keywords

• Managed IT services
• Outsourced IT support
• Cybersecurity services
• Managed Microsoft 365
• Cloud backup and recovery

Headquarters

HQ city

Llangollen

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Support Services: Recurring monthly managed IT support services providing proactive monitoring, maintenance, and helpdesk support for small and micro businesses. Pricing is based on tailored packages built around each client's specific needs rather than one-size-fits-all tiers.
2. Managed Security Services: Ongoing cybersecurity services including endpoint protection, email filtering, managed detection and response (MDR), and security monitoring delivered through partnerships with ESET, Kit365, and Huntress.
3. Managed Microsoft 365: Administration and management of Microsoft 365 environments including user management, two-factor authentication, device compliance, and Azure Active Directory.
4. Managed Backup & Recovery: Backup management and monitoring services including cloud backup, hybrid backup solutions, and disaster recovery planning following the 3-2-1 backup rule.
5. Website Hosting: Web hosting services with personal support, platform selection assistance, and migration support from previous providers.
6. Custom Software Development: Bespoke software development services to streamline business operations, improve collaboration, and update outdated processes.
7. Cyber Essentials Certification: Support services to help businesses achieve Cyber Essentials certification, providing assessment, implementation, and certification guidance.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

IT-PRO is a managed IT services provider that delivers outsourced IT support to small and micro businesses in North Wales, Shropshire, and Cheshire. Its core offering is a set of monthly subscription-style managed services — Managed IT Support (unlimited helpdesk and proactive monitoring), Managed IT Security (Cyber Essentials certification, security awareness training, threat monitoring), Managed Microsoft 365 (tenant admin), and Managed Backup & Recovery — bundled into bespoke packages per client rather than fixed tiers.

Product overview

IT-PRO is an IT support company offering a comprehensive suite of managed IT services for small and micro businesses across North Wales, Shropshire, and Cheshire. The core offering consists of Managed IT Support, Managed IT Security, Managed Microsoft 365, and Managed Backup & Recovery services. Additional offerings include Website Hosting, Custom Software development, Cyber Essentials Certification support, Security Awareness Training, and Managed Detection & Response (MDR). The services are available à la carte through tailored support packages designed to meet individual business needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support Outsourced unlimited helpdesk, proactive monitoring and on-site engineering for small and micro businesses in North Wales, Shropshire and Cheshire; the flagship subscription-style support contract.
• Managed IT Security Subscription managed security service covering Cyber Essentials and Cyber Essentials Plus certification, penetration testing, security awareness training, and ongoing threat monitoring using Kit365, Huntress and ESET endpoint protection.
• Managed Microsoft 365 Full administration of Microsoft 365 tenants — licensing, mailbox support, migration and user management — built on more than 15 years of Microsoft 365 management experience and sold as a recurring managed package.
• Managed Backup & Recovery Managed cloud and on-premise backup with a 60-second monitoring interval using in-house backup monitoring tooling, covering server, workstation and cloud data with recovery included.
• Custom Software Development In-house custom software and tooling work performed by the director (listed as 'Coder'), offered to clients alongside managed IT services where bespoke integrations or applications are required.

Quantifiable outcome

• Average response time under 15 minutes
• +1 more outcomes

Segments10 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Six partnerships are on record, tiered core and secondary.

• DellcoreTechnology or IntegrationDell is a technology partner supplying secure and reliable computer systems for small business IT solutions. IT-Pro operates as a Dell Partner with access to enterprise-grade hardware for client deployments.
• MicrosoftcoreTechnology or IntegrationMicrosoft partnership enables delivery of Microsoft 365 management, Azure services, and cloud solutions. IT-Pro is a Microsoft Partner with specialized expertise in Microsoft cloud environments.
• UniFicoreTechnology or IntegrationUniFi networking equipment partner providing wireless and networking infrastructure solutions for small business clients as part of comprehensive IT support packages.
• ESETcoreTechnology or IntegrationESET provides anti-virus and endpoint protection solutions integrated into managed security services. Cybersecurity partnership delivering endpoint detection and protection for small businesses.
• Kit365secondaryTechnology or IntegrationKit365 is a cybersecurity partner providing managed ITDR (Identity Threat Detection and Response) services as part of comprehensive security offerings for small businesses.
• HuntresssecondaryTechnology or IntegrationHuntress provides managed EDR (Endpoint Detection and Response) platform enabling 24/7 threat detection and response capabilities for small business clients.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Central Technology: Central Technology is a UK managed IT services provider based in the North of England, serving SMB clients. It is comparable to IT-PRO as a regional MSP delivering managed IT support, cybersecurity, and cloud services to small businesses.
• Q2Q Limited: Q2Q is a UK managed IT services provider based in the North of England, serving SMB and mid-market clients. It is comparable to IT-PRO as a regional managed IT support and cybersecurity provider with a focus on recurring managed services and Microsoft 365 management.
• Mirus IT: Mirus IT is a Wales-based managed IT services provider serving SMBs across South Wales, the West of England, and the Midlands. It is comparable to IT-PRO as a UK regional MSP offering managed IT support, cybersecurity, and cloud services to small businesses, with a similar geographic and SMB focus.
• ramsac limited: ramsac is a UK managed IT services and cybersecurity provider headquartered in Surrey, serving SMBs across the South East of England. It is comparable to IT-PRO as a founder-led, recurring-revenue MSP offering managed IT support, security, and Microsoft 365 services to small businesses.
• Bluecube Technology Solutions: Bluecube is a UK managed IT services and cloud provider serving SMB and mid-market clients. It is comparable to IT-PRO as a managed IT, Microsoft 365, and cybersecurity service provider for small businesses, with a similar SMB-focused service portfolio.
• Micropoint Technologies: Micropoint is a UK managed IT services provider based in the North of England, serving SMB clients. It is comparable to IT-PRO as a regional UK MSP delivering managed IT support, cybersecurity, and Microsoft 365 services with a similar SMB target market.

Broad incumbents

• Air IT: Air IT is a UK-wide managed IT services and communications provider serving SMB and mid-market clients. It is comparable to IT-PRO as a managed IT support provider with strong Microsoft and security partnerships, though it operates at a materially larger scale and broader geographic footprint.
• Littlefish: Littlefish is a UK managed IT services and cybersecurity provider serving SMB and mid-market clients. It is comparable to IT-PRO as a managed IT, cybersecurity, and Microsoft 365 service provider, though it operates at a larger scale with a national footprint.
• Sapphire Systems: Sapphire Systems is a UK-based managed IT services and cloud provider serving SMB and mid-market clients. It is comparable to IT-PRO as a managed IT and cloud services provider, though it operates at a larger scale and has a broader national presence.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CSWindUK
• LinkedInlinkedin.com/company/it-pro-support

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IT-PRO