Resorts World Genting

Name

Resorts World Genting

Legal name

Genting Malaysia Berhad

Website

https://rwgenting.com

Company type

Public

Founded year

1965

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Resorts World Genting is a Malaysian integrated resort operated by Genting Malaysia Berhad, spanning nine hotels, multiple theme parks, gaming, F&B, MICE facilities, and a 3,600-passenger/hour cable car system at Genting Highlands, serving leisure tourists, corporate clients, and international visitors from Singapore, Indonesia, and China.

Ownership category

akta.pro rank

Product category

Integrated Resort Hospitality

NAICS

Casino Hotels (721120), Amusement and Theme Parks (71311), Amusement Parks and Arcades (7131), Golf Courses and Country Clubs (71391), Nature Parks and Other Similar Institutions (712190), Scenic and Sightseeing Transportation, Water (48721)

SIC

Hotels & Motels (7011), Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Services-Amusement & Recreation Services (7900), Retail-Eating & Drinking Places (5810), Services-Membership Sports & Recreation Clubs (7997), Services-Motion Picture Theaters (7830)

akta.pro primary industry

Mountain & Adventure All-Inclusive Resorts (THAGAKAH)

akta.pro secondary industries

Luxury Boutique & Lifestyle Resorts (THAGACAO), Luxury Eco-Resorts (THAGACAK), Luxury Wellness & Spa Resorts (THAGACAG), Island, Beach & Resort Travel Agencies (THAKAFAL)

Keywords

• Integrated resort hospitality
• Theme park entertainment
• Hotel accommodations
• Cable car transport
• Meetings and events

Headquarters

HQ city

Kuala Lumpur

HQ country

Malaysia

HQ region

Asia

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain, Technology or R&D

Revenue model

1. Integrated Resort Operations (Hotels): Revenue from accommodation across nine properties: Crockfords (5-star), Genting Grand (4-star), RW Hotel, Highlands Hotel, Genting SkyWorlds Hotel, First World Hotel, Resorts World Awana, Resorts World Kijal, and Resorts World Langkawi. Room categories range from luxury suites to budget rooms. Revenue includes direct bookings, OTA channel sales, and group/corporate contracts.
2. Theme Park Admissions and Ticketing: Revenue from Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, VSM, Ripley's Adventureland, Genting Bowl, and Sky VR attractions. Ticketing includes pay-per-ride (RM28), unlimited passes, VIP experiences, and combo packages. Pre-booking online is encouraged with 30-day validity.
3. Food and Beverage: Revenue from over 20 F&B outlets including fine dining (Genting Palace by Crockfords, FUHU Bar & Restaurant, Park Avenue Restaurant), casual dining (Jom Makan SkyAvenue, Burger & Lobster, Harry Ramsden), entertainment venues (Zouk Genting, Empire, RedTail), and specialty offerings (Flavours of Genting food gifts, Wolfgang's Steakhouse, Trattoria Il Lago). The Genting Rewards program drives repeat F&B spending.
4. Cable Car Transport: Revenue from Genting SkyWay and Awana SkyWay cable car operations. Pricing tiers include standard (RM11–RM19), fast-track (RM17–RM32), glass-bottom (RM29–RM54), and private cabin (RM324–RM594). Additional revenue from luggage storage services (RM22–RM65) and oversized luggage fees.
5. Entertainment and Live Events: Revenue from ticketed concerts and live events featuring international and regional artists. The Arena of Stars (云星剧场) hosts major performances. Events are marketed as key attractions for driving resort visitation and cross-category spending.
6. Retail and Shopping: Revenue from retail spaces within SkyAvenue and other resort areas, including brand outlets (PUMA, Charles & Keith, Michael Kors, Swarovski, Pandora, F.O.S, FILA, Skechers), Galaxy Store merchandise (Genting SkyWorlds souvenirs), and Flavours of Genting food gift products (pineapple tarts, durian biscuits, Pu-Er tea cakes).
7. Meetings, Incentives, Conferences & Exhibitions (MICE): Revenue from corporate event bookings, venues (GICC – Genting International Convention Centre), custom-made experiences, and team-building packages. The resort targets both domestic and international corporate groups. Genting Procurebiz 2026 and Genting SustainBiz events generate direct B2B revenue and build corporate relationships.
8. Golf: Revenue from the 18-hole golf course at Resorts World Awana, designed by Parslow & Winter Golf Design, located at 3,100 feet elevation. Green fees range from RM290–RM480 for hotel guests, including shared golf cart and caddy. Practice range pricing at RM20 for 50 balls.
9. Wellness and Spa: Revenue from M Spa at Genting Grand, offering body treatments, thermal facilities, and fitness center access. Spa packages start from RM128 for 45-minute treatments. The spa features recently renovated gym equipment and hydrotherapy facilities.
10. Nature-Based Experiences: Revenue from Genting Nature Adventures including Awana Trail (RM30–RM45), Corporate Green Bonding (RM135–RM350 per person), and Wild Orchid Explorer packages. Guided nature treks at elevations of 3,000–6,000 feet target eco-tourists and corporate groups. Night Safari experiences at Resorts World Awana generate additional revenue.
11. Gaming / Casino Operations: Revenue from casino operations (the original core business of the Genting Group), including table games, slot machines, and VIP gaming. Gaming is a significant revenue stream for the resort. Dealer training programs and casino technician roles indicate ongoing operational scale.
12. Genting Rewards Membership and Digital Services: The Genting Rewards loyalty program drives recurring engagement and cross-property spending. The RWG App serves as the primary digital touchpoint for bookings, digital keys, and exclusive offers. The Resorts World Awana Unlimited X-Perience Pass (RM300) is app-exclusive, driving mobile app adoption and data collection.

Pricing tiers

Go-to-market motion3 records

Distribution channels8 records

Marketing channels11 records

Core offering

Resorts World Genting operates an integrated highland resort at 1,800m above sea level offering 9 hotels across Malaysia, multiple theme parks (Genting SkyWorlds, Skytropolis Indoor, VSM, Ripley's Adventureland, Genting Bowl, Sky VR, BigTop), an 18-hole golf course, M Spa, over 20 F&B outlets, MICE facilities at GICC, gaming/casino, retail, and cable car access via Awana SkyWay and Genting SkyWay. Revenue is generated from accommodation, theme park admissions, F&B, retail, entertainment ticketing, corporate events, transport, and eco-tourism experiences targeting leisure travelers, families, international tourists, and corporate clients.

Product overview

Resorts World Genting is an integrated resort destination offering a comprehensive portfolio of hospitality, entertainment, and leisure products across multiple properties. The core offering includes 9 hotels (Crockfords, Genting Grand, RW Hotel, Highlands Hotel, Genting SkyWorlds Hotel, First World Hotel, Resorts World Awana, Resorts World Kijal, Resorts World Langkawi) and theme parks (Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park). Supporting attractions include cultural sites (Chin Swee Caves Temple), eco-tourism (Genting Nature Adventures with Awana Trail), entertainment venues (Bona Cinemas, V on Air, SkyVR, BigTop Video Games Park), dining complexes (Gohtong Way Street, multiple restaurants), wellness services (M Spa), sports (18-hole golf at Awana), and cable car transportation (Genting SkyWay, Awana SkyWay). Digital services include the RWG Mobile App with Digital Key functionality, Genting Rewards loyalty program, and Tourist Privilege Card. The resort operates the Genting's Highland Heroes character franchise and hosts major cultural events including the Lion Dance Championship. This multi-property, multi-experience platform serves leisure tourists, corporate MICE clients, and loyalty program members seeking integrated resort experiences.

Differentiator

Problem solved

Functional benefit

Products and services

• Crockfords Luxury 5-star hotel offering premium hospitality services at Resorts World Genting, recognized with Forbes Travel Guide 5-Star rating for 8 consecutive years; serves affluent leisure and business travelers.
• Genting Grand 4-star hotel providing quality accommodation and hospitality services, holding Forbes 4-Star rating for 9 consecutive years; serves leisure and MICE guests.
• RW Hotel 5-star experience flagship hotel (formerly Highlands Hotel), rebranded May 11, 2026, featuring renewed hospitality services with family suites and wellness categories.
• Highlands Hotel Hotel property (formerly Resort Hotel), rebranded May 11, 2026, maintaining recommended Forbes rating for 9 consecutive years.
• Genting SkyWorlds Hotel Themed hotel integrated with Genting SkyWorlds Theme Park, offering convenience for theme park visitors.
• First World Hotel Budget-friendly hotel accommodation at Resorts World Genting with access to resort amenities.
• Resorts World Awana Resort property in the Titiwangsa Mountains featuring hotel accommodation, 18-hole golf course, nature trails (Awana Trail, Clearwater Way), and outdoor activities including Corporate Green Bonding programs.
• Resorts World Kijal Beachfront resort in Kemaman, Terengganu offering seaside escape experiences.
• Resorts World Langkawi Island resort in Langkawi, Kedah offering beach and resort experiences.
• Genting SkyWorlds Theme Park Award-winning outdoor theme park featuring rides, attractions, and entertainment experiences; recognized as Malaysia's leading theme park and winner of Best ASEAN New Tourism Attraction.
• Skytropolis Indoor Theme Park Indoor amusement park with games, rides, and entertainment suitable for all ages; offers pay-per-ride (RM28) and unlimited wristband access.
• VSM (Virtual Studio Museum) Virtual studio museum attraction offering immersive entertainment experiences within Resorts World Genting.
• Genting Bowl Bowling alley entertainment facility at Resorts World Genting.
• Sky VR Virtual reality entertainment experience offering immersive gaming and interactive content.
• Bona Cinemas Movie theater complex offering film screenings as part of the entertainment lineup.
• V on Air Live streaming audio entertainment platform featuring radio-style programming from within Resorts World Genting, accessible via the website and RWG app.
• Chin Swee Caves Temple Buddhist temple and cultural attraction featuring a nine-storey pagoda, SkyTerrace, and 15-metre Buddha statue, accessible via Awana SkyWay cable car.
• Genting Nature Adventures Nature-based tourism experience featuring guided trail walks (Awana Trail, Clearwater Way), wildlife observation, orchid exploration, and environmental education at altitudes of 3,000-6,000 feet.
• Genting SkyWay Cable car system connecting SkyAvenue Gateway to Genting Highlands peak, operating 7am-11pm with standard (RM11-19), glass-bottom (RM29-54), and private cabin (RM324-594) options.
• Awana SkyWay Cable car system connecting Genting Highlands Premium Outlets Terminal to Gohtong Jaya and the resort peak, including a stop at Chin Swee Caves Temple station.
• Gohtong Way Street Entertainment and dining street featuring multiple restaurants (Trattoria Il Lago, FUHU, Fire Pit, Genting Secret Garden Hotpot), shopping (Galaxy Store), and Night At the Museum entertainment.
• Genting Rewards Customer loyalty program offering points earning (GP), tiered membership benefits, exclusive member-only room rates, free SkyWay tickets, dining discounts, birthday rewards, and event invitations across all resort properties.
• Tourist Privilege Card Exclusive membership program for international tourists (ages 18+) offering welcome packages, exclusive discounts at participating F&B and retail outlets, and limited-edition souvenirs for RM600+ spend at SkyAvenue.
• M Spa Award-winning spa facility at Genting Grand Hotel offering body treatments, hydrotherapy, steam rooms, jacuzzi, and a newly renovated gym; treatments start from RM128 for 45-minute sessions.
• Golf at Resorts World Awana 18-hole golf course at 3,100 feet altitude, designed by Parslow & Winter Golf Design, featuring temperate climate (16-24°C); green fees RM290-RM480 for hotel guests and RM330-RM480 for non-hotel guests.
• Genting's Highland Heroes Character franchise featuring six mascot heroes (Tabby the Tiger, Allie the Elephant, Joe the Orangutan, Benny the Entertainer, Callie the Dragon, Geno the Dinosaur) with meet-and-greet sessions and themed Adventureland attraction.
• Eufloria Malaysia's largest floral glasshouse featuring diverse plant collections, promoted as a major attraction at the resort.
• RWG Mobile App Mobile application for iOS, Android, and Huawei devices enabling booking, digital key access, ticket purchases, resort navigation, Genting Rewards management, and app-exclusive offers.
• Zouk Genting Nightclub and entertainment venue at Zouk Atrium, Level G, featuring dining and nightlife experiences including Empire, RedTail, and Lumina Bar rooms.
• Corporate Green Bonding Sustainable team-building program featuring half-day (RM135/person, minimum 30 people) and full-day (RM270/person) and 2-day (RM350/person) green activities based on four environmental management pillars, conducted by HRDC and ESG-certified trainers.
• Flavours of Genting Branded food gift collection including pineapple tarts (RM33-47), durian biscuits (RM48-58), Pu-Er tea cakes (RM78-98), cookies, peanut butter brownies, and homemade cooking paste; available at Bakery (Genting Grand) and First World Hotel foyer.
• Digital Key Contactless hotel check-in service via the RWG Mobile App allowing guests to use mobile devices for room access.
• Resorts World Awana Unlimited X-Perience Pass App-exclusive subscription pass for Genting Rewards Members offering unlimited nights at Resorts World Awana for RM300 (valid 01.03-31.12.2026), including RM60 off per room/night on Best Available Rates for Superior Deluxe Room.

Quantifiable outcome

• 6x World Travel Awards – Malaysia's Leading Resort (most wins in Malaysian history)
• +9 more outcomes

Named customers11 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

22 partnerships are on record, tiered minor, core and major.

• Sustainable Food AsiaminorStrategic or Co-development Partner · 9 September 2025Supporting organization for the 'Future Forward: Sustainable Innovation Challenge' at Genting SustainBiz 2025. The business idea competition was part of the annual sustainability conference focused on hospitality innovation.
• Genting Malaysia BerhadcoreOthersParent company and majority shareholder of Resorts World Genting. Genting Malaysia Berhad (198001004236 / 58019-U) operates integrated resorts, gaming, and hospitality businesses across Malaysia, UK, US, Egypt, Singapore, and other markets. Resorts World Genting is the flagship integrated resort of the Genting Group.
• Resorts World Tours Sdn BhdcoreChannel Partner/ Reseller/ DistributorSubsidiary handling inbound and outbound tourism operations for Resorts World Genting. Manages tours, ticketing (airline, train, ferry), and ground transportation. Has dedicated B2B agent portal for travel agents to book resort services.
• Genting Highlands Premium OutletscoreStrategic or Co-development PartnerAdjacent outlet mall connected to the main resort via cable car (Chin Swee Station) and free shuttle bus during maintenance periods. Features brand outlets (PUMA, Charles & Keith, Michael Kors, etc.). Serves as a key attraction and shopping destination for resort visitors. Free shuttle bus service between Genting Highlands Premium Outlets Terminal and Gohtong Sentral during cable car maintenance.
• Zouk Group (Zouk Genting)coreStrategic or Co-development PartnerZouk Genting is a flagship nightlife and entertainment venue within Resorts World Genting, located at Zouk Atrium, Level G. The venue includes multiple rooms (Empire, RedTail, Lumina Bar) and is a major driver of adult entertainment revenue. Zouk Group is a globally recognized nightclub and entertainment brand.
• Ripley's AdventurelandminorChannel Partner/ Reseller/ DistributorRipley's Adventureland is an attraction partner within the Resorts World Genting ecosystem, offering interactive and novelty entertainment experiences at the resort.
• Snow World GentingminorChannel Partner/ Reseller/ DistributorSnow World is an attraction partner within the Resorts World Genting ecosystem, offering indoor snow experiences unique to the highland destination.
• Chin Swee Caves TemplecoreStrategic or Co-development PartnerA grand religious and cultural attraction located on a sharp rocky slope near the peak of Resorts World Genting. Key landmarks include the nine-storey lamp-lit pagoda, SkyTerrace, and 15-meter Buddha statue. Accessible via Awana SkyWay (Chin Swee Station) or by car. The temple is a cultural landmark and tourism attraction, adding depth to the resort's offerings.
• Booking.commajorChannel Partner/ Reseller/ DistributorOnline travel agency distribution partner for hotel bookings. Crockfords rated 8.9/10 and Highlands Hotel rated 8/10 on Booking.com. Awarded Traveller Review Awards. Serves as a key channel for international and domestic bookings.
• AgodamajorChannel Partner/ Reseller/ DistributorOnline travel agency distribution partner. Multiple properties received Agoda Customer Review Awards (Crockfords 9.3/10, Genting SkyWorlds Hotel 8.3/10, Highlands Hotel 8.2/10, Resorts World Kijal 8.2/10). Drives bookings from Asia-Pacific travelers.
• Trip.commajorChannel Partner/ Reseller/ DistributorOnline travel platform. Certified Crockfords, Resorts World Awana, and Genting SkyWorlds Hotel as Chinese Friendly Hotels 2024, enabling targeted marketing to Chinese tourists. Manages Genting Rewards redemption integration for Chinese travelers.
• Visa (RWG x Visa 2026)majorGTM or Marketing PartnerCo-branded marketing partnership (RWG x Visa 2026) unlocking exclusive Visa cardholder benefits and promotions. Targets international and domestic Visa cardholders with special offers driving resort visitation and spending.
• PermataBank (Indonesia)majorGTM or Marketing PartnerCo-branded promotion (Indo-Exclusive) offering 50% off for PermataBank cardholders. Specifically targets Indonesian tourists with exclusive discount packages. Drives significant cross-border visitation from Indonesia to Resorts World Genting.
• JCB IndonesiamajorGTM or Marketing PartnerCo-branded promotion offering 50% cashback for JCB Indonesia cardholders. Targets Indonesian tourists with financial incentives to visit Resorts World Genting.
• Nestlé Harvest Gourmet (Plant-Based Food Partnership)minorStrategic or Co-development PartnerPartnership with Nestlé Harvest Gourmet to introduce plant-based menu items at multiple resort F&B outlets (Burger & Lobster, Jom Makan Street Food, Harry Ramsden). Launched in September 2024 as part of Resorts World Genting's sustainability and health-conscious dining initiative. Supports sustainable dining and attracts environmentally aware customers.
• Malaysia Wildlife Department (Jabatan Perhilitan)coreStrategic or Co-development PartnerGovernmental partner for biodiversity conservation and wildlife monitoring at Genting Highlands. Collaborates on species protection (gibbons, endangered highland pitcher plants, Himalayan goral), habitat preservation, and sustainable tourism within the 10,000+ acre rainforest estate.
• Forest Research Institute Malaysia (FRIM)coreStrategic or Co-development PartnerAcademic partner for biodiversity research and documentation at Genting Nature Adventures. FRIM scientists contribute to species surveys (over 460 higher plant species, 254+ bird species) and knowledge-based tourism content. Supports the Conference of Experts and Collaborators (CoEC) events.
• Soap CyclingminorStrategic or Co-development PartnerNon-profit organization that collects, processes, and distributes lightly used soap and bottled toiletries from the hospitality industry. Soap Cycling sorts, recycles, and distributes soap to local communities, supporting Resorts World Genting's sustainability and waste reduction goals.
• Nikon (Genting Nature Adventures Sustainable Biodiversity Collaboration)minorStrategic or Co-development PartnerFirst collaboration on sustainable biodiversity between Genting Nature Adventures and Nikon. Supports wildlife documentation, photography-based nature education, and biodiversity conservation awareness as part of knowledge-based tourism at Genting Highlands.
• Wolfgang's SteakhouseminorChannel Partner/ Reseller/ DistributorInternational steakhouse brand operating within Resorts World Genting. Provides premium dining options for hotel guests and resort visitors, complementing the resort's F&B portfolio.
• Genting Transport Reservations CentreminorChannel Partner/ Reseller/ DistributorInternal transport division managing bus (Tel: 03-6105 9287/03-6105 6139) and limousine (Tel: 03-6105 9584/03-6105 9585) services for guests traveling to and from the resort. Also manages the complimentary shuttle bus during cable car maintenance periods.
• ETS Train (Kereta Api Malaysia)minorGTM or Marketing PartnerFirst ETS (Electric Train Set) train branding partnership for Resorts World Genting, announced in 2026. The branded train serves as a mobile marketing channel promoting the resort to train passengers traveling to the Genting Highlands region.

Scale indicators16 records

Recent moves8 records

Expansion highlights6 records

Market position

Competitive moat8 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/resorts-world-genting
• TikToktiktok.com/@rwgenting
• Xx.com/RW_Genting

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Resorts World Genting