Village of Lombard

What Village of Lombard does

The Village of Lombard is a municipal government entity serving residents, businesses, and visitors in Lombard, DuPage County, Illinois, founded in 1869 and incorporated in 1889. It operates as an independent unit of local government under Illinois law, governed by an elected Village President and Board of Trustees, and currently employs 101-250 staff across police, fire, public works, community development, water/sewer utilities, and administrative functions. The Village delivers essential public services including police and fire protection (two fire stations, Narcan program, daily police log), public works (snow plowing, road maintenance, forestry, water/sewer maintenance, garbage, recycling, and yard waste collection), permitting and licensing, code enforcement, ADA accessibility coordination, and community programming (Cruise Nights, Lilac Time festival, quarterly blood drives since 1988, Public Works Citizens Academy).

The Village's digital service delivery layer is built on a CivicPlus-powered website integrating WaterSmart Portal for real-time water usage tracking and leak alerts, SeeClickFix for 2,200+ annual citizen issue reports (potholes, graffiti, code violations, street light outages), Citizenserve for online permitting and contractor registration, Laserfiche for forms management, and Notify Me / CivicSend / E-Pride Newsletter for resident communications. Emergency services include Text-to-911 capability coordinated through DU-COMM regional dispatch, serving deaf, hard-of-hearing, and speech-disabled residents.

Revenue is generated through property taxes (primary), monthly water and sewer utility billing, building permits and business licenses, downtown parking meters and permits, and fines and code enforcement violations. Distribution is hybrid: in-person Village Hall walk-in services Monday-Thursday 8:30am-4pm and phone support Monday-Friday 8am-4:30pm, supplemented by 24/7 self-service digital portals. The FY2023 Annual Comprehensive Financial Report received the GFOA Certificate of Achievement for Excellence in Financial Reporting. Operating geographies are limited to Lombard and the broader DuPage County coordination region; no international or multi-state operations exist.

Name

Village of Lombard

Legal name

Village of Lombard

Website

https://villageoflombard.org

Company type

Public

Founded year

1889

Operating status

Operating

Headcount range

101–250 employees

Short description

The Village of Lombard is a municipal government in DuPage County, Illinois, providing police, fire, public works, water/sewer utilities, permitting, and community services to its residents and local businesses through a CivicPlus-powered digital services portal and in-person Village Hall operations.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Administration of Housing Programs, Urban Planning, and Community Development (925), Fire Protection (922160)

SIC

Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), State/Provincial Housing, Urban/Regional Planning & Community Development (BPAIABAM), Parks, Recreation & Cultural Services (BPAIACAI)

Keywords

• Municipal government services
• Public safety administration
• Water and sewer utilities
• Building permits and licensing
• Community development

Headquarters

HQ city

Lombard

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Property Taxes: Primary municipal revenue source from residential and commercial property taxes
2. Utility Fees (Water & Sewer): Monthly water and sewer billing to residents and businesses
3. Permits & Licenses: Building permits, business licenses, contractor registrations, and special event permits
4. Parking Fees: Revenue from downtown parking meters and permits
5. Fines & Violations: Traffic citations, code enforcement fines, and other municipal violations

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

The Village of Lombard provides essential municipal services to its residents and businesses, including police and fire protection, water and sewer utilities, public works (snow plowing, road maintenance, forestry, garbage/recycling collection), building permits and code enforcement, business licensing, and community engagement programs. Services are delivered through in-person Village Hall operations, 24/7 online portals (WaterSmart, SeeClickFix, Citizenserve), and field-based emergency and infrastructure response. The Village also administers community events such as Cruise Nights and the Lilac Time festival.

Product overview

The Village of Lombard operates a comprehensive municipal services platform primarily delivered through its CivicPlus-powered website. The core offering is a unified citizen services portal combining online permitting (via Citizenserve), water management (WaterSmart Portal), citizen issue reporting (SeeClickFix), and government communications (Notify Me alerts, E-Pride newsletter). Supporting services include water billing with AutoPay, public safety (police and fire), public works (infrastructure, waste management, snow plowing), ADA accessibility coordination, and FOIA public records requests. The platform serves residents through multiple digital channels including the website, mobile-friendly tools, RSS feeds, and email/SMS notifications.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Permitting System Digital platform for submitting and processing building permits, elevator inspections, and contractor registrations via Citizenserve integration, for residents, contractors, and businesses operating in Lombard.
• WaterSmart Portal Online water management portal enabling residents to track real-time water usage, receive leak alerts, access water-saving tips, and compare usage to neighborhood averages.
• SeeClickFix Citizen Reporting Mobile and web-based tool allowing residents to report and track issues such as potholes, graffiti, code violations, and street light outages with photo documentation. Over 2,200 reports have been submitted.
• Water Billing Services Online water and sewer billing system with AutoPay option for automatic monthly payments, bill tracking, and usage management for Lombard residents and businesses.
• Public Safety Services Police and fire department services including daily logs, crime prevention programs, emergency medical services, Narcan program, residential safety programs, and Text-to-911 emergency dispatch.
• Public Works Services Municipal infrastructure services including garbage and recycling collection, yard waste management, street maintenance, snow plowing, water and sewer maintenance, forestry services, and hydrant maintenance for over 1,000 fire hydrants annually.
• Notify Me Alerts Subscription-based notification system delivering village alerts, meeting calendars, government jobs, news, construction updates, and community-specific announcements via email and SMS.
• FOIA Request System Freedom of Information Act request processing system providing public records access through an online portal for residents, journalists, and researchers.
• ADA Accessibility Services Americans with Disabilities Act compliance coordination including grievance procedures, accessibility coordinator services, and downtown ADA parking information for residents and visitors.
• E-Pride Newsletter Weekly electronic newsletter delivering village updates, department news, seasonal reminders, community events, and employment opportunities to subscribed residents.

Quantifiable outcome

• 59,000 potential lives saved through blood donation program since 1988
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• DU-COMM (DuPage Public Safety Communications)coreTechnology or IntegrationRegional emergency dispatch center serving Village of Lombard and other DuPage County communities. Handles 9-1-1 calls and coordinates with Lombard Police and Fire Departments for emergency response.
• Versiti Blood CenterscoreStrategic or Co-development PartnerBlood donation partnership hosting quarterly blood drives at Yorktown Center and First Church of Lombard. Collaboration ongoing since 1988.
• DuPage CountycoreStrategic or Co-development PartnerCounty-level coordination for elections, stormwater management, transportation, and various public services. Partnership for early voting, water quality programs, and infrastructure projects.
• First Church of LombardminorOthersProvides venue for community blood drives hosted by Village of Lombard in collaboration with Versiti Blood Centers.
• Yorktown CenterminorOthersShopping center partnership for hosting blood drives, community events, and providing public parking.
• Illinois Department of Transportation (IDOT)minorStrategic or Co-development PartnerState agency partnership for traffic safety enforcement campaigns including Drive Sober or Get Pulled Over and seat belt enforcement initiatives.
• Waste ManagementcoreImplementation/ SI/ Consulting PartnerWaste collection services provider for garbage, recycling, and yard waste. Services not impacted by Village office closures.
• PolcominorImplementation/ SI/ Consulting PartnerIndependent research firm administering annual National Community Survey for Lombard to gather resident feedback on Village services.

Scale indicators8 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Village of Glen Ellyn, Illinois: Neighboring DuPage County village with similar resident profile delivering police, fire, public works, water/sewer utility, and permitting services through a comparable Village Board governance model.
• City of Wheaton, Illinois: DuPage County seat with overlapping municipal service portfolio including water utility, police, fire, public works, and community development. Operates in the same county regulatory environment with comparable resident base.
• Village of Carol Stream, Illinois: DuPage County municipality providing police, fire, public works, and water/sewer services to a similarly sized residential community under an analogous Village government structure.
• Village of Villa Park, Illinois: Adjacent DuPage County village of comparable size and population profile delivering the same full range of municipal services to a similar residential and small-business base.
• Village of Addison, Illinois: DuPage County village offering police, fire, public works, water utilities, and permitting services under a Trustee/Village President governance model with overlapping community development functions.
• Village of Lisle, Illinois: DuPage County municipality operating comparable village services including public safety, public works, water/sewer, and community development under similar Illinois municipal law.
• Village of Downers Grove, Illinois: Adjacent DuPage County municipality of comparable size (~50K residents) providing the same breadth of police, fire, public works, water/sewer, and permitting services through a similarly structured Village government.

Regional players

• City of Naperville, Illinois: Larger DuPage-area municipality operating a similar service portfolio but at substantially greater scale and budget capacity; serves as a useful benchmark for digital service delivery maturity within the same regional market.

Others

• CivicPlus: Vendor providing the underlying content management, citizen engagement, and notification platform powering Village communications and online service delivery; relevant as a technology enabler and ecosystem participant rather than a direct competitor.

Broad incumbents

• DuPage County, Illinois: County-level government that overlaps with Lombard on elections, stormwater, transportation, and public safety coordination; functions as a wider portfolio operator that the Village collaborates and competes with for resident services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/LilacVillage
• YouTubevillageoflombard.org/youtube
• Facebookfacebook.com/VillageofLombard
• LinkedInlinkedin.com/company/village-of-lombard
• Instagramvillageoflombard.org/instagram

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Village of Lombard