Lippo General Insurance

What Lippo General Insurance does

PT Lippo General Insurance Tbk (LGI) is an Indonesian general and health insurer founded in 1986 and headquartered in Karawaci, Tangerang, listed on the Indonesia Stock Exchange (IDX: LGI). The company underwrites health, motor, property, travel, and commercial asset insurance products for individual consumers, SMEs, and large corporates, distributed through direct field sales, AAUI-member brokers, financial institution partnerships (e.g., Busan Auto Finance), and a nationwide network of 500+ partner hospitals and workshops. LGI also holds an AM Best A- (Excellent) rating, a Fitch AA+(idn) national scale rating, and a 316% Risk-Based Capital ratio (December 2024).

LGI's digital infrastructure centers on the eBenefit mobile app, which enables policy purchase, self-serve claims (outpatient and inpatient), network hospital access, online doctor consultations, and medicine delivery. In February 2025 LGI launched a telematics-powered safe-driving app that enables sensor-based driving analysis and usage-based auto insurance pricing. In June 2026 the company launched Care+, an AI-powered wellness module within eBenefit featuring computer-vision-based face-scan health analysis (heart rate, respiration, stress), sleep/activity/nutrition tracking, and personalized lifestyle recommendations. Compliance coverage includes ISO 9001:2015 and ISO 27001:2022 training regimes.

LGI generates revenue primarily through recurring annual premiums across health and general insurance lines, supplemented by investment returns on its premium float and capital reserves. Following Hanwha General Insurance's USD 57 million acquisition of a controlling 61.5% stake in December 2025, LGI operates as a majority-owned subsidiary of the South Korean Hanwha group while remaining publicly listed on IDX, with FY2025 Gross Written Premium of IDR 3.97 trillion (up 17.41% YoY) and net profit of IDR 144.73 billion (up 125.69% YoY).

Name

Lippo General Insurance

Legal name

PT Lippo General Insurance Tbk

Website

https://lgi.co.id

Company type

Public

Founded year

1986

Operating status

Operating

Headcount range

251–500 employees

Short description

PT Lippo General Insurance Tbk (LGI) is an Indonesian public general and health insurer serving individuals, SMEs, and corporates through the eBenefit digital app, Care+ AI wellness module, and a nationwide partner hospital and broker network. Majority-owned by South Korea's Hanwha General Insurance since December 2025.

Ownership category

akta.pro rank

Product category

General Insurance

NAICS

Direct Property and Casualty Insurance Carriers (524126), Direct Health and Medical Insurance Carriers (524114)

SIC

Accident & Health Insurance (6321), Hospital & Medical Service Plans (6324)

akta.pro primary industry

Mid-Market Commercial Package (Package Policies) (FSAJAFAB)

akta.pro secondary industries

Commercial Package / Business Owners Policies (BOP) (FSAJAMAG), Commercial General Liability (CGL) (FSAJADAA)

Keywords

• General insurance products
• Health insurance plans
• Motor vehicle insurance
• Property insurance coverage
• Travel insurance policies

Headquarters

HQ city

Jakarta

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Personnel, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Health Insurance Premiums: LGI collects recurring insurance premiums from health insurance products, including outpatient, inpatient, and health benefit plans. Premiums are collected annually. The company operates a network of affiliated hospitals and clinics accessible through its digital platform.
2. General Insurance Premiums: LGI generates premium revenue from motor vehicle insurance (auto protection), property/house insurance (Home Care), travel insurance, business asset protection, and other general insurance lines. The company launched a telematics-powered auto insurance product in February 2025.
3. Investment Returns: With strong balance sheet, RBC ratio of 316%, and AM Best A- rating, LGI generates investment income on its premium float and capital reserves. Net profit of IDR 144.73 billion in 2025 reflects performance including investment returns.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

PT Lippo General Insurance Tbk (LGI) is an Indonesian general insurer that sells health insurance (outpatient/inpatient), motor vehicle, property (Home Care), travel, and commercial asset/business insurance products. The company delivers its services through the eBenefit mobile app, a telematics-based safe-driving app, a network of partner hospitals and workshops, and traditional direct-sales and broker channels, with annual premium billing.

Product overview

PT Lippo General Insurance Tbk (LGI) operates as a general and health insurance provider under Hanwha, offering a portfolio of insurance products. The core product offering consists of health insurance products (Produk Asuransi Kesehatan) and general insurance products (Produk Asuransi Umum) covering business assets, motor vehicles, and travel. The company's digital ecosystem centers around the eBenefit Health App, a mobile platform for claims management, network hospital access, and online consultations, supplemented by the Care+ wellness add-on featuring AI-powered face scan analysis, sleep/activity/nutrition tracking, and personalized lifestyle recommendations. LGI also offers telematics-based auto insurance through a safe-driving app with sensor-based driving analysis.

Differentiator

Problem solved

Functional benefit

Brands

• eBenefit: Digital insurance platform and mobile application offering policy management, claims processing, and health services.
• Care+
• eBenefit Health

Products and services

• Produk Asuransi Kesehatan (Health Insurance)

Quantifiable outcome

• Gross Written Premium grew 17.41% YoY to IDR 3.97 trillion in FY2025
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Busan Auto Finance (BAF)coreGTM or Marketing Partner · 6 August 2025LGI and BAF co-organized financial literacy education programs in Bengkulu, targeting UMKM, households, and students. The collaboration focuses on promoting the importance of financing and insurance in business growth, with 120 participants attending the program at Hotel Santika Bengkulu.
• King Sejong Institute TangerangminorStrategic or Co-development Partner · 6 May 2024LGI launched a Korean Language Program for BOMs, Department Heads, and Deputy Department Heads (~42 participants) in partnership with the King Sejong Institute Tangerang. The three-month program, held twice weekly, supports cross-cultural competency and aligns with LGI's positioning as a Hanwha Group company.
• Siloam Hospitals GroupcoreImplementation/ SI/ Consulting PartnerLGI partners with Siloam Hospitals as a primary network provider for its health insurance products. Siloam also serves as a content source for health education articles on LGI's website. Customers access Siloam facilities cashlessly through the eBenefit app.
• Asosiasi Asuransi Umum Indonesia (AAUI)coreGTM or Marketing PartnerLGI is a member of AAUI and participates in industry-wide education and charity initiatives, including the 'Miles for Wishes' charity run where run finishers and issued policies convert to donations for Sumatra disaster relief.
• RilivminorGTM or Marketing PartnerLGI partnered with Riliv (mental health app) for an Inner Healing Power webinar series, including sessions on workplace relationships and self-help as first aid. The collaboration supports employee mental wellness programs.
• MAIPARKminorStrategic or Co-development PartnerLGI and MAIPARK co-organized online training on Earthquake Insurance, part of LGI's basic insurance education program for internal staff. MAIPARK is the Indonesian Insurance Guarantee Institute.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Asuransi Central Asia: Established Indonesian general insurer with strong property, motor, and commercial lines; competes with LGI across mid-market and SME segments with similar broker-led distribution.
• Asuransi Tokio Marine Indonesia: Subsidiary of Tokio Marine offering general insurance including motor, property, marine, and specialty lines in Indonesia — comparable diversified general insurer competing in similar broker and direct channels.
• Asuransi Astra: One of Indonesia's largest general insurers, with a strong motor vehicle book and broad commercial lines — directly comparable to LGI's auto protection and SME offerings, and a key benchmark on digital claims capabilities.
• AXA Insurance Indonesia: Indonesian general insurance arm of global insurer AXA, providing motor, property, health, and commercial coverage — directly comparable to LGI's product breadth and digital distribution push.
• Sompo Insurance Indonesia: Japanese general insurer providing motor, property, and commercial coverage to Indonesian retail and corporate customers; comparable JV ownership structure and product mix to LGI under Hanwha.
• Asuransi MSIG Indonesia: Japanese-backed general insurer offering motor, property, marine cargo, and commercial lines in Indonesia — closely comparable JV structure to LGI's post-Hanwha ownership and similar mid-market positioning.
• Asuransi Sinar Mas: Major Indonesian general insurance carrier with diversified property, motor, health, and commercial lines; competes head-to-head with LGI in SME and retail segments across the same broker and agency channels.
• Allianz Utama Indonesia: General insurance arm of Allianz in Indonesia, offering property, motor, and commercial coverage — comparable to LGI on international brand backing and broker distribution.
• Tugu Pratama Indonesia: State-owned general insurer with material aviation, marine cargo, and property exposure; comparable to LGI's commercial and engineering lines and an alternative capital-heavy competitor.

Broad incumbents

• Asuransi Jasindo: One of Indonesia's largest state-owned general insurers, with dominant property, marine cargo, and government contract exposure — a broader incumbent whose scale and SOE relationships set competitive ceiling for LGI in commercial lines.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/lippoinsurance
• YouTubeyoutube.com/channel/PLQC6JxiSZBUgM1NkjkFCj01lD9x-aKHHh
• LinkedInlinkedin.com/company/lippo-general-insurance

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lippo General Insurance