Queensland Support Services and Solutions

Name

Queensland Support Services and Solutions

Legal name

Queensland Support Services and Solutions

Website

https://qsss.com.au

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

Keywords

• Disability support services
• NDIS support provider
• Personal care services
• Community access support
• High intensity support

Headquarters

HQ city

Oxenford

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. NDIS-funded disability support services: QSSS generates revenue by providing disability support services funded through the National Disability Insurance Scheme (NDIS). They charge below standard NDIS rates while delivering fully customised services. Revenue is recurring as long as participants have active NDIS plans.
2. Government program funding (DSOA, DVA): Revenue from providing services under the Disability Support for Older Australians Program (DSOA) and Department of Veterans' Affairs (DVA) programs.
3. Third party insurance and self-funded: Revenue from third-party insurance providers (such as iCare) and self-funded clients who pay out-of-pocket for disability support services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

QSSS provides client-led disability support services across Australia under the NDIS, DSOA, and DVA frameworks. Its core offerings include personal supports (daily living assistance), high intensity clinical support, domestic assistance, behavioural support, community access, and onsite shared supports in Specialist Disability Accommodation. Each participant selects their own support workers and creates their own roster, with a dedicated Support Specialist coordinating the engagement.

Product overview

QSSS operates as a client-led disability support services provider offering six core service modules under the NDIS framework. The unified model is built around giving clients choice and control over their support workers, schedules, and service delivery. Services include Personal Supports (daily living assistance), High Intensity Support (complex clinical care), Domestic Assistance (household tasks), Behavioural Support (under Behaviour Support Plans), Community Access (social participation), and Onsite Shared Supports in SDA (shared accommodation support). All services are delivered virtually-coordinated with in-person support workers located across Australia.

Differentiator

Problem solved

Functional benefit

Products and services

• Personal Supports Hands-on assistance with essential day-to-day tasks including personal care (showering, grooming, dressing), toileting, eating and feeding, mobility support, and Supported Independent Living for shared accommodation arrangements. Targeted at NDIS participants requiring personal daily living assistance.
• Behavioural Support Support for people with behavioural challenges, delivered under the guidance of individualised Behaviour Support Plans. Includes implementing Positive Behaviour Support Plans, monitoring strategies, reinforcing positive skills, supporting emotional regulation, and collaborative work with families, therapists, and allied health professionals.
• Community Access Support to help clients participate in social, recreational, and community activities including attending social groups, sports, leisure activities, visiting friends and family, community events, education, training, volunteering, and assistance with travel and transport.
• Domestic Assistance Practical help with everyday household tasks to maintain a comfortable living space, including general house cleaning, dishwashing, laundry, grocery shopping, meal preparation, and basic home admin.
• High Intensity Support Specialised assistance for people with complex health needs requiring additional qualifications and training, including complex bowel care, catheter care, enteral feeding (PEG), tracheostomy care, seizure management, ventilator support, dysphagia support, and complex wound support.
• Onsite Shared Supports in SDA Shared supports for tenants in Specialist Disability Accommodation properties, designed to assist with unplanned, urgent, or short-term needs. Includes 24/7 dedicated support workers recruited to meet each tenant's preferences, with quarterly tenancy meetings for feedback and service improvement.

Named customers1 record

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

Three partnerships are on record, tiered minor.

• Adjust (ADJ)minorOthersAppears in the 'Proudly Supported by' section of the QSSS website footer. Nature of support not explicitly detailed.
• Daisy Hill PhysiominorOthersAppears in the 'Proudly Supported by' section of the QSSS website footer. Nature of support not explicitly detailed.
• Physique HealthminorOthersAppears in the 'Proudly Supported by' section of the QSSS website footer. Nature of support not explicitly detailed.

Scale indicators1 record

Recent moves2 records

Broad incumbents

• Northcott: Large NSW-based NDIS provider delivering accommodation, therapy, and in-home supports. Comparable as a multi-service disability provider with overlapping personal care and community access offerings.
• Cerebral Palsy Alliance: Long-standing disability provider delivering accommodation, therapy, and in-home supports, primarily in NSW. Comparable on high-intensity and complex disability support, though more regionally concentrated.
• Life Without Barriers: One of Australia's largest NDIS and community services providers delivering disability, child welfare, and aged care supports nationally. Comparable as a broad incumbent offering overlapping in-home and community-based disability support across all states.
• Scope Australia: Major disability service provider operating across multiple Australian states with in-home, accommodation, and therapy services. Overlaps with QSSS on disability supports and independent living offerings.

Direct peers

• Mable Technologies: Online platform that lets NDIS participants independently find and engage support workers across Australia. Direct competitor on the participant-choice, virtual-coordination model that defines QSSS's positioning.
• Hireup: Australian digital marketplace that connects NDIS participants directly with support workers of their choosing. Closely comparable to QSSS's client-led, worker-choice model and its virtual, technology-enabled national delivery.
• Sunnyfield: NDIS-registered disability services organisation providing accommodation, daily living, and community participation supports. Comparable across the core personal supports, domestic assistance, and SDA service lines.

Regional players

• Everyday Independence: NDIS therapy and support provider across Australia offering capacity-building and daily living supports. Comparable on therapy-adjacent and independent living service delivery, though more therapy-led.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/QSupportServicesAndSolutions
• Instagraminstagram.com/qssssupports
• LinkedInlinkedin.com/company/qsss

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Queensland Support Services and Solutions