Sertracen
Sertracen is a privately held business process outsourcing (BPO) company headquartered in Panama City, Panama, that delivers system integration services. Founded in 2000, the firm employs 501-1,000 staff and operates within the Latin American nearshore services market.
- Company typePrivate
- Founded2000
- HeadquartersPanama City, Panama
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
Sertracen firmographics
Firmographics- Name
- Sertracen
- Website
- https://sertracen.net
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Sertracen is a privately held business process outsourcing (BPO) company headquartered in Panama City, Panama, that delivers system integration services. Founded in 2000, the firm employs 501-1,000 staff and operates within the Latin American nearshore services market.
- Ownership category
- akta.pro rank
Sertracen industry classification
Industry- Product category
- Business Process Outsourcing
- NAICS
- Office Administrative Services (5611)
- akta.pro primary industry
- Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)
Keywords
Where Sertracen is headquartered
LocationHeadquarters
- HQ city
- Panama City
- HQ country
- Panama
- HQ region
- Latin America
Markets served
Sertracen business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Sertracen product offering
Product offeringCore offering
Sertracen is a business process outsourcing (BPO) company that delivers system integration services. The firm provides outsourced operational and technology integration support to organizational clients.
Product overview
No product information available. The source data contains only a default cPanel error page indicating the website (sertracen.net) is inaccessible due to server misconfiguration or IP address changes.
Differentiator
Problem solved
Functional benefit
Products and services
- System Integration Services
Companies that use Sertracen
Customer profileIdeal customer profiles1 record
Sertracen technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Sertracen competitors and assessment
Company assessmentBroad incumbents
- Genpact: Major BPO and digital-integration services firm operating a global delivery network; comparable because it directly combines business process outsourcing with systems integration capabilities, the same bundle Sertracen claims.
- Concentrix: Large publicly listed CX and BPO provider with extensive nearshore delivery in Latin America; comparable on both BPO services and systems/digital integration practices.
- Teleperformance: Global leader in outsourced customer experience and BPO services; directly comparable as a scaled BPO operator competing for the same large-enterprise outsourced-process mandates that a Panama-based firm would bid on.
- Conduent: Large publicly listed BPO focused on transaction-intensive processes and supporting systems integration; a comparable scaled operator in adjacent BPO verticals.
- TTEC: Publicly listed customer experience and BPO provider with significant nearshore Latin American capacity; competes for similar outsourced-process RFPs and emphasises digital integration with human delivery.
- WNS Holdings: Global BPO services provider with deep process and analytics capability; comparable for outsourced process mandates where Sertracen would bid, including systems integration around the BPO scope.
- Foundever (formerly Sitel Group / Startek): Global CX and BPO operator with large Latin American delivery footprint, including Panama City operations; direct competitor for similar nearshore BPO contracts.
Direct peers
- Globant: Latin American IT services and digital integration specialist with nearshore delivery centres; comparable as a regional systems-integration competitor targeting similar US enterprise buyers.
- Softtek: Mexican-origin IT and business process outsourcing firm with nearshore US delivery; near-perfect peer given overlapping Latin American base, dual BPO/integration offering, and similar mid-market enterprise client focus.
- Stefanini: Brazil-headquartered IT services and BPO provider with strong Latin American delivery footprint; highly comparable given similar size, nearshore orientation, and combined IT/BPO delivery model.
Market position
Strengths3 records
Weaknesses4 records
Competitive moat2 records
Key risks4 records
Key highlights4 records
Customer concentration
Sertracen social profiles
Digital presenceSertracen financial estimates
Financial estimateRevenue estimate
Valuation estimate
Sertracen leadership team
Management profileNumber of profiles
Sertracen funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Sertracen M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Sertracen
What does Sertracen do?
Sertracen is a business process outsourcing (BPO) company that delivers system integration services. The firm provides outsourced operational and technology integration support to organizational clients.
When was Sertracen founded?
Sertracen was founded in 2000. It employs 501 to 1,000 people.
Where is Sertracen based?
Sertracen is headquartered in Panama City, Panama, in the Latin America region.
Who are Sertracen's main competitors?
Broad incumbents on record are Genpact, Concentrix, Teleperformance, Conduent, TTEC, WNS Holdings and Foundever (formerly Sitel Group / Startek). Direct peers are Globant, Softtek and Stefanini.
Does Sertracen have an API?
No public API is recorded for Sertracen.
What industry is Sertracen in?
Sertracen's product category is Business Process Outsourcing. Its primary akta.pro industry code is BPAEAMAJ, Business Process-Aligned IT Outsourcing (ITO + BPO Integrated). Its NAICS code is 5611.