Syracuse Community Health

What Syracuse Community Health does

Syracuse Community Health Center, Inc. is a nonprofit Federally Qualified Health Center (FQHC) founded in 1977 in Syracuse, New York, delivering comprehensive primary and specialty care to underserved populations in Syracuse and Onondaga County regardless of insurance status or ability to pay. The organization operates from a new 56,000-square-foot main facility at 930 S. Salina St. (opened December 11, 2023) plus approximately 12 additional sites, including two Quick Care walk-in centers, satellite adult-medicine locations on East Fayette Street and Oswego Street, and eight school-based health centers inside the Syracuse City School District covering elementary, middle, and high school sites. Service lines include adult and pediatric primary care, OB-GYN, dental, eye care, podiatry, behavioral health and addiction treatment (CAPS), on-site radiology (X-ray and ultrasound), an on-site pharmacy with free delivery and a mobile refill app (RXLocal), telehealth (video and telephone-only), care coordination, nutrition counseling, and translation services in hundreds of languages.

Technology is conventional healthcare delivery infrastructure rather than proprietary AI: a MyChart patient portal (via OCHIN), standard telehealth video workflows, and integrated scheduling and care coordination. There are no disclosures of proprietary algorithms, AI/ML models, or patents. The business model rests on FQHC cost-based reimbursement from Medicare and Medicaid, commercial insurance billing, and a Sliding Fee Program that discounts charges based on household income and family size, supplemented by federal FQHC grants and HRSA/NCQA-recognized quality designations (NCQA Patient-Centered Medical Home, NHSC-approved site). Patient acquisition is predominantly community-based, school-district partnered, and word-of-mouth, with no traditional marketing.

Governance is led by President & CEO Dr. Ofrona Reid (appointed December 2021) and a long-tenured clinical leadership team, with senior departmental heads in place since the early-to-mid 2000s. Customer concentration is geographically narrow (Central New York) but patient-mix diversified across Medicaid, Medicare, uninsured, and commercially insured populations. Strategic posture is steady, safety-net scale rather than venture-backed expansion, anchored by the December 2023 facility investment and reinforced by dual OB hospital partnerships (Crouse Hospital and Upstate Community Hospital) and a deep Syracuse City School District partnership.

Name

Syracuse Community Health

Legal name

Syracuse Community Health Center, Inc.

Website

https://syracusecommunityhealth.org

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

101–250 employees

Short description

Syracuse Community Health is a nonprofit Federally Qualified Health Center founded in 1977 in Syracuse, NY, delivering integrated primary, dental, OB-GYN, behavioral health, pharmacy, and school-based care across 13 locations to underserved residents regardless of ability to pay.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Ambulatory Health Care Services (621), Offices of Mental Health Practitioners (except Physicians) (62133)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

akta.pro secondary industries

Public/County Primary Care Clinics (HLAFAGAI), Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

Keywords

• Community health center
• Federally qualified health
• Primary care services
• Behavioral health services
• Dental care services

Headquarters

HQ city

Syracuse

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Healthcare Services Revenue: FQHC revenue generated from providing comprehensive healthcare services including primary care, dental, pediatrics, OB-GYN, pharmacy, behavioral health, and specialty services. Revenue comes from insurance reimbursements (Medicaid, Medicare, commercial insurance) and patient payments on sliding scale basis.
2. Sliding Fee Program: Discounted charges for medical and dental services based on household income and family size. Ensures healthcare access for underserved populations regardless of ability to pay.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Syracuse Community Health is a Federally Qualified Health Center delivering comprehensive integrated healthcare across primary care, pediatrics, OB-GYN, dental, eye care, podiatry, behavioral health and addiction treatment, pharmacy, radiology, telehealth, and school-based health services. The organization operates 13 locations in Central New York, anchored by a new 56,000 sq ft main facility, providing care regardless of insurance or ability to pay through a sliding fee program.

Product overview

Syracuse Community Health is a Federally Qualified Health Center (FQHC) and Patient Centered Medical Home (PCMH) offering a comprehensive suite of integrated healthcare services across Central New York. The organization operates a platform-plus-multispecialty model centered at their new 56,000 sq ft main facility (930 S. Salina St.), with integrated services including primary care (adult and pediatric), women's health (OB-GYN), dental services, eye care, podiatry, behavioral health (CAPS), pharmacy, radiology, Quick Care (urgent care), telehealth, school-based health services, care coordination, nutrition counseling, and translation services. The organization serves patients regardless of ability to pay through a sliding fee program and accepts multiple insurance plans. Care is delivered across 11-13 convenient locations including the main health center, satellite locations (E. Fayette St., Oswego St.), Quick Care centers, and eight school-based health centers in partnership with Syracuse City School District.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Care Adult Adult primary care led by a doctor treating patients when sick, providing preventive care, and coordinating with specialists. Available to all patients regardless of insurance or ability to pay.
• Pediatrics Pediatric healthcare for children from birth until age 21, including well-child exams, vaccinations, sick visits, developmental screenings, and school physicals.
• Women's Health (OB-GYN) Women's health services treating women at every stage of life, including prenatal care, mammography, contraception, STD testing, Pap smears, and postpartum care, with hospital delivery coordinated through Crouse and Upstate Community Hospitals.
• Dental Services Comprehensive dental services for the whole family including exams, pediatric dental care, emergency exams, cleanings, deep cleanings, periodontal screenings, oral cancer screenings, sealants, dentures, and teledental evaluations.
• Eye Care Comprehensive eye care providing eye exams, diagnostic testing, children's eye care, and emergency eye care through optometrists.
• Podiatry Foot and ankle care for adults and children, treating conditions including ingrown toenails, ankle sprains, diabetic foot, plantar fasciitis, bunions, and other foot/ankle problems.
• Psychological and Addiction Services (CAPS) Mental health and substance use disorder treatment including counseling, addiction services, behavioral health, crisis intervention, and coordinated care.
• Quick Care Center Walk-in urgent care services with no appointment necessary, available five days a week including evenings, treating rashes, infections, sprains, ENT problems, dental problems, minor eye problems, cold/flu, and lacerations.
• Pharmacy On-site pharmacy with same-day prescription filling, free medication delivery, and multiple refill options via the RXLocal.com app, phone (47-NURSE), or in-person.
• Radiology On-site radiology services including X-rays and ultrasound, available with or without an appointment at the Salina Street location with physician referral.
• Telehealth Video appointments for general medical and dental care accessible via smartphone, computer, or tablet with audio/visual capability; telephone-only appointments also available.
• School-Based Health Services Healthcare services provided at school buildings throughout Syracuse City School District including physical exams, immunizations, and mental health services, regardless of ability to pay.
• Care Coordination Services Services helping patients connect with transportation, childcare, housing, health insurance, legal services, food banks, and social services, plus scheduling assistance for specialty appointments.
• Nutrition Nutrition counseling services provided by registered dietitian nutritionists.
• Translation Services Phone-based interpretation services for hundreds of languages including Spanish, Arabic, Burmese, and Korean, available at all locations.

Quantifiable outcome

• Comprehensive care coordination assisting patients with transportation, childcare, housing, health insurance, legal services, food banks, and social services

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Syracuse City School DistrictcoreStrategic or Co-development PartnerSCH partners with Syracuse City School District to provide low-cost healthcare for all students in the district, regardless of ability to pay. School-based health centers operate during and after school hours year-round including holidays and summer vacations. Services include physical exams, immunizations, mental health services, and dental care through school-based clinics and the Chompers mobile dental program at Head Start preschools.
• Crouse HospitalcoreStrategic or Co-development PartnerSCH partners with Crouse Hospital for obstetric deliveries, providing seamless care coordination for women's health patients requiring hospital-based services.
• Upstate Community HospitalcoreStrategic or Co-development PartnerSCH partners with Upstate Community Hospital for obstetric deliveries, ensuring comprehensive prenatal through delivery care for patients.
• National Health Service Corps (NHSC)coreOthersSCH is an NHSC-approved site, allowing team members to qualify for NHSC loan repayment grants. SCH helps NHSC scholars fulfill student-to-service programs. This partnership helps attract healthcare providers to underserved areas.
• Nurse Corps Scholarship ProgramminorOthersSCH helps Nurse Corps Scholarship Program recipients fulfill their service requirements, supporting nursing workforce development in underserved communities.
• National Committee for Quality Assurance (NCQA)coreOthersNCQA certification of SCH as a Patient-Centered Medical Home, demonstrating compliance with quality standards for comprehensive, team-based care delivery.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Apicha Community Health Center: A New York City-based FQHC providing primary care, behavioral health, dental, and HIV/STD services to underserved Asian and Pacific Islander and other communities. Comparable as a multi-specialty FQHC with NCQA PCMH recognition.
• Sun River Health: A large FQHC operating across New York State with a comparable mission of delivering affordable primary care, dental, behavioral health, and specialty services to underserved populations. Most directly comparable peer given shared NY geography and integrated multi-specialty FQHC model.
• Oak Orchard Health: An FQHC serving rural Western and Central New York with primary care, dental, behavioral health, and pharmacy services. Comparable as a regional NY FQHC of similar scale and service mix.
• Hudson Headwaters Health Network: A nonprofit FQHC serving rural and underserved communities in upstate New York with multiple locations, primary care, behavioral health, and pharmacy services. Comparable as a similarly sized, mission-aligned FQHC in New York's non-urban markets.
• Urban Health Plan: A Bronx-based FQHC operating multiple sites with primary care, behavioral health, dental, and specialty services. Comparable as a multi-site, mission-driven FQHC offering comprehensive ambulatory services to underserved populations.
• Finger Lakes Community Health: A New York-based FQHC providing primary, dental, and behavioral health services across multiple sites in the Finger Lakes region. Directly comparable in FQHC status, scope of services, and NY State footprint.
• Ryan Health: A New York City-based FQHC providing primary care, behavioral health, dental, and specialty services to underserved populations. Comparable as a multi-site FQHC offering integrated ambulatory care under a sliding-fee model.
• Charles B. Wang Community Health Center: A Manhattan-based FQHC delivering comprehensive primary care, dental, behavioral health, and specialty services to underserved Asian American and broader communities. Comparable as a multi-site FQHC with integrated specialty services and PCMH certification.

Regional players

• Lynn Community Health Center: A Massachusetts-based FQHC operating multiple sites with primary care, behavioral health, dental, and specialty services. Comparable as a multi-site FQHC serving a diverse, underserved urban population with an integrated service model.
• Whittier Street Health Center: A Boston-based FQHC providing primary care, behavioral health, dental, vision, and pharmacy services to underserved populations. Comparable as an FQHC of similar scale and integrated service mix, though serving a different metro.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/syrcommhltctr
• Facebookfacebook.com/SyracuseCommunityHealth
• LinkedInlinkedin.com/company/syracuse-community-health-center

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Syracuse Community Health