Shelter Pro Software

What Shelter Pro Software does

Shelter Pro Software is a privately-held US software company founded in 1994 (per company-reported history) and headquartered in Buena Vista, Colorado, that builds record-keeping and workflow software for animal services organizations. Its product is a modular Windows-based client/server application with a SQL Server backend, sold as six core modules — Animal Control, Shelter Management, Animal Identification, Donations, Traps, and Accounting — plus the Shelter Pro Portal (a citizen-facing website add-on available in three tiers) and Pet Detect (customizable pet collars). The platform handles intake-to-disposition case tracking, medical records, bite cases, licensing/registration, citations, donations, and trap inventory, with integrations to microchip providers (AKC/Reunite, HomeAgain, Petlink, SmartTag), adoption platforms (PetFinder, Adopt-A-Pet, Pets911), pet insurance (Embrace), and common vet software.

The company serves city, county, and municipal animal control agencies, plus private shelters including Humane Societies, SPCAs, and rescue groups across the United States and Canada, with customer scale ranging from organizations handling 300-400 animals per year to those processing 50,000 complaints and shelter intakes annually. Deployment is offered either self-hosted on-premise or via Shelter Pro Cloud Services, a Citrix-based PAAS/SAAS environment delivered through an OEM cloud partner.

Revenue is generated through subscription-based annual licensing (with ad-hoc upgrade pricing for non-SQL-Server customers), modular quote-based pricing that varies by selected modules and user count, professional services for data conversion (typically 1-3 months of work) and instructor-led training, plus a 3.6% transaction handling charge on credit/debit card payments processed through the Portal. Sales is consultative and direct — phone (800-533-8599), email, and one-hour virtual guided tours — supplemented by trade show presence at animal services conferences. The team is sub-10 employees, the company is bootstrapped with no disclosed funding rounds, and product evolution is delivered through annual major version releases (Version 9.19, Build 0444 is the current release as of 2024).

Name

Shelter Pro Software

Legal name

Shelter Pro Software

Website

https://shelterpro.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1–10 employees

Short description

Shelter Pro Software is a Colorado-based private software company that provides modular record-keeping and workflow software for animal control agencies, shelters, and humane societies across the US and Canada. Since 1994 it has offered intake, medical, licensing, and citation modules deployed on-premise or via its cloud partner.

Ownership category

akta.pro rank

Product category

Animal Services Software

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Online Booking, Intake & Digital Front Door (Forms, Consent, Waitlist) (HLAMAGAD)

akta.pro secondary industries

Veterinary Client Engagement & Marketing (CRM, Reminders, Portals) (HLAMAMAE), Revenue Cycle, Payments & Financing (Payments, Subscriptions, BNPL, Claims Support) (HLAMAGAE)

Keywords

• Animal shelter software
• Animal control software
• Animal services records
• Pet licensing software
• Animal shelter management

Headquarters

HQ city

Buena Vista

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Licenses: Modular software licensing model allowing customers to purchase only the modules they need. Options include self-hosted on-premise deployment or cloud-based via Shelter Pro Cloud Services.
2. Annual Licensing/Maintenance: Annual licensing fees cover software maintenance and version/build upgrades. SQL Server customers receive free version and build upgrades with annual licensing.
3. Training Services: Instructor-led training sessions (typically 3-4 hours) provided remotely for groups of employees new to Shelter Pro. Documentation and self-learning materials are included free with purchase.
4. Data Conversion Services: Custom data migration services from legacy systems to Shelter Pro database. Process involves custom program writing, sample testing, and refinement. Costs vary based on complexity, data volume, and data cleanliness. Typically takes 1-3 months.
5. Payment Processing: Credit/debit card payments include 3.6% handling charge. Online payment processing through PayPal.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Shelter Pro Software sells modular record-keeping software for animal services organizations, covering animal control operations (incidents, citations, bite cases, dispatch and field work) and shelter management (intake, medical, kennel, disposition, lost/found matching). The platform is sold via annual subscription licenses, deployed either self-hosted on-premise with SQL Server or as a cloud-based PAAS/SAAS service, and is accompanied by professional services for data conversion from legacy systems, instructor-led training, and a transaction-fee-based payment processing capability.

Product overview

Shelter Pro Software is a modular platform-plus-products architecture for animal services organizations. The core product is Shelter Pro Software, an industrial strength record-keeping system deployed either self-hosted on-premise or via Shelter Pro Cloud Services. Six add-on modules extend the core: Animal Control Module (law enforcement activities, incidents, citations, bite cases), Shelter Management Module (intake, medical, kennels), Animal Identification Module (licensing, vaccinations, microchips), Donations Module (monetary and in-kind tracking), Traps Module (rental management), and Accounting Module (feeder system for payments, deposits, invoicing). Shelter Pro Portal is a separate add-on website product available in three tiers: Non Transactional (informational only), Transactional (basic self-service), and Transactional With Online Payments (full payments, licensing, donations). Pet Detect provides printable collar/labels for animal identification. All products can be deployed on-premise with SQL Server or via Shelter Pro Cloud Services using Citrix-based cloud infrastructure.

Differentiator

Problem solved

Functional benefit

Products and services

• Shelter Pro Software Industrial-strength modular record-keeping platform for animal services organizations, supporting case tracking, medical records, bite cases, lost animal reports, and integrating all add-on modules. Designed for city, county, and municipal animal control agencies and private agencies including Humane Societies, SPCAs, and rescue groups.
• Shelter Pro Cloud Services Cloud-based PAAS/SAAS deployment option for Shelter Pro, delivered via a Citrix-based partner platform providing remote access, disaster recovery, 24/7/365 support, Tier Level IV data centers with 3-4x redundancy, automatic software upgrades, and reduced hardware requirements.
• Shelter Pro Portal Add-on stand-alone, customized website product for animal services organizations providing citizen self-service functions including lost pet reporting, online citation payments, online donations, and pet licensing purchase/renewal. Desktop and mobile friendly and offered in three tiers.
• Animal Control Module Module supporting law enforcement activities of animal control officers, including dispatch, field work, incident records (complaints, service calls, dispatch), citation records (citations, tickets, warnings), bite case records, ACO narratives, evidence photos, remote/field access, and address mapping with geocoding.
• Shelter Management Module Module for tracking sheltering activities including case tracking, medical records, bite cases/quarantines, lost animal report monitoring, wish list request monitoring, intake/process/disposition processing, animal photos, kennel cards, and integration with PetFinder and Adopt-A-Pet.
• Animal Identification Module Module for tracking animals via licensing/registration, vaccination/rabies, microchip records, and compliance tracking, with auto-generation of citations for non-compliance, barcode support, and online citation payment via Portal.
• Donations Module Module that tracks monetary and in-kind donations, supports fundraising drives to known donors, generates yearly tax notices for donors, and produces confirmation/thank-you notices, with online donations supported via Shelter Pro Portal and document imaging.
• Traps Module Module managing trap inventory including rentals/checkouts and returns, with rental fees, deposits, and refunds when used with the Accounting Module, plus e-signature functionality for trap usage agreements.
• Accounting Module Module tracking all monetary activity across other Shelter Pro modules, acting as a feeder system for daily aggregate activity. Features charges/fees (automated and manual), payments (cash, check, credit/debit), deposits, invoicing, receipts, and automated chargebacks.
• Pet Detect Customizable printable pet collars/labels for animal identification while in care, printed via Shelter Pro on a special printer and label media. Includes shelter-specific identifiers such as Case IDs, Kennel assignments, pet name, and profile information, and is also used as tags for personal property items in the pet boarding industry.
• Shelter Pro Portal - Non Transactional Model Most basic Shelter Pro Portal tier providing an informational-only website with real-time secure connection to the database, self-publishing customizable web pages, and ability to add pages for events and updates.
• Shelter Pro Portal - Transactional Model Mid-tier Shelter Pro Portal including all Non Transactional features plus pet owner self-service account functionality for basic data management.
• Shelter Pro Portal - Transactional With Online Payments Model Deluxe Shelter Pro Portal tier including all features of the Non Transactional and Transactional models plus online payment capabilities for pet license/registration purchase and renewal, citation fine payments, online donations, and streamlined credit/debit card processing with no merchant fees.

Quantifiable outcome

• Eliminate manual microchip registration processes for staff
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature13 records

Partnerships

Seven partnerships are on record, tiered core.

• AKC/ReunitecoreTechnology or IntegrationMicrochip provider partnership enabling automatic registration of implanted microchips. Shelter Pro customers enter microchip data, and Shelter Pro automatically transmits registration data to AKC/Reunite, eliminating manual registration processes. This is a no-cost service that reduces staff time and improves microchip registration compliance rates.
• HomeAgaincoreTechnology or IntegrationMicrochip provider partnership enabling automatic registration of implanted microchips through Shelter Pro's Microchip Interface Service. Eliminates need for manual registration via website, fax, or mail. Service is provided at no cost to the organization.
• Petlink (Datamars)coreTechnology or IntegrationMicrochip provider partnership for automated microchip registration. Shelter Pro transmits registration data automatically to Petlink, streamlining the implant registration process for animal services organizations.
• SmartTagcoreTechnology or IntegrationMicrochip provider partnership enabling automatic registration through Shelter Pro's Microchip Interface Service. Completes the registration workflow directly from Shelter Pro software without staff intervention.
• EmbracecoreStrategic or Co-development PartnerPet health insurance partner providing pet owners with information about health insurance options. Shelter Pro shares pet owner data with Embrace when certain events occur (adoption, owner redemption, clinic visit). Organizations receive funding support for participation at zero cost. Data sharing is integrated into Shelter Pro workflow.
• PetFindercoreTechnology or IntegrationAutomatic uploads of adoptable and stray pets to PetFinder with full automation support. Organizations can schedule hands-off uploads directly from Shelter Pro database.
• Adopt-A-PetcoreTechnology or IntegrationAutomatic uploads of adoptable pets to Adopt-A-Pet platform. Integration enables scheduled, automated uploads eliminating manual data entry for pet listings.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Vetter Software: Vetter Software is a cloud-based veterinary practice management platform serving animal health providers. While its primary focus is veterinary clinics rather than shelters, it operates in the broader animal health digital platform space with overlapping intake, records, and payment functionality.
• ezyVet: ezyVet is a broader veterinary practice management platform with cloud-native delivery, integrations, and workflow automation. It competes in the animal health IT category adjacent to Shelter Pro's niche and reflects the modern SaaS experience Shelter Pro's on-premise base may eventually demand.

Direct peers

• Chameleon Software: Chameleon Software is a long-standing direct competitor in animal shelter management software, serving similar municipal and nonprofit shelter customers with comparable intake, animal records, and adoption workflow functionality.
• RescueGroups.org: RescueGroups.org provides animal welfare management software including intake, adoption, foster, and medical workflows for rescues and shelters. It targets a similar nonprofit/municipal animal services customer base as Shelter Pro.
• Shelterluv: Shelterluv is a cloud-native animal shelter management platform offering intake, medical, behavior, and adoption tools to rescues and shelters. It competes for the same customer base as Shelter Pro with a more modern SaaS delivery model.
• PetPoint: PetPoint, originally from Pethealth Software Solutions (now part of PetIQ), is one of the most widely deployed animal shelter management platforms in North America. It directly overlaps Shelter Pro's shelter management and licensing functionality.
• PetHarbor: PetHarbor offers shelter and animal control management software with intake, licensing, and lost/found pet functionality. It serves the same municipal animal services agencies as Shelter Pro with comparable workflow tools.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/roserush-holdings-llc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shelter Pro Software