Name

Nova Telecom

Legal name

Nova Telecom

Website

https://novatelecom.cl

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Telecom BPO Services

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Engineering Services (8711), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

akta.pro secondary industries

Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ), General Customer Service (Order/Account/Inquiries) (BPAAABAA)

Keywords

• Telecom BPO services
• Network engineering services
• Wireless network installation
• Regulatory permit management
• Telecom observability automation

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. BPO Services for Telecom Operators: Managed services and process outsourcing for telecommunications companies, including revenue assurance, billing, collections, network support, and technical operations. Services are delivered continuously with dedicated teams and operational oversight.
2. Network Engineering Services: Design, deployment, and optimization of fiber optic, microwave, and wireless networks including RAN installations. One-time project-based engagements for network construction and expansion.
3. Permit Management Services: Regulatory and municipal permit acquisition and management for telecom infrastructure projects. Ongoing project support with compliance documentation.
4. Observability and Automation Solutions: AI-powered monitoring, automation, and operational intelligence solutions. Includes dashboards, bots, and automated audits delivered as ongoing operational support.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Nova Telecom provides outsourced business processes (BPO) and engineering services to telecommunications operators, including revenue assurance, billing, collections, network operational support, fiber and wireless network design and installation, regulatory permit management, and 24/7 multi-tier technical support. The company enhances these services with its proprietary MOBS observability and AI-automation platform, delivering real-time operational visibility and progressive automation across telecom operations.

Product overview

Nova Telecom is a Chilean BPO and engineering services company serving telecommunications operators. The company offers a portfolio of six interconnected service lines: (1) Externalización de Procesos con IA — core BPO service for billing, revenue assurance, and collections with AI automation; (2) Ingeniería de Redes — network design and construction for fiber optic, microwave, and last-mile access; (3) Instalación de Redes Inalámbricas — wireless infrastructure deployment including RAN, satellite, and WiFi; (4) Gestión de Permisos — regulatory permit coordination with government agencies; (5) Centro de Soporte — N1/N2/N3 technical support and project control; and (6) Soluciones de Observabilidad y Automatización — proprietary MOBS observability platform with AI-powered dashboards, bots, and progressive automation. Services are delivered under ISO 9001:2015 methodology.

Differentiator

Problem solved

Functional benefit

Products and services

• Externalización de Procesos con IA (BPO with AI) BPO service for telecom operators covering billing, revenue assurance, collections, and network operations support. Implements AI-driven controls, reconciliations, and traceability to reduce revenue leakage and improve service continuity. Targets telecommunications operators in Chile.
• Ingeniería de Redes (Network Engineering) Network engineering and construction services for telecom operators including fiber optic, microwave, and last-mile access design. Covers feasibility studies, network documentation, and SmallWorld platform inventory management. Targets telecommunications operators.
• Instalación de Redes Inalámbricas (Wireless Network Installation) Wireless infrastructure deployment service for telecom projects including RAN (3G/4G/5G) installations, point-to-point and point-to-multipoint microwave links, Ku and Ka band satellite terminals, and wide-area WiFi networks. Targets telecommunications operators.
• Gestión de Permisos (Permit Management) Regulatory permit management service for telecommunications, energy, and construction projects. Coordinates with DOM, SEC, MOP, SUBTEL, DGAC, SERVIU, CBR, and other Chilean authorities, using a SharePoint-based documentation and tracking platform. Targets telecom operators and infrastructure project owners.
• Centro de Soporte para la Gestión de Servicios (Support Center) Technical and administrative support center operating N1/N2/N3 help desks, project control, quality assurance, and resource allocation for telecom service delivery. Staffed with 40+ certified agents and processes more than 28,000 monthly tickets. Targets telecommunications operators.
• Soluciones de Observabilidad y Automatización (MOBS) Advanced observability and automation platform with proprietary in-house digital dashboards (MOBS) providing real-time operational visibility, AI-powered bots operating 7x24, machine learning, automated auditing, and synthetic navigation for critical telecom processes. Platform-agnostic and integrates with any client system. Targets telecommunications operators.

Quantifiable outcome

• 28,000+ monthly tickets processed
• +3 more outcomes

Named customers2 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core and minor.

• Pronto GroupcoreOthersNova Telecom belongs to the Pronto Group of Companies, a Chilean business group. This affiliation provides corporate backing and potentially enables cross-company synergies in operations and service delivery.
• Universidad Adolfo Ibanez (UAI)minorStrategic or Co-development PartnerCollaboration with UAI behavioral and organizational experts to develop change management programs and ensure process adherence. The partnership focuses on cultural transition and organizational adoption when implementing new operational processes and automation.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Indra: Spanish-headquartered IT services and consulting company with strong Latin American operations serving telecom operators with engineering, BPO, and digital transformation services. Closely aligned with Nova's combined engineering + BPO + managed services proposition.
• Atento: Latin American-focused BPO and customer experience company with significant telecom vertical exposure and operations across the region. Comparable in BPO service model, telecom operator customer base, and regional footprint, though at much larger scale.
• Sonda: Largest Chilean IT services and solutions company providing IT outsourcing, systems integration, and managed services across Latin America. Closely comparable as a domestic Chilean IT/BPO player serving enterprise and telecom clients with a similarly broad service portfolio.
• StarTek: Customer experience BPO provider with telecom and digital media verticals and significant Latin American operations. Comparable as a mid-sized BPO serving telecom operators with multilingual support centers and back-office process outsourcing.
• TaskUs: Digital outsourcing and BPO company serving telecom, technology, and fintech clients with support center operations and AI-augmented services. Comparable in mid-market BPO positioning with focus on technology-enabled service delivery.

Broad incumbents

• Tata Consultancy Services (TCS): Global IT services and BPO leader with a major telecom practice and Latin American operations. Comparable in delivering network engineering, support center, and AI-enabled managed services to large telecom operators.
• Genpact: Global professional services and BPO firm with a dedicated telecom vertical offering finance & accounting outsourcing, revenue assurance, and AI-driven process automation. Directly comparable to Nova's billing, collections, and revenue assurance BPO services for telecom clients.
• Teleperformance: World's largest customer experience and BPO company with deep telecom operator relationships globally. Comparable in the integrated BPO plus digital automation model, particularly for telecom support centers and back-office processes.
• Concentrix: Global CX and BPO provider with a sizable telecom vertical and presence in Latin America. Comparable in offering BPO, customer support, and AI-augmented services to telecom operators, though operating globally with much larger scale.
• Infosys BPM: BPO arm of Infosys providing finance & accounting, customer service, and AI-augmented operations support, with established telecom clients globally. Comparable in scaling AI-augmented BPO delivery for large telecom operators.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/nova-telecom-spa

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nova Telecom