What TeamWhale does

TeamWhale (legal entity TEAMWHALE d.o.o.) is a Belgrade-headquartered outsourced multilingual customer service company that delivers customer support, technical support, chatbot implementation, ticket management, toll-free number provisioning, claim center management, and multilingual quality control services. The company operates a distributed delivery model built on a network of over 500 freelance experts plus 100+ experienced core call-center agents, coordinated via standardized Home Office infrastructure to deliver 24/7 coverage in 30+ languages across five continents. Its primary stated target vertical is financial institutions and FinTech companies, supplemented by large enterprises and small companies/startups.

The company's product portfolio centers on two core services (Customer Support and Technical Support) complemented by modular add-ons including chatbots with decision tree configuration, ticketing, claim handling with a two-level procedure, and quality control in customers' preferred languages. The underlying technology is primarily process and people infrastructure rather than proprietary software; the chatbot module relies on integration into client chat widgets and configurable decision trees rather than in-house AI models.

Commercially, TeamWhale uses two usage-based pricing tiers: enterprise request packages starting at €80,000 for 50,000 monthly requests (with dedicated team, project manager, quality control, and analytics) and hourly billing at €30/hour for small companies with fewer than 50,000 monthly requests. Go-to-market is direct enterprise sales with personalized onboarding and a committed 2-week service setup window for urgent requests. The firm operates as a privately held Serbian limited liability company with no disclosed institutional investors, no funding rounds on record, and no named customer logos in the available data.

Name

TeamWhale

Legal name

TEAMWHALE d.o.o.

Website

https://teamwhale.com

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Short description

TeamWhale is a Belgrade-based outsourced multilingual customer service company delivering customer support, technical support, chatbot, and quality control services in 30+ languages to financial institutions, large enterprises, and startups via a distributed freelance workforce of 600+ agents.

Ownership category

akta.pro rank

Headquarters

HQ city

Belgrade

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Enterprise Request Packages: Large companies purchase packages of requests they expect to receive. Larger packages offer lower per-request cost. Includes dedicated team, quality control, and customer feedback reports.
2. Hourly Support Services: Small companies with less than 50,000 requests per month can purchase services hourly. More expensive but flexible, suitable for temporary agreements or start-ups.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

TeamWhale is an outsourced multilingual customer service company that provides inbound and outbound customer support, technical support, chatbot implementation, ticket management, toll-free number setup, claim center management, and quality control services. Delivery is built on a distributed network of over 500 freelance agents and more than 100 experienced call-center agents supporting 30+ languages across 5 continents.

Product overview

TeamWhale is an outsourced multilingual customer service company offering a suite of support services. The core offering consists of Customer Support and Technical Support services, complemented by specialized modules including Chatbot (with decision tree creation), Ticket System, Toll Free Number, Claim Center, and Quality Control. The company delivers these services through a freelance business model with over 500 freelancers globally, providing 24/7 customized support in over 30 languages.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Support Multilingual inbound and outbound customer chat support delivered by experienced agents for businesses that need to serve customers across languages.
• Technical Support Frontline technical support for users experiencing issues on a client's website, including remote assistance via TeamViewer and purchase support.
• Chatbot Implementation Implementation of bot systems into client chat widgets and design of chatbot decision trees for automated customer interactions.
• Ticket System Ticket management service for handling customer inquiries and support requests.
• Toll Free Number Setup of local telephone numbers for incoming calls in a client's region to resolve customer issues immediately.
• Claim Center Complaint management service with a two-level claims procedure that reduces customer complaints and manages communication with regulatory institutions.
• Quality Control Expert quality control service addressing language barrier issues by providing quality assurance in customers' preferred languages.

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Foundever: Global CX outsourcing provider (formed from merger of Sitel and IBEX), serving financial services and other verticals with multilingual contact centers. Comparable customer-service BPO offering to TeamWhale at much larger scale.
• Teleperformance: Largest pure-play customer service BPO globally, with multilingual contact centers across 80+ countries. Directly comparable service category; established incumbent against which TeamWhale competes for enterprise contracts.
• TTEC Holdings: Global customer experience technology and services company with contact-center operations. Comparable CX outsourcing capabilities but as part of a much larger portfolio spanning design, digital, and technology services.
• Concentrix: Large global BPO delivering customer experience and technology services at scale. Broad incumbent in the same outsourced customer-service category as TeamWhale, but operates at vastly greater scale across many verticals.

Direct peers

• TaskUs: Outsourced customer experience and digital services provider serving fintech, tech, and other verticals. Comparable in offering multilingual inbound/outbound support, with FinTech as a major vertical.
• Liveops: Customer service outsourcing firm built around a distributed, work-from-home agent network — structurally similar to TeamWhale's freelance model. Comparable on virtual-agent CX delivery and flexible scaling.
• SupportYourApp: Outsourced technical and customer support company with a globally distributed team, similar in size and offering to TeamWhale. Comparable multilingual customer-service BPO model targeting tech and software clients.
• Helpware: Mid-sized outsourced customer support and back-office services provider with distributed agents across multiple geographies. Closely comparable in scale, service mix (chat/email/voice support, content moderation), and SMB-to-enterprise client profile.
• Arise: Virtual customer service platform connecting enterprises to a network of work-from-home agents. Highly comparable business model to TeamWhale's distributed freelance agent network.
• ModSquad: Outsourced digital customer engagement and community support provider with a globally distributed moderator/agent workforce. Comparable in providing on-demand, online-first multilingual customer support.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TeamWhale