Mero Doctor

What Mero Doctor does

Mero Doctor is a Nepal-based telemedicine platform, operated under the Midas parent brand, that connects individual patients with licensed doctors for remote video consultations and ancillary healthcare services. The platform is accessible via native iOS and Android apps and a web portal, with a self-serve sign-up flow using mobile number authentication that allows users to begin an instant consultation within approximately two minutes. It offers free 24/7 instant consultations with general physicians as a customer acquisition channel, alongside paid scheduled video consultations with specialists across more than 15 medical specialties drawn from a network of 200+ verified practitioners. The product surface also includes a Symptom Checker for pre-consultation triage, Hospital Appointment Booking across partner hospitals in Nepal, Health Packages for preventive screening, and Book Tests for laboratory diagnostics, with electronic prescriptions delivered digitally and a 7-day free follow-up window.

The underlying technology stack combines a mobile and web frontend with a backend API (api.mero.doctor) and a separate doctor portal (hmis.mero.doctor). Payments are processed through Nepal-localized gateways including IME Pay, eSEWA, Khalti, and Connect IPS, and the company has integrated with a third-party e-pharmacy partner to enable doorstep medicine delivery following e-prescriptions. Protected health information is stored with technical, physical, and administrative safeguards as described in the platform's privacy policy.

The business model is primarily transaction- and usage-based: free instant consultations serve as a funnel into paid specialist video consultations on a take-rate basis, with ancillary affiliate or referral revenue from the e-pharmacy partner and potential referral economics from hospital, lab, and clinic partners. Customer segments span four groups: individual patients (the primary consumer segment), healthcare providers/doctors (the supply side), hospitals (appointment booking partners), and health partners including labs, polyclinics, and pharmacies. The company is privately held, headquartered in Pani Pokhari, Kathmandu, and reports 11-50 employees, with no disclosed funding rounds, institutional investors, or revenue figures in the input data.

Name

Mero Doctor

Legal name

Mero Doctor

Website

https://merodoctor.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Mero Doctor is a Nepal-based telemedicine platform that connects individual patients with 200+ verified doctors across 15+ specialties via mobile app and web portal, offering video consultations, hospital appointment booking, lab tests, e-prescriptions, and doorstep medicine delivery.

Ownership category

akta.pro rank

Product category

Telemedicine Services

NAICS

Offices of Physicians (6211)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Specialist Referral & Appointment Booking Platforms (HLALALAB)

Keywords

• Telemedicine platform
• Video consultations
• Online doctor appointments
• Digital prescription services
• Healthcare booking platform

Headquarters

HQ city

Kathmandu

HQ country

Nepal

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Video Consultation Fees: Patients pay consultation fees to connect with doctors via video call. Payment is made through integrated payment gateways (IME Pay, eSEWA, Khalti, Connect IPS) before consultation.
2. Subscription Access: Users must register and subscribe to access services. While free instant consultation is available, specialist consultations require payment.
3. Medicine Delivery Partnership: Tied up with third-party e-pharmacy agent to facilitate medicine delivery to patients' doorsteps, potentially generating referral or commission revenue.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Mero Doctor operates a telemedicine platform that connects patients in Nepal with 200+ certified doctors across 15+ medical specialties via 24/7 video consultations. The platform also enables hospital appointment booking, preventive health checkup packages, laboratory test bookings, and electronic prescriptions, with payments processed through local Nepal digital wallets and bank payment systems.

Product overview

Mero Doctor is a telemedicine platform operating as a unified ecosystem combining a mobile application and web portal. The core product consists of the Mero Doctor App and Web Portal, which together enable video consultations with over 200 doctors across 20+ specialties. The platform integrates Free Instant Consultation (24/7 immediate access to general physicians) and Specialist Video Consultation (scheduled appointments with specialists). Supporting modules include Hospital Appointment Booking for in-person visits, Health Packages for preventive screening, and Book Tests for laboratory services. A digital prescription system with 7-day free follow-up and symptom checker tool complete the patient-facing offerings. All services are integrated with Nepalese payment processors (IME Pay, eSEWA, Khalti, Connect IPS) and a third-party e-pharmacy for medicine delivery.

Differentiator

Problem solved

Functional benefit

Products and services

• Free Instant Consultation 24x7 immediate video consultation service connecting patients with general physicians for non-emergency medical situations without prior appointment scheduling. Functions as the customer acquisition channel for the platform.
• Specialist Video Consultation Scheduled video consultation service with specialists across 15+ medical specialties including cardiology, dermatology, psychiatry, pediatrics, gynecology, neurology, and others. Patients pay a consultation fee through integrated Nepal-based payment gateways.
• Hospital Appointment Booking Service enabling patients to book in-person appointments at partner hospitals across Nepal through the Mero Doctor platform, with appointment confirmation provided digitally.
• Health Packages Predefined preventive healthcare checkup packages offered through the platform, enabling patients to access bundled screening and diagnostic services from partner providers.
• Book Tests Service for booking medical laboratory tests and diagnostic investigations through partner diagnostic facilities and laboratories accessible via the Mero Doctor platform.

Quantifiable outcome

• Consultations can be started within 2 minutes
• +2 more outcomes

Segments4 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature6 records

Partnerships

One partnership is on record.

• Third-party E-pharmacy AgentminorOthersMero Doctor has partnered with a third-party e-pharmacy agent to facilitate delivery of medicines to patients' doorsteps. This partnership enables the end-to-end healthcare service where patients can receive prescriptions and have medicines delivered without visiting a pharmacy physically.

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• MediBuddy: MediBuddy is an India-based digital healthcare platform offering video consultations with specialists, lab bookings, and medicine delivery — similar to Mero Doctor's specialist consult + diagnostics + pharmacy mix.
• Practo: Practo is an India-headquartered digital healthcare platform offering online doctor consultations, appointment booking, and digital health records across multiple specialties — directly comparable to Mero Doctor's combined video consultation + hospital booking model.
• Lybrate: Lybrate is an India-based online doctor consultation and healthcare platform offering specialist bookings and patient-doctor interactions — comparable in its multi-specialty doctor marketplace focus.
• MFine: MFine operates an AI-driven telemedicine platform in India connecting patients with doctors across multiple specialties via video, chat, and in-person referrals — directly comparable to Mero Doctor's specialist video consultation offering.
• TATA 1mg: TATA 1mg combines e-pharmacy, lab test booking, and online doctor consultations in India — closely overlapping Mero Doctor's integrated ecosystem of video consults, pharmacy delivery, lab bookings, and health packages.

Emerging players

• Doctor Anywhere: Doctor Anywhere is a Southeast Asia-based telemedicine platform offering video consultations, medication delivery, and health screenings — overlapping Mero Doctor's service mix while serving primarily regional markets outside Nepal.
• DocOn Technologies: DocOn offers telemedicine and clinic management tools in India targeting small clinics and doctors — comparable in providing digital tools to doctors and patient consultation infrastructure.

Broad incumbents

• Teladoc Health: Teladoc Health is a global incumbent offering telehealth services across multiple specialties and geographies — broader than Mero Doctor's Nepal-specific focus but illustrative of the scaled telemedicine model Mero Doctor aspires to.
• Zocdoc: Zocdoc is a US-based doctor appointment booking marketplace that has expanded into telehealth — comparable to Mero Doctor's hospital appointment booking + video consultation workflow at a larger scale.

Regional players

• Health Connect (Nepal): Health Connect is a Nepal-based digital health platform offering telemedicine and health service connections — a directly comparable in-country peer targeting the same Nepal patient demographic as Mero Doctor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Mero_Doctor_
• Facebookfacebook.com/MidasTech.MeroDoctor
• LinkedInlinkedin.com/company/mero-doctor

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mero Doctor