Eller

What Eller does

Eller s.r.o. is a privately held Czech enterprise software and IT consulting firm, founded in 1998 and headquartered in Prague (U Habrovky 247/11, 140 00 Praha 4). The company operates a horizontal enterprise software business targeting large organizations across telecommunications, energy, financial services, consulting, and the public sector. Eller's product portfolio consists of two primary assets: Eller Softshell, a proprietary low-code application development platform that uses a hybrid rendering architecture to translate declarative definitions into JavaScript, CSS, and HTML5 delivered on demand; and Eller Conclusion, a modular enterprise process automation suite built on top of Softshell, comprising Service Desk, Demand Management, Resource Management, Asset Management, and Quality Management modules. Integrations include ActiveDirectory, Kerberos, JIRA, HP Quality Center, and email connectors.

Eller monetizes through a combination of software licenses/subscriptions (cloud or on-premise, annual cadence, custom quote-based pricing) and professional IT consulting services that leverage more than 20 years of implementation experience. The company holds ISO 9001:2015 and ISO 27001:2022 certifications, is designated as a Digital Services Act (EU 2022/2065) point of contact, and operates an enterprise field sales model with no publicly disclosed revenue. Named customers include GasNet (gas distribution), Bank iD (financial services), and ONE/1.me (telecommunications).

More recently, Eller has positioned the Conclusion platform as an AI-enabled enterprise system, introducing autonomous AI agent support within workflows, a governed execution environment with role-based permissions and audit trails, and LLM-agnostic integration. The firm is led by Managing Director Andrej Koščejev, with no disclosed external investment, parent company, or M&A activity.

Name

Eller

Legal name

Eller s.r.o.

Website

https://eller.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Eller is a Prague-based enterprise software and consulting firm founded in 1998, providing the Softshell low-code platform and Conclusion process automation suite (Service Desk, Asset Management, Quality Management, etc.) to large organizations across telecom, energy, financial services, and public sector.

Ownership category

akta.pro rank

Product category

Enterprise Process Automation Software

NAICS

Software Publishers (513210), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Process & Case Management Low-Code Platforms (HDAEAKAE)

akta.pro secondary industries

Service Catalog, Request Fulfillment & Self-Service Portals (BPAEAJAI), Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ)

Keywords

• Enterprise process automation
• Low-code platform
• IT service management
• Enterprise asset management
• IT consulting services

Headquarters

HQ city

Prague

HQ country

Czechia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licenses and Subscriptions: Eller Conclusion and Softshell software products are provided under separate written agreements concluded with each customer. The company offers both cloud and on-premise deployment options. Software products and services are provided under separate written agreements.
2. IT Consulting Services: Eller provides consulting and process automation services, deeply focusing on each individual customer needs. The company offers advisory services where customers can approach consultants to leverage past experience for building systems faster and cheaper.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Eller provides consulting and proprietary low-code enterprise software. The Softshell platform translates declarative application definitions into JavaScript, CSS, and HTML5 on demand, letting business users with average IT knowledge build and customize enterprise applications without coding. The Conclusion suite delivers modular process automation covering Service Desk, Demand Management, Resource Management, Asset Management, and Quality Management for large enterprise customers, available as cloud or on-premise deployments.

Product overview

Eller provides IT consulting services and a software solution portfolio consisting of the Softshell low-code development platform and the Conclusion enterprise process automation suite. Conclusion is a modular solution where Softshell serves as the underlying technology platform powering the applications. The Conclusion suite includes multiple integrated modules: Service Desk for service desk operations automation, Demand Management for demand collection and project management, Resource Management for task planning and resource allocation, Asset Management for enterprise asset governance, and Quality Management for test planning and execution. The architecture combines predefined solution modules with customizable workflows, allowing rapid delivery of complex applications.

Differentiator

Problem solved

Functional benefit

Brands

• Eller Conclusion: Enterprise process automation software - modular solution for company automation, reducing IT costs and improving user satisfaction
• Eller Softshell
• Conclusion Service Desk
• Conclusion Demand Management
• Conclusion Resource Management
• Conclusion Asset Management
• Conclusion Quality Management

Products and services

• Eller Conclusion End-to-end enterprise process management solution that brings corporate process management to a new level with powerful text editing, collaboration tools, customizable workflows, and seamless automation of all process steps from requirements collection to project planning, tracking and task management in one single solution. Targeted at large enterprise customers.
• Eller Softshell Next generation low-code platform for enterprise application development. Translates application definition files into JavaScript, CSS and HTML5 code sent to client on demand, enabling fast, responsive applications with real-time data updates. Uses hybrid rendering architecture that delivers desktop-program responsiveness with modern web development flexibility.
• Conclusion Service Desk Innovative solution for service desk operations automation with customizable Contact Center interface, service catalogue, questionnaire form editor, ticket queues, knowledge base, and integrated CMDB. Serves as a communication portal for clients, partners and internal users.
• Conclusion Demand Management Single system to support demand collection, requirements analysis, planning and execution with collaborative rich-text requirement editor, release planning, resource planning, and agile projects support. Handles demand collection, tasks, projects and requirements management.
• Conclusion Resource Management Plan, assign and execute tasks with resources management including task management, resources capacity planning, accurate time sheets, and project management with Gantt chart views. Provides efficient planning of people and equipment.
• Conclusion Asset Management Enterprise Asset Management (EAM) solution for systematic management of physical assets, equipment, and facilities with asset modelling, registry, reporting, change management, and planning and forecasting.
• Conclusion Quality Management Enterprise test planning and execution management with test definitions catalogue, test planning, test execution support, defect management, and integrated reporting. Supports HP Quality Center (HPQC) test case format import.
• IT Consulting and Advisory Services Advisory and consulting services for enterprise customers, providing deep process discovery and analysis to automate existing processes and identify optimization opportunities. Customers leverage Eller's 20+ years of experience to build systems faster and cheaper.

Quantifiable outcome

• Reduced IT costs through low operating cost architecture using open-source platforms
• +1 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability2 records

Feature5 records

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• OutSystems: Enterprise low-code application development platform with strong EMEA presence. Comparable to Softshell in enabling rapid enterprise application development, with hybrid rendering and AI governance capabilities.
• Mendix: Low-code platform (owned by Siemens) targeting enterprise digital transformation, highly comparable to Softshell in dual-track business-user and developer tooling approach.
• Pega (Pegasystems): Low-code platform for case management, BPM, and CRM workflows sold to large enterprises. Highly comparable to the Conclusion suite across service desk, demand, and resource management modules.
• Creatio: Low-code platform combining BPM, CRM, and workflow automation. Directly comparable to Eller's low-code plus process management positioning, with similar mid-enterprise go-to-market.
• Appian: Low-code process automation and BPM platform selling to large enterprises for case management, workflow, and AI-enabled automation. Closest direct competitor to Eller Conclusion and Softshell in target customer and deployment style.

Emerging players

• Atlassian Jira Service Management: ITSM and service desk platform with strong enterprise penetration. Already integrated with Eller Conclusion via JIRA adapters, and competes directly with the Conclusion Service Desk module.
• Bonitasoft: Open-source BPM and low-code digital automation platform. Closely aligned with Softshell's open-stack, low-cost-of-ownership positioning for European enterprise buyers.

Broad incumbents

• ServiceNow: Global leader in ITSM and enterprise workflow platforms. Directly overlaps with Eller's Service Desk, Demand, Resource, Asset, and Quality Management modules, but at vastly larger scale and broader enterprise footprint.
• Salesforce Platform (Salesforce Industries / Flow): Low-code automation within the Salesforce ecosystem competes with Softshell for enterprise workflow customization, with much broader CRM and industry cloud reach.
• Microsoft Power Platform: Microsoft's low-code suite (Power Apps, Power Automate, Power Pages) competes with Softshell for citizen-developer enterprise apps, bundled into the Microsoft 365 enterprise ecosystem at marginal incremental cost.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/eller

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eller